Paper does not feed from the optional paper cassette
Cause
What to do
The paper guides are not set correctly.
Make sure that the paper guides in the optional paper cassettes
are set to the correct paper size positions.
The optional paper cassette may not be installed
properly.
See “Optional Paper Cassette Unit” on page 126 for instructions
on installing an optional paper cassette unit.
The paper source setting may not be correct.
Make sure you have selected the proper paper source in your
application.
There may be no paper in the paper cassette.
Load paper into the selected paper source.
Too many sheets may be loaded in the paper cassette.
Make sure that you have not tried to load too many sheets of
paper. For the maximum paper capacity for each paper source,
see “General” on page 203.
The paper size is not set correctly.
Make sure to set the paper guides in the optional paper cassette
correctly.
An installed option cannot be used
Cause
What to do
The installed option is not defined in the printer driver.
For Windows users:
You have to make settings manually in the printer driver. See
“Making Optional Settings” on page 185.
The optional product is not available
Cause
What to do
The printer does not recognize the optional product.
Print a configuration status sheet to see if the printer recognizes
the optional product. If not, reinstall the optional product.
The setting for recognizing options may be set manually.
See “Making Optional Settings” on page 185 to set the printer
driver to automatically update information about options.
Problems Using Optional Staple/Stacker Unit
For details, see “Problems Using Stapler/Stacker Unit” on page 122.
AL-C500 Series User's Guide
Troubleshooting
178
