Epson ET-2830 Series User Manual Download Page 82

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Messages and Solutions on the Network Connection Report

Check the messages and error codes on the network connection report, and then follow the solutions.

a. Error code

b. Messages on the Network Environment

Related Information

“E-1” on page 83

“E-2, E-3, E-7” on page 83

“Message on the Network Environment” on page 87

In These Situations

Re-Setting the Network Connection

Messages and Solutions on the Network Connection

…

Summary of Contents for ET-2830 Series

Page 1: ...User s Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6951 01 EN ...

Page 2: ...to the Control Panel Buttons and Functions 21 Checking Lights and Printer Status 22 Loading Paper Paper Handling Precautions 26 List of Paper Type 26 Checking and Changing the Paper Size and Type Presets Using Web Config 27 Loading Papers 28 Loading Paper in the Rear Paper Feeder 28 Loading Various Paper 30 Loading Envelopes 30 Loading Long Papers 30 Placing Originals Placing Originals on the Scan...

Page 3: ...ing or Changing the Printer s Connection 90 To Set Up a Printer on Multiple Computers 90 Changing the Connection from Wi Fi to USB 90 Setting a Static IP Address for the Printer 91 Transporting and Storing the Printer 93 Solving Problems Cannot Print or Scan 98 Problem Solving 98 The Application or Printer Driver do not Work Properly 99 The Printer Cannot Connect to the Network 102 Paper Does Not ...

Page 4: ...s 154 Supported Third Party Services 156 Dimensions 156 Electrical Specifications 156 Environmental Specifications 157 System Requirements 157 Regulatory Information 158 Standards and Approvals 158 Restrictions on Copying 158 Where to Get Help Technical Support Web Site 161 Contacting Epson Support 161 Before Contacting Epson 161 Help for Users in Europe 161 Help for Users in Taiwan 161 Help for U...

Page 5: ...Guide to This Manual Introduction to the Manuals 6 Guide to Web Movie Manuals 6 Searching for Information 7 Printing Only the Pages You Need 7 About This Manual 8 Trademarks 9 Copyright 10 ...

Page 6: ...ing the printer and solving problems Information on the Latest Manuals Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual Visit the following website enter the product name and then go to Support https epson sn Guide to Web Movie Manuals You can watch Web Movie Manuals to learn how to use ...

Page 7: ...f the displayed hits to jump to that page Jumping directly from bookmarks Click a title to jump to that page Click or to view the lower level titles in that section To return to the previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing Only the Pages You Need You can extract and print only the pa...

Page 8: ...ote Provides complementary and reference information Related Information Links to related sections Provides Web Movie Manuals of the operating instructions See the related information link Notes on Screenshots and Illustrations Screenshots of the printer driver are from Windows 10 or macOS High Sierra 10 13 The content displayed on the screens varies depending on the model and situation Illustrati...

Page 9: ... Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 operating system Mac OS In this manual Mac OS is used to refer to Mac OS X 10 9 5 or later as well as macOS 11 or later Trademarks EPSO...

Page 10: ...n The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or...

Page 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 12 Protecting Your Personal Information 15 ...

Page 12: ...uctions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers R...

Page 13: ...nly one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is tilted at an angle Allow space above the printer so that you can fully raise the document cover Leave enough space in front of...

Page 14: ...warnings and directions on these devices Advisories and Warnings for Transporting or Storing the Printer When storing or transporting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Before transporting the printer make sure that the print head is in the home far right position Notes on the Administrator Password This printer allows you to set an ...

Page 15: ...rompted to enter the administrator password when performing the following operations enter the administrator password set on the printer When updating the firmware of the printer from a computer or smart device When logging on to the advanced settings of Web Config When setting using an application that can change the printer s settings Initializing the Administrator Password You can return the ad...

Page 16: ...Part Names and Functions Front 17 Inside 17 Rear 18 ...

Page 17: ...eder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray cover Opens automatically when printing starts F Output tray Holds the ejected paper Pull out manually and push it back in to store G Stopper Position the stopper to prevent printouts from falling from the output tray Inside Part Names and Functions Inside 17 ...

Page 18: ...per This unit should usually be kept closed B Ink tank cap Open to refill the ink tank C Ink tank cover D Ink reservoir tank Ink tank Supplies ink to the print head E Ink tank unit Contains the ink tanks F Front cover Open when removing jammed paper inside the printer G Scanner unit support Supports the scanner unit when opening it H Print head Ink is ejected from the print head nozzles underneath...

