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Epson SureColor P10000, User Manual

The Epson SureColor P10000 quick reference manual is a must-have for users of this exceptional printer. Providing essential information and troubleshooting tips, it is now available for free download on our website. Get your hands on this comprehensive guide exclusively at manualshive.com and unlock the full potential of your device.

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189

Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages on the LCD screen.

LCD screen message

Condition/solution

Ink Cartridge Error

Ink cartridge cannot be
recognized. Insert again
or replace ink cartridge.

The ink cartridges have a problem.

• Check that the cartridge is the same color as the color displayed on the

control panel and ink cartridge cover label, and reinstall the cartridge, if
necessary. If the message persists, insert a new ink cartridge.

• Condensation may have occurred in the ink cartridge. Remove the

cartridge, leave it for four hours or more at room temperature, and reinstall
it.

Ink Cartridge Error

Ink cartridge cannot be
detected. Insert again or
replace ink cartridge.

Ink Cartridge Error

Please install the correct
ink cartridge.

Insert a genuine Epson ink cartridge that is approved for use in the printer.

Ink Low

The ink is low. Make sure you have a replacement ink cartridge handy.

Cleaning Error

Clogged nozzles were
not fixed.

The print head nozzles are still clogged even after running automatic head
cleaning. Select one of the following on the LCD screen:

• To run another automatic head cleaning, select

Clean Head Again

.

• To continue printing with clogged nozzles, select

Continue Printing

.

• To cancel automatic cleaning and stop printing, select

Cancel

and follow

the instructions.

Summary of Contents for SureColor P10000

Page 1: ...Epson SureColor P10000 P20000 User s Guide ...

Page 2: ......

Page 3: ...er 19 Cutting Roll Paper 25 Cutting Roll Paper Manually 26 Printing Trim Lines 27 Removing Roll Paper 28 Cut Sheet Handling 31 Loading Cut Sheets 31 Loading Poster Board 33 Adjusting the Platen Gap 35 Using the Paper Basket 36 Storing the Paper Basket 36 Creating Paper Configurations 37 Printing a Paper Configuration List 39 Selecting Custom Paper Configurations 39 Available Epson Papers 40 Border...

Page 4: ...ions Windows 90 Using Layout Manager Windows Only 93 Selecting Print Layout Options Windows 98 Reduce Enlarge Options Windows 99 Multi Page Printing Options Windows 99 Selecting Additional Settings Windows 99 Printing Your Document or Photo Windows 101 Checking Print Status Windows 103 Saving Sharing and Customizing the Printer Settings 103 Saving and Sharing Print Settings Windows 103 Saving and ...

Page 5: ...ntenance Menu Settings 131 Paper Menu Settings 133 Setup Menu Settings 138 Replacing Ink Cartridges 146 Checking Ink and Maintenance Box Status with Windows 146 Checking Cartridge Status with OS X 147 Purchase Epson Ink Cartridges and Maintenance Boxes 148 Ink Cartridge and Maintenance Box Part Numbers 148 Removing and Installing Ink Cartridges 149 Replacing Maintenance Boxes 153 Adjusting Print Q...

Page 6: ...ces 187 Solving Problems 189 Product Status Messages 189 Solving Printer Problems 195 Printer Does Not Turn On 195 LCD Screen Shuts Off 195 Solving Printing Problems 195 Nothing Prints 196 Cannot Print Over a Network 196 Print Head Moves But Nothing Prints 197 Red Light Shines Inside the Printer 197 Solving Paper Problems 197 Paper Feeding Problems 198 Roll Paper Jam Problems 198 Cut Sheet Paper J...

Page 7: ...ations 215 Electrical Specifications 215 Environmental Specifications 216 Interface Specifications 216 Safety and Approvals Specifications 216 Notices 217 Important Safety Instructions 217 General Product Safety Instructions 217 Ink Cartridge Safety Instructions 219 FCC Compliance Statement 220 Open Source Software License 221 Trademarks 230 Copyright Notice 231 A Note Concerning Responsible Use o...

Page 8: ......

Page 9: ...9 SureColor P10000 P20000 User s Guide Welcome to the SureColor P10000 P20000 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...k cartridges Internal print server offloads print data from computer and network quickly Reliability Fully automatic or user controlled nozzle checking and cleaning cycles for improved print head health over prolonged periods Ink repellant print head surface for reduced nozzle clogging High resolution Prints at resolutions up to 2400 x 1200 dpi Supports variable sized droplet technology as small a...

Page 11: ...lacement printer cutter blade C13S210040 1 year extended Epson Preferred Plus service plan EPP1020KB1 2 year extended Epson Preferred Plus service plan EPP1020KB2 Parent topic Printer Features Notations Used in the Documentation Follow the guidelines in these notations as you read your documentation Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damag...

Page 12: ...inter Product Parts Front and Inside Front 1 Head maintenance cover 2 Ink cartridge covers 3 Support bar 4 Caster 5 Maintenance box covers 6 Paper basket 7 Poster board support 8 Control panel 9 Alert light 10 Roll paper cover 11 Front cover ...

Page 13: ...13 Inside 1 Accessory holder 2 Maintenance boxes 3 Ink cartridges 4 Roll lock lever 5 Adapter holder 6 Adapter guides ...

Page 14: ...14 7 Paper feed slot 8 Print head Roll Paper Adapter 1 Adapter lock lever 2 Size lever Parent topic Printer Part Locations ...

Page 15: ...15 Product Parts Back 1 LAN status light 2 LAN port 3 LAN data light 4 USB port 5 Option port 6 AC inlet 7 Option slot 8 Vents Parent topic Printer Part Locations ...

Page 16: ...16 Control Panel Parts 1 power button 2 power light 3 load remove paper button 4 LCD screen 5 Menu button 6 back button 7 Left and right arrow buttons ...

Page 17: ...essages 2 Information display area with the 5 tabs described in the next table Print status tab Displays information about the print jobs in the print queue Press the Menu button to display the Print Job menu Paper status tab Displays information about the loaded paper such as roll width and amount of paper remaining Press the Menu button to display the Paper menu ...

Page 18: ...place the cartridge if necessary When flashing replace the ink cartridge Maintenance tab The maintenance box status indicates the maintenance box level and changes from normal left to warning or error status right if necessary Press the Menu button to display the Maintenance menu Maintenance box is almost full prepare a new maintenance box Maintenance box is full replace the maintenance box Setup ...

Page 19: ...t and remove roll paper in your product Loading Roll Paper Cutting Roll Paper Removing Roll Paper Parent topic Media Handling Loading Roll Paper You can load roll paper with a 2 or 3 inch core and a width of up to 44 inches 112 cm SureColor P10000 or 64 inches 163 cm SureColor P20000 Caution Cut off any wavy or curled portions of the roll paper before loading it Printing on wavy or curled paper ma...

Page 20: ...20 1 Open the roll paper cover 2 Lift the roll lock lever all the way up Note If the roll lock lever is not raised up all the way the lock is still on 3 Adjust the paper guides to the width of the paper ...

Page 21: ...21 4 Place the roll paper on top of the paper guides 5 If necessary slide the size levers on the roll paper adapters to the position that matches the core size of your roll paper 2 inch core ...

Page 22: ...22 3 inch core 6 Release the adapter lock on both roll paper adapters 7 Push the adapters into the paper core at both ends of the roll ...

Page 23: ...ake sure Roll Paper is selected and press the OK button 12 Insert the leading edge of the roll paper into the feed slot until the printer beeps Note If the Auto Loading setting is set to Off continue feeding the paper until it reaches the front edge of the printer Note If the cloth in the paper slot lifted up when paper was removed press the cloth down with the leading edge of the paper ...

Page 24: ...e paper if necessary 15 Close the roll paper cover Note To prevent dust from accumulating inside the printer always keep the roll paper cover closed unless you are loading or unloading media 16 Select one of these settings on the LCD screen If the paper settings are correct select Keep Settings Above Select Change Settings and adjust the settings ...

