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Epson AL-M300 Series, User Manual

The Epson AL-M300 Series User Manual is available for free download at manualshive.com. This comprehensive manual provides detailed instructions and guidelines to effectively operate and troubleshoot your Epson AL-M300 Series product. Conveniently access the manual and unlock the full potential of your device effortlessly.

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Cause

What to do

The paper type setting may not be appropriate for the
loaded paper.

Set the appropriate paper type in the printer driver.

Adjust the 

TR

 settings in the 

Printer Adjust Menu

. See“Printer

Adjust Menu” on page 89 for details.

There may be a temporary problem with the toner or
developer.

Try to perform 

Dev Refresh

 or 

Toner Refresh

 in the 

Printer

Adjust Menu

. Note that 

Toner Refresh

 consumes the toner.

See “Printer Adjust Menu” on page 89 for details.

The toner cartridge may be near the end of its service
life.

If the message on the LCD panel or in EPSON Status Monitor
indicates that the toner cartridge is near the end of its service life,
replace the toner cartridge. See “Replacing Consumable
Products/Maintenance Parts” on page 124.

For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.

There may be a problem with the photoconductor unit.

Replace the photoconductor unit. See “Replacing Consumable
Products/Maintenance Parts” on page 124.

Half-tone images print unevenly

Cause

What to do

Your paper may be moist or damp.

Do not store paper in a humid or damp environment. Be sure to
use paper that is newly unwrapped.

The gradation setting is too small when printing
graphics.

For Windows users, on the Basic Settings tab in the printer driver,
click the 

Advanced

 tab and select the 

More Settings

 button.

Then select the 

Halftoning

.

The paper type setting may not be appropriate for the
loaded paper.

Set the appropriate paper type in the printer driver.

Adjust the 

TR

 settings in the 

Printer Adjust Menu

. See“Printer

Adjust Menu” on page 89 for details.

The toner cartridge may be near the end of its service
life.

If the message on the LCD panel or in EPSON Status Monitor
indicates that the toner cartridge is near the end of its service life,
replace the toner cartridge. See “Replacing Consumable
Products/Maintenance Parts” on page 124.

For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.

There may be a problem with the toner cartridge.

Replace the toner cartridge. See “Replacing Consumable
Products/Maintenance Parts” on page 124.

AL-M300/AL-M400 Series     User's Guide

Troubleshooting     

157

Summary of Contents for AL-M300 Series

Page 1: ...User s Guide NPD4821 00 EN ...

Page 2: ... Macbeth ProfileMaker Gretag Macbeth is the registered trademark of Gretag Macbeth Holding AG Logo ProfileMaker is a trademark of LOGO GmbH IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac Mac OS and Bonjour are registered trademarks of Apple Inc Apple Chancery Chic...

Page 3: ...ta and Tekton are registered trademarks of Adobe Systems Incorporated Marigold and Oxford are trademarks of AlphaOmega Typography Coronet is a registered trademark of Ludlow Type Foundry Eurostile is a trademark of Nebiolo HP and HP LaserJet are registered trademarks of the Hewlett Packard Company PCL is the registered trademark of Hewlett Packard Company Adobe the Adobe logo and PostScript3 are t...

Page 4: ...to Windows Vista Ultimate x64 Edition Windows Vista Home Premium x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows Server 2012 x64 refers to Windows Server 2012 Essentials Edition Ser...

Page 5: ...ser radiation 20 Ozone safety 20 Chapter 1 Getting to Know Your Printer Printer Parts 21 Front view 21 Rear view 22 Inside the printer 23 Control panel 24 Options 25 Consumable Products 26 Maintenance Parts 26 Where to Find Information 26 Printer Features 27 Power saving performance 27 Print Job Arranger 27 Chapter 2 Printing Tasks Loading Paper into Your Printer 28 MP tray 28 Lower paper cassette...

Page 6: ... layout 49 Resizing printouts 50 Printing watermarks 51 Printing headers and footers 52 Printing with an overlay 53 Printing the copy protected document 56 Printing Multiple Print Jobs at Once 57 Using the Reserve Job Function 57 Sending the print job 58 Chapter 3 Using the Control Panel Using the Control Panel Menus 60 When to make control panel settings 60 How to access the control panel menus 6...

Page 7: ...JobMenu 106 Using the ConfidentialJobMenu 107 Printing a Configuration Status Sheet 108 Canceling Printing 109 Using the Pause Release button 109 Interrupting Printing 109 Chapter 4 Installing Options Optional Paper Cassette Unit 111 Handling precautions 111 Installing the optional paper cassette unit 112 Removing the optional paper cassette unit 116 Memory Module 116 Installing a memory module 11...

Page 8: ... E2 E3 B Cassette2 4 Cover E2 E3 Cover B 145 Printing a Configuration Status Sheet 151 Operational Problems 151 The Ready light does not turn on 151 The printer does not print Ready light off 152 The Ready light is on but nothing prints 152 The remaining service life of the consumables is not updated Windows only 153 Cannot install software or drivers 153 Cannot access the shared printer 153 Print...

Page 9: ...ot available 164 Correcting USB Problems 164 USB connections 164 Windows operating system 164 Printer software installation 165 Status and Error Messages 165 Canceling Printing 165 Printing in the PostScript 3 Mode Problems 166 The printer does not print correctly in the PostScript mode 166 The printer does not print 166 The printer or its driver does not appear in utilities in the printer configu...

Page 10: ...ix A Technical Specifications AL M300 Series Paper 197 Available paper types 197 Paper that should not be used 197 Printable area 198 Printer 199 General 199 Environmental 200 Mechanical 201 Electrical 201 Standard and approvals 201 Interfaces 202 Parallel Interface For AL M300D only 202 USB interface 202 Ethernet interface For AL M300DN only 203 Options 203 Optional paper cassette unit 203 Memory...

Page 11: ...11 Consumable Products 212 Toner cartridge Return toner cartridge 212 Photoconductor Unit 212 Maintenance Parts 212 Maintenance unit 212 Appendix C Where To Get Help Contacting Epson Support 213 Before Contacting Epson 213 Help for Users in Europe 213 Help for Users in Taiwan 213 Help for Users in Singapore 215 Help for Users in Thailand 215 Help for Users in Vietnam 216 Help for Users in Indonesi...

Page 12: ...Index AL M300 AL M400 Series User s Guide Contents 12 ...

Page 13: ...ge to your equipment Note contains important information and useful tips on the operation of your printer Important Safety Instructions Note The illustrations in this section show the AL M400 Series as an example Setting up the printer Be sure to lift the printer by the correct positions as shown below When moving the printer always keep it horizontal AL M300 AL M400 Series User s Guide Safety Ins...

Page 14: ...ervicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D Ifitdoesnotoperatenormallywhentheoperatinginstructionsarefollowed Adjustonlythosecontrolsthat arecoveredbytheoperatinginstructionssinceimproperadjustmentofothercontrolsmayresultindamage and ...

Page 15: ...paper cassette units and the printer stand produced specifically for this product Using options produced for other products may cause the product to fall over and injure someone Finding the place for the printer When relocating the printer always choose a location that has adequate space for easy operation and maintenance Use the following illustration as a guide for the amount of space required a...

Page 16: ...nvironment Avoid locations that are subject to direct sunlight excessive heat moisture oil vapor or dust Do not place the printer on an unstable surface Slots and openings in the cabinet and the back or bottom are provided for ventilation Do not block or cover them Do not put the printer on a bed sofa rug or other similar surface or in a built in installation unless proper ventilation is provided ...

Page 17: ...r short out parts that could result in a risk of fire or electric shock Do not sit or lean on the printer Do not put heavy objects on the printer Do not use any kind of combustible gases in or around the printer Never force the printer s components into place Although the printer is designed to be sturdy rough handling can damage it Do not leave jammed paper inside the printer This can cause the p...

Page 18: ... cleaners Handling the consumable products and maintenance parts Do not burn used consumable products or maintenance parts because they might explode and injure someone Dispose of them according to local regulations Be sure to keep consumable products and maintenance parts out of the reach of children When handling a toner cartridge always place it on a clean smooth surface Do not attempt to modif...

Page 19: ...n opaque cloth Becarefulnottoscratchthesurfaceofthedrum Whenyouremovethephotoconductorunitfrom the printer always place it on a clean smooth surface Avoid touching the drum since oil from your skin can permanently damage its surface and affect print quality Do not touch the transfer roller on the transfer unit to avoid damaging it Do not let the paper s edge slide across your skin because the edge...

Page 20: ...e printer is printing Ozone exposure limit The Epson laser printer generates less than 1 5 mg h of continuous printing Minimize the risk To minimize the risk of exposure to ozone you should avoid the following conditions Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above P...

Page 21: ... Know Your Printer Printer Parts Front view AL M300 Series AL M400 Series a control panel b face down tray c paper support d standard lower paper cassette AL M300 AL M400 Series User s Guide Getting to Know Your Printer 21 ...

