liability.
This is a general troubleshooting guide listing the most common issues. If you are not able to solve an
issue, visit
for further help from our service pages and support team.
Problem
Possible cause
Solution
LED ring is off.
The charging station is in idle
mode and the LED ring idle state
is set to off or timer. (The LED
ring comes on when the
charging station is used.)
Use the EVBox Connect app to set the LED
ring idle state to on or timer. The LED ring
will stay on continuously.
No power to the charging
station.
• Disconnect the charging plug from the
vehicle.
• Check that the residual-current device
and circuit breaker on the main power
supply panel are on (check by user).
• Switch off the charging station at the
circuit breaker in the power supply
cabinet. Wait 20 seconds then switch
on the charging station.
• If the LED ring does not show green
within 20 minutes, verify that the
station is configured and registered
correctly. See
• Check that the supply cable entering
Elvi is live (check by qualified
electrician).
LED ring flashes
red 10x. RCD
prevents
charging.
• Ground connection error in
Elvi.
• Special ground resistance
needed for the vehicle.
• Fault in the vehicle or
defective charging cable.
If the vehicle does not have a fault, check
the following items (check by qualified
electrician):
• The ground connection on Elvi.
• The charging cable.
LED ring shows
red continuously.
Ground fault.
Check the ground connection on the
electrical installation (check by qualified
electrician).
5. Operation instructions
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