Epson AL-M220DN User Manual Download Page 86

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Press the button on the top, then open covers F1
and F2.

Press lever A on left side.

Remove the maintenance unit A.

Remove the maintenance unit B while holding
section B.

Important:

❏

Do not expose maintenance unit B to
light for a long period of time.

❏

To avoid damaging it, do not touch the
photoconductor (drum) in
maintenance unit B.

While holding up inside cover C, remove any
sheets of paper.

Insert the maintenance unit B.

Insert the maintenance unit A.

Close covers F1 and F2.

AL-M320DN/AL-M310DN/AL-M220DN User's Guide

Troubleshooting

Summary of Contents for AL-M220DN

Page 1: ...User s Guide NPD5658 00 EN ...

Page 2: ...k Print JobMenu AL M320DN AL M310DN only 20 ConfidentialJobMenu AL M320DN AL M310DN only 20 Common Settings 21 Printer Settings 28 Admin Settings 38 Bookmark Menu For AL M320DN AL M310DN 39 Loading Paper Available Paper and Capacities 40 Available paper types and weights 42 Loading Paper 44 Paper cassette 44 MP tray 45 Paper Output Settings 46 Orientation to eject paper 46 Selecting and Using Prin...

Page 3: ...rint 92 Ready light is off 92 The ready light is on 92 Printout Problems 93 Print quality is poor 93 The printout is not what you expected 94 Printing in the PS3 Mode Problems 95 The printer does not print correctly in the PostScript mode 96 The printer does not print 96 The printer or its driver does not appear in utilities in the printer configuration Mac OS only 96 The font on the printout is d...

Page 4: ...sers in Singapore 112 Help for Users in Thailand 112 Help for Users in Vietnam 113 Help for Users in Indonesia 113 Help for Users in Hong Kong 115 Help for Users in Malaysia 115 Help for Users in the Philippines 116 AL M320DN AL M310DN AL M220DN User s Guide Contents 4 ...

Page 5: ...u withinformation onfonts used on the printer There are two font guides for the printer Confirm the printer s internal fonts by printing the font list from System Report and see the appropriate font guide Online Help for printer software Click Help for detailed information and instructions on the printer software that controls your printer Online help is automatically installed when you install th...

Page 6: ...or This Publication Nopartofthispublicationmaybereproduced storedin a retrieval system or transmitted in any form or by any means mechanical photocopying recording or otherwise withoutthepriorwrittenpermissionofSeiko Epson Corporation No patent liability is assumed with respect to the use of the information contained herein Neither is any liability assumed for damages resulting from the use of the...

Page 7: ... hands Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D If it does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the ope...

Page 8: ...stepped on Do not use printer in a damp environment Avoid locations that are subject to direct sunlight excessive heat moisture oil vapor or dust Avoid locations that are subject to the air coming directly from an air conditioner Do not place the printer on an unstable surface Slots and openings in the cabinet and the back or bottom are provided for ventilation Do not block or cover them Do not pu...

Page 9: ...utlet before cleaning Use a well wrung cloth for cleaning and do not use liquid or aerosol cleaners Handling the consumable products and maintenance parts Do not burn used consumable products and maintenance parts because they might explode and injure someone Dispose of them according to local regulations Be sure to keep consumable products and maintenance parts out of the reach of children When h...

Page 10: ...nit The printer head unit is NOT A SERVICE ITEM therefore the printer head unit should not be opened under any circumstances An additional laser warning label is affixed to the inside of the printer Ozone safety Ozone emission Ozone gas is generated by laser printers as a by product of the printing process Ozone is produced only when the printer is printing Ozone exposure limit The Epson laser pri...

Page 11: ...es of the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver slicenses warrantsoffitness road passes food stamps tickets etc Responsible use of copyrighted materials The printer may be used mistakenly or improperly to illegally copy copyrighted materials You must act responsibly when copying copyrighte...

Page 12: ...cassette 1 standard paper cassette 8 power switch 9 ventilation window 10 button to open covers F1 and F2 11 paper support Inside the paper cassette 1 paper guide side guide 2 paper guide back guide Inside the printer 1 lever to remove maintenance unit A 2 toner cartridge 3 maintenance unit A 4 lock release button for toner cartridge 5 maintenance unit B Rear view AL M320DN AL M310DN AL M220DN Use...

Page 13: ...0BASE T Yellow Flashing Green Receiving packets 1000BASE T Yellow Orange Ready 100BASE TX Yellow Flashing Orange Receiving packets 100BASE TX Yellow Off Ready 10BASE Te Yellow Flashing Off Receiving packets 10BASE Te Off Green Deep sleep mode 1000BASE T Off Off Deep sleep mode 100BASE TX 10BASE Te Power off mode See Energy Saver Menu on page 25 for details AL M320DN AL M310DN AL M220DN User s Guid...

Page 14: ...lding down the OK button for more than 2 seconds 6 r Right button Press to go to the next menu item or setting 7 Wakeup Sleep button Press to switch the status between available for printing and saving power This button lights up when the printer is in the sleep mode the deep sleep mode This button blinks when the printer enters the power off mode which saves power because almost all functions are...