Page 22: ...rity slot b USB interface connector c For AL M300D only parallel interface connector d For AL M300DN AL M400 Series Ethernet interface connector e power switch f left side cover g AC inlet h cover B AL M300 AL M400 Series User s Guide Getting to Know Your Printer 22 ...

Page 23: ...f the printer is connected with 1000BASE the upper LED only lights green if the printer is connected with 10BASE 100BASE neither LED lights Inside the printer AL M300 Series AL M400 Series a MP tray b cover A c photoconductor unit d toner cartridge AL M300 AL M400 Series User s Guide Getting to Know Your Printer 23 ...

Page 24: ...power off mode which saves more power consumption as almost all functions are not available For more details about the power off mode see Energy Saver Menu on page 87 d Pause Release button Press once to pause Press again to recover from pause While paused the following operations are available on the control panel Canceling the current print job or stored print jobs Interrupting print jobs to pri...

Page 25: ...on your printer 550 Sheet Paper Cassette Unit C12C802771 For AL M400 Series only This unit increases paper feeding capacity up to 550 sheets of paper You can install up to three units CompactFlash Memory For AL M400 Series only This option enables you to store overlay forms use Reserve Job function and improve the collate printing environment By using the Reserve Job function you can store print j...

Page 26: ...The life of the following consumable products is monitored by the printer The printer lets you know when replacements are needed Returntonercartridgeisnotsoldinsomeareas ContactyourlocalEpsondealer representativeabout the availability of the Return toner cartridge scheme Maintenance Parts Product name Product code AL M300 Series AL M400 Series Fuser Unit 3049 3050 Maintenance Unit 3057 3058 Note F...

Page 27: ...tically installed when you install the printer software Printer Features Power saving performance The printer has an advanced power saving feature that helps you reduce electricity consumption In the power off mode the printer consumes little electricity by disabling almost all operations For a detailed explanation see Energy Saver Menu on page 87 For EU models only The printer consumes power as l...

Page 28: ...across your skin because the edge of the paper may cut you Note This printer does not automatically detect paper sizes in the paper sources Make sure to specify a paper size using the Tray Menu on the control panel The factory default paper size for all of the paper sources is A4 The following procedure uses the illustration of AL M400DN as an example MP tray The MP tray Multi purpose tray is the ...

Page 29: ...he paper guides to accommodate the paper you are loading 3 Load a stack of the desired paper with the printable surface facing up Then slide the paper guides to get a snug fit AL M300 AL M400 Series User s Guide Printing Tasks 29 ...

Page 30: ...rk After loading paper set the MP Type setting on the control panel to match the type of paper loaded For details see Tray Menu on page 65 When loading A5 or smaller paper on the MP tray 1 Pull out the MP tray AL M300 AL M400 Series User s Guide Printing Tasks 30 ...

Page 31: ...he paper guide in the center of the MP tray 3 LoadastackofthedesiredpaperontheMPtraywiththeprintablesurfacefacingup Thenslidethe paper guides to get a snug fit AL M300 AL M400 Series User s Guide Printing Tasks 31 ...

Page 32: ...the type of paper loaded For details see Tray Menu on page 65 Lower paper cassette This cassette gives you a second paper source in addition to the MP tray Note Perform the same procedure to load paper into the optional paper cassette 1 Pull out the paper cassette AL M300 AL M400 Series User s Guide Printing Tasks 32 ...

Page 33: ...e paper guides to accommodate the paper you are loading Note Whenloadingpaperthatis13 or14 portrait extendthepapercassette Ifyoudonotneedtoextend the paper cassette go to step 5 AL M300 AL M400 Series User s Guide Printing Tasks 33 ...

Page 34: ...e paper tray to extend the paper cassette and align the arrow marks according to the paper size 4 Pinch the knobs and slide the paper guide to accommodate the paper you are loading AL M300 AL M400 Series User s Guide Printing Tasks 34 ...

Page 35: ...at you do not load paper beyond the limit mark 6 Reinsert the paper cassette into the printer Note After loading paper set the Cassette1 Size and Cassette1 Type settings to match the loaded paper size and paper type on the control panel For details see Tray Menu on page 65 AL M300 AL M400 Series User s Guide Printing Tasks 35 ...

Page 36: ...a such as labels envelopes and thick paper When loading special media you should make paper settings You can also make these settings on the Tray Menu in the control panel See Tray Menu on page 65 Note Since the quality of any particular brand or type of media may be changed by the manufacturer at any time Epsoncannotguaranteethequalityofanytypeofmedia Alwaystestsamplesofmediastockbefore purchasin...

Page 37: ...Available only when the optional paper cassette unit is installed 2 Available only for AL M400 Series Note Dependingonthequalityoflabels theprintingenvironment ortheprintingprocedure labelsmight be wrinkled Make a trial print run before you print on a lot of labels Duplex printing is not available for labels Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those...

Page 38: ...ter driver settings Paper Size MON DL C6 Paper Source MP Tray Paper Type Envelope Note Depending on the quality of envelopes the printing environment or the printing procedure envelopes might be wrinkled Make a trial print run before you print on a lot of envelopes Duplex printing is not available for envelopes AL M300 AL M400 Series User s Guide Printing Tasks 38 ...

Page 39: ...not feed well reducing the number of envelopes that are loaded may solve the problem Thick paper Available paper source MP tray Lower paper cassettes Printer driver settings MP tray Printer driver settings Paper Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 Paper Source MP Tray Paper Type Thick for 106 to 163 g m paper Extra Thick for 164 to 216 g m paper AL M300 AL M400 Series User s Guide Printing ...

Page 40: ...ailable only for AL M400 Series Note Duplex printing is not available for Extra Thick If performing manual duplex 2 sided printing ensure that the paper is not curled Custom paper size Available paper source MP tray Lower paper cassettes Printer driver settings MP tray Printer driver settings Paper Size User Defined Size Paper Source MP Tray Paper Type Plain Semi Thick Preprinted Letterhead Recycl...

Page 41: ...access the printer driver then select UserDefinedSize from the Paper Size list on the Basic Settings tab In the User defined Paper Size dialog box adjust the Paper Width Paper Length and Unit settings to match your custom paper Then click OK and your custom paper size will be saved The saved paper sizes can only be used with the printer driver you saved them to Even if multiple printer names are s...

Page 42: ...ter driver In the Automatic setting you can select a print mode according to your printing purpose The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides details on printer driver settings Using the Automatic setting For Windows users 1 Click the Basic Settings tab ...

Page 43: ...2 Click Automatic then choose desired printing quality 3 Click OK Using the Advanced setting For Windows users 1 Click the Basic Settings tab AL M300 AL M400 Series User s Guide Printing Tasks 43 ...

Page 44: ... the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online help 4 Click OK Saving your se...

Page 45: ...the Name box then click Save Your settings will appear in the drop down list which appears when Advanced is selected on the Basic Settings tab Note To delete a custom setting follow the step 1 and 2 select the setting in the Custom Settings dialog box then click Delete You can create new settings in the More Settings dialog box When you create new settings Custom Settings is displayed in the list ...

Page 46: ...b 2 Select Print Text in Black from the Visibility drop down list 3 Click OK Enhancing color documents When you print a color document the quality of document can be improved by printing text graphs and images enhanced with black Note This function is only for Microsoft Office Excel Word and PowerPoint in Windows XP 2003 2007 and 2010 Set Grayscale to On when you print from Microsoft PowerPoint AL...

Page 47: ...xt Graphs and Images from the Visibility drop down list Note You can select For Color Text when you print only text and For Color Graphs and Images when you do not need to enhance texts 3 Click Decoration Settings and select appropriate settings in the Decoration Settings dialog box Adjusting the weight of thin lines Thin lines can be printed in thicker lines as visible 1 Click the Basic Settings ...

Page 48: ...lex printing This function allows you to print on both sides of the paper automatically by installing the optional Duplex Unit For Windows users 1 Click the Basic Settings tab 2 Select the Duplex check box then select Left Top or Right as the binding position 3 If you want to make detailed settings click Duplex Settings to open the Duplex Settings dialog box AL M300 AL M400 Series User s Guide Pri...

Page 49: ...r Windows users 1 Click the Advanced Layout tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper 3 If you want to make detailed settings click More Settings The Print Layout Settings dialog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK AL M300 AL M400 Series User s Guide Printing Tasks 49 ...

Page 50: ...rom the Output Paper drop down list Ifyouwanttoresizepagesbyaspecifiedmagnification selecttheZoomTocheckbox thenspecify the percentage You can also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check bo...

Page 51: ...om the Watermark drop down list 3 If you want to make detailed settings click Edit Delete and make appropriate settings For details about each setting see online help 4 Click OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click Add New Watermark 3 Select Text or BMP and type a name for the new watermark in the Name box AL M300 AL M400 Series User s Guide Printing Tas...

