Epson ET-M1170 Series User Manual Download Page 96

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Solving Problems

Checking the Printer Status

Lights and Printer Status

Lights on the control panel indicate the status of the printer.

Normal Status

: On

Light

Status

The printer is connected to a wireless (Wi-Fi) network.

The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.

Error Status

When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.

/ : On

: Flashing

Light

Status

Solutions

Wi-Fi connection error has occurred.

Press the

button to clear the error and try again.

User's Guide

Solving Problems

Summary of Contents for ET-M1170 Series

Page 1: ...User s Guide NPD6078 00 EN ...

Page 2: ...atus Sheet 29 Replacing or Adding New Wireless Routers 30 Changing the Connection Method to a Computer 30 Restoring the Network Settings from the Control Panel 31 Preparing the Printer Loading Papers 32 Available Paper and Capacities 32 Loading Paper in the Paper Cassette 35 Loading Paper in the Rear Paper Feed Slot 38 Loading Envelopes and Precautions 40 List of Paper Type 40 Outputting Paper 41 ...

Page 3: ... for Paper Feeding Problems 86 Checking the Total Number of Pages Fed Through the Printer 88 Checking the Total Number of Pages Fed Through the Printer Printer Buttons 88 Checking the Total Number of Pages Fed Through the Printer Windows 88 Checking the Total Number of Pages Fed Through the Printer Mac OS 88 Network Service and Software Information Application for Configuring Printer Operations We...

Page 4: ...rinted Photos are Sticky 118 The Position Size or Margins of the Printout Are Incorrect 118 Printed Characters Are Incorrect or Garbled 119 The Printed Image Is Inverted 119 Mosaic Like Patterns in the Prints 119 The Printout Problem Could Not be Cleared 119 Other Printing Problems 119 Printing Is Too Slow 119 Printing Slows Down Dramatically During Continuous Printing 120 Other Problems 120 Opera...

Page 5: ...upport website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Related Information Software Update Tools EPSON Software Updater on page 91 Using the Manual to Search for Information The PDF manual allows you to ...

Page 6: ...ages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImporta...

Page 7: ...to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Microsoft Windows ...

Page 8: ...n performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the print...

Page 9: ...pere rating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a...

Page 10: ...unction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms and could lead to ac...

Page 11: ...er cover Open to remove jammed paper C Print head Ink is ejected from the print head nozzles underneath D Ink tank cover Open to refill the ink tank E Ink tank cap F Ink tank Contains black ink G Front cover Open when removing jammed paper H Paper cassette cover Open to load paper in the paper cassette User s Guide Printer Basics 11 ...

Page 12: ...the front of the printer F Edge guide Feeds the paper straight into the printer Slide to the edges of the paper G Paper cassette Loads paper A Rear cover Remove when removing jammed paper B LAN port Connects a LAN cable C USB port Connects a USB cable to connect with a computer D AC inlet Connects the power cord E Maintenance box cover Open when replacing the maintenance box The maintenance box is...

Page 13: ...he WPS push button D Stops the current operation Cancels paper out errors and paper jam errors Hold this button down for five seconds until the P button flashes to run print head cleaning Functions using Button Combinations Wi Fi Direct Simple AP Setup Hold down the and buttons simultaneously to start Wi Fi Direct Simple AP Setup PIN Code Setup WPS Hold down the and buttons simultaneously to start...

Page 14: ...panel indicate the status of the printer Normal Status On Light Status The printer is connected to a wireless Wi Fi network The printer is connected to a network in Wi Fi Direct Simple AP mode Error Status When an error occurs the light turns on or flashes Details of the error are displayed on the computer screen On Flashing Light Status Solutions Wi Fi connection error has occurred Press the butt...

Page 15: ... setting Load the correct size paper There is a problem with the printer driver Press the button to cancel the print job Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size paper in the rear paper feed slot and then press the button to remove the paper inside Load...

Page 16: ...e able to print even if you cannot perform cleaning The printer has started in recovery mode because the firmware update failed Follow the steps below to try to update the firmware again 1 Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has o...

Page 17: ...with an Ethernet cable Wi Fi Connection Connect the printer and the computer or smart device to the wireless router This is the typical connection method for home or office networks where computers are connected by Wi Fi through the wireless router Related Information Connecting to a Computer on page 18 User s Guide Network Settings 17 ...