Page 25: ... a built in cutter can automatically cut most paper types or you can cut your prints manually You can switch between cutting methods on the control panel or in the printer driver The setting selected in the printer driver overrides the control panel setting Note If you are using the optional Auto Take up Reel disable the Auto Cut setting in the printer driver and on the control panel Caution You s...

Page 26: ...when it is not in use or if it catches on the paper Cutting Roll Paper Manually Printing Trim Lines Parent topic Roll Paper Handling Related references Roll Paper Options Windows Related tasks Selecting Roll Paper Settings Mac Related topics Using the Optional Auto Take up Reel Cutting Roll Paper Manually You can disable the Auto Cut option to keep your prints on the roll until you manually cut th...

Page 27: ...lear of the printer then press the OK button to cut the print Note If you cannot cut the paper using the built in cutter press the down arrow button until your print is clear of the printer and cut the print by hand Parent topic Cutting Roll Paper Printing Trim Lines When you disable the Auto Cut setting you can print a trim line page line between print jobs as a guide for manual cutting 1 Before ...

Page 28: ...oll paper you should remove it from the printer to avoid indenting or creasing the paper 1 Open the roll paper cover 2 Press the load remove paper button 3 Select Remove Paper and press the OK button If Roll Paper Remaining is set to On the barcode and paper information is printed If you are not using the optional Auto Take Up Reel the paper rewinds automatically ...

Page 29: ...f you are using the optional Auto Take Up Reel rewind the paper using the Manual switch 5 Lift the roll lock lever all the way up Note If the roll lock lever is not raised up all the way the lock is still on ...

Page 30: ...e ends of the paper roll 8 Rewind the paper carefully and place it in its original packaging Note Store roll paper on its end or horizontally if the packaging end caps are installed Never store roll paper on its edge as a flat spot can develop and lead to imaging artifacts on the prints Parent topic Roll Paper Handling Related topics Using the Optional Auto Take up Reel ...

Page 31: ...p any roll paper before you load cut sheet paper Caution Do not use wavy or curled paper Only use paper that is stored flat in its original package If you load wavy or curled paper it may cause print head strikes that lead to repeated print head cleanings or permanent damage to the printer 1 Make sure the printer is turned on and the roll paper cover is closed 2 Press the load remove paper button ...

Page 32: ...rect select Keep Settings Above Select Change Settings and adjust the settings 8 Press the OK button 9 Run your print job After printing the sheet stays in the printer 10 To remove your print hold the sheet and press the cut feed media button Note Store cut sheet media flat in its original packaging Storing sheet media unprotected or on its long or short edge can lead to excess paper curl cause da...

Page 33: ... 8 mm thick into the front of the printer using the poster board support 1 Make sure the printer is turned on and the roll paper cover is closed 2 Press the load remove paper button 3 Select Poster Board and press the OK button 4 Lift up the poster board support and pull it toward you 5 Insert the poster board printable side up Note Make sure the poster board passes under the rollers in the feed s...

Page 34: ...he poster board in place during loading and printing 7 Press the OK button The poster board feeds into the printer 8 Select one of these settings on the LCD screen If the paper settings are correct select Keep Settings Above Select Change Settings and adjust the settings Note Make sure you select Enhanced Board as the Media Type setting in the Others menu 9 Press the OK button 10 Run your print jo...

Page 35: ...s original package and load it just before printing Make sure your paper is flat or try increasing the Platen Gap setting or the top margin until the problem disappears Adjustments to both the Platen Gap and top margin may be necessary to prevent damage If the print quality is not satisfactory when printing on very thin or very thick media you may need to adjust the Platen Gap setting in the Print...

Page 36: ...es 158 cm long Caution For fine art and other sensitive prints do not allow media to gather in the paper basket Make sure the support bar is fully extended when using the paper basket Storing the Paper Basket Parent topic Media Handling Storing the Paper Basket Store the paper basket whenever you do the following Use the optional Auto Take up Reel Move the printer 1 Unhook the plastic connectors o...

Page 37: ...r driver You can also create and manage custom paper configurations in the LFP Remote Panel 2 Utility Note Custom paper configurations are based on the existing print head alignment For best results perform the head alignments on Epson Doubleweight Matte Paper 1 Load the type of paper that you want to configure in the printer 2 Select the Paper status tab 3 Press the Menu button 4 Select Custom Pa...

Page 38: ...ing and press the OK button Note When you use a custom paper configuration you cannot adjust the Platen Gap setting from the Printer Setup menu 10 Select Paper Thickness and press the OK button 11 Press the OK button A paper thickness pattern prints 12 Check the printed pattern and locate the pattern with the most evenly overlapping lines 13 Select the number of the most even pattern and press the...

Page 39: ...ferences Paper Menu Settings Selecting Custom Paper Configurations Once you have created a paper configuration you can select the configuration whenever you print on the associated media 1 Select the Paper status tab 2 Press the Menu button 3 Select Paper and press the OK button 4 Select Select Paper Type and press the right arrow button 5 Select Custom Paper and press the right arrow button 6 Sel...

Page 40: ...17 22 inches 432 559 mm S042311 25 Epson Cold Press Natural 13 19 inches 330 483 mm S042300 25 17 22 inches 432 559 mm S042301 25 Epson Velvet Fine Art Paper 13 19 inches 330 483 mm S041637 20 17 22 inches 432 559 mm S042097 25 Epson Exhibition Fiber Paper 13 19 inches 330 483 mm S045037 25 17 22 inches 432 559 mm S045039 25 Epson Hot Press Bright 13 19 inches 330 483 mm S042330 25 17 22 inches 43...

Page 41: ...610 mm 100 feet 30 5 m S042081 1 roll 36 inches 914 mm 100 feet 30 5 m S042082 1 roll 44 inches 1118 mm 100 feet 30 5 m S042083 1 roll Epson Metallic Photo Paper Glossy 13 19 inches 330 483 mm S045590 25 17 22 inches 432 559 mm S045591 25 Epson Metallic Photo Paper Luster 13 19 inches 330 483 mm S045517 25 17 22 inches 432 559 mm S045598 25 Epson Photo Paper Glossy 11 17 inches 279 432 mm S041156 ...

Page 42: ...6 20 17 22 inches 432 559 mm S042092 25 Epson Premium Photo Paper Semi gloss 13 19 inches 330 483 mm S041327 20 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 50 11 14 inches 279 356 mm S041468 50 A3 11 7 16 5 inches 297 420 mm S041260 50 13 19 inches 330 483 mm S041263 50 17 22 inches 432 559 mm S042124 25 Epson Premium Presentation Paper Matte Legal 8 5 14 inches 216 3...

Page 43: ...on Standard Proofing Paper Publication 13 inches 300 mm 100 feet 30 5 m S041996 1 roll 17 inches 432 mm 100 feet 30 5 m S041997 1 roll 24 inches 610 mm 100 feet 30 5 m S041998 1 roll 36 inches 914 mm 100 feet 30 5 m S041999 1 roll 44 inches 1118 mm 100 feet 30 5 m S042001 1 roll Epson Standard Proofing Paper Commercial 13 inches 300 mm 100 feet 30 5 m S042144 1 roll 17 inches 432 mm 100 feet 30 5 ...

Page 44: ...19 inches 330 483 mm S041605 100 17 22 inches 432 559 mm S041908 100 Epson UltraSmooth Fine Art Paper 13 19 inches 330 483 mm S041896 25 17 22 inches 432 559 mm S041897 25 Epson Watercolor Paper Radiant White 13 19 inches 330 483 mm S041351 20 Epson Exhibition Canvas Matte 13 inches 330 mm 20 feet 6 1 m S045255 1 roll 17 22 inches 432 559 mm S045255 25 Epson Exhibition Canvas Satin 13 inches 330 m...

