ERNITEC EDNS V3000 Series User Manual Download Page 113

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112

Ernitec EDNS V3000 series – user manual

www.ernitec.com

V 2.2.082012

5.3.8

Remote Monitoring Software

Troubleshooting

What happened if the server requests to upgrade the software

every time the DVR is connected? If the following screen

displays repeatedly, please follow the steps to delete the

temporary internet files.



Select <Tools> from the main menu of the web browser, then

<Internet Options>, and then click the <General> tab.



Click the <Delete Files> button in the <Temporary Internet

Files> field; the <Delete Files> screen displays as below.

Summary of Contents for EDNS V3000 Series

Page 1: ...Ernitec EDNS V3000 series User manual...

Page 2: ...shock When cleaning is necessary shut down the system and unplug the unit from the outlet before uncovering the top cover Do not use liquid cleaners or aerosol cleaners Use only a damp cloth for clean...

Page 3: ...THIS PRODUCT Contact your dealer for assistance Rack Mounting Consult with the supplier or manufacturer of your equipment rack for the proper hardware and procedure of mounting this product in a safe...

Page 4: ...Setting 26 3 4 1 Set Date Time 26 3 4 2 Daylight Saving Time 27 3 4 3 Network Time Protocol Setup 29 3 5 Record Schedule Quality Setting 31 3 5 1 Record Mode Setup 31 3 5 2 Schedule Setup 33 3 5 3 Pr...

Page 5: ...eption POS Setup 54 3 7 4 Input Setup 56 4 Basic Operation 59 4 1 View Live Playback Video 59 4 1 1 Viewing Modes 59 4 1 2 Digital Zoom 61 4 1 3 View Live Cameras 61 4 1 4 View Recorded Video 61 4 2 S...

Page 6: ...5 2 2 Install the Remote Monitoring Software 97 5 2 2 1 Login Logout 99 5 2 2 2 Software Upgrades 100 5 3 Basic Operation 100 5 3 1 View Live Video 100 5 3 1 1 Select Display Mode 102 5 3 1 2 Operate...

Page 7: ...compression mode Moreover a marvelous implementation is the brand new experience of Graphical User Interface GUI that optimizes the monitoring controls of the unit With the quality displaying features...

Page 8: ...indering or blocking the unit from airflow Enough airflow is needed to protect the unit from overheating The maximum allowable temperature of operating environment is 40 C The unit utilizes heat condu...

Page 9: ...rt term devices shall be installed to the DVR as parts of the unit system such as USB ThumbDrive or any USB devices etc make sure those devices are connected only after the unit is powered up The reas...

Page 10: ...VGA or Digital Output The main monitor displays live image and playback recorded video in full screen or split window format Digital Output connector is optional Call Monitor The BNC call monitor conn...

Page 11: ...dio source devices for each channel and audio output devices for Main Call monitors Refer to Setup Guide for detailed pin definitions for different models Alarm I O RS 485 Audio In selected models onl...

Page 12: ...it through the remote software on a PC USB Connector x1 There is one USB port provided to allow users to connect USB devices such as USB mouse or USB storage e SATA Users can connect an e SATA storage...

Page 13: ...12 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Power Jack selected models only Connect the power cord shipped with the unit Use of other power supply cords may cause overloading...

Page 14: ...screen mode or in multiple channel mode The current operation status and date time information will be displayed in the status bar at the bottom left corner of the screen Move the cursor to any statu...

Page 15: ...14 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Network LED The LED lights up when the DVR is connected to a network and blinks when the data is being transferred...

Page 16: ...n full screen The number of the CHANNEL keys corresponds to the number of cameras supported by the unit In Dome Control mode press 1 to access the Set Go Preset menu In OSD number keyboard press keys...

Page 17: ...w ernitec com V 2 2 082012 COPY In Playback mode press COPY to select the start and end time of the export video Refer to section Video Export for detailed information CALL Spot In Live mode press thi...

Page 18: ...ecorded video reverse forward by single step Press FREEZE again to continue playing video SEARCH In both Playback and Live mode press SEARCH to enter the Search menu to search and playback recorded vi...

Page 19: ...revious or next fields To change the value in the selected field press UP DOWN keys ENTER ZOOM In OSD setup menu or selection interface press this key to make the selection or save settings In live fu...

Page 20: ...us bar will show the authority level of the account Under logout condition the Guest icon will be displayed When an account is logged in its authority level number 1 8 will be shown Before completely...

