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Epson AL-C500 Series, User Manual

The Epson AL-C500 Series setup manual is available for free download on our website. This comprehensive manual provides step-by-step instructions for setting up and using your Epson AL-C500 printer. Get all the information you need to optimize performance and maximize productivity. Download the manual now from manualshive.com.

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Memory  Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  176

Insufficient  memory  for  current  task. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   176
Insufficient memory to print all copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  176

Paper  Handling  Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   177

Paper does not feed properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  177

Problems  Using  Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   177

The message Invalid AUX I/F Card appears on  the  LCD  panel. . . . . . . . . . . . . . . . . . . . . . . . . . . .  177
Paper does not feed from the optional paper  cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  178
An installed option cannot  be  used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  178
The optional product is not available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   178

Problems Using Optional Staple/Stacker  Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  178
Correcting  USB  Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   179

USB  connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  179
Windows  operating  system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   179
Printer  software  installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  179

Status  and  Error  Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   180
Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   180
Printing in the PostScript 3 Mode Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   180

The printer does not print correctly in the PostScript mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   180
The  printer  does  not  print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   181
The printer or its driver does not appear in utilities in the printer configuration (Mac OS only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   181

The font on the printout is different from  that  on  the  screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  181
The printer fonts cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   182
The edges of texts and/or images  are  not  smooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   182
The printer does not print normally via the  USB  interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  182
The printer does not print normally via the  network  interface. . . . . . . . . . . . . . . . . . . . . . . . . . . .   182
An  undefined  error  occurs  (Mac  OS  only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  183

Chapter 9

About the Printer Software

Using the Printer Software  for  Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   184

Using the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   184
Using  EPSON  Status  Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  186
Uninstalling  the  printer  software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   193

Using  the  PostScript  Printer  Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  194

Computer system requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   194
Using the PostScript printer driver with Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  194
Using the PostScript printer driver with  Mac  OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   197

AL-C500 Series     User's Guide

Contents     

10

Summary of Contents for AL-C500 Series

Page 1: ...User s Guide NPD4626 00 EN ...

Page 2: ...f LOGO GmbH IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation Apple Macintosh Mac Mac OS AppleTalk and Bonjour are registered trademarks of Apple Inc Apple Chancery Chicago Geneva Hoefler Text Monaco New York andTrue Type are trademarksor registered trademarksof Apple Inc EPSO...

Page 3: ...s a trademark of Nebiolo HP and HP LaserJet are registered trademarks of the Hewlett Packard Company PCL is the registered trademark of Hewlett Packard Company Adobe the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions General Notice Other product names used herein are for identification purposes only and may be trademarks of ...

Page 4: ...Edition Windows Vista Home Premium x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise Edit...

Page 5: ... radiation 20 Ozone safety 21 Chapter 1 Getting to Know Your Printer Printer Parts 22 Front view 22 Rear view 23 Inside the printer 23 Control panel 25 Options 26 Consumable Products 27 Maintenance Parts 28 Where to Find Information 28 Printer Features 29 Power saving performance 29 Print Job Arranger 29 Stapling Offset function 29 Large paper output capacity 29 Chapter 2 Printing Tasks Loading Pa...

Page 6: ...anced Layout 45 Duplex printing 45 Modifying the print layout 46 Resizing printouts 47 Printing watermarks 48 Printing headers and footers 50 Printing with an overlay 51 Printing with an overlay with the storage 54 Printing the copy protected document 56 Printing Multiple Print Jobs at Once 57 Printing Web Pages to Fit Your Paper Size 58 Using the Reserve Job Function 58 Sending the print job 59 C...

Page 7: ...9 Bookmark Menu 89 Status and Error Messages 90 Printing and Deleting Reserve Job Data 105 Using the Quick Print Job Menu 105 Using the Confidential Job Menu 106 Printing a Configuration Status Sheet 106 Canceling Printing 107 Using the Pause Release button 107 Using the Reset menu 108 Interrupting Printing 108 Chapter 4 Using Optional Stapler Stacker Unit Installing Removing Stapler Stacker Unit ...

Page 8: ... module 136 Removing a memory module 140 Interface Card 140 Installing an interface card 140 Removing an interface card 142 CompactFlash Memory 142 Installing a CompactFlash memory 142 Removing a CompactFlash memory 144 Chapter 6 Replacing Consumable Products Maintenance Parts Precautions During Replacement 146 Replacement Messages 146 Chapter 7 Cleaning and Transporting the Printer Cleaning the P...

Page 9: ...168 Cannot access the shared printer 168 Printout Problems 169 The font cannot be printed 169 Printout is garbled 169 The printout position is not correct 170 Graphics do not print correctly 170 Color Printing Problems 171 Cannot print in color 171 The printout color differs when printed from different printers 171 The color looks different from what you see on the computer screen 171 Print Qualit...

Page 10: ...tly in the PostScript mode 180 The printer does not print 181 The printer or its driver does not appear in utilities in the printer configuration Mac OS only 181 The font on the printout is different from that on the screen 181 The printer fonts cannot be installed 182 The edges of texts and or images are not smooth 182 The printer does not print normally via the USB interface 182 The printer does...

Page 11: ...6 Options 206 550 Sheet Paper Cassette Unit 206 1100 Sheet Paper Cassette Unit 207 Memory modules 208 Parallel Interface Card 208 CompactFlash memory 208 1000 Sheet Stapler Stacker Unit 208 Consumable Products 210 Toner Cartridge 210 Photoconductor Unit 211 Waste Toner Collector 211 Staple Cartridge 211 Maintenance Parts 211 Fuser Unit 211 Transfer Unit 212 Appendix B Where To Get Help Contacting ...

Page 12: ...lp for Users in Thailand 215 Help for Users in Vietnam 216 Help for Users in Indonesia 216 Help for Users in Hong Kong 218 Help for Users in Malaysia 218 Help for Users in India 219 Help for Users in the Philippines 220 Index AL C500 Series User s Guide Contents 12 ...

Page 13: ...uipment Note contains important information and useful tips on the operation of your printer Important Safety Instructions Setting up the printer Because the printer weighs approximately 42 2 kg 93 lb with consumable products installed three people should carry the printer lifting it by the correct positions as shown below When moving the printer always keep it horizontal AL C500 Series User s Gui...

Page 14: ...l outlet and refer servicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D Ifitdoesnotoperatenormallywhentheoperatinginstructionsarefollowed Adjustonlythosecontrolsthat arecoveredbytheoperatinginstructionssinceimproperadjustmentofothercontrolsma...

Page 15: ...tional products such as the paper cassette units and the printer stand produced specifically for this product Using options produced for other products may cause the product to fall over and injure someone When lifting the printer onto the optional 1100 Sheet Paper Cassette Unit be sure to lock the casters Finding the place for the printer When relocating the printer always choose a location that ...

Page 16: ...r cord Do not put your printer where the cord will be stepped on Do not use printer in a damp environment Avoid locations that are subject to direct sunlight excessive heat moisture oil vapor or dust Do not place the printer on an unstable surface Slots and openings in the cabinet and the back or bottom are provided for ventilation Do not block or cover them Do not put the printer on a bed sofa ru...

Page 17: ...maybeveryhot Ifyoumusttouchone of these areas turn off the printer and wait 30 minutes to allow the heat to subside before doing so CAUTION Be careful not to touch the parts which are marked CAUTION as shown in the illustration below If the printer has been in use those parts may be very hot Heatsink CAUTION AL C500 Series User s Guide Safety Instructions 17 ...

Page 18: ...t someone Do not sit or lean on the printer Do not put heavy objects on the printer Do not use aerosol products containing any kind of combustible gases such as air duster in or around the printer Never force the printer s components into place Although the printer is designed to be sturdy rough handling can damage it Do not leave jammed paper inside the printer This can cause the printer to overh...