Page 45: ...30 5 m S041639 1 roll 44 inches 1118 mm 100 feet 30 5 m S041640 1 roll Epson Premium Semigloss Photo Paper 170 24 inches 610 mm 100 feet 30 5 m S041393 1 roll 36 inches 914 mm 100 feet 30 5 m S041394 1 roll 44 inches 1118 mm 100 feet 30 5 m S041395 1 roll Epson Premium Semimatte Photo Paper 250 16 inches 406 mm 100 feet 30 5 m S042149 1 roll 24 inches 610 mm 100 feet 30 5 m S042150 1 roll 36 inche...

Page 46: ...hes 610 mm 100 feet 30 5 m S041595 1 roll 36 inches 914 mm 100 feet 30 5 m S041596 1 roll 44 inches 1118 mm 100 feet 30 5 m S041597 1 roll Epson Singleweight Matte Paper 17 inches 432 mm 132 feet 40 2 m S041746 1 roll 17 inches 432 mm 132 feet 40 2 m S041853 1 roll 36 inches 914 mm 132 feet 40 2 m S041854 1 roll 44 inches 1118 mm 132 feet 40 2 m S041855 1 roll Epson Doubleweight Matte Paper 24 inc...

Page 47: ...remium Semigloss Photo Paper 170 Epson Premium Glossy Photo Paper 170 Epson Premium Semimatte Photo Paper 250 Epson Premium Luster Photo Paper 260 Borderless Paper Widths 10 inches 254 mm 11 8 inches 300 mm 13 inches 330 mm 16 inches 406 mm 17 inches 432 mm 20 3 inches 515 mm 23 inches 594 mm 24 inches 610 mm 33 inches 841 mm 36 inches 914 mm 44 inches 1118 mm 50 inches 1270 mm 54 inches 1372 mm 6...

Page 48: ...48 Related references Printable Area Specifications ...

Page 49: ...uto take up reel automatically rolls up printed media as you print You can use the auto take up reel for media with the printable side in or printable side out It is best to do the following when using the auto take up reel Make sure that the end of the roll is cut straight across Use the side of the take up roll core holder that is the same width as your media core so the core does not bend or ta...

Page 50: ...came with the printer to install the auto take up reel 1 Attach a cable clamp to the side of the printer 2 Move the support bar into the storage position and position the take up reel mounting bracket on the side of the printer stand ...

Page 51: ...51 3 Use the hex wrench included with the auto take up reel to secure the mounting bracket with two bolts 4 Hook the auto take up reel onto the pegs on the mounting bracket ...

Page 52: ...Use the hex wrench to secure the inside of the auto take up reel to the mounting bracket with two bolts 6 Use the hex wrench to secure the mounting bracket to the outside of the auto take up reel with a bolt ...

Page 53: ...53 7 Remove the three thumb screws that hold the sensors in their packing position 8 Remove the sensors ...

Page 54: ...54 9 Attach the inner and front take up reel sensors to the mounting points on the side and front of the printer stand 10 Secure the sensors to the printer stand with the thumb screws ...

Page 55: ...55 11 Lower the inner take up reel sensor 12 Attach a cable clamp to the bottom of the printer ...

Page 56: ...56 13 Remove the thumb screw from the paper stop 14 Attach the paper stop to the left side of the printer stand s horizontal strut 15 Secure the paper stop to the printer stand with a thumbscrew ...

Page 57: ...57 16 Connect the included USB cable to the OPTION port on the side of the printer 17 Route the USB cable through the cable clamp on the side of the printer ...

Page 58: ...wer cord to the AC inlet on the back of the auto take up reel and route the cord through the same cable clamp as the printer s power cord 21 Plug the auto take up reel power cord into an electrical outlet Parent topic Using the Optional Auto Take up Reel Attaching the Roll Core to the Auto Take up Reel You need to attach the roll core to the auto take up reel before you can load paper onto the tak...

Page 59: ...roll core If the paper and roll core are different widths the paper may not wind correctly 1 Set the Auto switch on the take up reel to the Off position 2 Turn on the printer 3 Load roll media in the printer 4 Move the support bar to the storage position ...

Page 60: ...tioned parallel to the printer stand Note If the caster is not positioned parallel to the printer stand it may interfere with the take up reel sensors 6 Install the roll core holder with the side that matches the size of the paper core facing out 1 2 inches 51 mm 2 3 inches 76 mm ...

Page 61: ...61 7 Attach the roll core holder to the paper stop and push it in until it clicks into place ...

Page 62: ...62 8 Unlock the paper stop and slide it to the left ...

Page 63: ...sert the right roll core holder into the roll core until the raised edges on the roll core holder touch the roll core 10 Attach the roll core to the auto take up reel and push it in until it clicks into place ...

Page 64: ...ke sure the raised edges on the roll core holder touch the roll core 12 Lock the paper stop in place Parent topic Using the Optional Auto Take up Reel Take Up with the Printable Side Out After you attach the roll core on the optional auto take up reel follow these steps to take up media with the printable side out ...

Page 65: ...matically feeds until the edge of the roll media reaches the roll core 3 Wind the edge of the media around the front of the roll core 4 Tape the edge of the media to the center of the core then tape the edge to the left and right ends 5 Press the right arrow button on the printer 6 Make sure the Auto switch on the take up reel is in the Off position and press the OK button on the printer ...

Page 66: ...dia wraps around the core at least two times Then release the switch 8 Press the OK button on the printer Paper automatically feeds 9 Make sure that there is some slack in the media and that it loads evenly on both sides Note The media will not take up correctly if it is looser on one side than the other ...

Page 67: ...rrow button on the printer 12 If you are printing on one of these media place the tensioner in the slack of the roll and press the right arrow button on the printer Epson Singleweight Matte Paper Epson Premium Glossy Photo Paper 170 or Epson Premium Semigloss Photo Paper 170 ...

Page 68: ...the Printable Side In After you attach the roll core on the optional auto take up reel follow these steps to take up media with the printable side in Note Make sure Auto Cut is set to Off when you use the auto take up reel 1 Press the load remove paper button on the printer 2 Select Use Take up Unit and press the OK button Paper automatically feeds until the edge of the roll media reaches the roll...

Page 69: ...ia to the center of the core then tape the edge to the left and right ends 5 Press the right arrow button on the printer 6 Make sure the Auto switch on the take up reel is in the Off position and press the OK button on the printer ...

Page 70: ...dia wraps around the core at least two times Then release the switch 8 Press the OK button on the printer Paper automatically feeds 9 Make sure that there is some slack in the media and that it loads evenly on both sides Note The media will not take up correctly if it is looser on one side than the other ...

Page 71: ...rrow button on the printer 12 If you are printing on one of these media place the tensioner in the slack of the roll and press the right arrow button on the printer Epson Singleweight Matte Paper Epson Premium Glossy Photo Paper 170 or Epson Premium Semigloss Photo Paper 170 ...

Page 72: ... Using the Tensioner The tensioner keeps the roll media from becoming too slack Use the tensioner only when printing on these media types Epson Singleweight Matte Paper Epson Premium Glossy Photo Paper 170 Epson Premium Semigloss Photo Paper 170 and other thin media wider that 17 inches 432 mm You need to adjust the width of the tensioner to match the roll paper you are using before inserting it 1...

Page 73: ...the large tension pipe as necessary Note Each small tension pipe adds 10 inches 254 mm of width to the tensioner Add up to 4 small tension pipes to the large tension pipe as necessary 3 Attach the left flange to the left end of the tension pipe Note Make sure the flange is set wider than the width of the roll media ...

Page 74: ...74 4 Do one of the following If you attached media to the roll core with the printable side in insert the tensioner as shown here ...

Page 75: ...75 If you attached media to the roll core with printable side out insert the tensioner as shown here ...

Page 76: ...76 5 Align the tensioner with the right edge of the paper as shown ...

