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DVDM-100 I
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M22003-01A1
C
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1 - I
NTRODUCTION
Warranty Information
Terms of Coverage
- Each Escient branded media management system sold comes with a standard one (1) year
warranty. This warranty provides no-charge coverage under normal product usage, for a period of one year from
the date of registration and/or purchase (whichever is earlier). This warranty program provides the following key
features and benefits:
•
Twelve (12) months service, parts and labor.
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Five (5) day turn around time on all standard in-warranty repairs. No charges to the customer other than
in-bound shipping charges which are determined by the shipping method. All return shipments will be via
Standard Ground Transportation (approximately 5 business days).
•
Twelve (12) months of regular hour telephone support (9AM to 7PM EST), Monday through Friday.
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24-hour email response from the Escient Support Website.
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Software maintenance updates provided via a broadband or dial-up Internet connections.
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Access to 24-hour music and movie databases and entertainment services providing access to thousands of
CD and DVD titles and associated information.
What is Covered
- The goal of this warranty is to cover operational problems that might arise with your product
during normal use. This includes failure to start, improper operation, or intermittent failures. As part of the warranty,
Escient will pay for all labor and materials used in the repair of the system. Escient reserves the right to use new or
factory refurbished parts in the repair of these in-warranty systems.
Escient will also pay for the return shipment of the repaired system via standard ground transportation.
At Escient’s discretion, the Company will repair or replace any system sent in for repair. Upon repair, the product
will be new or like-new in condition and will meet all necessary regulatory requirements.