Page 18: ...imple AP connection when the printer is connected by Wi Fi the Wi Fi is temporarily disconnected Related Information Making Wi Fi Direct Simple AP Connection Settings on page 22 Connecting to a Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then ...

Page 19: ... you want to connect a computer and a smart device to the printer at the same time we recommend connecting the computer first by using the installer Making Wi Fi Settings from the Printer You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If the wireless router supports WPS you c...

Page 20: ...urrent Wi Fi connection was established by pressing a button on the wireless router When the printer is connected by Ethernet disconnect the Ethernet cable and then start making Wi Fi settings 1 Hold down the WPS button on the wireless router until the security light flashes If you do not know where the WPS button is or there are no buttons on the wireless router see the documentation provided wit...

Page 21: ...o the wireless router When the printer is connected by Ethernet disconnect the Ethernet cable and then start making Wi Fi settings 1 Load papers 2 Hold down the button on the printer for at least five seconds until the power light flashes The network status sheet is printed Note If you release the button within five seconds before the power light flashes a network connection report is printed Note...

Page 22: ...acts as a wireless router 1 While holding down the button press the button until the light and the light flash alternately Wait until the process ends When a connection is established the light turns on Note If you enable Wi Fi Direct once it remains enabled unless you restore the default network settings 2 Load papers 3 Hold down the button on the printer for at least five seconds until the power...

Page 23: ...ltaneously on the printer Press the button to allow the connection request Press the button if you want to reject the connection request See Tips on the following website for more details http epson sn Support Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection s...

Page 24: ... 24 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 25 E 2 E 3 E 7 on page 25 E 5 on page 26 E 6 on page 26 E 8 on page 26 User s Guide Network Settings 24 ...

Page 25: ... setup to establish a network connection make sure your wireless router supports WPS You cannot use push button setup if your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router...

Page 26: ... s MAC address from the Network Status part on the network connection report If your wireless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of conn...

Page 27: ... on Network addresses IP address subnet mask and default gateway are correct if you have set the printer s Obtain IP Address to Manual Reset the network address if they are incorrect You can check the IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set t...

Page 28: ...off the wireless router Wait for about 10 seconds and then turn it on Make network settings again using the installer You can run it from the following website http epson sn Setup You can register several passwords on a wireless router that uses WEP security type If several passwords are registered check if the first registered password is set on the printer Related Information Printing a Network ...

Page 29: ...stacles between them turn off the wireless router Wait for about 10 seconds and then turn it on If it still does not connect see the documentation supplied with the wireless router No more devices can be connected Disconnect one of the connected devices if you want to add another one Computer and smart devices that can be connected simultaneously are connected in full in the Wi Fi Direct Simple AP...

Page 30: ...ccess the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting Change the Connection Methods Follow the on screen instr...

Page 31: ...n restore all network settings to their defaults 1 Turn the printer off 2 While holding down the button press the button until the light and the light flash alternately Restoration is complete when the light and the light are off User s Guide Network Settings 31 ...

Page 32: ...rmal print quality settings are available Although some printer drivers allow you to select a better print quality the printouts are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets 2 Sided Printing Paper Cassette Rear Paper Feed Slot Epson Bright White Ink Jet Paper A4 200 1 Paper suitable for printing documents and photos Media Name S...

Page 33: ...2x257 to 215 9 297 1 1 1 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2 sided printing is not available for letterhead paper Thick papers Media Name Size Loading Capacity Sheets 2 Sided Printing Paper Cassette Rear Paper Feed Slot Thick paper 91 to 256 g m2 Letter A4 B5 A5 A6 Le...

Page 34: ... curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause paper jams and smears on the printout Do not use paper that is wavy torn cut folded damp too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Make sure you are using long grain paper If you are not sure what ...

Page 35: ...per cassette cover until it clicks 2 Check that the printer is not operating and then slide out the paper cassette cImportant The paper cassette cannot be removed 3 Slide the edge guides to their maximum position User s Guide Preparing the Printer 35 ...