Page 77: ...etween the flange and the roll paper Parent topic Using the Optional Auto Take up Reel Removing Media from the Optional Auto Take up Reel After printing on media loaded on the optional auto take up reel follow these steps to remove it Note Two people are required to remove media from the auto take up reel ...

Page 78: ...78 1 Move the Auto switch on the take up reel to the Off position 2 Remove the tensioner 3 Move the support bar to the storage position ...

Page 79: ...onto the take up reel 5 Tape the end of the roll to itself to prevent it from unwinding 6 Unlock the paper stop and slide the paper holder to the left Note Support the reel with one hand to keep it from falling 7 Remove the roll core from the take up reel ...

Page 80: ...80 Parent topic Using the Optional Auto Take up Reel ...

Page 81: ...ing any Windows application as described in these sections Selecting Basic Print Settings Windows Selecting Print Layout Options Windows Selecting Additional Settings Windows Printing Your Document or Photo Windows Saving Sharing and Customizing the Printer Settings Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Pare...

Page 82: ...eed to select Preferences Properties Print Settings or Printer Properties to view your print settings You see the Main tab of your printer settings window 4 Select the Media Type setting that matches the paper you loaded Note You can click Custom Settings to select a custom paper configuration ...

Page 83: ...ode setting 9 Select the Source setting that matches the paper feeding method you are using 10 Select the size of the paper you loaded as the Size setting Note You can also select the User Defined setting to create a custom paper size 11 If you are printing on roll paper click the Roll Paper Option button and adjust the settings as necessary 12 If you want to print a photo without borders select B...

Page 84: ...l Paper Options Windows Using Layout Manager Windows Only Parent topic Printing with Windows Related references Borderless Paper Type Compatibility Related tasks Printing Your Document or Photo Windows Paper Configuration Options Windows Select any of the available Paper Configuration options to fine tune the quality of your print ...

Page 85: ...ppear too thick you may need to adjust the Paper Thickness setting Color Density Adjusts the ink saturation level Drying Time per Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry This lets you print with non Epson media and avoid smearing the ink ...

Page 86: ...e options Color Toning Adds tone hue to your black and white output The default is Neutral which provides a neutral tonal scale print You can also choose other popular presets such as Cool Warm and Sepia Note that the presets affect the target in the tone color circle Tone Changes the entire tonal scale of your black and white output While Darker is the default setting you may see better results i...

Page 87: ...graphics and line art This setting does not affect photographs Note Enabling Finest Detail may decrease the print speed Optimize media edge print quality Prevents images on the edge of the paper from appearing faint or scuffed but may increase the margins Note Enabling Optimize media edge print quality will decrease the print speed Parent topic Selecting Basic Print Settings Windows Color Manageme...

Page 88: ... be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off PhotoEnhance to retain the special color effects ICM Automatically adjusts colors based on the printer s ICC profile and the selected Media Type setting using the Image Color Matching system Click the Advanced button to choose the input profile and other settings...

Page 89: ...ntrast saturation and individual Cyan Magenta and Yellow color tones You can choose from two Printer Color Adjustment modes and two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Windows Paper Source Options Windows You can select any of the available options in the paper Source menu to print on the paper loaded in that source ...

Page 90: ...Front Poster Board Selects poster board or other thick media loaded on the front poster board support Parent topic Selecting Basic Print Settings Windows Roll Paper Options Windows Select any of the available roll paper options Note Some settings may not be available depending on the Roll Paper Option you selected for your paper size Auto Cut options Off Select this option to cut your prints manua...

Page 91: ...91 Normal Cut Creates a margin at the top and bottom of your image Single Cut Prints images end to end with no gap between them Borderless images may overlap slightly ...

Page 92: ...dge for borderless printing Auto Rotate Automatically positions the image or file to fit the roll paper When Auto Rotate is selected select the width of the paper as the Roll Width setting Print Page Line Prints lines between pages as a guide for manual cutting Parent topic Selecting Basic Print Settings Windows ...

Page 93: ...93 Using Layout Manager Windows Only Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing ...

Page 94: ...94 You can also place the same print data multiple times as shown here ...

Page 95: ...95 You can place print data in different sizes and orientations to maximize media usage as shown here ...

Page 96: ...96 You can place print data on roll paper as shown here 1 Open the file you want to print in your application 2 Select the print command in your application ...

Page 97: ...cation Note You select the size of the paper you are printing on in a later step 4 Click OK and then click Print if necessary The Layout Manager screen opens and displays one page in the layout 5 Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data The pages are added to the Layout Manager screen ...

Page 98: ...electing Print Layout Options Windows You can select a variety of sizing and layout options for your document or photo on the Page Layout tab To change the orientation of your printed document or photo select the Portrait or Landscape checkbox To rotate or flip the printed image select the Rotate 180 or Mirror Image checkbox To select multiple copies and their print order select the Copies Collate...

Page 99: ... printed image to fit the width of the roll paper you loaded Custom Sizes your printed image by the percentage you select as the Scale to setting Parent topic Selecting Print Layout Options Windows Multi Page Printing Options Windows You can select these Multi Page options to set up your multi page print job N up Prints 2 2 up or 4 4 up pages on one sheet of paper Poster Prints one image on multip...

Page 100: ...t a nozzle check pattern to check whether the print head nozzles are clogged Head Cleaning to clean the print head if you notice banding or gaps in your printouts Print Head Alignment to align the print head if printouts appear grainy or out of focus Epson Status Monitor 3 to check the printer s status ...

Page 101: ... is useful when you want to select the same print settings on multiple computers Epson LFP Remote Panel 2 to optimize printer settings and create and manage custom paper configurations This option is available only if Epson LFP Remote Panel 2 is installed Epson Color Calibration Utility to perform printer calibration This option is available only if the Epson Color Calibration Utility is installed...

Page 102: ...102 You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows ...

Page 103: ...e print jobs You can export these settings as a file so you can share them with other users You can also edit the settings displayed in the printer software screens Saving and Sharing Print Settings Windows Saving and Sharing Media Settings Windows Editing Print Setting Displays Windows Parent topic Printing with Windows Saving and Sharing Print Settings Windows You can save your print settings so...

Page 104: ...wing as necessary Select the name of the group of settings from the Select Setting list and use them to print To export the settings click Save Del select the name of the group of settings click Export select a location and enter a file name To import a group of settings click Save Del click Import select the file you want to use and click Open Then use the settings to print Parent topic Saving Sh...

Page 105: ...ant to save on the Main tab as necessary 2 Click Custom Settings You see a window like this 3 Verify that your settings are correct enter a name for the media settings in the Name field and click Save Note If you need to delete a group of settings you have created select the name of the settings from the list and click Delete 4 Do the following as necessary Select the name of a media setting as th...

Page 106: ...e file you want to use and click Open Then use these settings to print Parent topic Saving Sharing and Customizing the Printer Settings Related tasks Selecting Basic Print Settings Windows Printing Your Document or Photo Windows Editing Print Setting Displays Windows You can arrange the displayed print settings so you can easily select the settings you use most often 1 Click the Utility tab in the...

Page 107: ...ws To move and reorder items drag and drop them in the list To add a new group folder click Add Group To delete a group folder select the group and click Delete Group To hide a group drag and drop it to Not Display Note If you delete a group the group folder is deleted but the items within the folder remain ...

Page 108: ...tings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window ...

Page 109: ...in any program session Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 3 Click the Uti...

Page 110: ...ct the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Printing with Windows ...

Page 111: ... the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Printing on a Mac You can print with your product using any Mac printing program...

Page 112: ...Selecting Basic Print Settings Mac Select the basic settings for the photo or document you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If n...

Page 113: ...fferent depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu ...

Page 114: ...lor P20000 to fit in the width of your roll paper Also set the margins to 0 in your application software Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option 7 Choose portrait or landscape as the Orientation setting 8 Select any application specific settings that appear on the screen such as those shown in the ...