Page 15: ...nce parts other than toner occurred Flashes when a warning related to these occurred 5 Toner light On when the printer s toner cartridge has run out of toner Flashes to indicate that toner is running low If this light is flashing have a new toner cartridge ready 6 Paper light Turnsonorflashes andwhenincombinationwiththeErrorlight usuallyindicatesa paper related problem On usually indicates a paper...

Page 16: ... are off When in sleep or deep sleep mode pressing any button returns the printer to the ready state For details about LED light statuses see Status and Error Lights for AL M220DN on page 78 AL M320DN AL M310DN AL M220DN User s Guide Getting to Know Your Printer 16 ...

Page 17: ...and d Down buttons to scroll through the items or press the l Left button to return to the previous level E Press the r Right button to carry out the operationindicatedbyanitem suchasprintinga configuration status sheet or resetting the printer or to view the settings available for an item such as paper sizes or emulation modes Use the u Up and d Down buttons to scroll throughavailablesettings the...

Page 18: ...ce Wide A4 MP Tray Priority Page Protect Auto Eject Page I F Time Out Size Ignore Time Setting Auto Cont Time to Sleep Language Status Sheet Note For references for the corresponding control panel menus see the following sections Tray Menu on page 28 Printing Menu on page 29 Setup Menu on page 21 Energy Saver Menu on page 25 Toopenthescreentodosettings followthestepsbelow A Access the printer driv...

Page 19: ... the amount of memory of each printer MAC Address Displays the MAC address of each printer System Report Note To use EpsonNet Config with a web browser to print a report access Information Confirmation Item Explanation Print Configuration Status Sheet Printsasheetshowingthecurrentprintersettingsandinstalledoptions Thissheetcanbe useful to confirm whether option have been installed correctly Print ...

Page 20: ...DN AL M310DN only Maintenance Unit B Life AL M320DN AL M310DN only Total Pages Displays the total number of pages printed by the printer Quick Print JobMenu AL M320DN AL M310DN only This menu allows you to print or delete print jobs that were stored in the printer s memory using the Quick Print Job feature Re Print Job Verify Job of the printer driver s Reserve Job function For instructions on usi...

Page 21: ...ty the MP tray has the highest priority as the paper source If you select Last the MP tray has the lowest priority Cassette Order AL M320DN AL M310DN only Specifies the cassette order for feeding paper when the setting for the printer driver s Paper Source is Auto Select Settings Top Bottom Bottom Top Manual Feed Allows you to select the manual feed mode for the MP tray Settings default in bold Of...

Page 22: ...opsprintingifapapersizeerroroccurs Settings default in bold Off On Auto Cont When you turn this setting on the printer automatically continues printing after a certain period of time when one of the following errors occurs Set Paper Print Overrun or Memory Overflow When this option is off you must press the OK button to resume printing Settings default in bold Off On Page Protect Allocatesaddition...

Page 23: ...In the duplex printing mode specifies whether to print the last page of a job in one side printing mode Setting Odd Page or1 Page can prevent thelast page from beingprinted on an unexpected page when you are printing on preprinted paper or hole punched paper Odd Page 1 page jobs or the last page of a job with an odd number of pages are printed in one side printing mode 1 Page 1 page jobs are print...

Page 24: ...0 00 14 00 Time Setting Specifies the current date and time by entering them directly Settings 2010 01 01 00 00 to 2098 12 31 23 59 Date Format Specifies the format to display the date Settings default in bold DD MM YY MM DD YY YY MM DD USB Menu Note After any item in the menu is changed the setting takes effect after a warm boot or after the power is turned on again While it is reflected in the S...

Page 25: ...nd Network Guide After any item in the menu is changed the setting takes effect after a warm boot or after the power is turned on again While it is reflected in the Status Sheet the actual change takes effect after a warm boot or after the power is turned on again Energy Saver Menu Note To use EpsonNet Config with a web browser to do settings access Configuration Common Settings Energy Saver Menu ...

Page 26: ...elected as Region Setting when the printer is turned on for the first time after you purchase it the default value is On If some other region is selected the default value is set to Off Note The printer does not enter the power off mode if it is receiving or sending data The printer recovers from the power off mode when the power switch is turned on Settings default in bold On Off Time to Off Inac...

Page 27: ...the current day For example after Time to Sleep Auto is set to Enable you can check if each time to sleep value based on the operation history has been calculatedoris still beingprepared Reset Menu Item Explanation Clear Warning Clears warnings except for those that occur from consumable products or mandatory replacement parts Clear All Warnings Clears all warnings that are shown on the LCD panel ...

Page 28: ...y For the types of paper that are available refer to Available Paper and Capacities on page 40 Cassette1 Size Specifies the paper size loaded in the standard paper cassette For the sizes of paper that are available refer to Available Paper and Capacities on page 40 Cassette1 Type Specifies the paper type loaded in the standard paper cassette For the types of paper that are available refer to Avail...