Page 36: ...aper until it touches the back of the paper cassette cImportant Do not load more than the maximum number of sheets specified for the paper 8 5 x 13 in Load paper using the line Legal Load paper using the line User s Guide Preparing the Printer 36 ...

Page 37: ...type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing is not available for letterhead paper Also the print speed may be slower Related In...

Page 38: ...Feed Slot 1 Open the feeder guard 2 Slide out the edge guides 3 Load a single sheet of paper at the center of the rear paper feed slot with the printable side facing up Envelopes Pre punched paper User s Guide Preparing the Printer 38 ...

Page 39: ...tterhead paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing is not available for letterhead paper...

Page 40: ...envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout Do not use envelopes with adhesive surfaces on the flaps or window envelopes Avoid using envelopes that are too thin as they may curl during printing Related Information Available Paper and Capacities on pa...

Page 41: ... front of the printer We also recommend outputting envelopes to the front of the printer Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on the loc...

Page 42: ...n select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer Settings 4 Do one of the following Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Apply To make the pr...

Page 43: ...art button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task b...

Page 44: ... Right clicking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page 32 Loading Pape...

Page 45: ...ties on page 32 Print Settings 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK Make settings for Print Density if necessary Note To print a folded booklet select Booklet When setting Print Density you can adjust print density according to the document type Printing may be slow depending on the combination of...

Page 46: ...ng Related Information Printing Basics on page 43 Main Tab on page 58 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer Print Settings On the printer driver s Main tab select Reverse Order Related Information Printing Basics on page 43 User s Guide Printing 46 ...

Page 47: ...you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select Center to print the images in the center of the page Related Information Printing Basics on page 43 More Options Tab on page 58 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to pr...

Page 48: ... select the cutting guide options Related Information Printing Basics on page 43 Main Tab on page 58 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides The actual guides are printed in monochrome but for this explanation they are shown as blue and red lines User ...

Page 49: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 49 ...

Page 50: ...along the vertical red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 50 ...

Page 51: ...e horizontal blue line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 51 ...

Page 52: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 52 ...

Page 53: ...oter You can print information such as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print User s Guide Printing 53 ...

Page 54: ...nting Not selected Tone Correction Automatic Note You can also add your own watermark or anti copy pattern Print Settings On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern or Watermark Click Settings to change details such as the size density or position of the pattern or the mark Related Information Printing Basics on page 43 More Options Tab on p...

Page 55: ...ion of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s Maintenance tab to open the Job Arranger Lite window Next select Open from the File menu to select the file Related Information Printing Basics on page 43 Main Tab on page 58 Adjusting the Print Tone You can adjust the tone used in the print job These adjustments are not applied to the original da...

Page 56: ...ormation Printing Basics on page 43 More Options Tab on page 58 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible or to sharpen images Print Settings On the printer driver s More Options tab click Image Options in the Tone Correction setting Select Enhance Light Text and Lines Related Information Printing Basics on page 43 More Options Tab o...

Page 57: ...tion Printing Basics on page 43 Maintenance Tab on page 59 Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling On your computer right click on your printer in Devices and Printers Printer or in Printers ...

Page 58: ...ge and the binding margins When printing multi page documents you can select to print starting from either the front or the back side of the page Print Density Select the document type to adjust the print density If the appropriate print density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows yo...

Page 59: ...o perform manual tone correction Click Advanced for further settings Image Options Enables print quality options such as Emphasize Text You can also thicken thin lines to make them visible on the printouts Watermark Features Allows you to make settings for anti copy pattern or watermarks Additional Settings Rotate 180 Rotates pages 180 degrees before printing This feature is helpful when printing ...

Page 60: ...t click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Printer and Option Information Displays the number of sheets of paper fed into the printer Language Changes the language used on the printer driver window To apply the settings close the printer driver and then open it again Software Update Starts EPSON S...

Page 61: ...ers or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 32 Loading Paper in the Paper Cassette on page 35 List of Paper Type on page 40 Menu Options for Print Settin...

Page 62: ... Printing Settings from the pop up menu Select the method of 2 sided printing and then make the Document Type settings Note Printing speed may be reduced depending on the document type When printing photos with dense data select Text Graphics or Text Photos in the Document Type setting If the printouts are smeared or ink bleeds through to the other side of the paper adjust the Print Density and In...