Page 115: ...ften than necessary set the printer to the type of black ink you usually use on the control panel 11 Select one of the following as the Print Mode setting Select EPSON Precision Dot for any type of photographic printing Select Advanced B W Photo to print black and white photos on certain types of photo paper See the list of Advanced B W Photo options for details If your paper type does not support...

Page 116: ... No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software Note If desired you can instead use ColorSync to manage colors In most cases you get better results by applying color management in your application rather than in the printer driver 13 Select the Output Resolution setting you want to use 14 Select any of the availa...

Page 117: ...117 You can specify values for adjusting brightness contrast saturation and individual Cyan Magenta and Yellow color tones Advanced B W Photo ...

Page 118: ...utput While Darker is the default setting you may see better results if you choose Dark The tone color circle adjusts the hue of your black and white print Click on any portion of the color wheel or enter corresponding values to customize the tone hue to add to your print The closer you select to the edge of the wheel the more color you add Brightness Adjusts the overall lightness and darkness of ...

Page 119: ...u have chosen Draft 300 dpi For draft printing on plain or matte paper Fine 700 dpi For everyday text and image printing Super Photo 1200 dpi For photos and graphics with good print quality and speed Super Photo 2400 dpi For the best print quality but the slowest print speed Parent topic Selecting Basic Print Settings Mac Print Options Mac You can select any of the print options to customize your ...

Page 120: ...Settings menu 1 Select Manage Custom Sizes as the Paper Size setting 2 Click double click Untitled and enter a name for your roll paper size 3 Enter the width of the roll paper image as the Width setting Note Make sure your image fits within the width of your roll paper 4 Enter the length of your roll paper image as the Height setting Note Select your product from the Non Printable Area menu to au...

Page 121: ...nimize the amount of blank paper wasted when you print on banner paper 10 Adjust the amount of image expansion when printing borderless images Note This option is available only when you choose a Paper Size setting with a Borderless option 11 Click Print Roll Paper Options Mac Parent topic Printing on a Mac Related references Borderless Paper Type Compatibility ...

Page 122: ...2 Roll Paper Options Mac Select any of the available roll paper options Auto Cut options Off Select this option to cut your prints manually Normal Cut Creates a margin and the top and bottom of your image ...

Page 123: ...rims each print individually providing the cleanest edge for borderless printing Auto Rotate Automatically positions the image or file to fit the roll paper When Auto Rotate is selected select the width of the paper as the Roll Width setting Print Page Line Prints lines between pages as a guide for manual cutting Parent topic Selecting Roll Paper Settings Mac ...

Page 124: ...ct the Media Type setting that is closest to the paper you are using Advanced Media Control Options Mac Parent topic Printing on a Mac Advanced Media Control Options Mac Select any of the available Advanced Media Control options to fine tune the quality of your printouts Note If you have high speed bi directional printing enabled and small type or fine details appear too thick you may need to adju...

Page 125: ...l Paper Back Tension Increases or automatically controls the tension for cloth or thin paper or if the roll paper wrinkles during printing Parent topic Selecting Paper Configuration Settings Mac Selecting Print Layout Options Mac You can select a variety of layout options by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of...

Page 126: ...nting on a Mac Color Matching Options Mac You can select from these settings on the Color Matching menu Note If you want to use Advanced Black And White mode select EPSON Color Controls ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversion method and filter settings on the ColorSync pop up menu in the print window EPSO...

Page 127: ...menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu To restrict scaling of the image to reduced sizing select the Scale down only checkbox Deselect this checkbox when enlarging the image Parent topic Printing on a Mac Selecting Printing Preferences Mac You can select printing prefere...

Page 128: ...ngs on the Options tab Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences M...

Page 129: ...us Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock You see the print status window 2 Select the following options as necessary for your Mac OS version To cancel printing click the print job and click or Delete ...

Page 130: ...ld To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac ...

Page 131: ...n to scroll through the menus Note Press the back button to go back 4 To change settings in the highlighted menu press the OK button 5 Press the up or down arrow button to move through the settings If there are additional settings press the right or left arrow button as instructed on the screen 6 To select a setting press the OK button any time the OK button option is displayed 7 When you finish c...

Page 132: ... If nozzles are still clogged select Heavy cleaning Check and Clean Nozzle Automatically checks and cleans any clogged nozzles Head Alignment Auto Bi D Manual Bi D Lets you automatically or manually align the print head when print results are grainy or out of focus Restore Settings Restores the print head alignment to its default setting Cutter Maintenance Adjust Cut Position Replace Cutter Lets y...

Page 133: ... the Print Head Automatically Using the Product Control Panel Aligning the Print Head Manually Using the Product Control Panel Replacing the Cutter Paper Menu Settings The Paper menu lets you modify settings for the current paper or create and customize paper configurations for up to 10 different types of paper Setting Options Description Load Remove Paper Remove Paper Releases any loaded media Ro...

Page 134: ...s that you have created Custom Paper Setting Lets you create a custom configuration for the loaded media See the next table Print Paper List Press the OK button to print a list of custom paper settings Roll Paper Remaining On Off Lets you track the length of roll paper remaining Remaining Alert Various settings Sets the length of roll paper remaining at which the printer will alert you from 4 to 5...

Page 135: ...en Gap 1 2 1 6 2 1 2 4 Adjusts the gap between the media and the print head Leave the setting at the default for most media If printouts are smeared increase the setting This setting is not affected by the Platen Gap setting in the Printer Setup menu Paper Thickness 0 1 to 1 5 Lets you print patterns that you can use to determine the thickness of the current paper by selecting the pattern number w...

Page 136: ...elect a higher value to reduce dark bands or a lower value to reduce white bands Paper Suction 4 to 3 Lets you adjust the suction to increase the gap between the print head and thin or soft paper If print quality is reduced or media does not feed correctly you may need to lower the suction Drying Time Per Pass 0 seconds to 10 seconds Lets you adjust the amount of time the head pauses between each ...

Page 137: ... the top and bottom margins for printing If the print head strikes the media increase the top margin or you may damage your product Margin Per Page Normal 30mm 65mm If Auto Cut is set to Off adjusts the default page margin Increase this setting if you see scuffs from print head strikes in the margins between pages Setting Name Lets you enter a name up to 22 characters for the custom paper settings...

Page 138: ...ttings Setting Options Description Roll Paper Setup Auto Cut Lets you automatically cut roll paper with the built in cutter Any auto cut options selected in the printer driver will override this setting Refresh Margin Lets you automatically trim the leading edge and remove any ink stains left by the previous image during borderless printing Page Line If Auto Cut is set to Off lets you print trim l...

Page 139: ... optional internal print server Roll Paper Tension Adjusts the paper tension Select High or Extra High if paper wrinkles during printing Refresh Margin Lets you automatically trim the leading edge and remove any ink stains left by the previous image during borderless printing Auto Loading Automatically loads media in to the paper path Select Off only if you experience paper slippage extremely larg...

Page 140: ...k On Off Automatically detects the width of the loaded media Turn off this setting only if the printer displays a paper setting error when media is loaded correctly Changed settings take effect when you reload paper Caution Disabling this setting may cause the printer to print outside the margins of the loaded media and may cause ink to build up inside the printer Paper Feed Stabilizer On Off Auto...

Page 141: ...you switch between black inks and after initial ink charging Auto Clean Max Repeat 1 to 3 Selects the number of automatic print head cleanings the printer performs when clogged nozzles are detected Auto Cleaning Option Continue Pause Selects what to do if the nozzles are still closed after the automatic head cleaning Store Held Job On Off When the internal print server is installed enables the pri...

Page 142: ...tatus Sheet Prints a sheet listing the current printer settings Calibration Date Displays the date that the Epson Color Calibration Utility was last run if applicable Network Setup settings Setting Options Description IP Address Setting Auto Panel Determines whether IP addresses are obtained automatically through DHCP or manually Select Panel to enter an IP address subnet mask and default gateway ...

