Epson DS-50000 WorkForce DS-50000 User Manual Download Page 63

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Scanner Light Status
Solving Scanning Problems
Solving Original Document Feeding Problems
Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
Where to Get Help

Scanner Light Status

You can often diagnose problems with your scanner by checking its lights.

power light

Wake Up/Sleep

light

Ready

light

Summary of Contents for DS-50000 WorkForce DS-50000

Page 1: ...DS 50000 DS 60000 DS 70000 User s Guide ...

Page 2: ......

Page 3: ...Scan Jobs with Document Capture Pro Windows 22 Changing Default Start Button Settings Mac 24 Starting a Scan Using the Epson Scan 2 Icon 24 Starting a Scan from a Scanning Program 26 Scanning with Document Capture Pro in Standard View Windows 28 Scanning with Document Capture Pro in Simple View Windows 32 Scanning in Epson Scan 2 34 Additional Scanning Settings Main Settings Tab 38 Additional Scan...

Page 4: ...ginal Jams in Scanner ADF 68 Solving Scanned Image Quality Problems 70 Scanned Image Quality Problems 71 Image Consists of a Few Dots Only 72 Line of Dots Appears in All Scanned Images 72 Straight Lines in an Image Appear Crooked 73 Image Colors are Patchy at the Edges 73 Binding Margins on a Scanned Booklet are Blurry 73 Ripple Patterns Appear in an Image 74 Scanned Image Edges are Cropped 74 Cha...

Page 5: ...and Approvals Specifications 83 Notices 84 Important Safety Instructions 84 Restrictions on Copying 85 Default Delay Times for Power Management for Epson Products 86 Binding Arbitration and Class Waiver 86 Trademarks 89 Copyright Notice 90 A Note Concerning Responsible Use of Copyrighted Materials 90 Copyright Attribution 91 ...

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Page 7: ...7 DS 50000 DS 60000 DS 70000 User s Guide Welcome to the DS 50000 DS 60000 DS 70000 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...canner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Parts Changing the Power Off Setting Scanner Parts The DS 50000 scanner does not include an automatic document feeder ADF but the DS 60000 and DS 70000 scanners do Illustrations in this guide show the DS 60000 DS 70000 ...

Page 9: ...9 DS 60000 DS 70000 1 Automatic Document Feeder ADF 2 ADF cover 3 ADF edge guides 4 ADF input tray 5 ADF output tray ...

Page 10: ...10 6 Control panel 1 Document cover do not remove the document mat inside the document cover 2 Scanner glass ...

Page 11: ...11 3 Carriage beneath scanner glass 1 USB port 2 AC inlet 3 Transportation lock Parent topic Scanner Basics ...

Page 12: ...cs User Replaceable Epson Scanner Parts You can purchase genuine Epson accessories at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Availability of accessories varies by country ...

Page 13: ...e Power Off Setting You can use the Epson Scan 2 Utility to change the time period before the scanner turns off automatically 1 Do one of the following to access the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Programs Select EPSON...

Page 14: ...the Power Save tab 3 Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting 4 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 15: ...iginals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass You can place originals directly on the scanner glass Caution Do not place heavy objects on the scanner glass and do not press on the glass with too much force or it may damage the scanner Do not leave photos on the scanner glass for an extended period or they may stick to the gla...

Page 16: ...large original or a thick document up to 0 6 inch 15 mm thick on the scanner glass Slide the original to the edges of the indicated corner Note The edges of your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass Manually position your original away from the edges to prevent cropping ...

Page 17: ...l in place If you are scanning a book or other thick document close the document cover and gently hold it down as you scan Note If your thick original is curled at the edges cover the edges with paper to block external light as you scan Parent topic Placing Originals on the Scanner ...

Page 18: ...u can place multi page original documents in the Automatic Document Feeder ADF DS 60000 DS 70000 Caution Make sure your originals meet the specifications for the ADF before loading them 1 Remove any documents from the scanner glass and make sure there is no dust on the glass 2 Slide the ADF edge guides outward all the way Then open the paper stopper in the ADF output tray and slide it to the mark ...

Page 19: ...s for the ADF Original Document Specifications for the ADF You can load original documents that meet these specifications in the ADF DS 60000 DS 70000 Size Width 2 7 inches 68 mm to 11 7 inches 297 mm Length 4 7 inches 120 mm to 100 inches 2540 mm Weight Larger than A6 size 35 to 128 g m2 A6 or smaller size 60 to 190 g m2 Paper type Plain paper high quality paper or recycled paper Caution Load the...