Page 19: ...erosol cleaners Handling consumable products and maintenance parts Do not burn used consumable products or maintenance parts because they might explode and injure someone Dispose of them according to local regulations Be sure to keep consumable products and maintenance parts out of the reach of children When handling a toner cartridge always place it on a clean smooth surface Do not attempt to mod...

Page 20: ...ways place it on a clean smooth surface Avoid touching the drum since oil from your skin can permanently damage its surface and affect print quality Do not let the paper s edge slide across your skin because the edge of the paper may cut you Safety Information Laser safety labels Warning The performance of procedures and adjustments other than those specified in the printer s documentation may res...

Page 21: ...he risk of exposure to ozone you should avoid the following conditions Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are Not blown directly into the user s face Vented directly...

Page 22: ...our Printer Printer Parts Front view a h g f e d b c a control panel b output tray c lever B d cover B e MP tray f power switch g standard lower paper cassette h cover A AL C500 Series User s Guide Getting to Know Your Printer 22 ...

Page 23: ...t cover b USB interface connector c Ethernet interface connector d AC inlet e power supply socket for 1000 Sheet Stapler Stacker Unit Inside the printer cover A is opened a i h g f e d b c AL C500 Series User s Guide Getting to Know Your Printer 23 ...

Page 24: ... cartridge Cyan d toner cartridge Black e lever G f cover H g waste toner collector h cleaning rod i exposure window j transfer belt k photoconductor unit Black l photoconductor unit Cyan m photoconductor unit Magenta n photoconductor unit Yellow o cover F p fuser unit AL C500 Series User s Guide Getting to Know Your Printer 24 ...

Page 25: ...rinter is ready to receive and print data Off when the printer is not ready h Wake Up Sleep button Green Presstoswitchthestatusbetweenavailableforprintingandsavingpower This button lights up when the printer is in the sleep mode the deep sleep mode Press this button to recover from the sleep mode the deep sleep mode For more details about energy saving menus see Energy Saver Menu on page 87 i Erro...

Page 26: ...units 1100 Sheet Paper Cassette Unit C12C802731 This unit increases paper feeding capacity up to 1100 sheets ofpaper You can install only one unit on your printer 1000 Sheet Stapler Stacker Unit C12C802741 This unit increases paper output capacity to a maximum of 1000 sheets of paper You can also staple each set of copies using this unit CompactFlash Memory This option enables you to store overlay...

Page 27: ...e Standard Capacity Toner Cartridge Yellow 0660 Standard Capacity Toner Cartridge Magenta 0661 Standard Capacity Toner Cartridge Cyan 0662 Standard Capacity Toner Cartridge Black 0663 High Capacity Toner Cartridge Yellow 0656 High Capacity Toner Cartridge Magenta 0657 High Capacity Toner Cartridge Cyan 0658 High Capacity Toner Cartridge Black 0659 Photoconductor Unit Yellow 1224 Photoconductor Uni...

Page 28: ...s functions optional products maintenance troubleshooting and technical specifications Network Guide Provides network administrators with information on both the printer driver and network settings Font Guide Provides you with information on fonts used on the printer Online Help for printer software Click Help for detailed information and instructions on the printer software that controls your pri...

Page 29: ...d and change the layout of the data Stapling Offset function This printer allows you to staple each set of copies using the optional 1000 Sheet Stapler StackerUnit Also theprintercanoffsetthepositionofprintoutsfromsidetosideso thatyoucanidentifyonesetof copy from another Large paper output capacity Paper input capacity can be increased from 700 sheets MP tray 150 sheets and standard lower paper ca...

Page 30: ... paper types and sizes see Paper on page 201 c Important Do not let the paper s edge slide across your skin because the edge of the paper may cut you MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and coated paper Note To load envelopes see Envelopes on page 36 1 Open the MP tray AL C500 Series User s Gui...

Page 31: ...aper size is bigger than A4 open the extension tray on the MP tray to accommodate the paper 3 Load a stack of the desired paper with the printable surface facing down Then slide the paper guides to get a snug fit AL C500 Series User s Guide Printing Tasks 31 ...

Page 32: ...he loaded paper size on the control panel For details see Tray Menu on page 65 Lower paper cassette This cassette gives you a second paper source in addition to the MP tray Note The instructions below describe loading paper in paper cassette 1 as an example 1 Pull out the paper cassette AL C500 Series User s Guide Printing Tasks 32 ...

Page 33: ...aper guides to accommodate the paper you are loading 3 Load a stack of the desired paper with the printable surface facing up Note Make sure that you do not load paper beyond the limit mark AL C500 Series User s Guide Printing Tasks 33 ...

Page 34: ... the printer Since printouts are output face down this tray is also referred to as the face down tray Up to 500 sheets can be stacked when using the A4 size plain paper Selecting and Using Print Media You can use special media such as labels envelopes thick paper and coated paper When loading special media you should make paper settings You can also make these settings on the Tray Menu in the cont...

Page 35: ...ividual labels Available paper source MP tray Standard lower paper cassette Printer driver settings MP tray Printer driver settings Paper Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 Paper Source MP Tray Paper Type Labels Standard lower paper cassette Printer driver settings Paper Size A4 A5 B5 LT LGL GLG EXE Paper Source Cassette 1 Paper Type Labels Note Dependingonthequalityoflabels theprintingenv...

Page 36: ...opes that have no glue or no tape c Important Do not use window envelopes The plastic on most window envelopes will melt Available paper source MP tray a C5 IB5 b MON C10 DL C6 Printer driver settings MP tray Printer driver settings Paper Size MON C10 DL C5 C6 IB5 Paper Source MP Tray Paper Type Envelope AL C500 Series User s Guide Printing Tasks 36 ...

Page 37: ...enprintingonenvelopes opencoverB andthenpushdownleverJuntilitstops Itmayreducethe wrinkles in the envelopes When using paper other than envelopes be sure to push the levers back up Thick paper Available paper source MP tray Lower paper cassettes Printer driver settings MP tray Printer driver settings Paper Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 Paper Source MP Tray Paper Type Thick for 106 to ...

Page 38: ... available for Extra Thick Semi thick paper Available paper source MP tray Lower paper cassettes Printer driver settings MP tray Printer driver settings Paper Size A4 A5 A6 B5 LT HLT LGL GLT GLG EXE F4 Paper Source MP Tray Paper Type Semi Thick Lower paper cassettes Printer driver settings Paper Size A4 A5 B5 LT LGL GLG EXE Paper Source Cassette 1 Cassette 2 Cassette 3 Cassette 4 Cassette 5 Paper ...

Page 39: ...4 Paper Source MP Tray Paper Type Coated Standard lower paper cassette Printer driver settings Paper Size A4 A5 B5 LT LGL GLG EXE Paper Source Cassette 1 Paper Type Coated Note Because coated paper is coated with the special materials load it one sheet at a time Custom paper size Available paper source MP tray Lower paper cassettes AL C500 Series User s Guide Printing Tasks 39 ...

Page 40: ...re thepapermightskew Makeatrialprintrunbeforeyouprintonalotofnon standardsize paper Duplex printing is not available for Extra Thick For Windows access the printer driver then select UserDefinedSize from the Paper Size list on the Basic Settings tab In the User defined Paper Size dialog box adjust the Paper Width Paper Length and Unit settings to match your custom paper Then click OK and your cust...

Page 41: ...t menu Setting the Print Quality You can change the print quality of printouts through settings in the printer driver In the Automatic setting you can select a print mode according to your printing purpose The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides detai...