Page 143: ... lamp lights up when an error occurs Sleep Mode 5 to 210 minutes Selects the interval before the printer enters sleep mode The default is 15 minutes Power Off Timer Off 1 to 24 hours Selects the interval before the printer turns off automatically when it is idle The default is 8 hours Administrator Menu settings Setting Options Description Change Password Lets you enter an administrator password u...

Page 144: ...zle clog is detected Light only cleans the print head when two or more nozzles are clogged Nozzle Check While Print 1 hour 2 hours 3 hours 4 hours Off Automatically checks and cleans the print head after the selected interval when printing banners or other large continuous pages Post print Nozzle Check On Off Automatically runs a nozzle check after each print job Auto Cleaning Start On Off Automat...

Page 145: ...Time The time zone is used in email notifications sent by the Remote Manager utility Reset All Settings Yes No Returns all menu settings to their default values except Date and Time Language and Unit Length in the Preferences menu Parent topic Using the Control Panel Menus Related tasks Adjusting the Platen Gap Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the ...

Page 146: ...cordance with local requirements If you would like to return your used ink cartridges to Epson for proper disposal please go to epson com recycle for more information Checking Ink and Maintenance Box Status with Windows Checking Cartridge Status with OS X Purchase Epson Ink Cartridges and Maintenance Boxes Removing and Installing Ink Cartridges Replacing Maintenance Boxes Checking Ink and Maintena...

Page 147: ...idge status using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this 3 Do the following as necessary To update the ink cartridge status click Update Replace or reinstall ...

Page 148: ...or printer setup and not for resale After some ink is used for charging the rest is available for printing Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a variable amount of ink remains in the cartridge after the replace cartridge indicator comes on Ink Cartridge and Maintenance Box Part Numbers Parent topic Replacing ...

Page 149: ...ic Purchase Epson Ink Cartridges and Maintenance Boxes Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin You must install new cartridges immediately after removing the old ones Note Replace all expended ink cartridges You cannot print if any of the ink cartridges are expended or any ink slots are empty 1 Turn on your product ...

Page 150: ...150 2 Open the ink cartridge cover 3 Insert your finger into the notch in the top of the cartridge and pull it straight out of the printer ...

Page 151: ...hly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 4 Remove the new cartridge from the package Then gently shake the cartridge for about ten seconds Caution Do not touch the green chip on the cartridge ...

Page 152: ...ridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the printer The valve in the ink supply port is designed to contain any excess ink but do not touch the ink supply port or surrounding area Always store ink cartridges with the label facing up do not store cartridges upside down Note If a cleaning cycle starts when the printer is in a Ink Low...

Page 153: ...he LCD screen Note Do not reuse maintenance boxes you have removed from the printer and exposed to air for a long period of time The box will not absorb any more ink 1 Check the LCD screen to determine which maintenance box needs to be replaced 2 Turn off your product 3 Remove the new maintenance box from the package Caution Do not touch the chip on the side of the maintenance box or you may damag...

Page 154: ... to carefully lift it straight up then pull it out of the product without tilting the box 6 Place the used maintenance box in the bag supplied with the new box and seal the bag 7 Insert the new maintenance box in the slot Parent topic Replacing Ink Cartridges ...

Page 155: ...u cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Parent topic Adjusting Print Quality Related tasks Removing and Installing Ink Cartridges Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles Checking the Nozzles ...

Page 156: ...prints 7 Check the printed pattern to see if there are gaps in the lines Note Use at least a 10 eye loupe to examine the pattern for any missing or deflected dots or segments Print head is clean Print head needs cleaning 8 Do one of the following If there are no gaps select Exit and press the OK button If there are gaps or the pattern is faint select Head Cleaning and press the OK button 9 Follow ...

Page 157: ...ter 2 Make sure the correct paper type is selected on the product control panel 3 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility...

Page 158: ...ated tasks Cleaning the Print Head Using a Computer Utility Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Use the nozzle check pattern to determine which colors need cleaning You can save ink by cleaning only selected colors control panel only Note You cannot clean the print head if an ink cartridge is expended...

Page 159: ...o clean all nozzles select All Nozzles and press the OK button To select the specific nozzles for cleaning select them and press the OK button 7 Select Start Cleaning and press the OK button 8 Select one of the following as the cleaning strength level For a first cleaning select Normal If nozzles are still clogged after three normal level cleanings select Heavy 9 Press the OK button to start the c...

Page 160: ...tility You can clean the print head using a utility on your Windows computer or Mac 1 Make sure roll or cut sheet paper is loaded in the printer 2 Make sure the correct paper type is selected on the product control panel 3 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar In the Apple menu or the Dock select System Preferences Select...

Page 161: ... and a confirmation screen appears Caution Never turn off the product during a cleaning cycle or you may damage it 6 Click Nozzle Check 7 Click OK The nozzle pattern prints 8 Check the printed pattern to see if there are gaps in the lines Note Use at least a 10 eye loupe to examine the pattern for any missing or deflected dots or segments ...

Page 162: ...ng Alignment varies depending on the loaded media Align the print head using the media on which you want to print and select the correct paper type as the setting Run a nozzle check before you align the print head If there are any gaps in the nozzle check pattern clean the print head Manually align the print head on any transparent or colored paper or on these paper types Plain paper Epson Enhance...

Page 163: ...e Paper 2 Make sure the correct paper type is selected 3 Press the maintenance button 4 Select Head Alignment and press the OK button 5 Select Auto Bi D and press the OK button 6 Press the OK button The alignment process starts Note Do not open the front cover or turn off the printer during alignment Parent topic Print Head Alignment Related references Maintenance Menu Settings Aligning the Print ...

Page 164: ...e Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Print Head Alignment You see a window like this 5 Click Next then click OK to begin automatic print head alignment If the print head is not aligned manually align it Parent topic Print Head Alignm...

Page 165: ... D and press the right arrow button 6 Press the OK button The alignment sheet prints Note When aligning on cut sheet paper the alignment sheet is printed across multiple pages Once the first sheet prints load another sheet of paper 7 After each alignment sheet is printed view the LCD screen for instructions on selecting the best pattern in each set 8 Check the printed patterns and choose the numbe...

Page 166: ... at its best you should clean it regularly about once a month Note Do not use a hard brush benzene alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove any paper from the product 5 Open the front cover and carefully c...

Page 167: ...t use too much force when cleaning or touch the rollers or the ink absorption pads with your bare hands or your prints may be affected Do not use cotton swabs to clean these areas Caution Be careful not to touch the gears or ink tubes inside the product 7 If your product is still dirty dampen the cloth with a small amount of water and a mild detergent and repeat the previous step Wipe away any moi...

Page 168: ... only wipe in the direction indicated by the arrows Note Do not touch the rollers or any metallic parts or your prints may be affected 9 If the sensor is still dirty dampen the swab with a small amount of water and a mild detergent and repeat the previous step Wipe away any moisture with a dry cotton swab ...

Page 169: ...eed media button then press the down arrow button several times to feed blank paper through the paper path and clean the rollers Parent topic Maintenance Cleaning the Paper Feed Slot To keep your product working at its best you should clean the paper feed slot once a year using a cleaning sheet For information on how to purchase genuine Epson ink accessories and paper visit epson com U S sales or ...

Page 170: ...the cleaning sheet Note Do not touch the adhesive on the sheet the dark gray area 3 With the adhesive facing towards you insert the cleaning sheet about 0 4 inch 1 cm into the paper feed slot then pull it out Repeat this two to three times ...

Page 171: ...round the print head Remove any paper from the printer before cleaning Always use new cleaning sticks Do not touch the tip of the cleaning stick with your bare hand The oils from your hand can affect print quality Make sure to touch a metal object to discharge any static electricity before you clean around the print head Do not move the print head by hand Do not touch any parts inside the printer ...

