Samsung ProXpress M3320ND Troubleshooting Manual Download | Manualshive

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Samsung ProXpress M3320ND

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Summary of Contents for ProXpress M3320ND

Page 1: ...Samsung ProXpress M3320ND ...

Page 2: ...pter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting If you cannot find a solution in the User s Guide or the problem persists call for service Tips for avoiding paper jams By selecting the correct medias most paper jams can be avoided To avoid paper jams refer to the following guidelines Ensure that the adjustable guides are positioned correctly see Tray overview Do...

Page 3: ...ed paper out slowly and gently In tray 1 Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view In optional tray If you do not see the paper in this area stop and go to next step ...

Page 4: ...In the manual feeder multi purpose tray M331xND M3320ND M3325ND M382xD M3321ND M382xND M382xDW M402xND series ...

Page 5: ...Inside the machine The fuser area is hot Take care when removing paper from the machine M3310 M3320 M3321 M3820 M4020 series ...

Page 6: ...M3325 M3825 M4025 series In exit area The fuser area is hot Take care when removing paper from the machine If you do not see the paper in this area stop and go to next step ...

Page 7: ...In the duplex unit area If you do not see the paper in this area stop and go to next step ...

Page 8: ... and its instructions from the troubleshooting part see Understanding display messages You also can resolve the error with the guideline from the computers s Samsung Printing Status program window see Using Samsung Printer Status If the problem persists call a service representative LED Status Description Status Off The machine is off line Green Blinking When the backlight blinks the machine is re...

Page 9: ...ibuting the toner see Redistributing toner b On A toner cartridge has almost reached its estimated cartridge life a It is recommended to replace the toner cartridge see Replacing the toner cartridge The cover is opened Close the cover There is no paper in the tray when receiving or printing data Load paper in the tray The machine has stopped due to a major error Check the display message see Under...

Page 10: ...ase you can choose to stop or continue printing from the SyncThru Web Service Settings Machine Settings System Setup Supplies Management Imaging Unit Stop or Samsung Easy Printer Manager Device Settings System Supplies Management Imaging Unit Stop Turning off this option and continuing to print may damage the device s system Understanding display messages Messages appear on the control panel displ...

Page 11: ...al feeder multi purpose tray Toner related messages Message Meaning Suggested solutions Install toner A toner cartridge is not installed Reinstall the toner cartridge A toner cartridge is not being detected Reinstall the toner cartridge two or three times to confirm it is seated properly If the problem persists contact the service representatives Not removed protective film from toner Remove the p...

Page 12: ...rea and media size Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing Samsung does not recommend using a non genuine Samsung toner cartridge such as refilled or remanufactured Samsung cannot guarantee a non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridg...

Page 13: ...r keeps printing but the printing quality cannot be guaranteed Replace the imaging unit for the best print quality when this message appears Using a cartridge beyond this stage can result in printing quality issues see Replacing the imaging unit If the machine stops printing replace the imaging unit see Replacing the imaging unit Samsung does not recommend using a non genuine Samsung cartridge suc...

Page 14: ...r The toner cartridge is installed improperly or the connector is polluted Reinstall the Samsung genuine toner cartridge two or three times to confirm it is seated properly If the problem persists please call for service Error error number Turn off then on The machine unit cannot be controlled Reboot the power and try the printing job again If the problem persists please call for service Error err...

Page 15: ...of the fuser unit will be expired Replace new Tray1 roller Replace new Tray2 roller The life of the tray pick up roller will expired soon Replace the tray pick up roller with a new one If the problem persists please call for service The life of the tray pick up roller will expired ...

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