Page 52: ...watermark you want to delete in the Name box then click Delete The saved watermarks can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create a user defined watermark at the client Printing heade...

Page 53: ...ate Number 4 Click OK Printing with an overlay This function allows you to print a standard form or letterhead onto the original document Note This function is for Windows only Theoverlayfunctionisavailable only when HighQuality Printer isselectedfor thePrintingMode in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Click the Advanced Layout tab AL M300 AL M40...

Page 54: ...be printed as foreground or background of the document 6 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 7 Click OK Note To change the settings of the overlay form data you created access the printer driver and follow the step 1 and 2 above Note that on the step 3 select Overlay Print then click Edit Form The followi...

Page 55: ... details see Accessing the printer driver on page 169 5 Click OK Saving an overlaid form pre settings This function allows you to save the settings you made from Creating an overlay on page 53 1 From the Form Selection dialog box click Save Delete To open the dialog box see Printing an overlaid document on page 55 2 Type the pre settings name in the Form Pre Settings Name box then click Save Your ...

Page 56: ...tire print or hidden letters may not appear when photocopied depends on the models settings and combinations of photocopiers fax machine input device such as digital cameras and scanners output device such as printers printer driver settings of this product condition of consumables such as toner and output paper type For Windows users Note With this function the Print Quality setting is changed to...

Page 57: ...ings tab 2 Select the Print Job Arranger check box 3 Click OK The Print Job Arranger screen appears when a print job is executed Make appropriate settings For details see the Print Job Arranger help Using the Reserve Job Function This function allows you to store print jobs on the printer s memory and to print them later directly fromtheprinter scontrolpanel Youcanpreventtheprinteddocumentfrombein...

Page 58: ... CompactFlash memory is given priority and makes the RAM disk unavailable Available only for AL M400 Series The table below gives an overview of the Reserve Job options Reserve Job Option Description Re Print Job Letsyouprintthejob nowandstoreiton theprinter smemory You canprintthesame job several times Verify Job Lets you print one copy now to verify the content You can print multiple copies late...

Page 59: ...ccessed by entering http followed by the internal print server s IP address in a Web browser 4 Click OK Note The OK button becomes available after both the user name and job name have been entered Ifyou selected Re PrintJob theprinterprints your document If youselectedVerifyJob theprinter prints one copy of your document To print or delete this data using the printer s control panel see Printing a...

Page 60: ... a channel and configure the interface Settings to specify the size of the memory buffer used to receive data How to access the control panel menus 1 Press the r Right button to access the control panel menus 2 Use the u Up and d Down buttons to scroll through the menus 3 Press the r Right button to view the items in a menu Depending on the menu the LCD panel displays an item and the current setti...

Page 61: ... times to exit the control panel menus How to register menus as bookmarks By registering bookmarks for frequently used menus you can display the registered menus by just pressing the OK button while the LCD panel displays Ready Note The maximum number of menus you can register as bookmarks is 3 1 Display the menu to register For details see How to access the control panel menus on page 60 2 Press ...

Page 62: ... Menu Press the d Down or u Up button to select an item Press the r Right button to print a sheet or font sample Item Values Print Configuration Status Sheet Print Supplies Status Sheet Print Usage History Sheet Reserve Job List 1 Form Overlay List 2 Network Status Sheet 3 4 USB ExtI FStatusSht 5 PS3 Status Sheet PS3 Font List PCL Font Sample ESCP2 Font Sample FX Font Sample I239X Font Sample Tone...

Page 63: ...nfiguration Status Sheet Prints a sheet showing the current printer settings and installed options This sheet can be useful to confirm whether option have been installed correctly Print Supplies Status Sheet Prints a sheet showing information about consumables Print Usage History Sheet Prints a sheet showing the history of the printer s usage Reserve Job List Prints a list of reserved print jobs s...

Page 64: ...played instead of the indicator Photocon The number of asterisks between E and F indicates the remaining service life of the photoconductor unit Fuser Unit Life For AL M300 Series only The number of asterisks between E and F indicates the remaining service life of the fuser unit Maintenance Unit Life For AL M400 Series only The number of asterisks between E and F indicates the remaining service li...

Page 65: ... Thick ExtraThk Special MP Tray AutoSel On Off Cassette1 AutoSel Cassette2 AutoSel 1 Cassette3 AutoSel 1 2 Cassette4 AutoSel 1 2 On Off 1 Available only when the optional paper cassette unit is installed 2 Available only for AL M400 Series MP Tray Size Select your paper size from this menu MP Type Lets you set the paper type loaded in the MP tray Cassette1 Size Cassette2 Size Cassette3 Size For AL...

Page 66: ...P2 FX I239X PS3 PCL USB Auto ESCP2 FX I239X PS3 PCL Network 2 Auto ESCP2 FX I239X PS3 PCL 1 Available only for AL M300D 2 Available only for AL M300DN and AL M400 Series Printing Menu Note The settings are overridden by the settings made in the printer driver Item Settings default in bold Page Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 MON DL C6 CTM 1 Wide A4 Off On Media Type Unspecified Plain Se...

Page 67: ... Tray Standard paper cassette Minimum 76 2 127 0 mm maximum 215 9 355 6 mm Optional paper cassette Minimum 139 7 210 0 mm maximum 215 9 355 6 mm 2 Available only when the optional paper cassette unit is installed 3 Available only for AL M400 Series Page Size Specifies the paper size Wide A4 Selecting On decreases the left and right margins to 3 4 mm Media Type Specifies the paper type Page Side Se...

Page 68: ...settingisselected theprintersavestonerbysubstituting agrayshadefortheblackinsideof characters The characters are outlined in full black on the right and lower edges Density Specifies the printing density Dot Correction Adjusts the weight of thin lines so they are printed clearly Top Offset Makes fine adjustments to the vertical printing position of the page c Important Make sure that the printed i...

Page 69: ...his if the printout on the back is not where you expected Setup Menu Item Settings default in bold Language English Français Deutsch Italiano ESPAÑOL SVENSKA Dansk Nederlands SUOMI Português Norsk Türkçe Time Out 0 5 to 60 to 300 in increments of 1 MP Mode Normal Last Manual Feed Off 1st Page EachPage Copies 1 to 999 Duplex 1 Off On Binding 1 Long Edge Short Edge Start Page 1 Front Back Skip Blank...

Page 70: ...on the status sheet Time Out Specifies the length of the time in seconds before a time out when interfaces are being switched automatically The time before a time out occurs is the length of time from the point when no data is being received from an interface until the point of switching the interface If the printer has a print job when switching the interface the printer prints the print job MP M...

Page 71: ...out limit is reached Size Ignore If you want to ignore a paper size error select On When you turn this item on the printer keeps printing even if the image size exceeds the printable area for the specified paper size This may cause smudgesbecauseofthetonerthatis nottransferredontothepaperproperly Whenthisitemisturned off the printer stops printing if a paper size error occurs Auto Cont When you tu...

Page 72: ...ize the printout is output in an alternate paper size Letter for A4 or A4 for Letter Extended Mode If On is selected printing continues even after the Replace Toner Cartridge error message appears on the LCD panel However the printing quality is not guaranteed and the service life of the photoconductor unit may be affected When a new toner cartridge is installed the setting automatically returns t...

Page 73: ...page of all jobs including 1 page jobs or jobs with an odd number of pages is printed in duplex printing mode Confirm Media Type Displays a message when the paper type in the tray selected for printing is different from that selected on Paper Type in the printer driver Job Info Displays job information on the control panel also skipping and canceling printing jobs can be done with this setting The...

Page 74: ...counter when you replace the maintenance unit For instructions on replacing the maintenance unit see the documentation supplied with the maintenance unit Quick Print JobMenu This menu allows you to print or delete print jobs that were stored in the printer s memory using the Quick Print Job feature Re Print Job Verify Job Stored Job of the printer driver s Reserve Job function For instructions on ...

Page 75: ...0D only These settings control communication between the printer and the computer when using the parallel interface Item Settings default in bold Parallel I F On Off Speed Fast Normal Bi D ECP Off Nibble Buffer Size Normal Maximum Minimum After this item is changed thesetting valuetakeseffectaftera warm bootor after thepoweris turnedon again While it is reflected in the Status Sheet and EJL read b...

Page 76: ...ttings youmustturnofftheprinterformorethanfivesecondsthenturn it back on Or you can perform a Reset All operation as explained in Reset Menu on page 73 Resettingtheprintererasesallprintjobs MakesuretheReadylightisnotflashingwhenyouresetthe printer USB Menu Item Settings default in bold USB I F 1 On Off USB Speed 1 2 HS FS Buffer Size 1 2 Normal Maximum Minimum 1 After this item is changed thesetti...