Page 19: ...ead screwdriver to remove the maintenance box The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing B USB port Connects a USB cable to connect with a computer C AC inlet Connects the power cord Part Names and Functions Rear 19 ...

Page 20: ...Guide to the Control Panel Buttons and Functions 21 Checking Lights and Printer Status 22 ...

Page 21: ...ith E Starts monochrome copying on A4 size plain paper To increase the number of copies by up to 30 copies press this button within one second intervals F Starts color copying on A4 size plain paper To increase the number of copies by up to 30 copies press this button within one second intervals G Stops the current operation Hold this button down for five seconds until the P button flashes to run ...

Page 22: ...The printer is connected to a wireless Wi Fi network The printer is connected to a network in Wi Fi Direct Simple AP mode The printer is set to print on the paper indicated by the light This setting is only used when printing with AirPrint or Mopria so you can ignore the light when you print using other methods For more details see the explanation of the button Error Status When an error occurs th...

Page 23: ...d performing a nozzle check To turn off the printer make sure you press the P button Flashing alternately A borderless printing ink pad is nearing or at the end of its service life The borderless printing ink pad needs to be replaced Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad It is not a user serviceable part When a message saying that you can ...

Page 24: ...e any paper inside the printer Turn the power off and on again If the error continues to occur after turning the power off and on again contact Epson support In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad To prevent ink leakage from the pad the product is designed to stop borderless printing when the pad has reached its limit Whether and...

Page 25: ...Loading Paper Paper Handling Precautions 26 Loading Papers 28 Loading Various Paper 30 ...

Page 26: ...sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before lo...

Page 27: ...f Adhesive Sheets Epson Photo Quality Ink Jet For smart devices these media types can be selected when printing using Epson Smart Panel Checking and Changing the Paper Size and Type Presets Using Web Config When you print using AirPrint or Mopria use Web Config to check or change the paper size and type associated with and 1 Run Web Config 2 Select Advanced Settings Printer Settings Media Presets ...

Page 28: ...ble side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line just under the d symbol inside the edge guide Load paper short edge first However when you have set the long edge as the width of the user defined size load paper long edge first Loading Paper Loading Papers Loading Paper in the Rear Paper Feeder 28 ...

Page 29: ... you print using AirPrint or Mopria press the button to select the light for the paper loaded in the printer 6 Open the output tray cover and then slide out the output tray Note Return the remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Printing Documents Using AirPrint on page 50 Printing Using Mopria Print Serv...

Page 30: ...ting Using Mopria Print Service on page 51 Available Paper and Capacities on page 145 Unavailable Paper Types on page 147 Loading Long Papers When loading paper longer than legal size store the paper support and then flatten the leading edge of the paper Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Long paper cannot be held in the output tray P...

Page 31: ...Placing Originals Placing Originals on the Scanner Glass 32 ...

Page 32: ...d to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark 4 Close the cover gently cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Placing Original...

Page 33: ...anning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass Related Information Scanner Specifications on page 153 Placing Originals Placing Originals on the Scanner Glass 33 ...

Page 34: ...Printing Printing Documents 35 Printing on Envelopes 52 Printing Photos 52 Printing Web Pages 53 Printing Using a Cloud Service 53 ...

Page 35: ...atures may not be supported Printing Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper in the Rear Paper Feeder on page 28 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer 35 ...

Page 36: ...ys Help 7 Click OK to close the printer driver window 8 Click Print Related Information List of Paper Type on page 26 Available Paper and Capacities on page 145 Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list Printing Printing Documents Printing from a Computer...

Page 37: ...ings select the registered setting name from Printing Presets and click OK Printing on 2 Sides The printer driver will automatically print odd pages and even pages separately When the odd pages have been printed turn over the paper according to the instructions and print the even pages Note This feature is not available for borderless printing Access the printer driver and then make the following ...

Page 38: ...then make the following settings On the Main tab select the 2 side printing method from 2 Sided Printing and then select Settings Booklet Related Information Paper for 2 Sided Printing on page 147 Cannot Perform Manual 2 sided Printing Windows on page 141 Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper Printing Printing Documents Printing from a C...