Page 20: ...with glue on it Ripped curled folded or wrinkled originals Transparencies Originals with carbon paper backing Originals with wet ink Originals with sticky notes attached Originals with labels or tape not firmly attached Parent topic Placing Originals in the Automatic Document Feeder ...

Page 21: ...g Starting a Scan from a Scanner Button You can scan using the start button on your scanner This automatically starts Document Capture Pro Windows and performs the scan job you have assigned to the button or performs the action you selected in Epson Event Manager Mac for the button Note Make sure Document Capture Pro Windows or Epson Event Manager Mac are installed on the computer connected to the...

Page 22: ...ngs may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson...

Page 23: ...nd click OK You can now use the new scan job when you scan with Document Capture Pro Note See the Help information in Document Capture Pro for details 5 To assign a scan job to the start button click the Button Assignment icon 6 Select the job that you want to assign to the start button from the drop down list 7 Click OK then click OK again You can now use the assigned scan job when you scan with ...

Page 24: ... Starting a Scan from a Scanner Button Related tasks Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download a...

Page 25: ...25 You see an Epson Scan 2 window like this ...

Page 26: ...ibed in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If...

Page 27: ...27 You see an Epson Scan 2 window like this ...

Page 28: ... for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window Yo...

Page 29: ...29 You see a window like this 4 Select Scan Settings from the Scan Setting Name list or select Scan Scan Settings from the menu bar ...

Page 30: ...30 You see a window like this 5 Select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details 6 Click Scan ...

Page 31: ...red images click the Add Page s icon and follow the instructions on the screen 8 Check the scanned images and edit them as necessary Note See the help information in Document Capture Pro for details 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrows next to the icons 10 Depending on the destination you chose cli...

Page 32: ...ct 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window You may see a screen asking you to select your s...

Page 33: ...f you do not see any icons click the V symbol next to the Job Settings button 6 If you want to select scan settings for a particular destination click the Scan Settings button select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details If you do not see the Scan Settings button click the symbol in the Scan and bar 7 Click one of the ...

Page 34: ...ginals on the Scanner Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced scanning features You can scan your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary 1 Load your original in the prod...

Page 35: ...35 You see this window ...

Page 36: ...om size if necessary 5 Click on one of the orientation icons if applicable 6 Select your original image type and how you want it scanned as the Image Type setting or select Auto to have Epson Scan 2 automatically detect the image type 7 Select the Resolution setting you want to use for your scan 8 Select any of the additional settings that you want to use on the Main Settings tab 9 Click the Advan...

Page 37: ... scanned from the ADF reload your originals 11 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 12 Select Settings to modify the file name settings Enter the file name for your scanned file in the File Name field ...

Page 38: ...ay out images from both sides of the original onto one scanned page Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add re...

Page 39: ...39 Detect Double Feed Detects a double feed paper error in the ADF If you are scanning an original envelope or plastic card select Off Parent topic Scanning in Epson Scan 2 ...

Page 40: ...s Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment settings may be available depending on other settings you have chosen or your scanner s features ...

Page 41: ... the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the rippl...

Page 42: ...ata between many programs such as graphic and DTP software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit the images using a compatible program PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Searchable PDF pdf A document format...

Page 43: ...ve 300 dpi Parent topic Scanning Scanning Special Projects Your product s scanning software offers various options to help you quickly complete special scan projects Scanning Multi Page Originals as Separate Files Windows Saving a Scan as an Office Format File Windows Parent topic Scanning Scanning Multi Page Originals as Separate Files Windows You can use Document Capture Pro Windows to scan mult...

Page 44: ...e Document Capture Pro You see the Document Capture Pro window 3 If you see a Switch to Simple View button in the upper right corner of the window click it You see a window like this 4 Click the Scan Settings button Note If you do not see any icons click the V symbol next to the Job Settings button ...

Page 45: ... OK Note See the help information in Document Capture Pro for details 6 Click one of the destination icons except Print in the Scan and section of the window Your product starts scanning and you see the settings window 7 Select the Apply job separation checkbox 8 Click Separation Settings ...

Page 46: ... in Document Capture Pro for details 10 If necessary select Create Folder and select a folder name 11 Select any other folder naming settings you want and click OK then click OK again Your originals are saved into separate files and folders as specified Parent topic Scanning Special Projects Related topics Placing Originals on the Scanner ...

Page 47: ...d your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro 3 If you see a Switch to Simple View button in the upper rig...

Page 48: ...t to choose where to send your scanned files Your product starts scanning and you see the settings window 7 Select the Office format file you want to use from the File Type drop down list Note The first time you select an Office format file you are prompted to download a plug in update for Microsoft Office files Select Yes to download and install the plug in 8 Click Option to display additional se...