Page 77: ...k Menu See the Network Guide for each setting PCL Menu These settings are available in the PCL mode Item Settings default in bold FontSource Resident Download 1 Font Number 0 65535 depending on your settings Pitch 2 0 44 10 00 99 99cpi in 0 01cpi increment Height 2 4 00 12 00 999 75pt in 0 25pt increment SymSet IBM US Roman 8 Roman 9 ECM94 1 8859 2 ISO 8859 9 ISO 8859 10ISO 8859 15ISO PcBlt775 IBM...

Page 78: ...ight Specifies the default font height if the font is scalable and proportional You can select from 4 00 to 999 75 points in 0 25 point increments This item may not appear depending on the FontSource or Font Number settings SymSet Selects the default symbol set If the font you selected in FontSourceand Font Number is not available in the new SymSet setting the FontSource and the Font Number settin...

Page 79: ...Size Auto A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 MON DL C6 Error Sheet When you select On the printer prints out an error sheet when an error occurs in the PS3 mode or when the PDF file you tried to print is not a supported version Image Protect When On is selected the print quality is not reduced even with insufficient memory In that case Memory Overflow is displayed and the printing is stopped Wh...

Page 80: ...lt in bold Font Courier Prestige Roman Sans serif Roman T Orator S Sans H Script OCR A OCR B Pitch 10 cpi 12cpi 15cpi Prop Condensed Off On T Margin 0 40 0 50 1 50inch in 0 05 inch increments Text 1 66 81Lines CGTable PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 PcIcelandic PcE Europe BpBRASCII BpAbicomp Roman 8 PcEur858 ISO Latin1 8859 15ISO PcSI437 PcTurkish1 8859 9ISO Mazow...

Page 81: ...ect the graphics character table or the italics table The graphics table contains graphic characters for printing lines corners shaded areas international characters Greek characters and mathematical symbols If you select Italic the upper half of the character table is defined as italic characters Country Use this option to select one of the fifteen international symbol sets See the Font Guide for...

Page 82: ...e will reduce the size of the image being printed and may also cause some distortion when printing bit image graphics ZeroChar Specifies whether the printer prints a slashed or unslashed zero FX Menu Item Settings default in bold Font Courier Prestige Roman Sans serif Script Orator S OCR A OCR B Pitch 10cpi 12cpi 15cpi Prop Condensed Off On T Margin 0 40 0 50 1 50inch in 0 05 inch increments Text ...

Page 83: ... a line is assumed to be 1 pica 1 6 inch If you change the Orientation Page Size orT Marginsettings thepagelengthsettingautomaticallyreturnstothe default for each paper size CGTable Use the character generator CG table option to select the graphics character table or the italics table The graphics table contains graphic characters for printing lines corners shaded areas international characters Gr...

Page 84: ...y is high and if you select Light the bit image density is low If you select BarCode the printer converts bit images to bar codes by automatically filling in any verticalgapsbetweendots Thisproducesunbrokenverticallinesthatcanbereadbyabarcodereader This mode will reduce the size of the image being printed and may also cause some distortion when printing bit image graphics ZeroChar Selects whether ...

Page 85: ...rintable line The distance is measured in inches The smaller the value the closer the printable line is to the top Text Sets the page length in lines For this option a line is assumed to be 1 pica 1 6 inch If you change the Orientation Page Size orT Marginsettings thepagelengthsettingautomaticallyreturnstothe default for each paper size Auto CR Specifies whether the printer performs a carriage ret...

Page 86: ...es by automatically filling in any verticalgapsbetweendots Thisproducesunbrokenverticallinesthatcanbereadbyabarcodereader This mode will reduce the size of the image being printed and may also cause some distortion when printing bit image graphics ZeroChar Selects whether the printer prints a slashed or unslashed zero CharacterSet Selects character table 1 or 2 Password Config Menu Item Settings d...

Page 87: ...en All is selected the password is required to enter Quick Print JobMenu or ConfidentialJobMenu or to change the settings and to perform the items in all menus Before changing the setting you have to enter the password set in the Password Config setting Energy Saver Menu Item Settings default in bold Time to Sleep 1Min 3Min 5Min 15Min 30Min 60Min 120Min Deep Sleep Mode On Off Power Off Timer On Of...

Page 88: ...ength of the time until the printer enters the power off mode if there are no button operations and no jobs to be printed Note You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Support Menu Enter the SUPPORT MODE by pressing the d Down button while turning the printer on to ma...

Page 89: ...e Uses MIBv1 as a policy rule definition reporting the printer information to SNMP manager Printer Adjust Menu Enter the SUPPORT MODE by pressing the d Down button while turning the printer on to make the Printer Adjust Menu appear Note This menu is a special function You don t have to change it for ordinary use The settings in this menu may affect the remaining service lives of consumable product...

Page 90: ...2 FeedOffsetMP ScanOffsetMP FeedOffsetC1 ScanOffsetC1 FeedOffsetC2 ScanOffsetC2 FeedOffsetC3 ScanOffsetC3 FeedOffsetC4 ScanOffsetC4 TR Plain1 1 6 16 TR Plain2 TR SemiThk TR Labels TR Thick TR ExtraThck TR Thick3 TR Envelope AL M300 AL M400 Series User s Guide Using the Control Panel 90 ...

Page 91: ...n this menu and Special from Paper Type on the printer driver However duplex printing is not available with this settings and feeding paper takes more time Feed Offset Adjusts the vertical position in which to start printing The position moves lower on the sheet as the value increases This setting is used when doing single sided printing or printing the first page for duplex printing Scan Offset A...

Page 92: ...canOffsetMP ScanOffsetC1 ScanOffsetC2 ScanOffsetC3 For AL M400 Series only ScanOffsetC4 For AL M400 Series only Adjusts the vertical position in which to start printing The position moves to the right of the sheet as thevalueincreases ThissettingisusedwhenfeedingtheprintedpaperfromtheMPtray C1 C2 C3or C4 TR Plain1 TR Plain2 TR SemiThk TR Labels TR Thick TR ExtraThck TR Thick3 TR Envelope Adjuststh...

Page 93: ...ty images Do not turn off the printer until the LCD panel displays Ready Toner Refresh Removes deteriorated toner If the following problems have occurred while printing low density documents this may improve the printouts toner falls inside the printer or onto the paper blurring toner adheres to entire surface of the paper Do not turn off the printer until the LCD panel displays Ready Noise Level ...

Page 94: ...tes a problem When the mark is displayed at the right of the warning message multiple warnings have occurred The LCD panel also displays the remaining service life of the consumables and available paper sizes Adjusting Printer Wait a few minutes Do not open or close the covers or turn off the printer until this message disappears Bookmark Failed The selected menu cannot be registered as a bookmark...

Page 95: ...b see Canceling Printing on page 109 Can t Use Bookmark The registered menu cannot be used because the menu is disabled by changing any settings after registered the menu in bookmark Cassette Error 001 Cassette2 Error 002 Cassette3 Error 003 For AL M400 Series only Cassette4 Error 004 For AL M400 Series only Thewrongcassetteunitisinstalled Turnofftheprinter removethecassetteunit andthenturnonthe p...

Page 96: ...isabled Printing by specifying the number of copies is no longer possible due to a lack of memory RAM If this warning message appears print only one copy at a time To clear this warning message select Clear Warning from the control panel s Reset Menu See How to access the control panel menus on page 60 for instructions CompactFlash Error For AL M400 Series only The installed CompactFlash memory is...

Page 97: ... printing continues automatically after a certain period of time FeedRollerC1NeededSoon FeedRollerC2NeededSoon FeedRollerC3NeededSoon For AL M400 Series only Feed Roller C4 Needed Soon For AL M400 Series only This message indicates that the feed roller C1 C2 C3 or C4 is near the end of its service life You can continuetoprintuntiltheReplace Feed Roller C1 Replace Feed Roller C2 Replace Feed Roller...

Page 98: ...ified print quality The printer automatically lowers the print quality so that it can continue printing If the quality of the printout is not acceptable try simplifying the page by limiting the number of graphics or reducing the number and size of fonts To clear this warning message select Clear Warning from the control panel s Reset Menu See How to access the control panel menus on page 60 for in...

Page 99: ...The spool file on the driver is deleted while printing or the data is abnormal Press the OK button to clear the error Invalid PS3 For AL M300 Series only There are errors in the ROM module Turn off the printer and contact your dealer Maintenance Unit Needed Soon For AL M400 Series only Thismessage indicatesthatthemaintenanceunitisneartheendofitsservicelife Youcancontinueto print until the Replace ...

Page 100: ...oOff sotheprintercannotfeedpaper Press the W Pause Release button to cancel the print job To continue printing specify the paper source on the printer driver or set the above settings in Tray Menu to On Option Unit Error yyy The printer cannot recognize the installed optional product Remove the optional product and reinstall it Paper Out tttt sssss There is no paper in the specified paper source t...