Page 21: ...NS V3000 series user manual www ernitec com V 2 2 082012 Password Protection Select On to request for username and password for accessing functions listed in Authority Setup menu or select Off to allo...

Page 22: ...xport Data Menu Access System Setup Monitor Setup Camera Setup Record Setup Sequence Setup Event Setup Database Setup Configuration POS Setup and Shutdown In accordance with users privilege level defi...

Page 23: ...ec com V 2 2 082012 Simply plug in the power adapter that came with the package and the DVR will start to boot The color bar and system checking information will be shown on the monitor and then disap...

Page 24: ...ystem checking information are displayed on the monitor until the unit is completely restarted Power Key Privilege According to the setting of this item users are able to quick shutdown the DVR via lo...

Page 25: ...l www ernitec com V 2 2 082012 function without any confirmation or login process select this option and the DVR will automatically shutdown after long pressed the Power Key Disable Select this option...

Page 26: ...6hrs for 2TB HDD etc the scanning process is treated as failed and will be automatically terminated The DVR will reboot Format HDD If the scanning process is failed users will be prompted to confirm f...

Page 27: ...me Protocol Setup 2011 02 21 PM 10 39 26 OFF ON Y M D 12 HR ENTER ENTER 3 4 1 Set Date Time Set Date Time Select Date Time and press ENTER to adjust the settings LEFT RIGHT keys are used to move the c...

Page 28: ...n regions to observe Daylight Saving Time Select ON to enable or OFF to disable the function If the function is disabled the DST Start End time and DST Bias will be grayed out and cannot be accessed N...

Page 29: ...28 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 30: ...etwork Time Protocol Setup will be accessible Select NTP Server to setup the time server The default time server is time nist gov but the users can change to any other time server if preferred A list...

Page 31: ...30 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 automatically synced once an hour...

Page 32: ...a ENTER ENTER Best Quality ENTER ENTER ENTER On On ENTER 3 5 1 Record Mode Setup The Record Mode Setup menu allows users to setup record resolution etc The relative record settings such as preset conf...

Page 33: ...32 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 It is strongly suggested to use VBR encoding when reliable video quality is the top priority...

Page 34: ...Night Time End Weekend Schedule Weekend Start Weekend End AM 06 00 PM 06 00 PM 06 00 AM 06 00 On Fri PM 06 00 Mon AM 06 00 Make appropriate changes of the start time of Day and Night Time using Direct...

Page 35: ...c EDNS V3000 series user manual www ernitec com V 2 2 082012 Halfl D1 mode NTSC 720 240 240PPS PAL 720 288 200PPS Normal PPS Normal Size Event PPS Event Size 15 NTSC 12 5 PAL 10 KB PIC 30 NTSC 25 PAL...

Page 36: ...and recording settings from the selected camera will be displayed on the screen Move the cursor using Direction keys and press ENTER to select an item Change the value using UP DOWN keys Press ENTER...

Page 37: ...36 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 38: ...average normal PPS Quality will be adjusted automatically The maximum of days depends of the size of the installed HDD In other words the larger the size of the HDD installed the more days the unit ca...

Page 39: ...nitec com V 2 2 082012 NOTE The current number of connected cameras will affect the recording quality automatically calculated through the ezRecord Setup Therefore once the number of connected cameras...

Page 40: ...item allows the user to choose preferred data lifetime mode There are three types of data lifetime mode General By Day and By Channel When a specific mode is selected further settings of the other tw...

Page 41: ...ries user manual www ernitec com V 2 2 082012 be accessible Enter this menu and users can setup data lifetime of each channel independently The value ranges from 1 to 365 days Alternatively select 0 t...

Page 42: ...cord Setup menu move the cursor to Circular Recording and press ENTER then select On Off using UP DOWN keys 3 5 9 Audio Recording When an audio source device is connected it will be automatically set...

Page 43: ...00 series user manual www ernitec com V 2 2 082012 Purge All Event Data The item is used to delete all event video from database s Using UP DOWN keys to select Yes and start the deletion by setting St...

Page 44: ...ENTER The following menu is displayed Items in the Event Setup menu are described in the following subsections Event Setup Internal Buzzer Event Icon Email Notice Email Attachment Alert Notification...

Page 45: ...44 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 icons and event types Event Icon Event Type A Alarm in event M Motion detection event L Video loss event...