Page 29: ...paper Settings default in bold Front Back Paper Source Specifies whether paper feeds into the printer from the MP tray the standard paper cassette Cassette 1 or the optional paper cassette unit Cassette 2 3 4 5 IfyouselectAuto paperfeedsfromthepapersourcecontainingpaperthatmatchesyour Paper Size setting Settings default in bold Auto MP Tray Cassette1 Cassette2 Cassette3 For AL M320DN AL M310DN onl...

Page 30: ...e cImportant Make sure that the printed image does not extend beyond the edge of the paper Otherwise you may damage the printer Settings default in bold 99 0 0 0 99 0 mm in 0 5 mm increments Left Offset Makes fine adjustments to the horizontal printing position of the page cImportant Make sure that the printed image does not extend beyond the edge of the paper Otherwise you may damage the printer ...

Page 31: ... when downloaded fonts are available Font Number Sets the default font number for the default font source The available number depends on the settings you made Settings default in bold 0 65535 depending on your settings Pitch Specifies the default font pitch if the font is scalable and of fixed pitch This item may not appear depending on the FontSource or Font Number settings Settings default in b...

Page 32: ... in the printer This means that laterchangesinthePage SizeorOrientationsettingscausechangesintheFormvalue based on the stored VMI Settings default in bold 5 64 128Lines CR Function These functions are included for users of particular operating systems such as UNIX Settings default in bold CR CR LF LF Function These functions are included for users of particular operating systems such as UNIX Setti...

Page 33: ...n Font Selects the font Settings default in bold Courier Prestige Roman Sans serif Roman T Orator S Sans H Script OCR A OCR B Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Settings default in bold 10cpi 12cpi 15cpi Prop Condensed Turns condensed printing on or off Settings default in bold Off O...

Page 34: ... printing position goes beyond the right margin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives carriage return character This function is handled automatically by most applications Settings default in bold On Off Auto LF If you select Off the printer does not send an automatic line feed LF command with ea...

Page 35: ...tertableorthe italics table The graphics table contains graphic characters for printing lines corners shaded areas international characters Greek characters and mathematical symbols If you select Italic the upper half of the character table is defined as italic characters Settings default in bold PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 PcIcelandic PcE Europe BpBRASCII BpA...

Page 36: ... Specifies whether the printer prints a slashed or unslashed zero Settings default in bold 0 or the zero character with a slash I239X Menu Item Explanation Font Selects the font Settings default in bold Courier Prestige Gothic Orator Script Presentor Sans serif Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proporti...

Page 37: ...lt in bold Off On Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR If On is selected a line feed command is sent with each carriage return Select On if your text lines overlap Settings default in bold Off On Alt Graphics Turns the Alternate Graphics option on or off Settings default in bold Off On Bit Image Theprinterisabletoemulate...

Page 38: ...sword on the AL M320DN AL M310DN LCD panel press the u Up or dDownbuttonstoselectthecharactersandpresstherRightbuttontoconfirm Afterall characters are determined press the OK button Settings up to 20 characters Note The following characters and blank spaces can be used 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ _ Limitation When Interface is selected you need to enter the passw...

Page 39: ...e listed and you can select one of them The following menus are bookmarked by default Reset Menu MP Tray Size System Information Toreplaceabookmarkedmenutoanothermenu displaythemenuyouwanttoaddandpresstheOKbuttonformore than two seconds Note The maximum number of menus you can register as bookmarks is 3 AL M320DN AL M310DN AL M220DN User s Guide Getting to Know Your Printer 39 ...

Page 40: ...2 Legal LGL 3 Government Letter GLT Government Lagal GLG 3 Executive EXE F4 3 100 sheets 250 sheets 250 sheets A5 Landscape A6 100 sheets 250 sheets 250 sheets Custom CTM or User Defined Size Width 70 216 mm Length 4 148 365 mm 16 5 mm Width 105 216 mm Length 4 148 365 mm 27 5 mm 27 5 mm Semi thick Color Letterhead Special A4 A5 Portrait 2 B5 Letter LT Half Letter HLT 2 Legal LGL Government Letter...

Page 41: ...ote Even paper with a thickness within range may not be able to feed due to the paper s characteristics and qualities e g direction of the grain stiffness It may also have an effect on the print results If you select Auto Select in Paper Source in the printer driver the printer will search for a paper source containing the paper size specified in Document Size and prints from the paper source unti...

Page 42: ...inter Adjust Menu For details see Printer Adjust Menu on page 106 Useonlyatnormaltemperature 15 25 C andhumidity 40 60 Poor quality paper may reduce print quality or cause paper jams and other problems Recycled 60 90 g m Semi thick 75 90 g m Color 91 105 g m Letterhead 91 105 g m Preprinted 60 90 g m Thick 106 135 g m Thick 136 163 g m Extra Thick 164 216 g m Super Thick Custom 60 216 g m MP tray ...

Page 43: ... paper acid paper or paper that uses high temperature sensitive ink around 160 C Labels that peel easily or labels that do not cover the backing sheet completely Special surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven th...