Page 39: ...Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the More Options tab Output Paper select the size of the loaded paper Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage Note This feature is not available with borderless printing Printing ...

Page 40: ...nter a percentage Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple sheets of paper You can create a larger poster by taping them together Note This feature is not available with 2 sided printing Access the printer driver and then make the following settings Main tab Multi Page 2x2 Poster etc Printing Printing Documents P...

Page 41: ...when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer 41 ...

Page 42: ...oss marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer 42 ...

Page 43: ...epeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer 43 ...

Page 44: ...Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer 44 ...

Page 45: ...ed sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer 45 ...

Page 46: ...Header and Footer You can print information such as a user name and printing date in headers or footers Access the printer driver and then make the following settings More Options tab Watermark Features Header Footer Printing Printing Documents Printing from a Computer 46 ...

Page 47: ...s Anti Copy Pattern Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing 1 On the printer driver s Main tab select Job Arranger Lite and then click OK 2 Click Print When you start printing the J...

Page 48: ...ure You can enhance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Quality Standard or a higher quality Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Access the printer driver and then make the following settings More Options tab Color Correction Image Opti...

Page 49: ...le this feature if the bar code you printed cannot be scanned Deblurring may not always be possible depending on the circumstances You can use this feature for the following paper types and print quality Plain paper Standard Standard Vivid Envelope Standard Access the printer driver and then make the following settings Maintenance tab Extended Settings Barcode mode Printing Documents from Smart De...

Page 50: ...ne iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Set up your printer for wireless printing See the link below https epson sn 2 Connect your Apple device to the same wireless network that your printer is u...

Page 51: ...ever is on the screen Note If you do not see your printer tap All Printers and select your printer Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets Install Mopria Print Service from Google Play For more details access the Mopria Web site at https mopria org Use Web Config to select paper size and type presets for the pr...

Page 52: ...velopes in the printer Loading Envelopes on page 30 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 Select the size as the Paper Size setting 5 Select Print Settings from the pop up menu 6 Select Envelope as the Media Type setting 7 Set the other items as necessary 8 Click Print Printing Photos Printing Photos from a Computer Epso...

Page 53: ...https support epson net smpdl Open the web page you want to print in your web browser app Tap Share from the menu of the web browser application select Smart Panel and then start printing Printing Using a Cloud Service By using Epson Connect service available on the Internet you can print from your smartphone tablet PC or laptop anytime and practically anywhere To use this service you need to regi...

Page 54: ... remote locations such as your home or office printer Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Epson Connect web portal for details on how to setup or print https www epsonconnect com http www epsonconnect eu Europe only Printing Prin...

Page 55: ...Copying Copying Basics 56 Making Multiple Copies 56 ...

Page 56: ...t from the original Making Multiple Copies You can make multiple copies at a time You can specify up to 30 copies Margins with a width of 3 mm appear around the edges of the paper 1 Load the same number of sheets of A4 size paper as the number of copies you want to copy Loading Paper in the Rear Paper Feeder on page 28 2 Place the originals Placing Originals on the Scanner Glass on page 32 3 Press...

Page 57: ...Scanning Basic Information on Scanning 58 Scanning Originals to a Computer 60 Scanning Originals to a Smart Device 62 Advanced Scanning 62 ...

Page 58: ...digital data you can dispose of the originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your sma...

Page 59: ...Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device Recommended File Formats to Suit Your Purpose Generally speaking the JPEG format is suitable for photos while the PDF format is suitable for documents See the following descriptions to choose the best format for w...

Page 60: ... in the image become fine However it can also have the following disadvantages The file size becomes large When you double the resolution the file size becomes about four times larger Scanning saving and reading the image takes a long time The image becomes too large to fit the display or print on the paper See the table and set the appropriate resolution for the purpose of your scanned image Purp...

Page 61: ... and the EPSON folder Epson Scan 2 Mac OS Select Go Applications Epson Software 1 Place the originals Placing Originals on the Scanner Glass on page 32 2 Press the button and the button simultaneously to start scanning When using Windows 7 or later or OS X El Capitan 10 11 or later Epson ScanSmart automatically starts on your computer and scanning starts Note See the Epson ScanSmart help for detai...

Page 62: ... the originals Placing Originals on page 31 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart you can scan multiple photos at the same time and save each image individually 1 Place the photos on the scanner glass Place ...

