26
Solving Problems
Print Head Problem
If the ink cartridge cover does not close or the print
head does not move to its home position, open the
cover and push the ink cartridges down until they
click into place.
Customer Support
Contacting Customer Support
If your Epson product is not operating properly and
you cannot solve the problem using the
troubleshooting information in your product
documentation, contact customer support services for
assistance. Check your Pan-European Warranty
Document for information on how to contact EPSON
Customer support. They will be able to help you much
more quickly if you give them the following
information:
■
Product serial number
(The serial number label is usually on the back of
the product.)
■
Product model
■
Product software version
(Click
About
,
Version
Info
, or similar button in
the product software.)
■
Brand and model of your computer
■
Your computer operating system name and
version
■
Names and versions of the software applications
you normally use with your product
Technical Support Web Site
Go to http://www.epson.com and select the
Support section of your local EPSON web site
for the latest drivers, FAQs, manuals and other
downloadables.
Epson's Technical Support Web Site provides
help with problems that cannot be solved
using the troubleshooting information in your
printer documentation.