Page 101: ...ze for LT in the Tray Menu Toclearthiswarningmessage makesurethatA4orLTissettothespecifiedpapersource tttt inthe Tray Menu load A4 or Letter size paper ssss1 or ssss2 in the specified paper source tttt and click the OK button or cancel the print job To cancel the print job see Canceling Printing on page 109 Password Changed The password has been changed successfully Paused The printer is not ready...

Page 102: ...imiting the number of graphics or reducing the number and size of fonts To avoid this error it is recommended that you set the Page Protect setting to On and add more memory to the printer See Setup Menu on page 69 and Memory Module on page 116 for details PS3 CompactFlash Full For AL M400 Series only The memory allocated for writing PostScript 3 commands on the optional CompactFlash memory is ful...

Page 103: ...ubsidebefore doing so Replace Maintenance Unit For AL M400 Series only The maintenance unithas reached theend of its service life and needs to be replaced For details about replacement see the instructions that come with the maintenance unit Caution If the printer has been in use the fuser and the surrounding areas may be very hot If you must touchoneoftheseareas turnofftheprinterandwait40minutest...

Page 104: ...ce has been reset and the buffer has been cleared The printer reboots automatically Reset to Save A controlpanelmenu setting waschangedwhile the printer was printing Press theOKbutton to clear this message The setting will become effective after printing has finished AlternativelyyoucanclearthismessagebyperformingReset Allonthecontrolpanel However the print data will be deleted ROM CHECK The print...

Page 105: ...t data Toner Cartridge Error There is a problem with the toner cartridge Remove the toner cartridge and reinsert it If that fails to clear the error replace the toner cartridge with a new one For details about replacement see the instructions that come with the toner cartridge Toner Low This message indicates that the toner cartridge is near the end of its service life Prepare a new toner cartridg...

Page 106: ...rintedanddeletedusingthecontrolpanel sQuick Print JobMenu JobssavedusingtheConfidentialJoboptioncanbeprintedfromtheConfidentialJobMenu Follow the instructions in this section Note The RAM Disk setting on the control panel must be set to Normal or Maximum to use the Reserve Job function We recommend installing optional memory to use this function For instructions about increasing your printer s mem...

Page 107: ...2 Press the d Down button repeatedly until ConfidentialJobMenu appears on the LCD panel then press the r Right button 3 Use the d Down or u Up button to scroll to the appropriate user name then press the r Right button 4 Enter your four digit password To enter the password press the d Down or u Up button to select the character and press the r Right button to determine the character After all char...

Page 108: ...he information about the installed options is correct If the options are installed correctly they appear under Hardware Configuration Ifthe options arenot listed try reinstalling them Note If the configuration status sheet does not list your installed options correctly make sure that they are securely connected to the printer If you are unable to get the printer to print a correct configuration st...

Page 109: ...then press the OK button 3 Press the d Down or u Up button to select Cancel Job then press the OK button Printing is canceled Note Select Cancel All Jobs on step 3 to cancel all print jobs in the printer s memory The operation is canceled and printing restarts one minute after the printer is not operated After canceling jobs is completed the printer recovers from pause Interrupting Printing If the...

Page 110: ... button to select Interrupt Printing then press the OK button Note The operation is canceled and the printing restarts one minute after the printer is not operated AL M300 AL M400 Series User s Guide Using the Control Panel 110 ...

Page 111: ...units are as follows AL M300 Series 250 Sheet Paper Cassette Unit 1 AL M400 Series 550 Sheet Paper Cassette Unit 3 Note The illustrations in this section show the AL M400 Series as an example Handling precautions Always pay attention to the following handling precautions before installing the option Be sure to lift the printer from the positions shown below Caution If you lift the printer incorrec...

Page 112: ...om its carton and place it where you intend to set up the printer 3 Confirm the bundled items a optional paper cassette unit b screws Note for AL M400 Series users If you install two or more optional paper cassette units secure them to each other in advance Then follow the steps below For details on how to install the optional paper cassettes together see the instructions that come with the paper ...

Page 113: ... Pull out the standard lower paper cassette Note for AL M300 Series users Remove the protective materials from the optional paper cassette before proceeding to step 6 AL M300 AL M400 Series User s Guide Installing Options 113 ...

Page 114: ...hen lower the printer until it rests securely on the optional paper cassette unit Note for AL M400 Series users If multiple optional paper cassette units are connected in advance place the printer onto the top paper cassette unit 7 Secure the printer to the optional paper cassette unit with the two screws AL M300 AL M400 Series User s Guide Installing Options 114 ...

Page 115: ...8 Insert the standard lower paper cassette 9 Insert the MP tray into the printer 10 Close the MP tray AL M300 AL M400 Series User s Guide Installing Options 115 ...

Page 116: ...an increase printer memory up to 1152 MB You may want to add additional memory if you are having difficulty printing complex graphics Installing a memory module Caution Be careful when working inside the printer as some components are sharp and may cause injury c Important Before you install a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise...

Page 117: ...2 Remove the left side cover by loosening the screw on the back of the printer and sliding the cover backward 3 Identify the RAM slot RAM slot AL M300 AL M400 Series User s Guide Installing Options 117 ...

Page 118: ...p Make sure that each notch a of the memory module fits to each protrusion of the slot a notch a b notch b c Important Do not force the memory module into the slot Be sure to insert the memory module facing the correct way Youshouldnotremoveanymodulesfromthecircuitboard Otherwise theprinterwillnot work 5 Reattach the left side cover to the printer as shown below AL M300 AL M400 Series User s Guide...

Page 119: ...Sheet on page 151 Removing a memory module Caution Be careful when working inside the printer as some components are sharp and may cause injury c Important Before you remove a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse Whenremovingamemorymodulefrom...

Page 120: ...Flashmemory besuretodischargeanystaticelectricitybytouchinga grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug the power cord and interface cable 2 Remove the left side cover by loosening the screw on the back of the printer and sliding the cover backward Caution If the printer has been inuse the heatsink inside the back cover may be ver...

Page 121: ...3 Identify the installation slot for a CompactFlash memory CompactFlash memory slot 4 Insert a CompactFlash memory into the slot AL M300 AL M400 Series User s Guide Installing Options 121 ...

Page 122: ...printer on To confirm that the option is installed correctly print a configuration status sheet See Printing a Configuration Status Sheet on page 151 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 170 AL M300 AL M400 Series User s Guide Installing Options 122 ...

Page 123: ...Perform the installation procedure in reverse Note Completely erase all data using specialized software or carry out Delete All CompactFlash Data on Support Menu before you give away or discard CompactFlash memory See Support Menu on page 88 for details Deleting files or formatting the CompactFlash memory from the computer may not erase the data completely PhysicallydestroyingtheCompactFlashmemory...

Page 124: ...nt procedure You will have to open some parts such as the printer cover of the printer when you are replacing consumables or maintenance parts Do not install used consumable products or maintenance parts that reach end of service life into the printer Fordetailsaboutthehandlingprecautions see Handlingtheconsumableproductsandmaintenance parts on page 18 Replacement Messages If a consumable product ...

Page 125: ...fuser has reached the end of its service life AL M400 Series LCD Panel Message Description Replace Toner Cartridge The toner cartridge has reached the end of its service life Replace Photoconductor The photoconductor unit has reached the end of its service life Replace Maintenance Unit The maintenance unit has reached the end of its service life AL M300 AL M400 Series User s Guide Replacing Consum...

Page 126: ...ter case is dirty or dusty turn off the printer and clean it with a soft clean cloth moistened with a mild detergent c Important Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components AL M300 AL M400 Series User s Guide Cleaning and Transporting the Prin...

Page 127: ...Cleaning the pickup roller MP tray 1 Open the MP tray 2 Pull out the MP tray from the printer AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 127 ...

Page 128: ...er parts of the two pickup rollers inside the printer with a well wrung wet cloth pickup roller 5 Gently wipe the rubber parts of the pickup roller on the MP tray with a well wrung wet cloth AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 128 ...

Page 129: ... pickup roller 6 Insert the lower paper cassette unit 7 Insert the MP tray into the printer 8 Close the MP Tray AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 129 ...

Page 130: ...Lower paper cassette 1 Open the MP tray 2 Pull out the MP tray from the printer AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 130 ...

Page 131: ...lower paper cassette 4 Gently wipe the rubber parts of the two pickup rollers inside the printer with a well wrung wet cloth pickup roller AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 131 ...

Page 132: ...petherubberpartsofthepickuprolleronthelowerpapercassettewithawell wrungwet cloth pickup roller 6 Insert the lower paper cassette unit AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 132 ...

Page 133: ... For long distances Before you move the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 13 Finding the place for the printer on page 15 AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 133 ...

Page 134: ...er then repack the printer in its original box c Important When moving the printer always keep it horizontal For short distances Before you move the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 13 Finding the place for the printer on page 15 1 Turn off the printer and remove the following items Power cord Interface cables Lo...