Page 63: ...ws 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on screen instructions to scan Scanned photos are saved as individual images Scanning Adv...

Page 64: ...Maintaining the Printer Checking the Ink Levels 65 Improving Print Copy and Scan Quality 65 Cleaning the Printer 70 Cleaning Spilled ink 71 ...

Page 65: ...d cImportant Do not open the front cover or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours...

Page 66: ...ogged Hold the y button down for five seconds until the power light starts flashing Print head cleaning starts Note It may take some time to start print head cleaning C or close to C If most lines are missing or not printed this indicates most nozzles are clogged Run Power Cleaning For details see Related information below 5 When the power light stops flashing print a nozzle check pattern again Re...

Page 67: ...dows You performed the nozzle check and head cleaning 3 times and then waited for at least 12 hours without printing but print quality still did not improve Before running this feature read the following instructions cImportant Make sure that there is enough ink in the ink tanks Visually check all ink tanks are at least a third full Low ink levels during Power Cleaning could damage the product cIm...

Page 68: ...the nozzle check pattern again Run Cleaning or Power Cleaning again depending on the printed pattern If quality still does not improve contact Epson support Preventing nozzle clogging Always use the power button when turning the printer on and off Check that the power light is off before you disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a foun...

Page 69: ...ath for Ink Smears When the printouts are smeared or scuffed clean the roller inside cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint 1 Make sure there is no dust or stains on the scanner glass and the document cover 2 Load A4 size plain paper in the printer 3 Start copying without placing the original Note Repeat this procedure ...

Page 70: ...aining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Printer If the components and the case are dirty or dusty turn off the printer and clean them using a soft clean cloth that has been dampened with water If you cannot remove the dirt try adding a small amount of mild d...

Page 71: ...e a malfunction Cleaning Spilled ink If ink has been spilled clean it up in the following ways If ink adheres to the area around the tank wipe it off using a napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a...

Page 72: ...Pages Fed Through the Printer 74 Disabling your Wi Fi Connection 74 Installing the Applications Separately 75 Re Setting the Network Connection 78 Connecting a Smart Device and Printer Directly Wi Fi Direct 87 Adding or Changing the Printer s Connection 90 Transporting and Storing the Printer 93 ...

Page 73: ...formation on the Maintenance tab 3 Do one of the following Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Send To make the printer turn off automatically select the time period as the Power Off...

Page 74: ...ether with the nozzle check pattern 1 Load A4 size plain paper in the printer 2 Press the P button to turn off the printer 3 Turn the printer on while holding the y button down and then release the buttons when the power light flashes Note You can also check the total number of pages fed from the printer driver Windows Click Printer and Option Information on the Maintenance tab Mac OS Apple menu S...

Page 75: ...ion you need to uninstall it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Internet 2 Start Epson Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install butt...

Page 76: ...l View devices and printers Printers Printers and Faxes and then do the following to open the print server properties window Windows 11 Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows ...

Page 77: ...on Installing the Applications Separately on page 75 Checking if a genuine Epson printer driver is installed Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods In These Situations Installing the Applications Separately Checking if a genuine Epson printer driver is install 77 ...

Page 78: ...outer Changing the connection method to the computer Making Settings for Connecting to the Computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up https epson sn You can also watch the procedure in the Web Movie Manuals Access the following website https supp...

Page 79: ...not using a computer or smart device to set up the printer connection you can do so on the control panel You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using Making Wi Fi Settings by Push Button Setup You can automatically set up a Wi Fi network by pressing a button on the wireless...

Page 80: ...work print a network connection report and check the solution Making Wi Fi Settings by PIN Code Setup WPS You can connect to an wireless router by using a PIN code that is printed on the network status sheet You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Load papers 2 Hold down the button...

Page 81: ...e wireless router place it close to the printer and try again If it still does not work print a network connection report and check the solution Checking the Printer s Network Connection Status Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Load papers 2 Press the button The network connection report is printed ...

Page 82: ... Messages on the Network Environment Related Information E 1 on page 83 E 2 E 3 E 7 on page 83 E 5 on page 84 E 6 on page 84 E 8 on page 84 E 9 on page 85 E 10 on page 85 E 11 on page 85 E 12 on page 86 E 13 on page 86 Message on the Network Environment on page 87 In These Situations Re Setting the Network Connection Messages and Solutions on the Network Connection 82 ...

