MAW
®
User Manual Rev. 3.0
3
Unpacking and Inspection
Follow standard receiving practices upon receipt of the instrument. Check the shipping
carton for damage. If damage is found, stop unpacking the instrument. Notify the freight
carrier and ask for an agent to be present while the instrument is unpacked. There are no
special unpacking instructions, but be careful not to damage the instrument when un-
packing it. Inspect the instrument for physical damage such as bent or broken parts, dents
or scratches.
Claims
Our routine method of shipment is via a common carrier. Upon delivery, if physical dam-
age is found, retain all packing materials in their original condition and contact the carrier
immediately to file a claim.
If the instrument is delivered in good physical condition but does not operate within spec-
ifications, or if there are any other problems caused not by shipping damage, please con-
tact your local sales representative or Esco Medical immediately.
Standard Terms and Conditions
Refunds & Credits
Please note that only the serialized products (products labeled with a distinct serial num-
ber) and accessories are eligible for partial refund and/or credit. Non-serialized parts and
accessory items (cables, carrying cases, auxiliary modules, etc.) are not eligible for return
or refund. In order to receive a partial refund/credit, the product must be undamaged
and returned complete (meaning all manuals, cables, accessories, etc.) within 30 days of
original purchase, in “as new” and resalabl
e condition. The
Return Procedure
must be fol-
lowed.
Return Procedure
Every product returned for refund/credit must be accompanied by a Return Material Au-
thorization (RMA) number, obtained from Esco Medical Customer Service. All items being
returned must be sent
prepaid
(freight, duty, brokerage and taxes) to our factory location.
Restocking Charges
Products returned within 30 days of original purchase are subject to a minimum restock-
ing fee of 20% of the list price. Additional charges for damage and/or missing parts and
accessories will be applied to all returns. Products which are not in “as new” and resalable
condition are not eligible for credit return and will be returned to the customer at their
own expense.
Certification
This instrument has been thoroughly tested/ inspected and found to meet Esco Medical´s
manufacturing specifications when shipped from the factory. Calibration measurements
and testing are traceable and done according to Esco Medical ISO certification.