Page 42: ... Windows users 1 Click the Basic Settings tab 2 Click Automatic then choose desired printing quality 3 Click OK Using the Advanced setting For Windows users 1 Click the Basic Settings tab AL C500 Series User s Guide Printing Tasks 42 ...

Page 43: ... list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online help 4 Click OK Saving...

Page 44: ... in the Name box then click Save Your settings will appear in the drop down list which appears when Advanced is selected on the Basic Settings tab Note To delete a custom setting follow the step 1 and 2 select the setting in the Custom Settings dialog box then click Delete You can create new settings in the More Settings dialog box When you create new settings Custom Settings is displayed in the l...

Page 45: ... Model Compatibility check box and then click OK Note When you use this mode the amount of toner consumption increases Adjusting the weight of thin lines Thin lines can be printed in thicker lines as visible 1 Click the Basic Settings tab 2 Select Advanced then click More Settings to open the More Settings dialog box 3 Select the Dot Correction check box then click OK The default setting for the D...

Page 46: ...uplex Settings dialog box 4 Make appropriate settings For details about each setting see online help 5 Click OK Modifying the print layout This function allows you to print multiple pages on single sheets of paper For Windows users 1 Click the Advanced Layout tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper AL C500 Series User s Guide Printing...

Page 47: ...ngs dialog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK Resizing printouts This function allows you to enlarge or reduce your document For Windows users 1 Click the Advanced Layout tab AL C500 Series User s Guide Printing Tasks 47 ...

Page 48: ...an also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check box 5 Click OK Printing watermarks This function allows you to print a text based or image based watermark on your document For Windows users ...

Page 49: ...ck OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click Add New Watermark 3 Select Text or BMP and type a name for the new watermark in the Name box 4 If you select Text type the watermark text in the Text box If you select BMP select the BMP file you want to use then click Open 5 Click OK Note You can register up to 10 original watermarks AL C500 Series User s Guide...

Page 50: ...f multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create a user defined watermark at the client Printing headers and footers This function allows you to print user name computer name date time or collate number at the top or bottom of each page in a document ...

Page 51: ...s function is for Windows only Theoverlayfunctionisavailable only when HighQuality Printer isselectedfor thePrintingMode in the Extended Settings dialog box from the Optional Settings tab When printing in black and white with this function Monochrome Model Compatibility is automatically enabled This prints text and lines heavily increasing the amount of toner consumption Creating an overlay 1 Clic...

Page 52: ...ill be printed as foreground or background of the document 6 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 7 Click OK Note To change the settings of the overlay form data you created access the printer driver and follow the step 1 and 2 above Note that on the step 3 select Overlay Print then click Edit Form The fol...

Page 53: ... For details see Accessing the printer driver on page 184 5 Click OK Saving an overlaid form pre settings This function allows you to save the settings you made from Creating an overlay on page 51 1 From the Form Selection dialog box click Save Delete To open the dialog box see Printing an overlaid document on page 53 2 Type the pre settings name in the Form Pre Settings Name box then click Save Y...

Page 54: ... Monitor is installed on the computer Internet Explorer is running on the computer Register the overlay form data on the storage Note The form name must use only the characters shown below A Z a z 0 9 and _ 1 Create the overlay form data For details see Creating an overlay on page 51 2 Log in to Windows Vista Vista x64 XP XP x64 Server 2003 or Server 2003 x64 as an administrator 3 Access the print...

Page 55: ...t 5 Make appropriate settings For details about each setting see online help 6 Click OK in the Form Selection dialog box 7 Click OK in the Advanced Layout tab Delete the overlay form data on the storage 1 Follow the step 2 to 4 of Register the overlay form data on the storage on page 54 2 Click Delete The Authentication dialog box appears 3 Enter the password and then click OK The Delete from Stor...

Page 56: ...on will not guarantee to secure from information leakage and any other damage by using this function nor hidden letters appear in all cases Screen tone may be too dark hidden letters may not be printed on the entire print or hidden letters may not appear when photocopied depends on the models settings and combinations of photocopiers fax machine input device such as digital cameras and scanners ou...

Page 57: ...ce This function allows you to print several documents created by different applications at once arranging settings such as the printing order duplex and the print layout 1 Click the Basic Settings tab 2 Select the Print Job Arranger check box 3 Click OK The Print Job Arranger screen appears when a print job is executed Make appropriate settings For details see the Print Job Arranger help AL C500 ...

Page 58: ...tion uses the following types of printer memory Printer s Storage Description CompactFlash The optional CompactFlash memory must be installed on your printer in order to use the Reserve Job function Make sure that the CompactFlash memory is correctly recognized by the printer driver before you start using the Reserve Job function The CompactFlash memory must be at least 4 GB RAM Disk Anadditionalm...

Page 59: ...dialog box appears 2 Select the Reserve Job On check box then select Re Print Job Verify Job Stored Job or Confidential Job 3 Enter a user name and job name in the corresponding text boxes If you selected Confidential Job enter a four digit number in the password text box to set the password Note If you want to create a thumbnail of the first page of a job select the Createathumbnail check box Thu...

Page 60: ...cify a channel and configure the interface Settings to specify the size of the memory buffer used to receive data How to access the control panel menus 1 Press the r Right button to access the control panel menus 2 Use the u Up and d Down buttons to scroll through the menus 3 Press the r Right button to view the items in a menu Depending on the menu the LCD panel displays an item and the current s...

Page 61: ...on to exit the control panel menus How to register menus as bookmarks By registering bookmarks for frequently used menus you can display the registered menus by just pressing the OK button while the LCD panel displays Ready Note The maximum number of menus you can register as bookmarks is 3 1 Display the menu to register For details see How to access the control panel menus on page 60 2 Press the ...

Page 62: ...tion Menu Press the d Down or u Up button to select an item Press the r Right button to print a sheet or font sample Item Values Print Configuration Status Sheet Print Supplies Status Sheet Print Usage History Sheet Reserve Job List 1 Form Overlay List 2 Network Status Sheet 3 AUX Status Sheet 4 USB ExtI FStatusSht 5 PS3 Status Sheet PS3 Font List PCL Font Sample ESCP2 Font Sample FX Font Sample I...

Page 63: ...al interface card is installed 5 Availableonlywhentheprinteris connectedtoa USBdevicewithD4supportandhas been turnedon when theUSB I F setting is set to On Print Configuration Status Sheet Prints a sheet showing the current printer settings and installed options This sheet can be useful to confirm whether option have been installed correctly Print Supplies Status Sheet Prints a sheet showing infor...

Page 64: ...lation Cyan C Toner Magenta M Toner Yellow Y Toner Black K Toner Cyan C Photocon Magenta M Photocon Yellow Y Photocon Black K Photocon Transfer Unit Life Fuser Unit Life The number of asterisks between E and F indicates the remaining service lives of consumables If a non genuine consumable is used is displayed instead of the indicator Total Pages Displays the total number of pages printed by the p...

Page 65: ... EXE CTM Cassette1 Type Plain SemiThk Preprinted Letterhead Recycled Color Labels Thick ExtraThk Coated Special Cassette2 Type Cassette3 Type Cassette4 Type Cassette5 Type Plain SemiThk Preprinted Letterhead Recycled Color Thick ExtraThk Special Detect Cassette1 Size Detect Cassette2 Size Detect Cassette3 Size Detect Cassette4 Size Detect Cassette5 Size On Off MP Tray AutoSel On Off Cassette1 Auto...

Page 66: ...e4 Size Detect Cassette5 Size Detects the paper size loaded in the standard and optional paper cassettes MP Tray AutoSel Cassette1 AutoSel Cassette2 AutoSel Cassette3 AutoSel Cassette4 AutoSel Cassette5 AutoSel SpecifieswhetherthetraycanbeselectedforprintingwhenPaperSourceisselectedforAutoSelection in the printer driver Emulation Menu Note You can specify different emulations for each interfaces I...