Page 83: ...ur SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and password cont...

Page 84: ...authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related Information Making S...

Page 85: ... subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If s...

Page 86: ...n Setting a Static IP Address for the Printer on page 91 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually the printer s network may differ from the network...

Page 87: ...r of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the printer without a wireless router and print from the smart device About Wi Fi Direct Use this connection method when you are not us...

Page 88: ...ault network settings 2 Load papers 3 Hold down the button on the printer for at least seven seconds The network status sheet is printed You can check the SSID and Password for Wi Fi Direct Simple AP on this sheet 4 On the computer s network connection screen or the smart device s Wi Fi screen select the same SSID shown on the network status sheet to connect 5 Enter the password printed on the net...

Page 89: ... disables Wi Fi Direct When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected SSID Change the Wi Fi Direct simple AP network name SSID used for connecting to the printer to your arbitrary name When changing the network name SSID all connected devices are disconnected Use the new network name SSID if you want to re connect the device Password Ch...

Page 90: ...printer from computer B in the configuration shown above the printer is set up on computer B s network allowing computer B to print but not computer A To prevent this from happening when you want to set up a networked printer from a second computer start the installer on the computer connected to the same network as the printer If the printer is found on the same network the printer will not be re...

Page 91: ...r Network is displayed in XXXX depending on the operating system version Example of Windows 11 Example of Windows 10 Setting a Static IP Address for the Printer You can set up a static IP address for a printer using Web Config 1 Access Web Config In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 91 ...

Page 92: ...at the top right of the window 2 Login as an administrator Note The administrator password is set in advance for the Advanced Settings in Web Config See the link below for details on the administrator password 3 Select Network Settings In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 92 ...

Page 93: ...ting and Storing the Printer When you need to store the printer or transport it when moving or for repairs follow the steps below to pack the printer 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the home position causing th...

Page 94: ...Make sure to install the cap onto the ink tank securely 7 Close the ink tank cover securely 8 Prepare to pack the printer as shown below 9 Place the printer in the plastic bag and fold it closed In These Situations Transporting and Storing the Printer 94 ...

Page 95: ...10 Pack the printer in its box using the protective materials In These Situations Transporting and Storing the Printer 95 ...

Page 96: ...y leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer If print quality has declined the next time you print clean and align the print head Related Informati...

Page 97: ...s Poor 107 Cannot Select Paper Type or Paper Source in Printer Driver 124 Checking Lights and Printer Status 124 Paper Gets Jammed 126 It is Time to Refill the Ink 130 It is Time to Replace the Maintenance Box 134 Cannot Operate the Printer as Expected 138 Cannot Solve Problem 142 ...

Page 98: ...on page 126 Is the printer itself working properly If lights on the control panel turn on or flash check the error Print a status sheet and use it to check if the printer itself can print properly Related Information Checking Lights and Printer Status on page 22 Are you having connection problems Make sure that the cables are properly connected for all connections Make sure that the network device...

Page 99: ...enuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software st...

Page 100: ...nter Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of the printer dri...

Page 101: ...em with the status of the printer Solutions Make sure the printer status is not Pause Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume Cannot Print Even Though a Connection has been Established iOS The following causes can be considered AirPrint is disabled Solutions Enable the AirPrint s...

Page 102: ...rinter directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The Printer Cannot Connect to the Network Main causes and solutions for network connection problems If the Wi Fi connection fails check the following to see if there is a problem with the operation or settings for the connect...

Page 103: ...Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 76 When you have identified the problem follow the solution displayed on the screen When you cannot solve the problem check the following according to your situation The printer is not recognized over a network connection Checking the Printer s Ne...

Page 104: ...ing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router Re Setting the Network Connection on page 78 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and dev...

Page 105: ...ction on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Print the network connection report and then check the IP address and the subnet mask assigned to the printer To print t...

Page 106: ...tions Place the printer on a flat surface and operate in the recommended environmental conditions Environmental Specifications on page 157 Unsupported paper is being used Solutions Use paper supported by this printer Available Paper and Capacities on page 145 Unavailable Paper Types on page 147 Paper handling is inappropriate Solutions Follow paper handling precautions Paper Handling Precautions o...