Page 63: ... page order and Border Related Information Printing Basics on page 60 Menu Options for Layout on page 65 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting User s Guid...

Page 64: ...ting at a specific percentage do one of the following Select Print from the File menu of the application Select Printer enter a percentage in Scale and then click Print Select Page Setup from the File menu of the application Select your printer in Format For enter a percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting Related Informa...

Page 65: ...rees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync Select the method for color adjustment These options adjusts colors between the printer and the computer display to minimize the difference in color EPSON...

Page 66: ...Two sided Printing Prints on both sides of the paper Making Operation Settings for the Mac OS Printer Driver Accessing the Operation Settings Window of the Mac OS Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings for Mac OS Printer Driver Skip Blank Page Avoids pri...

Page 67: ...he Epson Connect service If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Related Information Printing Using a Network Service on page 94 Installing Epson iPrint You can install Epson iPrint on you...

Page 68: ...gs such as paper size and paper type G Displays the paper size When this is displayed as a button tap it to display the paper settings currently set on the printer H Displays photos and documents you selected I Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing...

Page 69: ...e select Connected devices Printing and then enable Epson Print Enabler 6 From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer tap All Printers and select your printer Related Information Loading Paper in the Paper Cassette on page 35 Connecting to a Smart Device on page 19 Canceling Printing Printer Button Press the y...

Page 70: ...n select Enable EPSON Status Monitor 3 Related Information Accessing the Printer Driver on page 43 Checking the Status of the Maintenance Box Mac OS X 1 Start the printer driver utility Mac OS X v10 6 x to v10 9 x Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility Mac OS X v10 5 8 Select ...

Page 71: ...ain recycled materials this does not affect printer function or performance Specifications and appearance of the ink bottle are subject to change without prior notice for improvement For Europe Product BK Black ET M1170 Series 111 M1170 Series 110 1 110S 2 1 High capacity 2 Standard capacity Note For users in Europe visit the following website for information on Epson s ink bottle yields http www ...

Page 72: ...platter when the ink tank is being filled or refilled with ink If ink gets on your clothes or belongings it may not come off Use ink bottles with the correct part code for this printer Do not shake too vigorously or squeeze the ink bottles For optimum print results do not maintain low ink levels for extended periods of time To obtain optimum printing results refill the ink tank to the upper line a...

Page 73: ...ver 2 Open the cap of the ink tank 3 While holding the ink bottle upright turn the cap slowly to remove it cImportant Be careful not to spill any ink Do not touch the top of the ink bottle after removing the cap otherwise you may be smeared with ink User s Guide Refilling Ink and Replacing Maintenance Boxes 73 ...

Page 74: ...oving its cap otherwise ink may spill Note If the ink does not start flowing into the tank remove the ink bottle and try reinserting it 5 When the ink reaches the upper line pull out the bottle Ink pours into the tank just by holding the bottle normally without squeezing The ink flow stops automatically when the ink is filled to the upper line User s Guide Refilling Ink and Replacing Maintenance B...

Page 75: ...ghten the cap of the ink bottle Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 7 Close the ink tank cap securely 8 Close the ink tank cover firmly 9 If the H light flashes press the y button User s Guide Refilling Ink and Replacing Maintenance Boxes 75 ...

Page 76: ...e installed correctly Remove the maintenance box and re install it Do not tilt the used maintenance box until after it is sealed in the plastic bag otherwise ink may leak Do not touch the openings in the maintenance box as you may get smeared with ink Do not reuse a maintenance box which has been removed and left detached for a long period Ink inside the box will have solidified and no more ink ca...

Page 77: ... avoid ink leakage 1 Remove the new maintenance box from its package cImportant Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Note A transparent bag for the used maintenance box is provided with the new maintenance box 2 Loosen the screw with a flat head screwdriver and then remove the cover 3 Remove the used maintenance box cImpo...

Page 78: ...bag shut 5 Insert the new maintenance box all the way into the printer Make sure you insert the box in the correct direction 6 Reattach the cover Related Information Maintenance Box Code on page 76 Maintenance Box Handling Precautions on page 76 User s Guide Refilling Ink and Replacing Maintenance Boxes 78 ...