Page 67: ...olution 300 600 1200 RITech On Off Toner Save Off On Dot Correction Off On Top Offset 99 0 0 0 99 0mm in 0 5 increments LeftOffset 99 0 0 0 99 0mm in 0 5 increments T Offset B 99 0 0 0 99 0mm in 0 5 increments L Offset B 99 0 0 0 99 0mm in 0 5 increments 1 The minimum and maximum of custom paper sizes vary depending on the tray 76 2 127 0 mm to 215 9 355 6 mm for MP tray 98 4 190 5 mm to 215 9 355...

Page 68: ...tion Specifies whether the page is printed in portrait or landscape orientation Resolution Specifies the printing resolution RITech Turning RITech on produces smoother and crisper lines text and graphics Toner Save Whenthissettingisselected theprintersavestonerbysubstituting agrayshadefortheblackinsideof characters The characters are outlined in full black on the right and lower edges Dot Correcti...

Page 69: ...n printing on both sides Use this if the printout on the back is not where you expected L Offset B Adjuststhehorizontalprintingpositiononthebackofthepaperwhenprintingonbothsides Usethis if the printout on the back is not where you expected Setup Menu Item Settings default in bold Language English Français Deutsch Italiano ESPAÑOL SVENSKA Dansk Nederlands SUOMI Português Norsk Türkçe Time Out 0 5 t...

Page 70: ...Page ESC P2 FX or I239X mode 4 Not available in PS3 and PCL 5 After this item is changed the setting value takes effect after a warm boot or after the power is turned on again Language Specifies the language displayed on the LCD panel and that printed on the status sheet Time Out Specifies the length of the time in seconds before a time out when interfaces are being switched automatically The time...

Page 71: ...sides of a page Binding Specifies the binding direction of the printout Start Page Specifies whether duplex printing starts from the front or back of the page Offset Stacking Specifies whether or not to offset the position of each set of copies Staple Specifies whether or not to staple each set of copies Skip Blank Page Enables you to skip blank pages when printing This setting is available when y...

Page 72: ...s setting on and reprint your data This reduces the amount of memory reserved for processing data so your computer may take longer to send the print job but it will allow you to print complex jobs Page Protect usually works best when Auto is selected You will need to increase your printer s memory if memory errors continue to occur Note Changing the Page Protect setting reconfigures the printer s ...

Page 73: ...rn of items displayed on the control panel can be selected from Display Pattern 1 and Display Pattern 2 Do not select Display Pattern 1 when the following languages are selected as Language on Setup Menu Norsk Türkçe Reset Menu Clear Warning Clears warning messages that show errors except for these that occur from consumable products or mandatory replacement parts Clear All Warnings Clears all war...

Page 74: ... Quick Print Job Menu on page 105 ConfidentialJobMenu This menu allows you to print or delete print jobs stored in the printer s memory using the Confidential Job feature of the printer driver s Reserve Job function You need to enter the correct password to access this data For instructions on using this menu see Using the Confidential Job Menu on page 106 Clock Menu Item Settings default in bold ...

Page 75: ...fter the power is turned on again Parallel I F Allows you to activate or deactivate the parallel interface Speed Specifies the pulse width of the ACKNLG signal when receiving data in the Compatibility mode or Nibblemode WhenFastisselected thepulsewidthisabout1μs WhenNormalisselected thepulse width is about 10 μs Bi D Allows you to specify the bidirectional communication mode When you select Off bi...

Page 76: ...imum Minimum 1 After this item is changed thesetting valuetakeseffectaftera warm bootor after thepoweris turnedon again While it is reflected in the Status Sheet and EJL read back the actual change takes effect after a warm boot or after the power is turned on again 2 Available only when USB I F is set to On 3 AvailableonlywhenaUSBexternaldevicewith D4 supportisconnected Thecontentsof thesettings ...

Page 77: ...r printing data Note ToactivateBuffer Sizesettings youmustturnofftheprinterformorethanfivesecondsthenturn it back on Or you can perform a Reset All operation as explained in Reset Menu on page 73 Resettingtheprintererasesallprintjobs MakesuretheReadylightisnotflashingwhenyouresetthe printer Network Menu See the Network Guide for each setting AUX Menu See the Network Guide for each setting PCL Menu...

Page 78: ... CR LF LF Function LF CR LF Tray Assign 4K 5S 4 1 Available only when downloaded fonts are available 2 Depending on the font that has been selected FontSource Sets the default font source Font Number Sets the default font number for the default font source The available number dependson the settings you made Pitch Specifies the default font pitch if the font is scalable and of fixed pitch You can ...

Page 79: ...erating systems such as UNIX Tray Assign Changes the assignment for the paper source select command When 4 is selected the commands are set as compatible with the HP LaserJet 4 When 4K is selected the commands are set as compatible with the HP LaserJet 4000 5000 and 8000 When 5S is selected the commands are set as compatible with the HP LaserJet 5S PS3 Menu Item Settings default in bold Error Shee...

Page 80: ... sure your application supports Binary data and that SEND CTRL D Before Each Job and SEND CTRL D After Each Job are set to No When this setting is set to On you cannot use TBCP Tagged binary communication protocol in the printer driver settings Text Detection WhenyouselectOn thetextfileisconvertedtoaPostScriptfilewhenprinting Thissettingisavailable only when you select PS3 in the Emulation Menu PD...

Page 81: ...n Off Auto LF Off On Bit Image Dark Light BarCode ZeroChar 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Condensed Turns condensed printing on or off T Margin Sets the distance from the top of the page to the baseline of the first print...

Page 82: ...erform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR IfOnisselected aline feedcommandissentwitheachcarriage return SelectOn if your text lines overlap Bit Image Theprinterisabletoemulatethegraphicsdensitiess...

Page 83: ...ain1 Japan Norway Denmark2 Spain2 LatinAmeric Auto CR On Off Auto LF Off On Bit Image Dark Light BarCode ZeroChar 0 or the zero character with a slash Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Condensed Turns condensed printing on or off T Margin Sets the distance from...

Page 84: ...rgin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR IfOnisselected aline feedcommandissentwitheachcarri...

Page 85: ...81Lines Auto CR Off On Auto LF Off On Alt Graphics Off On Bit Image Dark Light ZeroChar 0 or the zero character with a slash CharacterSet 1 2 Font Selects the font Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Code Page Selects the character tables Character tables contain the characters and sy...

Page 86: ...omatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR IfOnisselected aline feedcommandissentwitheachcarriage return SelectOn if your text lines overlap Alt Graphics Turns the Alternate Graphics option on or off Bit Image Theprinterisabletoemulatethegraphicsdensitiessetwiththeprintercommands IfyouselectDark...

Page 87: ... again We recommend making a note or backup of the necessary data and setting information Limitation Changes the restriction range When Interface is selected the password is required to change the settings in the USB and Network menus When Config is selected the password is required to enter Quick Print JobMenu or ConfidentialJobMenu or to change the settings in all menus When All is selected the ...

Page 88: ...th of the time until the printer enters the sleep mode or deep sleep mode if there are no button operations and no jobs to be printed Deep Sleep Mode When this setting is set to On the printer switches into the deep sleep mode at the time specified in the Time to Sleep setting if the printer is not operated or receives no jobs In the deep sleep mode the Wake Up Sleep button lights and more power i...

Page 89: ...eting the data unplug the interface cables and do not print files Format CompactFlash Formats the CompactFlash memory in the printer if a CompactFlash memory is installed Format PS3 CompactFlash Formats the CompactFlash area where PostScript information is stored if a CompactFlash memory is installed Delete All CompactFlash Data Deletes all data in the CompactFlash memory if a CompactFlash memory ...