Page 107: ...t feed load one sheet of paper at a time Multiple sheets of paper feed at the same time during manual 2 sided printing Solutions Remove any paper that is loaded in the paper source before you reload the paper Paper Out Error Occurs Paper is not loaded in the center of the rear paper feeder Solutions When a paper out error occurs although paper is loaded in the rear paper feeder reload paper in the...

Page 108: ...form a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Print Head on page 65 If you cannot solve the problem using head cleaning you can print ...

Page 109: ...s Align the print head Windows Click Print Head Alignment on the printer driver s Maintenance tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility and then click Print Head Alignment Blurry Prints Vertical Banding or Misalignment The following causes can be considered Check...

Page 110: ...or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the Bidirectional Printing setting Printout Comes Out as a Blank Sheet The print head nozzles may be clogged Solutions Perform the nozzle check and then try Power Cleaning if the print head nozzles are clogged Checking and Cleaning the Print Head on page 65 Running Power Cleaning on page 67 T...

Page 111: ...Solutions Place the paper on a flat surface to check if it is curled If it is flatten it The print head is rubbing the surface of the paper Solutions When printing on thick paper the print head is close to the printing surface and the paper may be scuffed In this case enable the reduce scuff setting If you enable this setting print quality may decline or printing may slow down Windows Click Extend...

Page 112: ...logged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Print Head on page 65 Color correction has been applied Solutions When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options...

Page 113: ...play device is reflecting external light Solutions Avoid direct sunlight and confirm the image where an appropriate illuminance is assured The display device has a high resolution Solutions Colors may differ from what you see on smart devices such as smart phones or tablets with high resolution displays The display device and the printer have a different process of producing colors Solutions Color...

Page 114: ...nlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expansion setting from the print dialog s Print Settings menu Aspect ratio of the image data and the paper size is different Solutions If the aspect ratio of the image data and th...

Page 115: ... Printable Area on page 153 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a job waiting to be printed Solutions Cancel any paused print jobs The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutio...

Page 116: ...inter driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution data Images on web sites are often low resolution although they look good ...

Page 117: ...es and then use the Power Cleaning utility to replace the ink inside the ink tubes After you use the utility perform a nozzle check to see if print quality has improved Checking and Cleaning the Print Head on page 65 Running Power Cleaning on page 67 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper l...

Page 118: ...gnment on the printer driver s Maintenance tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility and then click Print Head Alignment Printout Comes Out as a Blank Sheet The print head nozzles may be clogged Solutions Perform the nozzle check and then try Power Cleaning if th...

Page 119: ... is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Rear Paper Feeder on page 28 The paper path is smeared Solutions When vertical banding horizontal to the printing direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 69 The paper is curled Solutions Place the paper on a f...

Page 120: ...d clean the scanner glass If there is dust or stains on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images The size of the paper is set incorrectly Solutions Select the appropriate paper size setting Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image The following causes can be considered The paper path is di...

Page 121: ...Place the original at a slightly different angle An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Solutions Place the original on the scanner glass and then place a piece of black paper over it Placing Originals on the Scanner Glass on page 32 Scanned Image...

Page 122: ...pears in the Background of Scanned Images When scanning thin originals images on the back may be scanned at the same time Solutions When scanning from the scanner glass place black paper or a desk pad over the original Cannot Scan the Correct Area The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image...

Page 123: ...lutions Use Epson Scan 2 Utility to initialize the settings for the scanner software Note Epson Scan 2 Utility is an application supplied with the scanner software 1 Start the Epson Scan 2 Utility Windows 11 Click the start button and then select All apps EPSON Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the applicat...

Page 124: ...r is set to print on the paper indicated by the light This setting is only used when printing with AirPrint or Mopria so you can ignore the light when you print using other methods For more details see the explanation of the button Error Status When an error occurs the light turns on or flashes Details of the error are displayed on the computer screen On Flashing Light Status Solutions Wi Fi conne...

Page 125: ...s printing ink pad is nearing or at the end of its service life The borderless printing ink pad needs to be replaced Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad It is not a user serviceable part When a message saying that you can continue printing is displayed on the computer press the or button to continue printing The lights stop flashing for ...

Page 126: ...umber of pages you print using the borderless print option The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Paper Gets Jammed C...

Page 127: ...en the front cover 3 Open the scanner unit until it clicks cImportant Do not touch the parts shown in the illustration inside the printer Doing so may cause a malfunction Solving Problems Paper Gets Jammed Removing Jammed Paper 127 ...