Page 49: ...k OK Note See the help information in Document Capture Pro for details 10 Confirm your settings and click OK Your originals are saved in the Office file format you selected Parent topic Scanning Special Projects Related topics Placing Originals on the Scanner ...

Page 50: ...aution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it Do not open the product case Do not press the surface of the scanner glass with any force and be careful not to scratch or damage the scanner glass A damaged glass surface can decrease the scan quality 1 Turn off the scan...

Page 51: ...ces are stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft cloth to remove it Wipe off all remaining liquid Note Do not spray glass cleaner directly on the scanner glass 6 Clean the document mat in the same manner as the scanner glass ...

Page 52: ...mat Dust on the scanner glass can cause spots in your scanned images Dust on the smaller glass can cause lines or streaks in your scanned images 7 Open the ADF cover and use a soft dry cloth to clean the interior of the ADF and the rollers shown here DS 60000 DS 70000 ...

Page 53: ...unter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2...

Page 54: ...e the Epson Scan 2 Utility Parent topic Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Check the scanner roller counter to see when you need to replace the rollers DS 60000 DS 70000 1 Turn off the scanner 2 Unplug the power cord 3 Disconnect any connected cables 4 Remove any loaded originals from the scanner 5 Open the ADF cover ...

Page 55: ...55 6 Press in the hooks on the sides of the pickup roller cover and flip down the cover 7 Slide the pickup roller to the left and pull it out to remove it ...

Page 56: ...To install the new pickup roller align the roller as shown and slide it to the right 9 Close the pickup roller cover 10 Press in the hooks on the sides of the separation roller cover and flip open the cover ...

Page 57: ...57 11 Grasp the shaft of the separation roller lift it up and slide the roller off of the shaft as shown ...

Page 58: ... the replacement separation roller onto the shaft and align the notch on the roller with the tab on the shaft as shown 13 Flip down the separation roller shaft as shown and press it down until it clicks into place ...

Page 59: ... 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Eps...

Page 60: ...the hand positions shown here 1 Make sure the carriage is in the home position on the left side of the scanner If the carriage is not in the home position turn on the scanner and wait until the carriage moves to the home position 2 Remove any originals from the scanner 3 Turn off the scanner 4 Unplug the power cord 5 Disconnect any interface cables ...

Page 61: ...e DS 60000 DS 70000 open the document cover and move the protective material to the position shown 7 On the side of the scanner slide the transportation lock to the locked position to secure the scanner carriage ...

Page 62: ...62 8 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the scanner Parent topic Cleaning and Transporting Your Scanner ...

Page 63: ...ht Status Solving Scanning Problems Solving Original Document Feeding Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 power light 2 Wake Up Sleep light 3 Ready light ...

Page 64: ...y mode Try updating the firmware again If the error continues contact Epson for support Wake Up Sleep light is on The scanner is in sleep mode press the Wake Up Sleep button to wake it up All lights are off The scanner is turned off Parent topic Solving Problems Related references Where to Get Help Solving Scanning Problems Check these solutions if you have problems scanning with your product Scan...

Page 65: ...On a Mac check the default action assigned to the start button in Event Manager and change it if necessary Parent topic Solving Scanning Problems Related tasks Adding and Assigning Scan Jobs with Document Capture Pro Windows Changing Default Start Button Settings Mac Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly try these solutions Make sure your...

Page 66: ...ems Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure you scanner appears in the Epson Scan 2 Utility Restart your computer Make sure your scanner is turned on and any interface cables are securely connected at both ends Make sure your computer is not running in a power saving mode such as...

Page 67: ...olving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Original Document Feeding Problems Check these solutions if you have problems feeding originals through your product Originals Do Not Feed From the Automatic Document Feeder Original Jams in Scanner ADF Parent topic Solving Problems Originals Do Not Feed From the Automatic Document Feeder If you...

Page 68: ...tasks Placing Originals in the ADF Cleaning Your Scanner Original Jams in Scanner ADF If an original has jammed inside the scanner s automatic document feeder DS 60000 DS 70000 follow these steps 1 Turn off your scanner 2 Remove all originals from the ADF 3 Open the ADF cover ...

Page 69: ...ammed original from beneath the input tray Caution Remove the originals carefully or you may damage the original or your scanner 5 To remove any other jammed originals lower the ADF input tray and turn the dial in the direction shown while slowly removing the jammed original from beneath the ADF cover ...

Page 70: ...these sections if a scanned image on your computer screen has a quality problem Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image Colors are Patchy at the Edges Binding Margins on a Scanned Booklet are Blurry Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Characters are not...