Page 90: ...kmark Failed The selected menu cannot be registered as a bookmark Some menus cannot be registered as bookmarks Bookmark Registered The selected menu is registered as a bookmark Cancel All Print Job The printer is canceling all print jobs in the printer memory including jobs the printer is currently receiving or printing This message appears when the W Pause Cancel button has been pressed down for ...

Page 91: ...nwillprinttherest of the print job on only one side of the paper Press the W Pause Cancel button to cancel the print job Can t Use Bookmark The registered menu cannot be used because the menu is disabled by changing any settings after registered the menu in bookmark Cassette Error yyy Too many optional paper cassette units are installed to the printer Up to three units can be installed CF CHECK Th...

Page 92: ... indicates the location of the error If a paper jam occurs at two or more locations simultaneously the corresponding multiple locations are displayed For details about clearing paper jam see Clearing Jammed Paper on page 155 Close Cover wwww The specified cover wwww does not close securely Open the cover once and then close Collate Disabled Printing by specifying the number of copies is no longer ...

Page 93: ... Cont setting on the control panel s Setup Menu press the Start Stop button to print on the back ofthe next sheet or press the W Pause Cancelbutton to cancel the print job If On is selected as the Auto Cont setting on the control panel s Setup Menu printing continues automatically after a certain period of time Feed Roller MP Needed Soon Feed Roller C1 Needed Soon Feed Roller C2 Needed Soon Feed R...

Page 94: ...actFlash memory needs to be formatted to use it with the printer Select Yes to format the memory or select No to cancel formatting If you select No CompactFlash Errorisdisplayedandyoucannotusethememoryfortheprinter Inthatcase turnofftheprinterand remove the CompactFlash memory Formatting CF The CompactFlash memory is being formatted Fuser Needed Soon This message indicates that the fuser unit is n...

Page 95: ...lity for your document For more information on adding memory see Memory Module on page 136 Install Cassette1 The lower paper cassette is not installed Install the cassette Install Fuser The fuser unit is not installed correctly Open cover B and install it correctly For details about replacement see the instructions that come with the fuser unit Caution If the printer has been in use the fuser and ...

Page 96: ...d optional interface card Turn off the printer remove the card then reinstall it Invalid Data The spool file on the driver is deleted while printing or the data is abnormal Press the Start Stop button to clear the error Invalid N W Module There is no network program or the network program cannot be used with your printer Contact a qualified service representative Invalid PS3 There are errors in th...

Page 97: ...g service life of each toner cartridge displayed on the controlpanelmaybedifferentfromthosewhenusinggenuineEpsontonercartridges Epsonshallnot beliable foranydamagesor problemsarisingfrom theuseof consumable productsnotmanufactured or approved by Epson InstallagenuineEpsonproduct orClear All WarningsoftheReset Menuonthecontrolpanelto clear the warning message See Replacing Consumable Products Maint...

Page 98: ...eplacing the paper the printer will print on the loaded paper even though it does not match the required size Password Changed The password has been changed successfully Photocon Trouble uuuu There is a problem with the photoconductor unit of the indicated color Remove the photoconductor unit and reinsert it If that fails to clear the error replace the photoconductor unit To install the photocondu...

Page 99: ...On and add more memory to the printer See Setup Menu on page 69 and Memory Module on page 136 for details PS3 CompactFlash Full The memory allocated for writing PostScript 3 commands on the optional CompactFlash memory is full To clear this error select Clear Warning from the control panel s Reset Menu For instruction about accessing the control panel menus see How to access the control panel menu...

Page 100: ...Replace Feed Roller C5 The feed roller has reached the end of its service life and needs to be replaced If this error occurs consult your dealer Replace Fuser Thefuserhasreachedtheendofitsservicelifeandneedstobereplaced Fordetailsaboutreplacement see the instructions that come with the fuser unit Replace Photocon uuuu The indicated photoconductor unit has reached the end of its service life and ne...

Page 101: ...he maximum number of print jobs stored on the printer s memory has been reached or the memory has no more memory available to store a new job To store a new print job delete a previously stored job Also if you have any Confidential Jobs stored printing those jobs will make more memory available You may also increase the available memory space by changing the RAM Disk setting to Normal or Maximum F...

Page 102: ...xxx turn off the printer unplug the power cord then contact a qualified service representative Set Lever xx to ppp Position ThepositionofleverJ xx doesnotmatchtherequiredprintingjob OpencoverBandsetleverJtothe ppp position ppp represents either Envelope or Normal Sleep Theprinteriscurrentlyinthepower savemode Thismodeiscanceledwhentheprinterreceivesprint data Stacker Error yyy There is a problem w...

Page 103: ...e There is a problem with the transfer unit Remove the transfer unit and reinsert it If that fails to clear the error replace the transfer unit For details about replacement see the instructions that come with the transfer unit Turning off Please wait The printer is entering the power off mode Unable Clear Error The printer cannot clear an error message because the error status still remains Try s...

Page 104: ... in Consumable Products on page 27 See Replacing Consumable Products Maintenance Parts on page 146 for instructions on replacing the photoconductor unit The letters C M Y or K appear in place of uuuu and indicate the colors Cyan Magenta Yellow and Black respectively Wrong Toner Cartridge uuuu An inappropriate toner cartridge is installed Install only the toner cartridge listed in Consumable Produc...

Page 105: ...lable when you install CompactFlash memory on the printer Using the Quick Print Job Menu Follow the steps below to print or delete Re Print Job Verify Job and Stored Job data 1 Make sure the LCD panel displays Ready or Sleep then press the r Right button to access the control panel menus 2 Press the d Down button repeatedly until Quick Print JobMenu appears on the LCD panel then press the r Right ...

Page 106: ...press the r Right button to determine the character After all characters are determined press the r Right button Note Ifnoprintjobshavebeensavedwiththepasswordyouentered Wrong Passwordappearsbrieflyon the LCD panel then the printer exits the control panel menus Confirm the password and try again 5 Use the d Down or u Up button to scroll to the appropriate job name then press the r Right button 6 U...

Page 107: ...ntact your dealer Print the configuration status sheet on A4 size paper Canceling Printing You can cancel printing from your computer by using the printer driver To cancel a print job before it is sent from your computer see Canceling Printing on page 180 Using the Pause Release button The W Pause Cancel button on your printer is the quickest and easiest way to cancel printing Pressing this button...

Page 108: ...ss the r Right button to access the control panel menus 2 Press the d Down button several times until Reset Menu appears on the LCD panel then press the r Right button 3 Press the d Down button several times until Reset to display 4 Press the r Right button Printing is canceled The printer is ready to receive a new print job Interrupting Printing If the printer is shared it is possible to interrup...

Page 109: ...Note The operation is canceled and the printing restarts one minute after the printer is not operated AL C500 Series User s Guide Using the Control Panel 109 ...

Page 110: ...it 1 Turn the printer off and unplug the power cord and interface cable 2 Confirm the bundled items a b c d e f g h i j a stapler stacker unit b cover L unit c bracket d screws e stacker tray f upper connector cover g lower connector cover h upper cover AL C500 Series User s Guide Using Optional Stapler Stacker Unit 110 ...

Page 111: ...i lower cover j staple cartridge 3 Remove the two option covers 4 Remove the output tray AL C500 Series User s Guide Using Optional Stapler Stacker Unit 111 ...

Page 112: ... stacker unit Do not remove the two pieces of tape bearing warning icons as shown in the illustration 6 Take out the cable of the cover L unit and install it to the printer AL C500 Series User s Guide Using Optional Stapler Stacker Unit 112 ...