Page 172: ...at the same time 3 When the power light turns on release the power button 4 When the Head Maintenance message appears on the screen release the maintenance button 5 Press the OK button The print head moves into the maintenance position 6 Open the left ink cartridge cover ...

Page 173: ...173 7 Remove the thumb screws ...

Page 174: ...174 8 Slide the upper cover to the left and remove it ...

Page 175: ...175 9 Close the ink cartridge cover ...

Page 176: ...176 10 Use a cleaning stick to clean the front and back edges on the bottom of the print head ...

Page 177: ...not touch the areas shown in the image below or you may damage your product 11 Use a cleaning stick to clean the gaps on the bottom of the print head Note Use a mirror if you cannot see the bottom of the print head ...

Page 178: ...178 12 Open the ink cartridge cover and attach the upper cover ...

Page 179: ...179 13 Secure the upper cover with the thumb screws and close the ink cartridge cover ...

Page 180: ...180 14 Open the front cover and use a cleaning stick to clean the top edges of the print head cap ...

Page 181: ...181 15 Use a cleaning stick to clean the outside of the front print head wipers ...

Page 182: ...182 16 Use a cleaning stick to clean the outside of the rear print head wiper 17 Use a cleaning stick to clean the top edges of the front and rear print head wipers ...

Page 183: ...Cancel and clean the print head manually Then turn the printer off and back on Parent topic Maintenance Replacing the Cutter If you notice that your paper does cut cleanly you may need to replace the cutter 1 Remove any paper from the printer 2 Select the Maintenance tab 3 Press the Menu button 4 Select Cutter Maintenance and press the OK button 5 Select Replace Cutter and press the OK button 6 Pr...

Page 184: ... a Phillips head screwdriver loosen the screw holding the cutter in place 8 Carefully remove the cutter from the product Warning Keep the cutter out of the reach of children The blade is sharp and can cause injury ...

Page 185: ...t into your product 10 Tighten the cutter screw securely Note Make sure you completely tighten the screw or the cutter may shift and cut unevenly 11 Press the OK button The cutter moves back to the home position Parent topic Maintenance Related references Maintenance Menu Settings ...

Page 186: ... During transportation and storage follow these guidelines to avoid damaging your product Do not roll the product on angled or uneven surfaces Leave the ink cartridges installed to prevent the print head from drying out 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove any paper from the product 5 Close the roll paper cover 6 Store the paper basket 7 Unlock...

Page 187: ... During transportation and storage leave the ink cartridges installed to prevent the print head from drying out 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove any paper from the product 5 Close the roll paper cover 6 Remove the paper basket 7 Remove the optional Auto Take Up Reel if it is installed 8 Lock the front casters 9 Remove the three bolts and wa...

Page 188: ...If you are shipping the product repack it in the original box using the packing materials that came with the product When the product reaches its new location re assemble it using the instructions in the Setup guide Parent topic Moving or Transporting the Product Related references Maintenance Menu Settings Related tasks Storing the Paper Basket Removing Roll Paper ...

Page 189: ... the message persists insert a new ink cartridge Condensation may have occurred in the ink cartridge Remove the cartridge leave it for four hours or more at room temperature and reinstall it Ink Cartridge Error Ink cartridge cannot be detected Insert again or replace ink cartridge Ink Cartridge Error Please install the correct ink cartridge Insert a genuine Epson ink cartridge that is approved for...

Page 190: ...r is jammed inside the printer Remove the jammed paper Paper Eject Error Could not eject paper Check the following Press the OK button If paper is jammed inside the printer remove it If you are using roll paper make sure you selected Roll Paper as the Paper Source setting on the LCD screen Paper Cut Error Remove uncut paper Press the OK button pull down on the paper and cut it using scissors or an...

Page 191: ...re not clogged If this error appears at any other time make sure that the printer supports the loaded media F W Install Error Firmware update failed Restart the printer The firmware update did not install Turn off the printer wait for a few minutes and turn on the printer Then run the firmware update file again If the message still appears contact Epson for support Command Error Check driver setti...

Page 192: ...inal position and press the OK button HDD Error HDD used for another printer needs to be formatted Continue The inserted hard drive is not formatted or is formatted for another printer You must format an internal print server that has been used with another printer before using it with your product Select Yes on the LCD screen to format the drive or you will not be able to print with the internal ...

Page 193: ...ct Resume All Jobs Checking hard disk Data on the internal print server is currently being checked If the results of the check show that data restoration is necessary the internal print server will start the restoration process This may take up to 20 minutes If the internal print server cannot restore the data the Format Hard Disk option appears on the LCD screen Format the internal print server t...

Page 194: ...sted part Call For Service service code Power off and then on If this doesn t work note the code and call for service A call for service occurs when The power cable is not connected securely An error occurs that cannot be cleared When a call for service has occurred the printer automatically stops printing Turn off the printer disconnect the power cable from both the outlet and the printer and rec...

Page 195: ...ons Make sure the power cable is securely connected Make sure the power outlet works by connecting the power cable for another electronic device Parent topic Solving Printer Problems LCD Screen Shuts Off If the LCD screen shuts off intermittently the printer may be in Sleep Mode Try these solutions Press any of the buttons on the control panel to exit sleep mode You can adjust the delay time befor...

Page 196: ... on the computer Disconnect all USB hubs from the computer and connect the printer directly to the computer s USB port Make sure you have not selected Save only from the Hard Disk Unit menu in the printer driver Make sure the USB cable length does not exceed 10 feet 3 m Parent topic Solving Printing Problems Related references Interface Specifications Cannot Print Over a Network If you cannot prin...

Page 197: ...k pattern If the pattern does not print correctly clean the print head again If the printer has not been used for a long time the nozzles may be clogged Parent topic Solving Printing Problems Related concepts Print Head Nozzle Check Print Head Cleaning Red Light Shines Inside the Printer The red light always shines inside the printer This is normal Parent topic Solving Printing Problems Solving Pa...

Page 198: ... load more than one piece of cut sheet paper Make sure your paper meets the specifications for your product If poster board does not feed make sure you are loading it straight into the product not at an angle If paper does not eject correctly decrease the Paper Suction setting for the loaded paper type Make sure that paper is not jammed inside the product If you are using pre printed paper such as...

Page 199: ...9 3 Carefully move the print head away from the paper jam Caution Do not touch the print head unless you are removing a paper jam Touching the print head may cause a static shock that damages the printer ...

Page 200: ...200 4 Cut the paper above the paper feed slot 5 Remove the jammed paper in the direction shown ...

Page 201: ...Paper Cutting Roll Paper Manually Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the printer follow the steps here to clear the jam 1 Turn the printer off and back on again 2 Open the front cover Caution Do not touch the ribbon cable inside the printer 3 Carefully move the print head to the opposite side of the printer from the paper jam Caution Do not touch the print head unless yo...

Page 202: ...r is ejected from the printer This prevents the paper from catching on the basket If the paper folds after cutting set the Auto Cut setting to Off Cut the paper manually while supporting the print If the paper creases and does not collect in the basket close the basket and resume printing Before the paper reaches floor hold the paper with both hands and continue to support it until printing is com...

Page 203: ...ic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Setup Menu Settings Overall Print Quality is Poor If you notice that your print quality is uneven too light too dark or there are lines in the print banding try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary...

Page 204: ...e quality setting that you selected in the printer driver Using a faster printing method may decrease the overall print quality If you are printing on roll paper cut approximately 3 inches 76 mm off the end of the roll Because the leading edge is in contact with the air the paper quality may decline over time Enable the Optimize media edge print quality setting in the printer driver Check the pape...

Page 205: ...n humidity and temperature have not made the paper wavy Flatten the paper before loading it or use new paper If the surface of the paper is scuffed select a wider Platen Gap setting If the paper is still scuffed set Use Paper Eject Roller setting to On Note Do not enable the Use Paper Eject Roller setting when printing on glossy media If an edge of the print is scuffed try widening the correspondi...