Page 135: ...correct positions as shown below c Important When moving the printer always keep it horizontal Note The above illustrations show the AL M400 Series as an example AL M300 AL M400 Series User s Guide Cleaning and Transporting the Printer 135 ...

Page 136: ... Paper Jam MP C1 C2 B MP tray Cassette1 2 Cover B on page 140 Clear Paper Jam MP C1 C2 B AL M400 Series only Clear Paper Jam C2 E2 B Clear Paper Jam C3 E2 B Clear Paper Jam C4 E3 B Clear Paper Jam C2 C3 E2 E3 B Clear Paper Jam C3 E2 E3 B Clear Paper Jam C3 C4 E3 B Clear Paper Jam C2 C3 C4 E2 E3 B For instructions on clearing this type of paper jam see Paper Jam C2 C3 C4 E2 E3 B Cassette2 4 Cover E...

Page 137: ...ioned in this section contact your dealer Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver Caution Unless specifically instructed in this guide be careful not to touch the fuser which is marked with a caution label or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one...

Page 138: ...rs in the fuser unit they may be very hot c Important Donotexposethephotoconductorunittosunlightatallandavoidexposingittoroomlight for more than three minutes Do not touch the transfer roller on the transfer unit to avoid damaging it 3 Unlock the release levers on the rear of the fuser unit AL M300 AL M400 Series User s Guide Troubleshooting 138 ...

Page 139: ...4 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper 5 Lock the release levers 6 Close cover B AL M300 AL M400 Series User s Guide Troubleshooting 139 ...

Page 140: ... B in the last step of the following procedure even if there is no jammed paper inside cover B 1 Open the MP tray and remove it 2 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper AL M300 AL M400 Series User s Guide Troubleshooting 140 ...

Page 141: ...Note When C2 is displayed on the LCD panel pull out the optional paper cassette as well 4 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper AL M300 AL M400 Series User s Guide Troubleshooting 141 ...

Page 142: ...on Be careful not to touch the rollers in the fuser unit they may be very hot c Important Donotexposethephotoconductorunittosunlightatallandavoidexposingittoroomlight for more than three minutes Do not touch the transfer roller on the transfer unit to avoid damaging it AL M300 AL M400 Series User s Guide Troubleshooting 142 ...

Page 143: ...levers on the rear of the fuser unit 8 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper 9 Lock the release levers AL M300 AL M400 Series User s Guide Troubleshooting 143 ...

Page 144: ...10 Insert the lower paper cassette 11 Insert the MP tray into the printer 12 Close the MP Tray AL M300 AL M400 Series User s Guide Troubleshooting 144 ...

Page 145: ... of the following procedure even if there is no jammed paper inside cover B The instruction describes about optional lower paper cassette C2 as an example Use the same procedure for optional paper cassette C3 and C4 1 Pull out the optional paper cassette from the cassette unit AL M300 AL M400 Series User s Guide Troubleshooting 145 ...

Page 146: ...2 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper 3 Open the rear cover of the optional paper cassette cover E2 Note The cover to be opened varies according to the error message displayed on the LCD panel When E2 and or E3 is displayed pull out the rear cover of the paper cassette C2 and or C3 AL M300 AL M400 Series User s Guide Troubleshooting...

Page 147: ...here is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper 5 Close the rear cover of the optional paper cassette AL M300 AL M400 Series User s Guide Troubleshooting 147 ...

Page 148: ...on Do not touch the transfer roller on the transfer unit to avoid damaging it c Important Donotexposethephotoconductorunittosunlightatallandavoidexposingittoroomlight for more than three minutes Do not touch the transfer roller on the transfer unit to avoid damaging it AL M300 AL M400 Series User s Guide Troubleshooting 148 ...

Page 149: ... the release levers on the rear of the fuser unit 9 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper AL M300 AL M400 Series User s Guide Troubleshooting 149 ...

Page 150: ...10 Lock the release levers 11 Insert the optional paper cassette AL M300 AL M400 Series User s Guide Troubleshooting 150 ...

Page 151: ...river for Windows see Printing a configuration status sheet on page 170 Operational Problems The Ready light does not turn on Cause What to do The power cord may not be properly plugged into the electrical outlet Turn off the printer check the power cord connections between the printer and theelectrical outlet then turn the printer back on The electrical outlet may be controlled by an outside swit...

Page 152: ...ver Menu on the control panel The Ready light is on but nothing prints Cause What to do Your computer may not be properly connected to the printer Perform the procedure illustrated in the Setup Guide The interface cable may not be plugged in securely Check both ends of the interface cable between the printer and the computer You may not be using the correct interface cable If you areusing the para...

Page 153: ...riate texts are used for the Share name of the shared printer Do not use spaces or hyphens for the Share name An additional driver cannot be installed on the client computer although the print server s OS and the client OS are different Install the printer drivers from the Software Disc Your network system causes this problem Ask the administrator of the network for assistance Note For the additio...

Page 154: ...r printer Make sure that you have installed the correct font See the Font Guide for more information Printout is garbled Cause What to do The interface cable may not be plugged in securely Make sure that both ends of the interface cable are plugged in securely You may not be using the correct interface cable If you areusing the parallel interface make sure that the cable is a double shielded twist...

Page 155: ... correctly Cause What to do Theprinteremulationsettinginyourapplicationmaybe incorrect Make sure that your application is set for the printer emulation you are using For example if you are using the ESC Page mode make sure that your application is set to use an ESC Page printer You may need more memory Graphicsrequirelargeamountsofmemory Installanappropriate memory module See Memory Module on page...

Page 156: ...e loaded paper Set the appropriate paper type in the printer driver Adjust the TR settings in the Printer Adjust Menu See Printer Adjust Menu on page 89 for details The printer may be being used in a location at a high altitudes Adjust the Highland setting in the Printer Adjust Menu See Printer Adjust Menu on page 89 for details There may be a temporary problem with the toner or developer Try to p...

Page 157: ...124 Half tone images print unevenly Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment Be sure to use paper that is newly unwrapped The gradation setting is too small when printing graphics For Windows users on the Basic Settings tab in the printer driver click the Advanced tab and select the More Settings button Then select the Halftoning The paper ...

Page 158: ...e Highland setting may not be set correctly for printing in a location at a high altitude SelecttheappropriatevalueinHighlandofthePrinter Adjust Menu See Printer Adjust Menu on page 89 for details The photoconductor unit may be near the end of its service life Replace the photoconductor unit See Replacing Consumable Products Maintenance Parts on page 124 Areas are missing in the printed image Caus...

Page 159: ...e replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 124 For Windows users you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver There may be a problem with the photoconductor unit Replace the photoconductor unit See Replacing Consumable Products Maintenance Parts on page 124 Printouts ar...

Page 160: ...n the Printer Adjust Menu See Printer Adjust Menu on page 89 for details There may be a temporary problem with the toner or developer Try to perform Dev Refresh or Toner Refresh in the Printer Adjust Menu Note that Toner Refresh consumes the toner See Printer Adjust Menu on page 89 for details The toner cartridge may be near the end of its service life If the message on the LCD panel or in EPSON S...

Page 161: ...ancontinue printing Checktoseeiftheprintoutisacceptable Ifnot addmorememory for a permanent solution or lower print quality temporarily in the printer driver If RAM Disk is set to Maximum or Normal on the control panel you canincreasetheavailablememoryspacebychangingthissetting to Off Memory Problems Insufficient memory for current task Cause What to do The printer has insufficient memory for curr...

Page 162: ...er settings Make sure that the correct paper size and paper source are set in the control panel or printer driver Too many sheets may be loaded in the MP tray or paper cassettes Make sure that you have not tried to load too many sheets of paper For the maximum paper capacity for each paper source see General on page 199 for AL M300 Series or General on page 207 for AL M400 Series If paper does not...

Page 163: ... paper cassette Cause What to do The paper guides are not set correctly Make sure that the paper guides in the optional paper cassettes are set to the correct paper size positions The optional paper cassette may not be installed properly See Optional Paper Cassette Unit on page 111 for instructions on installing an optional paper cassette unit The paper source setting may not be correct Make sure ...

Page 164: ... are having difficulty using printer with a USB connection see if your problem is listed below and take any recommended actions USB connections USB cables or connections can sometimes be the source of USB problems For best results you should connect the printer directly to the computer s USB port If you must use multiple USB hubs we recommend that you connect the printer to the first tier hub Wind...

Page 165: ...references Printing preferences for Windows 8 7 or Server 2012 on the shortcut menu that appears then right click anywhere in the driver If About is displayed in the shortcut menu that appears click it If a message box with the words Unidrv Printer Driver appears you must reinstall the printer software as described in the Setup Guide If About is not displayed the printer software has been installe...