Page 46: ...eo will be about 50 KB Select On to enable this function or Off to disable it NOTE The video clips of the Email Attachment will ONLY be in avi format Please download the Divx Player from www divx com...

Page 47: ...lert IP must match the IP address of the computer installed the CMS 3 6 5 4 Alert Port The ports for DVR and the CMS Alert MUST be the same 3 6 5 5 Alert Interval Users can define the time interval 1...

Page 48: ...47 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 duration range is from 5 second to 999 seconds...

Page 49: ...Video Loss Detect This item allows users to enable or disable Video Loss as an alarm event Select On to enable Video Loss alarm events or Off to disable 3 6 8 3 Motion Detect This item allows users to...

Page 50: ...49 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Detection Config Detected Area Setup Sensitivity Block Threshold ENTER 88 4...

Page 51: ...arm will be triggered once the amount of motion detected exceeds the Threshold value Move the cursor to Sensitivity and press ENTER and then use UP DOWN keys to adjust the value The value is increased...

Page 52: ...m V 2 2 082012 select OFF to disable the detection If N C is selected without installing any device an alarm will be triggered and the Event Icon will always display on the monitor until the selection...

Page 53: ...d recorded to the DVR To enable this function enter OSD setup menu with proper account and select POS Press Enter and the following OSD setup menu will show up POS POS Function POS Overlay Exception P...

Page 54: ...53 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 55: ...ansactions satisfy exception parameters Once an exceptions is found alarm will be triggered Exception String Users can define Exception String The Exception String is case sensitive Only exactly match...

Page 56: ...n or equal to a certain value it will be marked as an exception That specific value need to be defined in the following sub setting Value Less Equal Than When the value of a transaction is less than o...

Page 57: ...t NOTE Transactions will be marked as exceptions in text database only when 1 Exception Strings and By Numerals are set and 2 Trigger is ON The data stored before hand will not be marked as exceptions...

Page 58: ...3000 IBM SureMark TM6 Magellan Ithaca iTherm 280 Partnertech CD5220 Ithaca POSJet 1000 Posiflex ICD 2002 POS X Xr500 Posiflex PD 302 Samsung SRP350 Posiflex PD 303 Sensor TP 288 Posiflex PD 2100 Star...

Page 59: ...Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Text Baud Rate Bit Stop Parity These are used to setup the baud rate bit stop and parity of RS232 which connects the POS device and D...

Page 60: ...mode are described in the following sections 4 1 1 Viewing Modes The DVR provides users versatile ways of viewing both live and recorded video Following presents these view formats Viewing in Full Sc...

Page 61: ...60 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 NOTE 3x3 viewing mode is only available in 8CH and 16CH models whereas 4x4 viewing mode is only available in 16CH models...

Page 62: ...e mode is described as follows Freeze Live Image Press FREEZE while viewing live image the image pauses but the date time information does not and the system clock continues running Press FREEZE to pa...

Page 63: ...key to switch on deflicker function to avoid gleaming of images Press SEQ again to switch deflicker off and the image will return to real D1 resolution The Forward or Reverse speed indicator will be s...

Page 64: ...ard playback by 1 2 4 8 16 or 32 FREEZE Press FREEZE to pause the playback video When the recorded video is paused press LEFT RIGHT to resume playback video single step reverse forward respectively Pr...

Page 65: ...p sequencing The figure below displays the 4 camera and 9 camera sequencing view modes 4 camera 9 camera for 16CH models only 4 2 2 Sequence with Call Monitor Users are allowed to use the DVR front pa...

Page 66: ...082012 Press CHANNEL key to display the associated camera on call monitor Alternatively press SEQ repeatedly to display the sequence of cameras previously programmed in Call Monitor Schedule menu Pre...

Page 67: ...Channel Event List Ch1 Ch2 Ch3 Ch4 All Search By Text Text Query Page ENTER NOTE Search By Text only functions when a POS machine is connected and text data is stored 4 3 1 Search by Time Follow the s...

Page 68: ...nitec EDNS V3000 series user manual www ernitec com V 2 2 082012 NOTE If there is no available recorded video that matches the specified time and date the unit starts playback from the next available...

Page 69: ...7 8 9 10 11 50 12 13 14 15 16 17 18 51 19 20 21 22 23 24 25 52 26 27 28 29 30 31 1 1 2 3 4 5 6 7 8 Search By Time From End Select Begin Playback From End 2010 12 07 PM 10 34 18 START Move the cursor t...