Page 44: ... paper lifting plate inside the cassette is raised press down on the center of the paper lifting plate until the locking tab is locked C Pinch the knobs and slide the paper guides to accommodate the paper you are loading Note For paper larger than A4 press down the button on the bottom edge of the cassette pull out the cassette and then load the paper D Gripthepaperguidesandpullthemoutsideways to ...

Page 45: ...nter H Setthepapersizeonthepapersizesettingdial or Cassette1 Size on the control panel and Cassette1 Type settings to match the loaded paper size and paper type on the control panel For details see Tray Menu on page 28 MP tray Note To load envelopes see Envelopes on page 46 A Open the MP tray B Extend the paper support of the MP tray C Slide the paper guides to accommodate thepaper you are loading...

Page 46: ...select a radiobutton for the output orientation Selecting and Using Print Media You can use special media such as envelopes thick paper labels and transparencies When loading special media you should make paper settings You can also do these settings in the Tray Menu in the control panel for AL M320DN AL M310DN in EpsonNet Config on your web browser or in Printer Settings in the printer driver for...

Page 47: ...ter driver settings Make the following settings according to the paper you loaded on the printer See Available Paper and Capacities on page 40 Printer driver settings Paper Size Refer to Available Paper and Capacities on page 40 Paper Source MP Tray Paper Type Refer to Available Paper and Capacities on page 40 Available labels Labels designed for laser printers or plain paper copiers Labelsthatcom...

Page 48: ...r then select User Defined Size from the Document Size list on theMain tab In the User Defined Paper Size dialog box adjust the Paper Width Paper Height and Unit settings to match your custom paper Then click OK and your custom paper size will be saved Whensharingtheprinter onanetwork youcannot create User Defined Size at the client If you cannot use the printer driver as explained above access th...

Page 49: ... printer driver for AL M220DN or in EpsonNet Config on your web browser The items to be set are different depending on the paper you use See Using the Control Panel on page 17 See Selecting and Using Print Media on page 46 C Click Print from the File menu on the application you are using D Select your printer E Click Properties or Printing Preferences The printer driver s Main screen appears F Mak...

Page 50: ...vanced Features on page 54 G Click OK to close the printer driver screen H Click Print to start printing Setting the Main Screen This screen enables basic settings for printing such as paper source or paper size and also enables the settings for the basic functions such as multi page printing or 2 sided printing Note The printer driver s online help provides explanations on printer driver settings...

Page 51: ...nting data for a single page across multiple sheets poster printing on page 55 4 Paper Output Settings Selects the paper output orientation for the paper sizes which are supported to be fed in both portrait and landscape orientations See Paper Output Settings on page 46 5 Job Arranger Lite Allows you to print several documents created by different applications at onetimebyarrangesettings See Print...

Page 52: ...eras and scanners output devices such as printers printer driver settings of this product condition of consumables such as toner and output paper type Watermark This function allows you to print a text based or image based watermark on your document Note You can register up to 10 original watermarks Header Footer This function allows you to print user name computer name date time document name or ...

Page 53: ...chasNoticeSettingsforEPSONStatusMonitor For details see the help for each item For AL M220DN users YoucandoPrinterAdjustMenusettingsontheprinter scontrolpanelfromthisscreen See PrinterAdjustMenu on page 106 for how to access the menu AL M320DN AL M310DN AL M220DN User s Guide Printing Tasks 53 ...

Page 54: ...Reduce Enlarge Document printing the output paper size can be changed Set paper that is suitable for 2 sided printing duplex printing See Available Paper and Capacities on page 40 Printing to fold a batch of pages in half This function prints a booklet ready for center binding Fold the entire document in half and then bind it at the center of the printout This setting is suitable for documents tha...

Page 55: ... the data 2x1Poster Divided into 2 parts prints on 2 pages 2x2Poster Divided into 4 parts prints on 4 pages 3x3Poster Divided into 9 parts prints on 9 pages 4x4Poster Divided into 16 parts prints on 16 pages Preview the printout by clicking Settings C If you want to print alignment marks select Settings Print Cutting Guides select either one and then click OK Overlapping Alignment Marks Print guid...

Page 56: ...et 3 and Sheet 4 together Repeat steps 1 and 4 F Cut along the horizontal line blue that intersects the marks on Sheet 1 and Sheet 2 G Lay Sheet 1 and Sheet 2 on Sheet 3 and Sheet 4 so that the marks align Place tape on the back to hold it temporarily H Cutalongthehorizontalline red joiningthetop sides of the marks I Stick the paper together by placing tape on the back AL M320DN AL M310DN AL M220D...

Page 57: ...ture Sending the print job A Click the Maintenance tab then click Reserve Jobs Settings The Reserve Jobs Settings dialog box appears B Select the Reserve Jobs check box then select Re Print Job or Verify Job C Enter a user name and job name in the corresponding text boxes D Click OK Printing using the Quick Print Job Menu A Make sure the LCD panel displays Ready then press the r Right button to ac...