Page 113: ...7 Insert the bracket as shown below and hold it in place 8 Use the two screws to attach the bracket AL C500 Series User s Guide Using Optional Stapler Stacker Unit 113 ...

Page 114: ...9 Attach the cable clamp 10 Install the stapler stacker unit Make sure that the cable is not stuck between the printer and the unit AL C500 Series User s Guide Using Optional Stapler Stacker Unit 114 ...

Page 115: ...11 Remove the two pieces of tape that were left on in step 5 12 Remove the cardboard and protective material AL C500 Series User s Guide Using Optional Stapler Stacker Unit 115 ...

Page 116: ...13 Install the stacker tray Make sure that the two claws go as shown below 14 Install the lower cover AL C500 Series User s Guide Using Optional Stapler Stacker Unit 116 ...

Page 117: ... cover 16 Remove the cover on the printer 17 Attach the cable clamps of the stapler stacker unit and plug the connector into the connector on the printer AL C500 Series User s Guide Using Optional Stapler Stacker Unit 117 ...

Page 118: ...Install the lower connector cover 19 Attach the cable clamp of the cover L unit and plug the connector into the connector on the printer AL C500 Series User s Guide Using Optional Stapler Stacker Unit 118 ...

Page 119: ...n below 21 Open cover M and insert the staple cartridge until it stops Caution Donotreachintotheareainwhichstaplesareloaded Ifanystaplesarestillinthere theycould cause an injury AL C500 Series User s Guide Using Optional Stapler Stacker Unit 119 ...

Page 120: ... that the option is installed correctly print a configuration status sheet See Printing a Configuration Status Sheet on page 106 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver Removing the stapler stacker unit Perform the installation procedure in reverse AL C500 Series User s Guide Using Optional Stapler Stacker Unit 120 ...

Page 121: ...nction Select one set for Copies to print with staples in the following conditions When printing after printing to a file from the printer driver When printing directly from an application without using the printer driver provided by Epson Offset stacking is used when Staple is selected Offset function This function allows you to offset the position of printouts from side to side so that you can i...

Page 122: ...ler Stacker Unit for instructions There may be a problem with the staples Remove the staple cartridge to see if there is any problem with it and then reinstall it You may not be using the correct paper for stapling Use paper which is compatible for stapling For details about the available paper types see 1100 Sheet Paper Cassette Unit on page 207 Staple Jam Follow the instructions below to remove ...

Page 123: ...area in which staples are loaded If any staples are still in there they could cause an injury 3 Lift up the metal part of the staple cartridge 4 Remove the jammed staples in the staple cartridge AL C500 Series User s Guide Using Optional Stapler Stacker Unit 123 ...

Page 124: ...m the stacker unit correctly If the paper is falling down or does not shift correctly while being ejected first check if the paper is supported by the stacker unit See 1000 Sheet Stapler Stacker Unit on page 208 for details about specifications for supported paper AL C500 Series User s Guide Using Optional Stapler Stacker Unit 124 ...

Page 125: ...e the problem check the position of the lever described below To feed paper except envelopes tilt the lever forward To feed envelopes tilt the lever backward AL C500 Series User s Guide Using Optional Stapler Stacker Unit 125 ...

Page 126: ...o550 SheetPaperCassetteUnitsandone1100 SheetPaperCassetteUnit The available combinations of optional paper cassette units are as follows 550 Sheet Paper Cassette Unit x 1 550 Sheet Paper Cassette Unit x 2 550 Sheet Paper Cassette Unit x 1 1100 Sheet Paper Cassette Unit 550 Sheet Paper Cassette Unit x 2 1100 Sheet Paper Cassette Unit 1100 Sheet Paper Cassette Unit Handling precautions Always pay at...

Page 127: ...ause injury Installing the optional paper cassette unit 550 Sheet Paper Cassette Unit 1 Turn the printer off and unplug the power cord and interface cable c Important Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Carefully take the optional paper cassette unit out from its carton and place it where you intend to set up the printer AL C500 Series User ...

Page 128: ...e bundled items C2 C3 C4 A4 A4 B5 LGL LGL B5 LT LT C5 a b c d a optional paper cassette unit b label c plate d screws 4 Pull out the standard lower paper cassette AL C500 Series User s Guide Installing Options 128 ...

Page 129: ...arried by at three people Lower the printer carefully so that the three guide pins on the optional paper cassette unit go into the holes at the bottom of the printer If the printer leans against the optional paper cassette unit the connector may be damaged 6 Attach the optional paper cassette unit to the printer with the two short screws AL C500 Series User s Guide Installing Options 129 ...

Page 130: ...nit with a screw 8 Reinsert the paper cassette 9 Affix the labels onto the front of the paper cassettes C2 C3 C4 A4 A4 B5 LGL LGL B5 LT LT C5 10 Load a stack of the desired paper with the printable surface facing up AL C500 Series User s Guide Installing Options 130 ...

Page 131: ...he Optional Paper Sources list on the Optional Settings dialog box based on the installed options and click OK 1100 Sheet Paper Cassette Unit 1 Turn the printer off and unplug the power cord and interface cable c Important Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Carefully take the optional paper cassette unit out from its carton and place it whe...

Page 132: ...4 Lock the front casters 5 Pull out the standard lower paper cassette AL C500 Series User s Guide Installing Options 132 ...

Page 133: ...y on the unit Note The printer should be carried by at three people Lower the printer carefully so that the three guide pins on the optional paper cassette unit go into the holes at the bottom of the printer If the printer leans against the optional paper cassette unit the connector may be damaged AL C500 Series User s Guide Installing Options 133 ...

Page 134: ...h the optional paper cassette unit to the printer with the two short screws 8 Attach the plate and fix the printer to the optional cassette unit with a screw AL C500 Series User s Guide Installing Options 134 ...

Page 135: ...d a stack of the desired paper with the printable surface facing up 12 Reconnect the interface cable and power cord and then turn the printer on To confirm that the option is installed correctly print a configuration status sheet See Printing a Configuration Status Sheet on page 166 AL C500 Series User s Guide Installing Options 135 ...

Page 136: ...ry Module By installing Dual In line Memory Module DIMM you can increase printer memory up to 1024 MB You may want to add additional memory if you are having difficulty printing complex graphics Installing a memory module Caution Be careful when working inside the printer as some components are sharp and may cause injury c Important Before you install a memory module be sure to discharge any stati...

Page 137: ...it Caution If the printer has been inuse the heatsink inside the back cover may be very hot Be careful not to touch the heatsink See Using the printer on page 17 for details 3 Identify the RAM slot expansion RAM slot AL C500 Series User s Guide Installing Options 137 ...

Page 138: ...then firmly insert the top edge of the memory module into the slot until it stops c Important Do not force the memory module into the slot Be sure to insert the memory module facing the correct way Do not remove any modules from the circuit board Otherwise the printer will not work AL C500 Series User s Guide Installing Options 138 ...

Page 139: ... memory module 7 Close the back cover by pulling it toward you and then slide the cover inside 8 Fasten the back cover with the screw 9 Reconnect the interface cable and power cord and turn the printer on AL C500 Series User s Guide Installing Options 139 ...

Page 140: ...be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse Interface Card Your printer comes with an empty type B interface slot Various optional interface cards are available to expand your printer s interface options Installing an interface card c Important Before you install...

Page 141: ...e place You will need to reattach it if you remove the interface card later 3 Slide and push the interface card into the slot firmly then fasten the screw as shown below 4 Reconnect the interface cable and power cord and turn the printer on To confirm that the option is installed correctly print a configuration status sheet See Printing a Configuration Status Sheet on page 166 AL C500 Series User ...