Page 71: ...Type setting is Color or Grayscale change the Text Enhancement setting to High Image is Too Dark If the Image Type is set to Color or Grayscale adjust the Brightness setting Check the brightness and contrast settings of your computer monitor Back of Original Image Appears in Scanned Image Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 settings ...

Page 72: ... on the original or the document cover with too much force Parent topic Solving Scanned Image Quality Problems Related tasks Scanning in Epson Scan 2 Related topics Placing Originals on the Scanner Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images try these solutions Clean the scanner glass with a soft dry lint free cloth or use a small amount of glass...

Page 73: ...ped original cover its edges with paper to block external light as you scan it Parent topic Solving Scanned Image Quality Problems Binding Margins on a Scanned Booklet are Blurry When scanning a booklet on the scanner glass characters may appear distorted or blurred on the binding margin If this occurs the characters may not be recognized correctly when you save the scanned image as a searchable P...

Page 74: ...ving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Characters are not Recognized During Conversion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion try these solutions Make sure your original is loaded straight on your product Use an original with clear text Adjust these Epson Scan 2 settings if available and t...

Page 75: ...sible solutions you may need to reset the Epson Scan 2 settings using the Epson Scan 2 Utility 1 Do one of the following to start the Epson Scan 2 Utility Windows 10 Click EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open...

Page 76: ...er software program and right click Uninstall Change Windows 7 or Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and click Uninstall a program Select the scanner software program and click Uninstall Change 4 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your scan...

Page 77: ...ort Visit Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems with your product You can download utilities and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the followi...

Page 78: ...or that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 79: ...eneral Specifications Dimension Specifications Electrical Specifications Environmental Specifications Safety and Approvals Specifications Windows System Requirements Make sure your system meets these requirements before using it with your scanner Windows 10 Windows 8 x Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 ...

Page 80: ...14 macOS 10 13 macOS 10 12 OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note The UNIX File System UFS and Fast User Switching are not supported for Mac Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Dow...

Page 81: ... dpi sub scan Output resolution 50 to 9600 dpi in 1 dpi increments Optional optical resolution is the maximum scan resolution of the CCD elements using the definition of ISO 14473 ISO 14473 defines optical resolution as the fundamental sampling rate of the scan sensor Image data 16 bits per pixel per color internal 1 to 8 bits per pixel per color external Interface One Hi Speed USB port Light sour...

Page 82: ...0000 DS 70000 20 6 inches 522 mm Weight without ADF input tray DS 50000 Approximately 32 6 lb 14 8 kg DS 60000 DS 70000 60 0 lb 27 2 kg Note Dimensions do not include open or extended parts Parent topic Technical Specifications Electrical Specifications Rated input voltage AC 100 to 240V Rated input current 1 2 A ...

Page 83: ... Environmental Specifications Temperature Operating 41 to 95 F 5 to 35 C Storage 13 to 140 F 25 to 60 C Humidity non condensing Operating 10 to 80 RH Storage 10 to 85 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner in direct sunlight near a strong light source or in extremely dusty conditions Parent topic Technical Specifications Safety and Approvals Spe...

Page 84: ...r or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards After replacing consumable parts dispose o...

Page 85: ... plugged into the wall outlet does not exceed the wall outlet s ampere rating If damage occurs to the plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Unplug the scanner and the power cord and refer servicing to qualified service personnel under the following conditions The power cord or...

Page 86: ...ed by setting the time to sleep to a shorter interval Parent topic Notices Binding Arbitration and Class Waiver 1 DISPUTES BINDING INDIVIDUAL ARBITRATION AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1 1 Disputes The terms of this Section 1 shall apply to all Disputes between you and Epson The term Dispute is meant to have the broadest meaning permissible under law and includes any dispute cl...

Page 87: ...ce of the Dispute shall include the sender s name address and contact information the facts giving rise to the Dispute and the relief requested the Dispute Notice Following receipt of the Dispute Notice Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration 1 4 Small Claims Court Notwithstanding the foregoing you may bring an individual action in the small cl...

Page 88: ...ither you or Epson decides to arbitrate a Dispute both parties agree to the following procedure i Write a Demand for Arbitration The demand must include a description of the Dispute and the amount of damages sought to be recovered You can find a copy of a Demand for Arbitration at http www jamsadr com Demand for Arbitration ii Send three copies of the Demand for Arbitration plus the appropriate fi...

Page 89: ...shall continue to apply including the requirement to provide notice prior to litigation 1 8 Amendments to Section 1 Notwithstanding any provision in this Agreement to the contrary you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Agreement Epson will obtain your affirma...

Page 90: ...his product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Ap...

Page 91: ...tances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2019 Epson America Inc 7 19 CPD 35536R2 Parent topic Copyright Notice ...

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