Page 206: ...loaded Paper that is stored incorrectly may expand or contract Make sure you have stored the paper according to the manufacturer s specifications Check that the paper you are using supports borderless printing If you are using roll paper change the Adjust Cut Position setting This may reduce the margins at the top and bottom of the print Parent topic Solving Print Quality Problems Related referenc...

Page 207: ...hout notice Note If you experience difficulty with the toll free number call 562 276 1305 U S or 905 709 3481 Canada Before you call make sure you have your printer serial number and proof of purchase Visit Epson s U S support website or Canadian website and select your product for solutions to common problems You can download drivers firmware and documentation get FAQs and troubleshooting advice ...

Page 208: ...ns Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 CPU Core 2 Duo 3 05 GHz or better Memory 2GB or more 4GB re...

Page 209: ... 32GB or more Interface High Speed USB port compatible with USB 2 0 Specification Ethernet 100BASE TX 1000BASE T Display resolution WXGA 1280 800 or higher Note Visit Epson s support website at epson com support U S or epson ca support Canada for the latest in compatibility and drivers for your product Parent topic Technical Specifications Paper Specifications Note Since the quality of any particu...

Page 210: ... inches 216 356 mm 8 10 inches 203 254 mm 9 12 inches 229 305 mm 10 12 inches 254 305 mm 11 14 inches 279 356 mm 11 17 inches 279 432 mm 12 12 inches 305 305 mm 12 18 inches 305 457 mm 16 20 inches 279 432 mm 17 22 inches 432 559 mm 18 24 inches 457 610 mm 22 34 inches 559 864 mm 24 36 inches 610 910 mm 34 44 inches 864 1120 mm 36 48 inches 910 1219 mm Non standard sizes between 8 3 inches 210 mm ...

Page 211: ...mm Width SureColor P10000 10 inches 254 mm to 44 inches 1118 mm SureColor P20000 10 inches 254 mm to 64 inches 1626 mm Thickness 0 003 to 0 02 inches 0 08 to 0 5 mm Weight SureColor P10000 Up to 37 lb 17 kg SureColor P20000 Up to 53 lb 24 kg Parent topic Technical Specifications Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area ...

Page 212: ...are 0 1 Left right bottom margin 0 12 inch 3 mm minimum 2 Top margin 0 55 inch 14 mm minimum 3 Printable width 8 3 inches 210 mm to 44 inches 1118 mm 4 Printable length 11 inches 279 mm to 62 2 inches 1580 mm Poster board printable length 11 inches 279 mm to 40 5 inches 1030 mm ...

Page 213: ...rgin 0 59 inch 15 mm minimum 2 Left margin 0 12 inch 3 mm minimum 3 Top margin 0 59 inch 15 mm minimum 4 Right margin 0 12 inch 3 mm minimum 5 Printable length 0 9 feet 0 28 m to 49 2 feet 15 m 6 SureColor P10000 Printable width 10 inches 254 mm to 44 inches 1118 mm SureColor P20000 Printable width 10 inches 254 mm to 64 inches 1626 mm For these paper types the default top and bottom margins are 0...

Page 214: ... use and temperature For print quality a variable amount of ink remains in the cartridge after the replace cartridge indicator comes on Pigment ink Black Dark Gray Light Gray Gray Photo Black Matte Black Color Cyan Light Cyan Vivid Magenta Vivid Light Magenta Yellow Cartridge life Unopened package do not use if the date on the package has expired Print quality guarantee After installation 1 year N...

Page 215: ...hout ink cartridges or optional equipment SureColor P10000 277 8 lb 126 kg SureColor P20000 377 lb 171 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage range 90 to 264 V Rated frequency range 50 60 Hz Input frequency range 49 5 60 5 Hz Rated current 5 A Power consumption Printing 95 W ISO IEC24712 Ready mode 46 W Sleep mode 2 8 W Pow...

Page 216: ...ing 20 to 80 RH recommended 45 to 60 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications USB Interface Hi Speed USB Compatible with the Universal Serial Bus Specifications Revision 2 0 Network Interface 100BASE TX 1000BASE T Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class A Can...

Page 217: ...on the product Do not attempt to service this product yourself Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged Connect your product to a properly grounded power ou...

Page 218: ...k or cover openings in the cabinet or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones When connecting the product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector ...

Page 219: ... seal from the ink supply port This may cause the cartridge to become unusable The green IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely Do not touch the green IC chip on the side of the cartridge This may prevent normal operation and printing If you remove an ink cartridge ...

Page 220: ...not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the respons...

Page 221: ...TY without even the implied warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE See the license agreements of each open source software program here for more details 4 The list of open source software programs which this printer product includes are as follows GNU GPL This printer product includes the open source software programs which apply the GNU General Public License Version 2 o...

Page 222: ...the open source software program which apply the Berkeley Software Distribution License BSD Program The list of BSD Licence Programs busybox 1 17 4 WPA Supplicant 0 7 3 Sun RPC License This printer product includes the open source software program busybox 1 17 4 which apply the Sun RPC License Sun RPC Program ncftp license This printer product includes the open source software program ncftp 3 2 4 ...

Page 223: ...t is subject to the terms of this Apple Public Source License version 2 0 License As used in this License 1 1 Applicable Patent Rights mean a in the case where Apple is the grantor of rights I claims of patents that are now or hereafter acquired owned by or assigned to Apple and ii that cover subject matter contained in the Original Code but only to the extent necessary to use reproduce and or dis...

Page 224: ... the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or b ownership of fifty percent 50 or more of the outstanding shares or beneficial ownership of such entity 2 Permitted Uses Conditions Restrictions Subject to the terms and conditions of this License Apple hereby grants You effective on the date You accept this License and download t...

Page 225: ...d agree that although Apple and each Contributor grants the licenses to their respective portions of the Covered Code set forth herein no assurances are provided by Apple or any Contributor that the Covered Code does not infringe the patent or other intellectual property rights of any other entity Apple and each Contributor disclaim any liability to You for claims brought by any other entity based...

Page 226: ...t pre release untested or not fully tested works The Covered Code may contain errors that could cause failures or loss of data and may be incomplete or contain inaccuracies You expressly acknowledge and agree that use of the Covered Code or any portion thereof is at Your sole and entire risk THE COVERED CODE IS PROVIDED AS IS AND WITHOUT WARRANTY UPGRADES OR SUPPORT OF ANY KIND AND APPLE AND APPLE...

Page 227: ...and to any Modifications made by such Contributor Apple retains all rights title and interest in and to the Original Code and any Modifications made by or on behalf of Apple Apple Modifications and such Apple Modifications will not be automatically subject to this License Apple may at its sole discretion choose to license such Apple Modifications under this License or on different terms from those...

Page 228: ...s Larger Works technology or products that You may develop produce market or distribute 13 4 Waiver Construction Failure by Apple or any Contributor to enforce any provision of this License will not be deemed a waiver of future enforcement of that or any other provision Any law or regulation which provides that the language of a contract shall be construed against the drafter will not apply to thi...

Page 229: ...D APPLE HEREBY DISCLAIMS ALL SUCH WARRANTIES INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE QUIET ENJOYMENT OR NON INFRINGEMENT Please see the License for the specific language governing rights and limitations under the License Info ZIP copyright and license This is version 2007 Mar 4 of the Info ZIP license The definitive version of this document s...

Page 230: ...original source Such altered versions also must not be misrepresented as being Info ZIP releases including but not limited to labeling of the altered versions with the names Info ZIP or any variation thereof including but not limited to different capitalizations Pocket UnZip WiZ or MacZip without the explicit permission of Info ZIP Such altered versions are further prohibited from misrepresentativ...

Page 231: ...le for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson app...

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