Cause
What to do
You may not be using the correct type of paper for your
printer.
EPSON Color Laser Paper or smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 201 for information on choosing paper.
The paper path inside the printer may be dusty.
Clean internal printer components by printing three pages with
only one character per page.
There may be a problem with photoconductor units.
Replace the photoconductor units. See “Replacing Consumable
Products/Maintenance Parts” on page 146.
Areas are missing in the printed image
Cause
What to do
Your paper may be moist or damp.
This printer is sensitive to moisture absorbed by the paper. The
higher the moisture content in the paper, the lighter the printout.
Do not store paper in a humid or damp environment.
You may not be using the correct type of paper for your
printer.
If the surface of your paper is too rough, printed characters may
appear distorted or broken. Smooth, high-quality copier paper is
recommended for best results. See “Available paper types” on
page 201 for information on choosing paper.
Completely blank pages are output
Cause
What to do
The printer may have loaded more than one sheet at a
time.
Remove the paper stack and fan it. Tap it on a flat surface to even
the edges, then reload the paper.
The problem may be with your application or interface
cable.
Print out a configuration status sheet. See “Printing a
Configuration Status Sheet” on page 166. If a blank page is
ejected, the problem may be with the printer. Turn off the printer
and contact your dealer.
The paper size setting may be incorrect.
Make sure the correct paper size is set in the
Tray Menu
on the
control panel.
The
MP Tray Size
setting may be incorrect.
When loading paper for which the size is not specified with
Auto
setting, specify the correct paper size on the
MP Tray Size
setting in the
Tray Menu
on the control panel.
AL-C500 Series User's Guide
Troubleshooting
174
