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When we receive a unit, this is how we determine whether it is under warranty:
1. If the unit was shipped from our factory within the past calendar year, we assume that it is under warranty unless there is evidence to
the contrary, such as its having been sold as used or rented, etc..
(c) 1999, 2000, 2003 Eventide Inc.
2. If the unit was shipped from our factory more than a calendar year ago, we assume it is not under warranty unless:
a) There is a warranty registration form on file showing that it has been purchased within the past year under
appropriate conditions.
b) You send a copy of your purchase invoice indicating warranty status along with the unit.
3. If the unit was used as a demo, the warranty runs from the date that it was received by the dealer. The original purchaser gets the
unexpired portion of that warranty.
When you send a unit for repair, you should indicate whether or not you believe it to be under warranty. If you do not say the unit is under
warranty, we will charge you for the repair and we will not refund unless the charge was caused by an error on our part. If you believe the unit to
be under warranty and you do say it is but we disagree, you will not incur any charges until the dispute is resolved.
Reading the above, you can see that it is to your advantage to send in the warranty registration form when you purchase the unit. If we know who
you are, we can send you updates and notifications, and advise you of our new products. It will also enable you to receive pre-shipment of certain
parts.
Who performs warranty work
The only company authorized to perform work under this warranty is Eventide Inc., Little Ferry, New Jersey. While you are free to give personal
authorization to anyone else (or to work on it yourself), we will not honor claims for payment for parts or labor from you or from third parties.
However, we and our dealers do try to be helpful in various ways:
1. Our dealers will assist, usually without charge during the warranty period, in:
a) determining whether there is a problem requiring return to the factory, and
b) alleviating user error or interconnection problems that may be preventing the unit from operating to its full capability.
2. We are available for telephone consultation if the dealer is unable to assist.
3. If a part is found to be defective during the warranty period and you wish to replace it yourself, we will normally ship the part
immediately at no charge, provided your warranty registration form is on file. We reserve the right to request that the defective part be returned to
us.
Shipping within the 50 United States
You are responsible for getting the unit to our door at no cost to us. We cannot accept collect or COD shipments.
We will return the unit to you prepaid, at our expense, using an expeditious shipping method, normally United Parcel Service. In areas not served
by UPS we will ship by US Mail.
If you are in a hurry and want us to use a premium shipping method (such as air express, next day air, etc.), be sure you tell us and agree to pay
shipping charges collect. If you specify a method that does not permit collect or COD charges, remit sufficient funds to prepay shipping.
Shipping outside the 50 United States
If you purchased the unit from a dealer in your country, consult with the dealer before returning the unit.
If you wish to return the unit to us, please note the following:
1. The unit must be prepaid to our door. This means that you are responsible for all shipping charges, including customs brokerage
and duties. When a unit is shipped to us it must be cleared through United States Customs by an authorized broker. You must make
arrangements for this to be done. Normally, your freight forwarder has a branch in the United States which can handle this transaction. We can
arrange to clear incoming shipments for you. If you want our assistance, you must notify us before shipping the unit for repair, giving full details
of the shipment, and including a minimum of $250.00 in US funds to cover the administrative and brokerage expenses. Any balance will be
applied to the repair charges or refunded. If a balance is due to us, we will request a further prepayment.
Summary of Contents for H8000FW
Page 6: ......
Page 140: ...134 Now the program has the new name new Voice ...
Page 183: ...177 Click Restart to restart your computer and conclude the installation ...
Page 186: ...180 The Sound options screen now displays ...
Page 195: ...189 ...