Page 128: ...4 Remove the jammed paper cImportant Do not touch the parts shown in the illustration inside the printer Doing so may cause a malfunction Solving Problems Paper Gets Jammed Removing Jammed Paper 128 ...

Page 129: ...on again paper may remain inside the printer Load A4 size paper in the rear paper feed and then press the or button to remove the paper inside Load paper in the portrait direction If the error cannot be cleared contact Epson support Preventing Paper Jams Check the following if paper jams occur frequently Place the printer on a flat surface and operate in the recommended environmental conditions En...

Page 130: ... a bag After bringing an ink bottle inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not open the ink bottle package until you are ready to fill the ink tank The ink bottle is vacuum packed to maintain its reliability If you leave an ink bottle unpacked for a long time before using it normal printing may not be possible Once you op...

Page 131: ...lly charged with ink This one off process consumes a quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles Quoted yields may vary depending on the images that you are printing the paper type that you are using the frequency of your prints and environmental conditions such as temperature Refilling the Ink Tanks 1 Open the ink tank cover 2 Open the ink ...

Page 132: ...ink tank 5 Align the top of the ink bottle with the filling port and then insert it straight into the port to fill ink until it stops automatically at the upper line When you insert the ink bottle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 1...

Page 133: ...wever do not remove and reinsert the ink bottle when the ink has reached the upper line otherwise ink may leak 6 When you have finished refilling the ink remove the ink bottle and then close the ink tank cap securely Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 133 ...

Page 134: ...e tighten the cap and store the bottle upright for later use 7 Close the ink tank cover firmly It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box Solving Problems It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions 134 ...

Page 135: ...eratures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit Whether and how often this is required will vary according to the number of pages you print the type of m...

Page 136: ... may prevent normal operation and printing Note A transparent bag for the used maintenance box is provided with the new maintenance box 2 Loosen the screw with a flat head screwdriver and then remove the cover 3 Remove the used maintenance box Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance Box 136 ...

Page 137: ...th ink 4 Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut 5 Insert the new maintenance box all the way into the printer Make sure you insert the box in the correct direction Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance Box 137 ...

Page 138: ...he P button was not pressed for long enough Solutions Hold down the P button for a little longer Power Does Not Turn Off The P button was not pressed for long enough Solutions Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Solving Pr...

Page 139: ...able the Power Off Timer setting Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase Operations are Slow Printing Is Too Slow The following causes can be considered Unnecessary applications are running Solutions Close any unnecessary applications on your computer or smart device The print quali...

Page 140: ...o consideration other users connected to the network If this does not solve the problem place the printer closer to your wireless router or see the documentation provided with the access point The printer is printing high density data such as photos on plain paper Solutions If you are printing high density data such as photos on plain paper printing may take some time to maintain print quality Thi...

Page 141: ...ns On the printer driver s Maintenance tab click Extended Settings and then select Enable EPSON Status Monitor 3 However it may not be available when the printer is accessed over a network or is used as a shared printer The Print Settings Menu is Not Displayed Mac OS The Epson Printer Driver has Not been Installed Correctly Solutions If the Print Settings menu is not displayed on macOS Catalina 10...

Page 142: ...hecking and Cleaning the Print Head on page 65 Turn off the printer wait for at least 12 hours and then check if the clogging has cleared If the problem is clogging leaving the printer for a while without printing may solve the problem You can check the following items while the printer is off Check that you are using genuine Epson ink bottles Try to use genuine Epson ink bottles This product is d...

Page 143: ...Related Information Before Contacting Epson on page 161 Contacting Epson Support on page 161 Solving Problems Cannot Solve Problem Cannot Solve Printing or Copying Problems 143 ...

Page 144: ...Product Information Paper Information 145 Consumable Products Information 147 Software Information 149 Product Specifications 152 Regulatory Information 158 ...

Page 145: ...ting documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 80 Epson Double sided Photo Quality Ink Jet Paper A4 80 Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte Paper A4 1 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13x18 cm 5x7 in 10x15 cm 4x6 in 20 Epson Premium Glossy Phot...

Page 146: ...54x86 to 215 9x1200 1 1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears 2 Copying or printing from the control panel is not available Envelope Size Loading Capacity Envelopes Envelope 10 Envelope DL Envelope C6 10 Paper for Borderless Printing Genuine Epson Paper Epson Ultra Glossy Photo Paper 10x15 cm 4x6 in Epson Premium Gloss...