Page 79: ...ut causing nozzles ink outlets to clog In these cases turn the printer on and off again as soon as possible to cap the print head Check if Nozzles are Clogged Nozzle Check If the nozzles are clogged the printouts become faint or visible banding appears When print quality has declined first use the nozzle check feature to check if the nozzles are clogged Check if Nozzles are Clogged Nozzle Check Pr...

Page 80: ...ng For details see the related information below Related Information Loading Paper in the Paper Cassette on page 35 Cleaning the Print Head Head Cleaning on page 82 Power Cleaning the Print Head Power Cleaning on page 83 Check if Nozzles are Clogged Nozzle Check Windows 1 Load A4 size plain paper in the paper cassette 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4...

Page 81: ...ac OS 1 Load A4 size plain paper in the paper cassette 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructions to print the nozzle check pattern 6 Examine the printed pattern and then perform one of the following options depending on...

Page 82: ...for at least six hours without printing and then run the nozzle check again We recommend to turn off the printer If print quality has still not improved run Power Cleaning If it has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on Related Information Check if Nozzles are Clogged Nozzle Check on page 79 Cleaning the P...

Page 83: ...Check and then check if the print head nozzles have been un clogged For details on how to run the nozzle check see the related information below Repeat the steps up to three times until all lines are printed correctly Related Information Check if Nozzles are Clogged Nozzle Check on page 79 Power Cleaning the Print Head Power Cleaning The power cleaning feature may improve print quality in the foll...

Page 84: ...ure Even in this case the levels and the free space for printing may remain Related Information Check if Nozzles are Clogged Nozzle Check on page 79 Running Power Cleaning Windows 1 Access the printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Follow the on screen instructions Related Information Accessing the Printer Driver on page 43 Check if Nozzles are Clogged Nozzle Check o...

Page 85: ...anners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Print Head Alignment 5 Follow the on screen instructions Cleaning the Paper Path When the printouts are smeared or scuffed or paper does not feed correctly clean the roller inside cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be...

Page 86: ...uide Cleaning 4 Follow the on screen instructions Cleaning the Paper Path for Paper Feeding Problems When paper is not fed from paper cassette correctly clean the roller inside 1 Turn off the printer by pressing the P button 2 Unplug the power cord and then disconnect the power cord 3 Make sure that the ink tank cap is securely closed cImportant If the ink tank cap is not securely closed ink may l...

Page 87: ...gers when standing the printer Otherwise you may be injured cImportant Do not leave the printer standing for a long time 7 Dampen a soft cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth 8 Return the printer to its normal position and then insert the paper cassette 9 Connect the power cord User s Guide Maintaining the Printer 87 ...

Page 88: ...ns when the power light flashes Related Information Loading Paper in the Paper Cassette on page 35 Checking the Total Number of Pages Fed Through the Printer Windows 1 Access the printer driver window 2 Click Printer and Option Information on the Maintenance tab Related Information Accessing the Printer Driver on page 43 Checking the Total Number of Pages Fed Through the Printer Mac OS 1 Select Sy...

Page 89: ...OS Browser Windows XP SP3 or later Microsoft Edge Internet Explorer 8 or later Firefox Chrome Mac OS X v10 6 8 or later Safari Firefox Chrome iOS Safari Android 2 3 or later Default browser Chrome OS Default browser Use the latest version Running Web Config on a Web Browser 1 Check the printer s IP address Press the button to print the network connection report and then check the printer s IP addr...

Page 90: ...ound 2 Right click on your printer and select Properties 3 Select the Web Service tab and click the URL Running Web Config on Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Show Printer Webpage Application for Printing Web Pages E Web Print E Web Print is an application that allows you to easily print ...

Page 91: ...tware EPSON Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Soft...

Page 92: ...epson com If you use Windows Server operating systems you cannot use EPSON Software Updater Download the latest applications from the Epson website Related Information Software Update Tools EPSON Software Updater on page 91 Uninstalling Applications on page 93 Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and ...

Page 93: ...6 Click on the start button and then select Windows System Control Panel Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel 4 Open Uninstall a program or Add or Remove Programs Wi...