Page 58: ...in E Use the d Down or u Up button to scroll to the appropriate job name then press the r Right button F Use the d Down or u Up button to display Print To delete the print job press the d Down or u Up button to display Delete on the LCD panel G Press the r Right button to start printing or to delete the data Printing with an overlay This function allows you to print documents onto form templates w...

Page 59: ...erlay in the Layering list then click OK E Click OK F Click Print to print the document with the form data Improving the clarity of color documents Printing text clearly in black Whenyouprintacolordocument thequalityoftextcan be made more legible by printing it in black A Click the More Options tab and click Image Options B Select Print Text in Black from the Visibility drop down list C Click OK F...

Page 60: ...page 60 Selecting the value time which is calculated from the printer s operation history Item Value Time to Sleep Auto Enable Time to Sleep To make a weekly sleep schedule see Making a weekly sleep schedule on page 60 Making a weekly sleep schedule This section shows an image of a weekly sleep schedule See Sleep Schedule Menu on page 27 for the setting items Use EpsonNet Config with a web browser...

Page 61: ...hange becomes thenewdefaultvaluesforprintingfromallapplications However if you access the properties from an application the changed settings are only temporarily available in that application Locking the default settings The settings for functions such as Watermark and Header Footer can be locked to prevent users from changing the printer driver settings A Accesstheprinterdriver spropertiesfromSt...

Page 62: ...cessing from the printer driver Tray Icon Settings This setting decides the screen to be opened when you double click the EPSON Status Monitor tray icon on the taskbar A Right click the tray icon on the taskbar and click Tray Icon Settings B Set the printer name and information to display in the Tray Icon Settings Cancelling a Print Job This section describes how to delete and cancel a print job i...

Page 63: ...nceled Note SelectCancel All Jobsinstep3tocancelallprintjobs in the printer s memory For AL M220DN To cancel a job press the Job Cancel button on the printer s control panel From the computer For Windows A Click the Maintenance tab on the printer driver then click Print Queue B Right click the job you want to cancel and select Cancel AL M320DN AL M310DN AL M220DN User s Guide Printing Tasks 63 ...

Page 64: ...inter at once use the uninstaller Download the uninstaller from the Epson website http www epson eu Support Europe http support epson net outside Europe To use the uninstaller double click the uninstaller icon from the list displayed select the check box for the printer software you want to uninstall then click Uninstall Installing Software If you want to install or reinstall software you did not ...

Page 65: ...ws 8 right click the bottom left corner of the screen in the desktop style select Control Panel click View devices and printers then click Add a printer button For Windows Vista Windows XP or Windows Server 2008 R2 click Start point to Printer and Faxes then click Add a printer in the Printer Tasks menu For Windows Server 2003 click Start point to Settings and click Printers Then double click the ...

Page 66: ...Createanewport check box and select Standard TCP IP Port from the drop down list Click Next E ForWindowsXPorWindowsServer2003users only Click Next F Specify the IP address and port name then click Next G Click Finish H Click Have Disk in the Add Printer Wizard and specify the following path for the Software Disc If your disc drive is D the path will be D Driver PostScript eppsnt inf Then click OK ...

Page 67: ...esides this printer It supports most languages among the print drivers for this printer Note It also supports printing in ESC Page mode A Download the driver s executable file from the Epson support website http www epson eu Support Europe http support epson net outside Europe Note We recommend downloading the latest driver from the website However you can also find it on the software disc that ca...

Page 68: ...regulations Provideenoughspaceforthereplacementprocedure Youwillhavetoopensomeparts suchastheprintercover of the printer when you are replacing consumable products maintenance parts Do not install used consumable products that reach end of service life into the printer For details about the handling precautions see Handling the consumable products and maintenance parts on page 9 Ifaconsumable prod...

Page 69: ...eplace Toner cartridge The toner cartridge has reached the end of their service life and need to be replaced For details about replacement see the instructions that come with the toner cartridge AL M320DN AL M310DN AL M220DN User s Guide Maintaining the Printer 69 ...

Page 70: ...inner roller A Turn the printer off wait until the operation panel is unlit and then unplug the power plug from the outlet B Press the button on the top then open covers F1 and F2 cImportant Do not touch the inner rollers and gears Doing so may cause malfunctions or a deterioration in print quality C Press lever A on left side D Remove the maintenance unit A E Place maintenance unit A horizontally...

Page 71: ... you do this work remove the tape stuck securing grip and then move it J Return the grip to its original position u mark Make sure to return the grip to the u mark position If it is not in this position you will not be able to remove Maintenance Unit B the next time K Insert the maintenance unit B L Insert the maintenance unit A M Close covers F1 and F2 AL M320DN AL M310DN AL M220DN User s Guide M...

Page 72: ... appears when Cancel Jobisselectedafteryouspecifythefile tobecanceledon the control panel Can t Print The print data is deleted because it is incorrect Make sure the appropriate paper size and printer driver are used Can t Print Duplex The printer has encountered problems during duplex printing Make sure you are using an appropriate type and size of paper for the duplex printing The problem could ...

