• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not
lit or does not appear on the product's LCD screen, make sure your product software was installed
correctly. If necessary, reinstall your software.
Parent topic:
Solving Network Problems
Related concepts
When to Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
Cannot Scan Over a Network
If you cannot start Epson Scan for scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x
: Navigate to the
Apps
screen and select
EPSON Scan Settings
. Make sure the
Connection
setting is set to
Network
, then click the
Test
button.
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
EPSON
Scan
>
EPSON Scan Settings
. Make sure the
Connection
setting is set to
Network
, then click the
Test
button.
OS X
: Open the
Applications
folder, click
Epson Software
, and click
EPSON Scan Settings
. Make
sure the
Connection
setting is set to
Network
, then click the
Test
button.
• Make sure the option selected as the
Timeout Setting
in the Epson Scan Settings program is long
enough to complete scanning over a network.
257
Summary of Contents for XP-620 Series
Page 1: ...XP 620 User s Guide ...
Page 2: ......
Page 60: ...Parent topic Loading Paper 60 ...
Page 118: ...You see this window 118 ...
Page 135: ...You see this window 135 ...
Page 172: ...Selecting Scan File Settings Related topics Starting a Scan Selecting Epson Scan Settings 172 ...
Page 196: ...Related topics Loading Paper Viewing and Printing Photos 196 ...