Page 166: ...ion mode In this case it must be set manually to PS3 SettheemulationmodethroughtheSelecTypeEmulation Menu on the printer See Emulation Menu on page 66 The printer s emulation mode setting for the interface that you are using is incorrect The emulation mode can be set individually for each interface which receives print job data Set the emulation mode for the interface you are using to PS3 Settheem...

Page 167: ...he screen For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings tab of the printer s Properties dialog box Specify the appropriate substitution fonts using the Font Substitution Table The printer fonts cannot be installed Cause What to do TheEmulation Menuintheprinter sControlPanelisnot set to PS3 for the interface that you are using Change th...

Page 168: ...omthedataformat setting specified in the application Ifthefileiscreatedinanapplicationthatallowsyoutochangethe data format or encoding such as Photoshop make sure that the setting in the application matches that in the printer driver For Windows users only The print data is too large ClickAdvancedonthePostScriptsheetoftheprinter sProperties then change the Data Format setting from ASCII data defau...

Page 169: ...r Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows 8 Windows Server 2012 users Right click the bottom left corner of the screen in the desktop style sel...

Page 170: ... Note Print the configuration status sheet on A4 size paper Landscape 1 Access the printer driver 2 Click the Optional Settings tab and then click Configuration in Print Status Sheets Making Extended Settings You can make various settings in the Extended Settings dialog box To open the dialog box click Extended Settings on the Optional Settings tab Making Optional Settings The printer driver can u...

Page 171: ... Monitor is a utility program that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the Software Disc in the CD DVD drive Note If the Epson Install Navi screen does not appear automatically right click on the blank space in the modern UI style click All ...

Page 172: ...ialog box also appears by clicking the OrderOnline button on the Basic Settings tab in the printer driver About You can obtain information about EPSON Status Monitor such as product versions or interface versions Simple Status You can check printer status errors and warnings Detailed Status You can monitor detailed printer status When a problem occurs the most probable solution is displayed See De...

Page 173: ...are no jobs sent from the computer You can also access any of the menus by clicking the appropriate tab on each information window Note for Windows XP users EPSON Status Monitor is not available when printing from a Remote Desktop connection Detailed Status AL M300 Series AL M400 Series Replacement Parts Information AL M300 Series AL M400 Series AL M300 AL M400 Series User s Guide About the Printe...

Page 174: ... consumable products and maintenance parts online See Order Online on page 177 for details e Fuser Unit 1 Indicates the remaining servicelifeof thefuserunit Theserviceicon flasheswhenthefuser unit has some error or has neared the end of its service life f Maintenance Unit 2 Indicates the remaining service life of the maintenance unit The service icon flashes when the maintenance unit has some erro...

Page 175: ...n the Job Information screen and to select the type of jobs to be displayed Note for Windows XP users Shared Windows XP LPR connections and shared Windows XP Standard TCP IP connections with Windows clients do not support the Job Management function The Job Information tab is available when the following connections are used Server and Client Environments When using the shared Windows Server 2012 ...

Page 176: ...ox Whenthischeckboxisselected EPSONStatusMonitormonitorstheprinter status during a print job is processed b More Settings button Opens the More Settings dialog box to set how to display the tray icon c Pop up Notice Sets the notification to be displayed d Allow monitoring of shared printers check box Whenthischeckboxisselected asharedprintercanbemonitoredbyother computers If you connect the printe...

Page 177: ...appears automatically only when a replacement part first becomes low h More Settings button OpenstheMoreSettingsdialogboxinwhichyoucansettheURLforplacing an order appears i Monitor Settings button Opens the Monitor Settings dialog box to set the monitoring interval Note for Windows 8 7 or Vista users WhenAllowmonitoringofsharedprinterscheck box is selected the User AccountControldialogbox willappe...

Page 178: ...ninstall the printer software close all applications first and then uninstall the printer software from the following menu on the Control Panel Uninstall a Program for Windows 8 Server 2012 Program and Features for Windows 7 Vista Server 2008 Change or Remove Programs for Windows XP or Server 2003 Select the printer software that you want to uninstall and then click the item below Uninstall Change...

Page 179: ...same network system and they should be under the same network management beforehand Setting up the print server Follow the steps below to set up a computer as a print server and install the additional drivers on the server The additional drivers are required to print from client computers that have different operating systems from the server computer Note You must access Windows as the Administrat...

Page 180: ...ck either Network Setup Wizard or If you understand the security risks but want to share printers without running the wizard click here In either case follow the on screen instructions 3 Select Share this printer then type the name in the share name Note Do not use spaces or hyphens in the share name 4 Click Additional Drivers AL M300 AL M400 Series User s Guide About the Printer Software 180 ...

Page 181: ...lients then click OK Server OS Client OS Additional Driver Windows XP Windows XP clients Intel Windows 2000 or XP Windows XP x64 clients x64 Windows XP Windows XP x64 Server 2003 or Server 2003 x64 Windows XP clients Windows XP and Windows Server 2003 Windows XP x64 clients x64WindowsXPandWindowsServer 2003 AL M300 AL M400 Series User s Guide About the Printer Software 181 ...

Page 182: ... not need to reinstall them Setting up a client This section describes how to set up a client computer by accessing the shared printer on a network Note To share the printer on a Windows network you need to set the print server For details see Setting up the print server on page 179 This sectiondescribeshowtoaccessthesharedprinteronastandardnetworksystemusingtheserver Microsoft workgroup If you ca...

Page 183: ...istax64 evenifyouarenotanadministratororpoweruser youcaninstallthe printer driver by clicking Continue when the prompt to continue the installation appears Note TheillustrationsinthissectionshowWindows 7 screens They may bedifferentfrom the screens for your operating system 1 ForWindows8or8x64clients right clickthebottomleftcornerofthescreeninthedesktopstyle select Control Panel Then click View de...

Page 184: ...e next step If not click Stop and click The printer that I want isn t listed then go to step 6 For Windows XP or XP x64 select A network printer or a printer attached to another computer click Next then go to step 6 4 Select EPSON in the Manufacturer and your printer in the Printers then click Next 5 When Printer Sharing dialog appears enter the printer sharing information such as Share name or Lo...

Page 185: ...ed printer in the Printer When the dialog box to enter user name and password appears enter the information about the print server select name of the shared printer then click OK When Add Printer dialog box appears click Next For Windows Vista or Vista x64 click the icon of the computer or server that is connected to the shared printer When the dialog box to enter user name and password appears en...

Page 186: ... printer To make sure of the name of the shared printer ask the administrator of the network If the printer driver is installed in the client beforehand you need to select either the new printer driver or the current printer driver When the prompt to select the printer driver appears select the printer driver according to the message If the additional driver for the corresponding Windows is instal...

Page 187: ... even if you are not an administrator or power user you can install the printer driver by clicking Yes Windows 8 8 x64 7 7 x64 or Continue Windows Vista or Vista x64 when the prompt to continue the installation appears If the additional drivers are installed or the computers of the server and clients use the same OS you do not have to install the printer drivers from the Software Disc 1 Access the...

Page 188: ...lex printing of image data at Fine Note Add more memory modules into your printer if the amount of memory currently installed does not meet your printing needs Computer system requirements Windows Recommended OS Windows 8 8 x64 7 7 x64 Vista Vista x64 XP XP x64 Server 2012 x64 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 Remarks No restrictions for these systems Mac OS X Recommended ...

Page 189: ...rinterSoftware Disc into your CD DVD drive 2 If the printer is connected to a USB interface connect your computer to the printer with a USB cable then turn on the printer If the printer is connected to a parallel interface go to step 3 Note for Windows Vista users Without the Windows driver or the Adobe PS driver the display shows Found New Hardware In this case click Ask me again later 3 For WInd...

Page 190: ...is done click Finish Installing the PostScript printer driver for the network interface Note Set the network settings before installing the printer driver Refer to the Network Guide that comes with your printer for details Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned on Insert the printer Software Disc into your CD DVD drive 2...

Page 191: ...only Click Next 6 Specify the IP address and port name then click Next 7 Click Finish 8 ClickHaveDiskintheAddPrinterWizardandspecifythefollowingpathfortheSoftwareDisc If your CD DVD drive is D the path will be D Driver PostScript model name eppsnt inf Then click OK Note Change the drive letter as needed for your system 9 Select the printer and click Next 10 Follow the on screen instructions for th...

Page 192: ...N PostScript Printer Driver screen appears click Continue then follow the on screen instructions 5 Click Install to start the installation 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to select the printer In a network environment For Mac OS X users Note Although EPSONFireWire appears in the interface pop up list you cannot...

Page 193: ...low the instructions as appropriate below to select your printer IP Printing Select Epson from the Name List then select your printer from the Printer Model List USB Select your printer from the Name List then select your printer from the Printer Model List Bonjour Select your printer the printer name is followed by PostScript from the Name List Your printer model is automatically selected in the ...