Page 73: ...automatically after a certain period of time F W Update Firmware is being updated Do not turn off the power until the update is complete F W Update Error The firmware update failed Turn the power off and on and then try to update again Feed Roller C1 Needed Soon Feed Roller C2 Needed Soon AL M320DN only Feed Roller C3 AL M320DN only This warning message indicates that the indicated feed roller is ...

Page 74: ...is not a genuine Epson toner cartridge Installing a genuine toner cartridge is recommended The printout and remaining service life of the toner cartridge displayed on the control panel may be different from those when using genuine Epson toner cartridges Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson Press the...

Page 75: ... Fuser AL M320DN only Thefuserhasreachedtheendofitsservicelifeandneeds to be replaced If this error occurs consult your dealer Replace Maintenance Unit A Replace Maintenance Unit B The indicated maintenance unit has reached the end of its service life and needs to be replaced Press the OK button to clear this error Replace Toner Cartridge The toner cartridge has reached the end of their service li...

Page 76: ...Menu is set to A4 LT LT A4 or A4 LT When printing a job specified as A4 with the printer driver there is no paper source that is set as A4 or as LT alternate size for A4 in the Tray Menu When printing a job specified as letter size with the printerdriver thereisnopapersourcethatissetasLTor as A4 alternate size for LT in the Tray Menu Toclearthiswarningmessage makesurethatA4orLTis set to the specif...

Page 77: ...Install only the toner cartridge listed in Consumable Products and Options on page 109 AL M320DN AL M310DN AL M220DN User s Guide Troubleshooting 77 ...

Page 78: ...below light on blink1 turn on for 0 3 seconds off for 0 3 seconds blink2 turn on for 0 6 seconds off for 0 6 seconds blink3 turn on for 0 6 seconds off for 2 4 seconds blink4 turn on for 1 2 seconds off for 1 2 seconds Light off Status specific either lit blinking or unlit Statuses and handling methods status monitor messages in bold Correct time using Time Setting Time is not set in the printer S...

Page 79: ... Epson Press the OK button on the control panel to resume printing Toner Low Thetonercartridgeisneartheendofitsservicelife Prepareanewtonercartridge Non Genuine Toner Cartridge The installed toner cartridge is not a genuine Epson toner cartridge Close Cover A cover is open or not closed securely Open the cover once and then close it Check Paper Size Thepaperloadedinthespecifiedpapersourcedoesnotma...

Page 80: ...load A4 or Letter size paper in the specified paper source and click the OK Note If A4 LT Auto Switching in Setup Menu is set to A4 LT LT A4 or A4 LT When printing a job specified as A4 with the printer driver there is no paper source that is set as A4 or as LT alternate size for A4 in the Tray Menu When printing a job specified as letter size with the printer driver there is nopapersourcethatisse...

Page 81: ...normal Press the OK button to clear the error and skip the page on which the error occurred If there is a printable page restart printing from there To cancel the print job see Cancelling a Print Job on page 62 Unable Clear Error The printer cannot clear an error message because the error status still remains Try solving the problem again FORMATTING Formatting initializing Please wait ROM CHECK Th...

Page 82: ...rn is printed to check for uneven printing at the specified density 25 50 or 100 Warming Up The printer is warming up the fuser to be ready to print Adjusting Printer Waitafewminutes Donotopenorclosethecovers orturnofftheprinteruntilthis message disappears Canceling Job The printer is canceling the specified print job and the current print job Please wait Sleep The printer is currently in the powe...

Page 83: ...ueprinting Ifthe quality of the printout is not acceptable try simplifying the page by limiting the number of graphics or reducing the number and size of fonts Need Memory The printer has insufficient memory to complete the current print job To prevent this problem from recurring reduce the resolution of the image to be printed Service Req A controller error or a print engine error has been detect...

Page 84: ...n press the r Right button D Use the d Down button to select System Report then press the r Right button E Use the d Down button to select Print Configuration Status Sheet thenpressthe r Right button F Confirm that the information about the installed options is correct If the options are installed correctly they appear under Hardware Configuration If the options are not listed try reinstalling the...

Page 85: ...inter are correct See Paper Does Not Feed Properly on page 90 for more information Caution When you open the printer s covers F1 F2 or E while doing these operations do not touch the areas indicated by the warning labels High temperatures may cause burns caution label Caution Be careful of the covers opening and closing quickly There is a risk of pinching your fingers and being injured Inside Insi...

Page 86: ...ion B cImportant Do not expose maintenance unit B to light for a long period of time Toavoiddamagingit donottouchthe photoconductor drum in maintenance unit B F While holding up inside cover C remove any sheets of paper G Insert the maintenance unit B H Insert the maintenance unit A I Close covers F1 and F2 AL M320DN AL M310DN AL M220DN User s Guide Troubleshooting 86 ...

Page 87: ...annot pull the paper out from the upper part go to step 3 C While opening section D remove any sheets of paper D Close cover E at the back E Press the button on the top open and close cover F1 then close cover F2 AL M320DN AL M310DN AL M220DN User s Guide Troubleshooting 87 ...

