SC-T7000 series/SC-T5000 series/SC-T3000 series
Revision B
TROUBLE SHOOTING
Trouble on Service Program
64
Confidential
2.7 Trouble on Service Program
This section describes possible troubles on Service Program and their causes and remedies.
Table 2-6. Troubles on Service Program
Symptom
Cause
Check Item
Remedy
Service Program does not start
The operating system is not supported.
Are you running the program on the following operating
systems?
Supported OS: Windows XP SP3, Windows 7
Run the program on the supported operating
systems.
The printer is not connected to the
computer properly.
Is there any problem with the connection between the
printer and computer?
Connect them properly.
There is something wrong with the
program file.
Try with another computer. Does the program start
normally?
If the program still does not start, the program files
may be broken. Download the set of program files
again.
Registration information of the program
is wrong.
Did you get the program through the official channel?
Check it with the license agreement displayed at the start-
up screen.
Download the program file including security files
through the official channel.
More than one printers are connected to
the computer.
Is there any printer connected to the USB port on the
computer other than the one for adjustment?
Disconnect the printer which is not necessary for
the adjustment.
The printer does not react to the program
command.
The printer is turned off.
The printer is in a status that cannot
accept the program command.
1. Is the printer powered on?
2. Is there any error occurring on the printer?
1. Turn the printer on.
2. Correct the printer errors.
After the USB ID is changed, the
printer has not been reselected.
1. Is the printer powered on?
2. Is there any error occurring on the printer?
Select the printer (USB port) correctly.
MAC address cannot be set.
The printer is connected with a USB
cable.
---
Connect the printer with a network cable.
“Remove paper” error
The selected adjustment does not
require printing, but paper is loaded on
the printer.
---
Remove the paper from the printer.
Summary of Contents for SC-T3000
Page 10: ...Confidential C H A P T E R 1 PRODUCTDESCRIPTION ...
Page 39: ...Confidential C H A P T E R 2 TROUBLESHOOTING ...
Page 66: ...Confidential C H A P T E R 3 DISASSEMBLY ASSEMBLY ...
Page 197: ...Confidential C H A P T E R 4 ADJUSTMENT ...
Page 280: ...Confidential C H A P T E R 5 MAINTENANCE ...