Page 70: ...ec EDNS V3000 series user manual www ernitec com V 2 2 082012 Note that the time blocks highlighted in red represent events occurred Select Begin Playback and press ENTER to start playing back selecte...

Page 71: ...isplays events by date time triggered camera and alarm type As some events are deleted others are displayed The latest recorded event video will be listed on the top Follow these steps to search event...

Page 72: ...arrow down range thus the search will be faster Refer to below for search options By Text Exception Search for video with data containing the exception string set in the OSD setup menu OR Enter two se...

Page 73: ...Search for videos with data containing number s less than or equal to the specific number Greater Equal Than Enter one number Search for videos with data containing number s greater than or equal to t...

Page 74: ...ge device or a DVD RW drive Login with an authorized account to export video The exported video will be named by the exporting date and time and classified by event type Each recorded video will be ex...

Page 75: ...available device Available The item shows the free space of the available device Select Set the item to Yes to set it as an exporting destination or No to cancel 4 4 1 2 Select Video for Exporting Sel...

Page 76: ...user manual www ernitec com V 2 2 082012 and time value by UP DOWN keys Select Events Select this item to display the event list Move the cursor to scroll through the event list and press ENTER to se...

Page 77: ...ed back from one file The AVI files can be played back with Windows Media Player Note that if multiple channels are exported for AVI files each channel is exported to a separate file 4 4 1 3 Digital S...

Page 78: ...eries user manual www ernitec com V 2 2 082012 4 4 1 4 Erase Disc This function is used to remove data found on a DVD RW disk prior to exporting new information to the drive Select Yes and press ENTER...

Page 79: ...device has priority over the built in DVD RW That means the video will be exported to the external device instead of the built in DVD RW Depending on the size of video the exporting process may take...

Page 80: ...79 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 sections NOTE The file exported using ezBurn will be in drv file format and it can only be played using the remote player software...

Page 81: ...figure The information shown on the window is read only ezBurn confirmation Selected Device USB Storage Device Exported Required Size 11 MB Real Export Range From 2011 05 07 AM10 41 13 To 2011 05 07...

Page 82: ...00 series user manual www ernitec com V 2 2 082012 ezBurn confirmation Selected Device USB Storage Device Exported Required Size 11 MB Export Event Info Data Time Ch Type 2011 05 07 AM10 42 35 13 Moti...

Page 83: ...live mode press ESC or DOME 4 5 1 Dome Connection Follow the steps to install dome cameras See Setup Guide for RS 485 port pin definition Connect the R R terminals on the dome camera to the D D termi...

Page 84: ...series user manual www ernitec com V 2 2 082012 communications protocol associated with dome camera using the Direction keys and ENTER NOTE The settings become effective after saving the changes and...

Page 85: ...The ID number must match the ID address set by the dome The Unit ID is in the range of 1 to 255 Note that there cannot be any two devices on the same bus given the same ID address or a conflict may oc...

Page 86: ...85 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 87: ...zoom in the lens of selected dome camera This function enables users to enlarge a certain area Preset This key is used to enter the Dome Preset menu to set up certain position as a preset and go to t...

Page 88: ...87 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Please refer to Setup Guide for the graphical illustration of functional keys...

Page 89: ...access the Set Go Preset function A numeral keyboard will be displayed as below 1 2 3 BS 4 5 6 Set Preset 7 8 9 Go Preset Exit 0 Clear Run Tour Input a desired preset number Click on the Set Preset bu...

Page 90: ...89 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 the selected dome camera will rotate to the preset position automatically...

Page 91: ...ess any Direction keys to end the display of dome camera tour 4 6 System Log Exportation In the Configuration setup menu select System Log and a list of system logs will be displayed on the screen Use...

Page 92: ...the address bar on the browser Due to the setting items are similar to those listed in the DVR s OSD setup menu please refer to the sections above for setting configuration of the remote monitoring so...

Page 93: ...for software installation Operating System Windows XP Windows Vista and Windows 7 Web Browser Microsoft Internet Explorer version 6 0 or above Monitor Resolution Minimum 1024 x 768 with 16 bit color...

Page 94: ...monitoring software please check the IP address of the DVR To check the IP address press MENU key on the unit and enter password to access OSD setup menu Select System Setup Network Setup then LAN Set...