Page 88: ...ts of paper D Place your finger on the blue knob and firmly raise the inside cover E Insert the paper cassette F Press the button on the top open and close cover F1 then close cover F2 MP MP tray A Remove any sheets of paper B Remove all paper from MP tray and reload AL M320DN AL M310DN AL M220DN User s Guide Troubleshooting 88 ...

Page 89: ... as an example Use the same procedure for optional paper cassettes C2 and C3 A Remove the paper cassette B Remove any sheets of paper C Insert the paper cassette D Press the button on the top open and close cover F1 then close cover F2 E Confirm that the paper size and the orientation match the settings in the control panel for AL M320DN AL M310DN in EpsonNet Config on your web browser or in Print...

Page 90: ...d too many sheets of paper For the maximum paper capacity for each paper source see Available Paper and Capacities on page 40 Ifpaperdoesnotfeedfromtheoptionalpapercassette unit the unit may not be installed properly For instructions on installing the unit see Optional paper cassette unit on page 101 Ifpaperdoesnotfeedfromtheoptionalpapercassette unit it may be because the printer driver does not ...

Page 91: ... To not enter the power off mode access Energy Saver Menu and set both Power Off if Inactive and Power Off If Disconnected to Off The printer turns off automatically Cause What to do The printer is in the power off mode the Wakeup Sleep button lights for AL M320DN AL M310DN or all lights are off for AL M220DN To not enter the power off mode access Energy Saver Menu and set both Power Off if Inacti...

Page 92: ...d Power Off If Disconnected to Off The ready light is on Cause What to do The printer is paused or offline Windows If you stop printing or the printer stops printing because of some error the printer or status of the print manager changes to Pause Printing You cannot print in this status 1 Click Start Devices and Printers 2 Select the icon for the printer and open the Printer menu from the Print J...

Page 93: ...Main Charger in the Printer Adjust Menu The Highland setting may not be set correctly for printing in a location at a high altitude Select the appropriate value in Highland of the Printer Adjust Menu See Printer Adjust Menu on page 106 There may be a problem with the toner cartridge or the toner cartridge has come to near the end of its service life Print several pages to check if the quality of t...

Page 94: ...gins may be set incorrectly in your application Make sure that you are using the correct page length and margin settings in your application The paper size setting may be incorrect Make sure the correct paper size is set in the Tray Menu using the printer scontrolpanel EpsonNetConfigonyourwebbrowser orthe Printer Settings in the printer driver The offset values may be changed in the Printer Adjust...

Page 95: ...et Config onyour web browser or the Printer Settings in the printer driver See Emulation Menu on page 31 Note If a configuration status sheet does not print correctly your printer may be damaged Contact your dealer or a qualified service representative The font cannot be printed Cause What to do For Windows users you may use the printer fonts substituted for specified TrueType fonts In the printer...

Page 96: ...t printer driver is selected Make sure that the PostScript printer driver that you are using to print is selected The Emulation Menu in the printer s Control Panel is set to a mode other than Auto or PS3 for the interface that you are using Change the mode setting to either Auto or PS3 The printer or its driver does not appear in utilities in the printer configuration Mac OS only Cause What to do ...

Page 97: ... users only The Data Format setting is different from the data format setting specified in the application If the file is created in an application that allows you to change the data format or encoding such as Photoshop make sure that the setting in the application matches that in the printer driver For Windows users only The print data is too large Click Advanced on the PostScript sheet of the pr...

Page 98: ...we recommendthatyouconnecttheprintertothefirsttierofacertified hub Microsoft s universal driver is installed To check if the universal driver has been installed see the note below Reinstall the printer software as described in the Setup Guide Note To check if the Universal driver has been installed follow the steps below A Open Devices and Printers Then right click the icon for your printer B Clic...

Page 99: ...64 clients x64 Windows XP WindowsXPx64 WindowsServer2003 or Windows Server 2003 x64 Windows XP clients Windows XP and Windows Server 2003 Windows XP x64 clients x64 Windows XP and Windows Server 2003 Windows 10 Windows 8 1 Windows 8 1 x64 Windows 8 Windows 8 x64 Windows 7 Windows 7 x64 Windows Vista Windows Vista x64 Windows Server 2016 Windows Server 2012 R2 Windows Server 2008 2008 x64 R2 Window...

Page 100: ...n moving the printer always keep it horizontal For long distances Beforeyoumovetheprinter preparethelocationwhere you are going to place it See the following sections Setting up the printer on page 7 Finding the place for the printer on page 8 Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials A Make sure ...

Page 101: ...ing Options AL M320DN AL M310DN Optional paper cassette unit For details about the paper types and sizes that you can use with the optional paper cassette unit see Available Paper and Capacities on page 40 The available optional paper cassette units are as follows 250 Sheet Paper Cassette Unit 2 Handling precautions Always pay attention to the following handling precautions before installing the o...