Page 142: ... tostore overlay forms useReserveJobfunction and improve the collate printing environment Caution Be careful when working inside the printer as some components are sharp and may cause injury c Important BeforeyouinstallaCompactFlashmemory besuretodischargeanystaticelectricitybytouchinga grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug t...

Page 143: ...he heatsink See Using the printer on page 17 for details 3 Identify the installation slot for a CompactFlash memory CompactFlash memory slot 4 Insert a CompactFlash memory into the slot 5 Close the back cover by pulling it toward you and then slide the cover inside AL C500 Series User s Guide Installing Options 143 ...

Page 144: ...Removing a CompactFlash memory Caution Be careful when working inside the printer as some components are sharp and may cause injury c Important Beforeyouremovea CompactFlashmemory besuretodischargeany staticelectricitybytouching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse Note Completely erase all data using specializ...

Page 145: ...tting the CompactFlash memory from the computer may not erase the data completely PhysicallydestroyingtheCompactFlashmemoryisalsorecommendedwhenyoudiscard CompactFlash memory AL C500 Series User s Guide Installing Options 145 ...

Page 146: ... for the replacement procedure You will have to open some parts such as the printer cover of the printer when you are replacing consumable products or maintenance parts Do notinstallthe consumable productsormaintenancepartsthatreachend of service lifeintothe printer For details about the handling precautions see Handling consumable products and maintenance parts on page 19 Replacement Messages If ...

Page 147: ...M Yellow Y or Black K appears in this position indicating the color of the toner cartridge or photoconductor unit to be replaced For example the message Replace Toner Yellow Y means that the yellow toner cartridge is near the end of its service life Note Messages appear for one consumable product or maintenance part at a time After replacing a consumable product or maintenance part check the LCD p...

Page 148: ...int thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components Cleaning the pickup roller If the paper does not feed well clean the pickup roller Gently wipe the rubber parts of the pick up rollers in the MP tray and standard lower paper cassette with a well wrung wet cloth MP tray 1 ...

Page 149: ...r parts of the pickup roller toward you with a well wrung wet cloth pickup roller 3 Close cover B Lower paper cassette 1 Pull out the lower paper cassette AL C500 Series User s Guide Cleaning and Transporting the Printer 149 ...

Page 150: ...kup roller 3 Insert the lower paper cassette Cleaning the exposure window Clean the exposure window in the following situations When vertical lines appear on the printout When replacing the photoconductor unit 1 Open cover A AL C500 Series User s Guide Cleaning and Transporting the Printer 150 ...

Page 151: ... the way into the hole under the photoconductor unit with its sponge facing down and then slide it out Note Repeat the same procedure for the other photoconductor units 4 Put the cleaning rod back in place AL C500 Series User s Guide Cleaning and Transporting the Printer 151 ...

Page 152: ...er on page 15 Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials 1 Turn off the printer and remove the following items Power cord Interface cables Loaded paper Installed options 2 Attach the protective materials onto the printer then repack the printer in its original box AL C500 Series User s Guide Cleani...

Page 153: ...ving the printer on its own three people should lift and carry the printer 1 Turn off the printer and remove the following items Power cord Interface cables Loaded paper Installed options 2 Be sure to lift the printer by the correct positions as shown below c Important When moving the printer always keep it horizontal Note the following if your printer is installed on the optional 1100 Sheet Paper...

Page 154: ...ft the printer Unlock the casters on the optional 1100 Sheet Paper Cassette Unit before moving the printer Remove any obstacles that might be in your way Lock the casters on the optional 1100 Sheet Paper Cassette Unit after moving the printer AL C500 Series User s Guide Cleaning and Transporting the Printer 154 ...

Page 155: ...of paper jam see Paper Jam B Cover B on page 161 Clear paper jam and then reload D For instruction on clearing this type of paper jam see Paper Jam B Cover B on page 161 Clear paper jam and then reload E2 E3 E4 E5 Forinstruction onclearing this typeof paperjam see Paper Jam E5 Paper Jam E4 Paper Jam E3 Paper Jam E2 Cover E on page 164 Clear paper jam and then reload C1 C2 C3 C4 C5 Forinstructionon...

Page 156: ...ucted in this guide be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printer has been in use the fuser and thesurroundingareasmaybeveryhot Ifyoumusttouchoneoftheseareas wait30minutesto allow the heat to subside before doing so Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury Paper Jam M Cover M 1 Open cover ...

Page 157: ...3 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper 4 Close cover M AL C500 Series User s Guide Troubleshooting 157 ...

Page 158: ...Paper Jam L Cover L 1 Open cover L 2 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper AL C500 Series User s Guide Troubleshooting 158 ...

Page 159: ...3 Close cover L Paper Jam MP MP tray 1 Remove the stack of paper AL C500 Series User s Guide Troubleshooting 159 ...

Page 160: ...2 Close the MP tray 3 Open cover B 4 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper AL C500 Series User s Guide Troubleshooting 160 ...

Page 161: ...5 Close cover B Paper Jam B Cover B 1 Open cover B 2 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper AL C500 Series User s Guide Troubleshooting 161 ...

Page 162: ...uch the fuser which is marked CAUTION or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so 4 Lift up cover D AL C500 Series User s Guide Troubleshooting 162 ...

Page 163: ...5 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper 6 Lower cover D 7 Close cover B AL C500 Series User s Guide Troubleshooting 163 ...

Page 164: ...nstruction describes about cover E2 as an example Use the same procedure for optional paper cassette E3 E4 and E5 1 Open cover E2 2 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper AL C500 Series User s Guide Troubleshooting 164 ...

Page 165: ...rJamC1 All paper cassette The instruction describes about standard lower paper cassette C1 as an example Use the same procedure for optional paper cassette C2 C3 C4 and C5 1 Pull out the paper cassette from the printer AL C500 Series User s Guide Troubleshooting 165 ...

Page 166: ...ions are installed correctly print a configuration status sheet using the printer s control panel or the printer driver To print a configuration status sheet from the printer s control panel see Printing a Configuration Status Sheet on page 106 To print a configuration status sheet from the printer driver for Windows see Printing a configuration status sheet on page 185 AL C500 Series User s Guide...

Page 167: ...h To not enter the power off mode set Power Off Timer to Off in Energy Saver Menu on the control panel The printer does not print Ready light off Cause What to do The printer is offline Press the Start Stop button once to switch the printer to ready status Make sure that the Ready light turns on Some error may have occurred Check the LCD panel to see if an error message appears The printer is in t...

Page 168: ...al between updating information for the consumables is too long Press the Get Information Now button on the Consumable Info Settingsdialogbox Youcanalsochangetheintervalforupdating information about the consumables on the Consumable Info Settings dialog box Cannot install software or drivers Cause What to do You are not accessing the operating system with the administrator privilege Access the ope...

Page 169: ...dditional driver for Windows XP x64 and Server 2003 x64 can beusedon Windows XP Service Pack 2 Windows 2003 Service Pack 1 or later Printout Problems The font cannot be printed Cause What to do For Windows users you may use the printer fonts substituted for specified TrueType fonts In the printer driver choose the Print TrueType fonts as bitmap check box in the Extended Settings dialog box The sel...

Page 170: ...n Make sure that you are using the correct page length and margin settings in your application The paper size setting may be incorrect Make sure the correct paper size is set in the Tray Menu on the control panel The MP Tray Size setting may be incorrect When loading paper for which the size is not specified with Auto setting specify the correct paper size on the MP Tray Size setting in the Tray M...

Page 171: ...de bar for each color For details about the More Settings dialog box see the printer driver s online help The color looks different from what you see on the computer screen Cause What to do Printed colors do not exactly match the colors on your monitor since printers and monitors use different color systems monitors use RGB red green and blue while printers typically use CMYK cyan magenta yellow a...