Page 194: ...m the list 3 Select Options Supplies 4 Make necessary changes to the settings then close the dialog box 5 Quit Print Fax Print Scan for Mac OS 10 8 or 7 Using the PCL printer driver Using Epson Universal P6 Printer Driver EpsonUniversalP6PrinterDriveristheuniversalPCL6compatibleprintdriverthathasthefollowing features It supports the basic print functions needed for business situations It supports ...

Page 195: ...click setup exe in the D Driver PCLUniversal model name Win32 for32 bitWindowsOSorD Driver PCLUniversal modelname Win64 for 64 bit Windows OS Note Change the drive letter as needed for your system Follow the on screen instructions After the installation is done access your printer s Properties to customize the settings and Printing Preferences to make the appropriate printer driver settings Note T...

Page 196: ...Follow the on screen instructions AL M300 AL M400 Series User s Guide About the Printer Software 196 ...

Page 197: ...m Thick paper Weight 106 to 163 g m Extra thick paper Weight 164 to 216 g m Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause paper jams and other problems Paper that should not be used You cannot use the following paper in this printer It may cause...

Page 198: ...ples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area The assured printable area is an area 4 mm f...

Page 199: ... stack thick paper Up to a 5 5 mm thick stack extra thick paper Up to a 5 5 mm thick stack Standard lower paper cassette plain paper Uptoa27mmthickstack orupto250sheets 80 g m labels Up to a 10 mm thick stack semi thick paper Up to a 27 mm thick stack thick paper Up to a 10 mm thick stack extra thick paper Up to a 10 mm thick stack Optional paper cassette unit plain paper Uptoa27mmthickstack orupt...

Page 200: ... 136 scalable fonts for PostScript3 RAM 128MB expandableupto1152MBbyaddinganoptional1024MBRAM DIMM 1 Printing speed varies by paper type or other conditions 2 Available onlyforAL M300DN whenused overanetworkand equippedwithamemorymodule thathas 128 MBor more Environmental Temperature In use 5 to 32 C 41 to 89 6 F Not in use 20 to 40 C 4 to 104 F Humidity In use 15 to 85 RH Not in use 5 to 85 RH Al...

Page 201: ... W MAX 870 W 940 W During ready mode 37 W 39 W During sleep mode 2 65 W 2 63 W During deep sleep mode 0 98 W 1 01 W During power off mode 0 W 0 W Values represent power consumption while all operations are completely suspended Power consumption varies depending on operating conditions Note for users in Taiwan Rated voltage of this printer in Taiwan is 110 V to 127V Standard and approvals European ...

Page 202: ...dreef 5 1101 BA Amsterdam Zuidoost The Netherlands Telephone 31 20 314 5000 Interfaces Parallel Interface For AL M300D only Use the IEEE 1284 B compliant parallel interface connector ECP mode Nibble mode USB interface Hi Speed USB Compatible with the USB 2 0 Specification Note Your computer must support Hi Speed USB or USB in order to use Hi Speed USB or USB as the interface to connect your comput...

Page 203: ...assette capacity up to 250 sheets Paper types Plain paper Semi thick paper Preprinted paper Letterhead Recycled paper Color paper Thick paper Extra thick paper Labels Special Dimensions and weight Height 90 mm 3 5 in Width 393 mm 15 5 in Depth 399 mm 15 7 in Weight 3 kg 6 6 lb including cassette Note This product conforms to CE marking requirements in accordance with EC Directive 2004 108 EC Memor...

Page 204: ...resentative about the availability of the Return toner cartridge scheme Photoconductor Unit Product code Model Photoconductor Unit Black 1228 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC Maintenance Parts Fuser Unit Product code Model 3049 3050 1 2 Storage temperature 0 to 35 C 32...

Page 205: ...m Thick paper Weight 106 to 163 g m Extra thick paper Weight 164 to 216 g m Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause paper jams and other problems Paper that should not be used You cannot use the following paper in this printer It may cause...

Page 206: ...ples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area The assured printable area is an area 4 mm f...

Page 207: ...k paper Up to a 10 mm thick stack extra thick paper Up to a 10 mm thick stack Standard lower paper cassette plain paper Up to a 59 4 mm thick stack or up to 550 sheets 80 g m labels Up to a 20 mm thick stack semi thick paper Up to a 59 4 mm thick stack thick paper Up to a 20 mm thick stack extra thick paper Up to a 20 mm thick stack Optional paper cassette unit plain paper Up to a 59 4 mm thick st...

Page 208: ...alable fonts for PostScript3 RAM 128MB expandableupto1152MBbyaddinganoptional1024MBRAM DIMM 1 Printing speed varies by paper type or other conditions 2 Available only when used over a network and equipped with a memory module that has 128 MB or more Environmental Temperature In use 5 to 32 C 41 to 89 6 F Not in use 20 to 40 C 4 to 104 F Humidity In use 15 to 85 RH Not in use 5 to 85 RH Altitude 3 ...

Page 209: ...4 W MAX 900 W 960 W During ready mode 44 W 52 W During sleep mode 2 73 W 2 80 W During deep sleep mode 0 99 W 1 02 W During power off mode 0 W 0 W Values represent power consumption while all operations are completely suspended Power consumption varies depending on operating conditions Note for users in Taiwan Rated voltage of the printer in Taiwan is 110 V to 127V Standard and approvals European ...

Page 210: ...terdam Zuidoost The Netherlands Telephone 31 20 314 5000 Interfaces USB interface Hi Speed USB Compatible with the USB 2 0 Specification Note Your computer must support Hi Speed USB or USB in order to use Hi Speed USB or USB as the interface to connect your computer to the printer Since Hi Speed USB is fully compatible with USB USB can be used as an interface Ethernet interface You can use an IEEE...

Page 211: ...paper Thick paper Extra thick paper Labels Special Dimensions and weight Height 140 mm 5 5 in Width 393 mm 15 5 in Depth 399 mm 15 7 in Weight 4 kg 8 8 lb including cassette Note This product conforms to CE marking requirements in accordance with EC Directive 2004 108 EC Memory modules Make sure that DIMM you purchase is compatible with Epson products For details contact the store where you purcha...

Page 212: ...ative about the availability of the Return toner cartridge scheme Photoconductor Unit Product code Model Photoconductor Unit Black 1230 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC Maintenance Parts Maintenance unit Product code Model 3057 3058 1 2 Storage temperature 0 to 35 C 32...

Page 213: ...ou give themthefollowing information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for ...

Page 214: ...99 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 03 4393119 03 4396589 5F No 2 Nandong Rd Pingzhen City Taoyuan County 32455 Taiwan R O C 03 5325077 03 5320092 1F No 9 Ln 379 Sec 1 Jingguo Rd North Dist Hsinchu...

Page 215: ...uently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web ht...

Page 216: ...h Street District 1 Hochiminh City Vietnam Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 ...

Page 217: ... Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Yani No 49 Makassar Phone 62 411 350147 411 350148 AL M300 AL M400 Series User s Guide Where To G...

Page 218: ...ns of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications d...

Page 219: ...World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831...

Page 220: ...salesservices usersarewelcometocontacttheEpson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are avail...

Page 221: ... Enquiries on repair service and warranty AL M300 AL M400 Series User s Guide Where To Get Help 221 ...

Page 222: ...erview 24 Control panel menus about 60 bookmark 94 clock 75 confidential job 74 107 emulation 66 energy saver 87 ESCP2 80 FX 82 how to access 60 I239X 84 information 62 network 77 panel settings 60 parallel 75 password config 86 PCL 77 Printer Adjust Menu 89 printing 66 PS3 79 quick print job 74 106 reserve job data 106 reset 73 setup 69 support 88 system information 64 tray 65 USB 76 D Duplex pri...

Page 223: ...et AL M300DN 203 ethernet AL M400 Series 210 Parallel AL M300D 202 USB AL M300 Series 202 USB AL M400 Series 210 Interrupting printing 109 M Maintenance printer 126 Printer pickup roller 127 Maintenance Parts specification fuser unit AL M300 Series 204 specification maintenance unit AL M400 Series 212 Maintenance unit AL M400 Series Specifications 212 Memory module how to install 116 how to remove...

Page 224: ... 192 Precautions Replacing consumable products 124 Print layout Modifying the print layout 49 Printer cleaning 126 cleaning pickup roller 127 consumable products 26 electrical AL M300 Series 201 electrical AL M400 Series 209 environmental AL M300 Series 200 environmental AL M400 Series 208 general AL M300 Series 199 general AL M400 Series 207 maintenance parts 26 mechanical AL M300 Series 201 mech...

Page 225: ... menu 88 System information menu 64 T Toner cartridge Specifications AL M300 Series 204 Specifications AL M400 Series 212 Toner Save mode 45 Toner Save mode 45 Transporting the printer long distance 133 Transporting the printer short distance 134 Tray menu 65 Troubleshooting 94 108 136 151 165 memory problems 161 operational problems 151 options 163 paper handling problems 162 PostScript 3 mode 16...

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