Page 102: ...Align each corner of the other optional paper cassette unit or printer with those of the first optional paper cassette unit Then lower the otheroptional paper cassette unit or printer until it rests securely on the optional paper cassette unit Optional paper cassette unit Printer D Reconnect the interface cable and power cord and then turn the printer on To confirm that the option is installed cor...

Page 103: ...n printer emulation FX mode IBM Proprinter emulation I239X mode PostScript compatible with PostScript Level 3 PS3 mode PCL6 PCL5 emulation PCL mode PDF 1 7 Memory RAM 1024MB 512MB 512MB Interfaces USB Hi Speed USB Ethernet 1000BASE T 100BASE TX 10BASE Te Supported protocols TCP IP IPv4 IPv6 LPR Port9100 WSD Bonjour IPP IPPS HTTP HTTPS SNMP SMTP LLTD IPSec 802 1X Resident fonts 84 scalable fonts an...

Page 104: ...15 to 80 RH Altitude Air pressure 6 0 to 3 500 meters Storage environment Temperature 0 to 35 C 32 to 95 F Humidity 15 to 85 RH Altitude Air pressure 0 to 3 500 meters 0 to 15 000 in transport 1 Depending on the paper type or size such as printing on paper smaller than A4 the print speed may become slower The abbreviation ppm means pages per minute 2 Figures in mm are rounded off to the nearest wh...

Page 105: ...tion varies depending on operating conditions Note for users in Europe See the following Website for details on power consumption http www epson eu energy consumption Note for users in Taiwan Rated voltage of this printer in Taiwan is 110 V Supported operating systems Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Wind...

Page 106: ...n is not displayed even if you switch the printer for a different printer that is the same model Settings default in bold Unique Common 11 MP Size Setting 12 C1 Size Setting 13 C2 Size Setting 14 C3 Size Setting Printsonthe papersizespecifiedinthe Tray Menu Papersizesthatwerespecifiedforthe print job from the printer driver are ignored 17 ShowSleepByRdyLamp The Ready light flashes when in sleep mo...

Page 107: ...he position moves lower on the sheet of paper as the value increases This setting is used when doing single sidedprintingorprintingonthebacksideofthesheetofpaperforduplexprinting Settings default in bold 3 5 0 0 3 5 mm in 0 5 mm increments 052 Scan Offset Do thisadjustmentafteryouhaveeliminatedthe variationbetweenthepapersourcesby 056 060 064 068 072 076 Thisfunctionadjuststhehorizontalpositionatw...

Page 108: ...eg2 MP 061 Feed Reg2 C1 065 Feed Reg2 C2 069 Feed Reg2 C3 AL M320DN AL M310DN only Adjuststheverticalpositionatwhichtostartprintingandeliminatethevariationbetween the papersources The position moves lower on thesheet of paper as the value increases Thissettingisusedwhenfeedingpaperforprintingonthefrontsideofthesheetofpaper for duplex printing Settings default in bold 3 5 0 0 3 5 mm in 0 5 mm incre...

Page 109: ...rints the pattern in a 25 density halftone 304 Screen 50 prints the pattern in a 50 density halftone 305 Screen 100 prints the pattern at 100 density Consumable Products and Options Consumable products Product name Part number Remark Standard Capacity Toner Cartridge 10080 Storage temperature 10 to 32 5 C 50 to 90 5 F Storage humidity 15 to 80 RH TheseproductscomplywithCEmarkingrequirements in acc...

Page 110: ...hose marks Copyright 2017 Seiko Epson Corporation SOFTWARE LICENSE 1 This product includes open source software programs according to the license terms of each open source software program 2 We provide the source code of some of such open source softwares until five 5 years after the discontinuation of same model of this printer product If you desire to receive the source code above please contact...

Page 111: ...oftware version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson support Help for Users in Taiwan Contacts for ...

Page 112: ...echnical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specif...

Page 113: ...Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500 766 Fax 62 21 808 66 799 Our Hotline team can help you with the following over the phone or fax Sales enquiries and product information Technical support Epson Service Center Province Company Name Address Phone E mail DKI JAKARTA ESS Jakarta MG DUA RUKO MANGGA DUA MALL NO 48 JL ARTERI MANGGA DUA JAKARTA UTARA DKI 62...

Page 114: ...3 JAKPUS DKI JAKARTA 6221 5724335 ess support epson indonesia co id EAST JAWA ESS SURABAYA JL JAWA NO 2 4 KAV 29 RUKO SURYA INTI SURABAYA JATIM 6231 5014949 esssby support epson indon esia co id BANTEN ESS SERPONG Ruko mall WTC MATAHARI no 953 SERPONG Banten 6221 53167051 esstag support epson indon esia co id CENTRAL JAWA ESS SEMARANG Komplek Ruko Metro Plaza Blok C20 Jl MT Haryono No 970 Semarang...

Page 115: ...ageinbothChineseandEnglish ontheInternettoprovideuserswith the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users...

Page 116: ...nd E mail Enquiries are available Technical support To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph Our Hotline team can help you with the followin...

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