Page 94: ...l running applications 5 Select Go Applications Epson Software Uninstaller 6 Select the application you want to uninstall and then click Uninstall cImportant The Uninstaller removes all drivers for Epson inkjet printers on the computer If you use multiple Epson inkjet printers and you only want to delete some drivers delete all of them first and then install the necessary printer driver again Note...

Page 95: ...oid and allows you to print from a smart phone or tablet You can print documents images and websites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Epson Connect portal website ...

Page 96: ...onnected to a wireless Wi Fi network The printer is connected to a network in Wi Fi Direct Simple AP mode Error Status When an error occurs the light turns on or flashes Details of the error are displayed on the computer screen On Flashing Light Status Solutions Wi Fi connection error has occurred Press the button to clear the error and try again User s Guide Solving Problems 96 ...

Page 97: ...setting Load the correct size paper There is a problem with the printer driver Press the button to cancel the print job Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size paper in the rear paper feed slot and then press the button to remove the paper inside Load ...

Page 98: ... firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has occurred Open the printer cover and remove any paper inside the printer Turn the power off and on again If the error continues to occur after turning the power off and on again contact Epson support Related Information Removing Jammed Paper on page 99 Contacting Epson Support on page 1...

Page 99: ... 91 Installing the Latest Applications on page 91 Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer When removing jammed paper avoid tilting the printer placing it vertical...

Page 100: ...wer the output switch lever 3 Remove the jammed paper cImportant Do not touch the parts inside the printer Doing so may cause a malfunction 4 Raise the output switch lever 5 Close the front cover User s Guide Solving Problems 100 ...

Page 101: ...de the Printer Caution Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the printer cover 2 Remove the jammed paper User s Guide Solving Problems 101 ...

Page 102: ...m and ink tubes inside the printer Doing so may cause a malfunction If you touch the translucent film make sure you clean it 3 Close the printer cover until it clicks Removing Jammed Paper from Rear Cover 1 Remove the rear cover User s Guide Solving Problems 102 ...

Page 103: ... conditions Use paper supported by this printer Follow the paper handling precautions Do not load more than the maximum number of sheets specified for the paper Clean the roller inside the printer Related Information Environmental Specifications on page 125 Paper Handling Precautions on page 34 Available Paper and Capacities on page 32 List of Paper Type on page 40 Paper Jams Load paper in the cor...

Page 104: ...tion name are pre printed in the header select Letterhead as the paper type setting Power and Control Panel Problems Power Does Not Turn On Make sure the power cord is securely plugged in Hold down the P button for a little longer Power Does Not Turn Off Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying o...

Page 105: ...irectly to the computer If the USB cable cannot be recognized change the port or change the USB cable If the printer cannot print using a USB connection try the following Disconnect the USB cable from the computer Right click on the printer icon displayed on the computer and then select Remove Device Next connect the USB cable to the computer and try a test print Re set the USB connection by follo...

Page 106: ... a Network Status Sheet on page 29 Checking the Software and Data Make sure that a genuine Epson printer driver is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver See the related information link below for details If you are printing a large data size image the computer may run out of memory Print th...

Page 107: ...m Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies and if the Options tab and Utility tab are displayed on the window a genuine Epson printer driver is installed on your computer Related Information Installing the Latest Applications on page 91 User s Guide Solving Problems 107 ...

Page 108: ... devices and printers Printers Printers and Faxes see the following to select the icon Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of printer driver may be created If copies such as EPSON XXXX Series copy 1 are created right click the copied driver icon and then click Remove Device Make sure the print...

Page 109: ...ork Status Sheet on page 29 Checking the SSID Connected to the Printer on page 112 Checking the SSID for the Computer on page 113 Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the printer even though the network connection report does not show any problems see the following When you are using multiple wireless ro...

Page 110: ...or smart device to a 5 GHz SSID you cannot connect to the printer because the printer only supports communication over 2 4 GHz Connect the computer or smart device to the same SSID as the printer Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are c...

Page 111: ...ee the following and try to re connect Check how many devices are connected Check how many devices are connected to the printer If the number of connected devices has not exceeded the maximum a connection error may have occurred Move the printer and computer or smart device closer to the wireless router to help with radio wave communication check that the SSID and password are correct and then try...

Page 112: ...ry devices If the maximum number of devices have already been connected to the printer disconnect the unnecessary devices and try to connect the new device Delete the SSID for Wi Fi Direct on the Wi Fi screen for the device that you do not need to connect to the printer Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report network status sheet or...