Page 147: ...Papers that are torn or cut Papers that are folded Papers that are damp Papers that are too thick or too thin Papers that have stickers Do not use the following envelopes Using these types of envelope causes paper jams and smears on the printout Envelopes that are curled or folded Envelopes with adhesive surfaces on the flaps or window envelopes Envelopes that are too thin They may curl during pri...

Page 148: ...ecifications and appearance of the ink bottle are subject to change without prior notice for improvement For Europe Product BK Black C Cyan M Magenta Y Yellow ET 2830 Series 104 104 104 104 L3550 Series 103 103 103 103 Note Visit the following website for information on Epson s ink bottle yields http www epson eu pageyield For Australia and New Zealand BK Black C Cyan M Magenta Y Yellow 522 522 52...

Page 149: ...cation s help for details Accessing the printer driver from the control panel To make settings that apply to all of the applications access from the control panel Windows 11 Click on the start button and then select All apps Windows Tools Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 10 Wi...

Page 150: ...ou can also check the status of the printer or keep it in top operating condition using the printer driver utility Accessing the printer driver from applications Click Page Setup or Print on the File menu of your application If necessary click Show Details or d to expand the print window Note Depending on the application being used Page Setup may not be displayed in the File menu and the operation...

Page 151: ... supported Use the latest version Microsoft Edge Internet Explorer Firefox Chrome Safari Note You may be asked to enter the administrator password while operating Web Config See the related information below for more details Related Information Default Value of the Administrator Password on page 14 Running Web Config on a Web Browser 1 Check the printer s IP address Hold down the button for at lea...

Page 152: ... displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Software Epson Software Updater Note You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select Go Applications Epson Software Epson Software Updater Related Information Insta...

Page 153: ... mm 1 69 in B 35 0 mm 1 38 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 18 0 mm 0 71 in D 40 0 mm 1 57 in Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Effective Pixels 10200 14040 pixels 1200 dpi Maximum Document Size 216 297 mm 8 5 11 7 in A4 Letter Product Information Produ...

Page 154: ...ecifications For Computer Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES 5 WPA3 SAE AES 1 IEEE802 11n is only available for the HT20 2 Not supported for IEEE 802 11b 3 Simple AP mode is compatibl...

Page 155: ... iOS 5 or later OS X Mavericks 10 9 5 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Windows 7 or later or OS X El Capitan 10 11 or later Event Manager IPv4 Windows Vista Windows XP or OS X Yosemite 10 10 OS X Mavericks 10 9 5 Epson Connect Scan to Cloud IPv4 AirPrint Scan IPv4 IPv6 OS X Mavericks 10 9 5 or later Fax Send a fax IPv4 Receive a fax IPv4 AirPrint Faxout IPv4 IP...

Page 156: ...rical Specifications Power Supply Rating AC 100 240 V AC 220 240 V Rated Frequency Range 50 60 Hz 50 60 Hz Rated Current 0 4 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 7 1 W Sleep mode Approx 0 8 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 7 1 W Sleep mode Approx 0 8 W Power off App...

Page 157: ...ns for Ink Bottles Storage Temperature 20 to 40 C 4 to 104 F Freezing Temperature 15 C 5 F Ink thaws and is usable after approximately 2 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 Windows 11 or later Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Windows Server 2003 SP2 or later Mac OS Mac...

Page 158: ...ncy Maximum Radio Frequency Power Transmitted 2400 2483 5 MHz 20 dBm EIRP ZICTA Type Approval for Users in Zambia See the following website to check the information for ZICTA Type Approval https support epson net zicta Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer Copying of the following items is prohibited by law Bank bills coin...

Page 159: ...rs can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 159 ...

Page 160: ...Where to Get Help Technical Support Web Site 161 Contacting Epson Support 161 ...

Page 161: ...ntact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The label attachment position depends on the product it may be on the back the open side of the cover or the bottom Product model Product software version Click About Version Info or a similar button in the product software Bran...

Page 162: ...on Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We...

Page 163: ...ating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Securing the ink tank with tape and keeping the product upright is also recommended Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg ...

Page 164: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 165: ...les and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid N...

Page 166: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 167: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 168: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 169: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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