Page 95: ...94 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 96: ...s in this zone Type the IP address of the unit in field and click Add to add this web site to the zone Click OK to confirm the setting and close Trusted sites dialog In the Security Level area click C...

Page 97: ...V3000 series user manual www ernitec com V 2 2 082012 Click OK to apply the setting and close the Security Settings screen Click OK to close Internet Options dialog Now the installation can continue t...

Page 98: ...twice for confirmation click Yes to accept ActiveX plug ins The remote monitoring software plug ins will be downloaded and installed on the PC automatically when the connection is successfully made N...

Page 99: ...98 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 100: ...R has priority The following steps demonstrate procedures to view video from remote unit Start the remote monitoring software by entering the IP Address of the DVR in the Address bar of the browser Al...

Page 101: ...completely downloaded and installed the Login Screen will be displayed 5 3 Basic Operation When a DVR is successfully connected the main window of the remote monitoring software will be displayed Ple...

Page 102: ...101 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 operation can be accessed To choose desired display mode and to operate dome camera control refer to the following sections...

Page 103: ...displayed on the main window The items on the dome control panel are described as follows Set Preset Set Preset is used to set up preset positions The remote monitoring software allows its user to set...

Page 104: ...103 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 required to access this function...

Page 105: ...tons Zoom in to enlarge a certain area and zoom out to view more area Direction Button This button is used to pan and or tilt the dome camera Click the arrows in the directions to be viewed 5 3 2 Inst...

Page 106: ...2 082012 5 3 2 2 Playback Instant Recorded Video Follow the steps to playback a video recorded by Instant Recording Click Play on main window toolbar and click Local Playback tab Click Open to choose...

Page 107: ...back recorded video on the PC either remote playback or local playback 5 3 3 1 Playback Remote Video To view remote video click Play on the main window toolbar and then Remote Playback tab The Remote...

Page 108: ...hen click the left and right arrow at the top of the calendar to change the date Use up and down arrow next to the time field to change to the wanted time The other way to select date and time is by m...

Page 109: ...r click Cancel to abort View the video playback using the Playback controls To end the playback click Live to return to live video 5 3 3 3 Playback Controls When the local or remote video is being pla...

Page 110: ...109 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 or 32 2 When playback is paused click repeatedly to move forward step by step...

Page 111: ...or BAD signature result A GOOD signature indicates the exported clip has not been altered 5 3 5 Search from Event List Click SEARCH the Event List appears The List contains information about the alar...

Page 112: ...desktop The snapshot file will be named as Snapshot 5 3 7 Health Status This function verifies the HDD status of the DVR The information items in the status chart are described as below Device Name T...

Page 113: ...the software every time the DVR is connected If the following screen displays repeatedly please follow the steps to delete the temporary internet files Select Tools from the main menu of the web brow...

Page 114: ...113 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Check the Delete all offline content box and click OK Now enter the IP address of the DVR to make the connection again...

Page 115: ...racuda ES 2 ST3500320NS 500G Barracuda 7200 11 ST3500320AS 500G Barracuda 7200 12 ST3500418AS 500G Barracuda 7200 11 ST3750330AS 750G Barracuda 7200 12 ST3750528AS 750G Barracuda 7200 11 ST31000340AS...

Page 116: ...115 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012 Appendix B Remote Controller The operational function keys on the remote control are listed as below figure...

Page 117: ...116 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 118: ...S485 Setup Unit ID Change the DVR Unit ID to any number between 224 and 239 and exit the menu The ID Table is listed below for reference DVR Unit ID 224 225 226 227 228 229 230 231 Remote Control 1 2...

Page 119: ...ISP Otherwise a different available port shall be reset and the setting of the DVR shall be changed In case a router or sometimes a DSL modem is in place the real IP is now assigned to the router inst...

Page 120: ...119 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 121: ...2 168 0 1 PC IP 192 168 0 100 DVR 1 IP 192 168 0 167 Trigger port 80 DVR 2 IP 192 168 0 200 Trigger port 81 To change the setting of the router a PC with web browser is required Connect to D Link DI 7...

Page 122: ...121 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

Page 123: ...go on when the following screen displays Follow the steps to set up web port forward to DVR 2 A Click Enabled to set up the service B Enter the name of the setting in the Name field DVR 2 C Enter Priv...

Page 124: ...123 Ernitec EDNS V3000 series user manual www ernitec com V 2 2 082012...

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