Page 113: ...k tray on the desktop Check the name of the connected SSID from the list displayed Mac OS Click the Wi Fi icon at the top of the computer screen A list of SSIDs is displayed and the connected SSID is indicated with a check mark User s Guide Solving Problems 113 ...

Page 114: ...ter and the printer with an Ethernet cable directly 4 On the printer print a network connection report 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address 7 Select Advanced Settings from the list at the top right of the window 8 Select Network Settings Wired LAN 9 Select OFF for IEEE 802 ...

Page 115: ... ink inside the ink tubes After you use the utility perform a nozzle check to see if print quality has improved Related Information Check if Nozzles are Clogged Nozzle Check on page 79 Refilling the Ink Tank on page 73 Power Cleaning the Print Head Power Cleaning on page 83 Banding or Unexpected Colors Appear The print head nozzles may be clogged Perform a nozzle check to check if the print head n...

Page 116: ...ue to blurry prints banding missing colors faded colors and misalignment in the prints Checking the printer Make sure the initial ink charging is complete Refill the ink tank if the ink level is below the lower line Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Align the print head Checking the paper Use paper supported by this printer Do not pri...

Page 117: ...int Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting Checking the ink bottle Use ink bottles with the correct part code for this printer Epson recommends using the ink bottle before the date printed on the package Try to use genuine Epson ink bottles This product is designed to adjust colors based on the use of genuine Epson ink...

Page 118: ...hen using the automatic 2 sided printing feature and printing high density data such as images and graphs set the print density to lower and the drying time to longer Printed Photos are Sticky You may be printing on the wrong side of the photo paper Make sure you are printing on the printable side When printing on the wrong side of the photo paper you need to clean the paper path Related Informati...

Page 119: ...dows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints When printing images or photos print using high resolution data Images on websites are often low resolution although they look good enough on the display and so print quality may decline The Printout Problem Could Not be Cleared I...

Page 120: ...ly During Continuous Printing Printing slows down to prevent the printer mechanism from overheating and being damaged However you can continue printing To return to normal printing speed leave the printer idle for at least 30 minutes Printing speed does not return to normal if the power is off Other Problems Operation Sounds Are Loud If operations sounds are too loud enable Quiet Mode Enabling thi...

Page 121: ...ately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cloth If ink gets on your hands wash them with water and soap User s Guide Solving Problems 121 ...

Page 122: ...eed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 46 0 mm 1 81 in D 44 0 mm 1 73 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A ...

Page 123: ...4 IPv6 UPnP Printing IPv4 Information appliance PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 Google Cloud Print IPv4 IPv6 Network Scanning Epson Scan 2 IPv4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 ADF 2 sided scanning Fax Send a fax IPv4 Receive a fax IPv4 Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Maximum ...

Page 124: ...X IEEE802 3az Energy Efficient Ethernet 2 Communication Mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Security Protocol SSL TLS HTTPS Server Client Supported Third Party Services...

Page 125: ...p mode Approx 0 7 W Power off Approx 0 2 W Note Check the label on the printer for its voltage For European users see the following Website for details on power consumption http www epson eu energy consumption Environmental Specifications Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Tempe...

Page 126: ...CC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR 22 Class B This equipment contains the following wireless module Manufacturer Seiko Epson Corporation Type J26H006 This product conforms to Part 15 of the FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Opera...

Page 127: ...rds and Approvals for Australian Model EMC AS NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS NZS4268 B632B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Restrictions on Copying ...

Page 128: ...ng the printer place the printer in the plastic bag and fold it closed Avoid tilting the printer placing it vertically or turning it upside down otherwise ink may leak When storing or transporting an ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle ...

Page 129: ...using the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Open the printer cover Secure the print head to the case with tape 6 Make sure to close the ink tank cap securely 7 Close the ink tank cover securely 8 Place the printer in the plastic bag and fold it closed User s Guide Appendix 129 ...

Page 130: ...sses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems ...

Page 131: ... contact Epson support services for assistance Contacting Epson Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson suppor...

Page 132: ...provide the following sources for obtaining information Internet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make s...

Page 133: ...Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any informati...

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