Page 172: ...ternal printer components by printing three pages with only one character per page White dots appear in the printout Cause What to do The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page Vertical lines appear on the printout Cause What to do The exposure window may be dusty Clean the exposure window For details se...

Page 173: ...e If the message on the LCD panel or in EPSON Status Monitor indicates that one of the toner cartridges is near the end of its service life replace the toner cartridge See Replacing Consumable Products Maintenance Parts on page 146 For Windows users you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver The gradation setting ...

Page 174: ...face of your paper is too rough printed characters may appear distorted or broken Smooth high quality copier paper is recommended for best results See Available paper types on page 201 for information on choosing paper Completely blank pages are output Cause What to do The printer may have loaded more than one sheet at a time Remove the paper stack and fan it Tap it on a flat surface to even the e...

Page 175: ...r or the printer s control panel menus For Windows users on the Basic Settings tab in the printer driver click Advanced and select the More Settings button Then deselect the Toner Save check box One of the toner cartridges may be near the end of its service life If the message on the LCD panel or in EPSON Status Monitor indicates that one of the toner cartridges is near the end of its service life...

Page 176: ...vailable memory by installing an optional memory module or CompactFlash memory See Installing a memory module on page 136 or Installing a CompactFlash memory on page 142 for details WhenRAM DiskissettoMaximumorNormalonthecontrolpanel you can increase the available memory space by changing this setting to Off Insufficient memory to print all copies Cause What to do The printer does not have suffici...

Page 177: ... for each paper source see General on page 203 If paper does not feed from the optional paper cassette unit the unit may not be installed properly For instructions on installing the unit see Optional Paper Cassette Unit on page 126 The pickup roller is dirty Clean up the pickup roller For instructions see Cleaning the pickup roller on page 148 The optional paper cassette may not be installed prope...

Page 178: ...for each paper source see General on page 203 The paper size is not set correctly Make sure to set the paper guides in the optional paper cassette correctly An installed option cannot be used Cause What to do The installed option is not defined in the printer driver For Windows users You have to make settings manually in the printer driver See Making Optional Settings on page 185 The optional prod...

Page 179: ... the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built in USB port For details about your computer contact your dealer Printer software installation Incorrect or incomplete software installation can lead to USB problems Take note of the following and perform the recommended checks to ensure proper installation Checking printer software in...

Page 180: ... Cancel button on the printer s control panel To cancel a print job before it is sent from your computer see Cancelling a Print Job on page 41 Printing in the PostScript 3 Mode Problems TheproblemslistedinthissectionarethosethatyoumayencounterwhenprintingwiththePostScript driver All procedural instructions refer to the PostScript printer driver The printer does not print correctly in the PostScrip...

Page 181: ...roritsdriverdoesnotappearinutilitiesintheprinterconfiguration Mac OS only Cause What to do The printer name has been changed Ask the network administrator for details then select the appropriate printer name The AppleTalk zone setting is incorrect Open the Print Fax then select the AppleTalk zone that the printer is connected to The font on the printout is different from that on the screen Cause W...

Page 182: ...ccessedbyclickingAdvancedonthePostScript sheet of the printer s Properties is set to ASCII or TBCP If your computer is running Windows Vista Vista x64 XP XP x64 clicktheDeviceSettingstabintheprinter sProperties thenclick the Output Protocol setting and select ASCII or TBCP For Mac OS users only The print setting in the application is set to binary encoding The printer cannot print binary data when...

Page 183: ...BCP Tagged binary communications protocol WhentheBinarysettingissettoOn TBCPisnotavailable Usethe Binary protocol See PS3 Menu on page 79 for details For Windows users only Printing cannot be performed using the network interface ClickAdvancedonthePostScriptsheetoftheprinter sProperties then change the Data Format setting from ASCII data default to TBCP Tagged binary communications protocol Whenth...

Page 184: ...directly from any application programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows 7 users Click the start button select Devices and ...

Page 185: ...ngs on the Optional Settings tab Making Optional Settings TheprinterdrivercanupdatetheinstalledoptioninformationautomaticallyifAcquirefromPrinter is selected 1 Access the printer driver 2 Click the Optional Settings tab then select Manual Settings 3 The Optional Settings dialog box appears 4 Make settings for each installed option then click OK Displaying consumable product information The remaini...

Page 186: ...your computer 2 Insert the Software Disc in the CD DVD drive Note IftheEpsonInstallNaviscreendoesnotappearautomatically click Start thenclickComputer for Windows 7 Vista or Server 2008 or click the MyComputer icon on the desktop for Windows XP or Server 2003 Right click the CD DVD drive icon click Open in the menu that appears then double click InstallNavi exe 3 Read the license agreement statemen...

Page 187: ...lution is displayed See Detailed Status on page 188 Replacement Parts Information Youcanobtaininformationonpapersourcesandreplacementparts See Replacement Parts Information on page 188 Job Information You can check print job information See Job Information on page 189 Notice Settings You can make specific monitoring settings See Notice Settings on page 191 Order Online You can order consumable pro...

Page 188: ...Detailed Status Replacement Parts Information AL C500 Series User s Guide About the Printer Software 188 ...

Page 189: ...Indicates the remaining service life of the transfer unit The service icon flashes when the transfer unit has some error or has neared the end of its service life e Fuser Unit Indicates the remaining servicelifeof thefuserunit Theserviceicon flasheswhenthefuser unit has some error or has neared the end of its service life f Order Online button Clicking this button enables you to order consumable p...

Page 190: ...alogboxtoselectitemsandtheordertheyaredisplayedon the Job Information screen and to select the type of jobs to be displayed Note for Windows XP users Shared Windows XP LPR connections and shared Windows XP Standard TCP IP connections with Windows clients do not support the Job Management function The Job Information tab is available when the following connections are used Server and Client Environ...

Page 191: ...rdthatdoesnotsupportthejobmanagementfunction Note that if the user account used to log on to a client is different from the user account used to connect to the server the job management function is not available Notice Settings a Monitortheprintingstatuscheck box Whenthischeckboxisselected EPSONStatusMonitormonitorstheprinter status during a print job is processed b More Settings button Opens the ...

Page 192: ...ndow appears automatically once a day when you start printing or display the status by accessing EPSON Status Monitor g Displayonlywhenareplacement partfirstbecomeslow checkbox When this radio box is selected the Order Online window appears automatically only when a replacement part first becomes low h More Settings button OpenstheMoreSettingsdialogboxinwhichyoucansettheURLforplacing an order appe...

Page 193: ... display this window automatically until a replacement partbecomesloworreachestheend of its service life check box When this check box is selected the Order Online window appears automaticallyonlywhenareplacementpartfirstbecomesloworreaches end of service life Uninstalling the printer software To uninstall the printer software close all applications first and then uninstall the printer software fr...

Page 194: ...se systems Mac OS X Recommended OS Version Mac OS X 10 5 8 or later Computer Power Mac G3 G4 G5 iMac eMac PowerBook G3 G4 or iBook Note To use binary data Epson recommends that you use AppleTalk for the printer s network connection If you use a protocol other than AppleTalk for the network connection you need to set Binary to On in the PS3 Menu on the control panel For details about the settings s...

Page 195: ...and click the Add a printer button For Windows Vista Vista x64 XP XP x64 Server 2008 or Server 2008 x64 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows 2000 Server 2003 or Server 2003 x64 click Start point to Settings and click Printers Then double click the Add Printer icon 4 The Add Printer Wizard appears Then click Next 5 Select Local printer...

Page 196: ... printer in the Printer Tasks menu For Windows 2000 Server 2003 or Server 2003 x64 click Start point to Settings and click Printers Then double click the Add Printer icon 3 The Add Printer Wizard appears Then click Next 4 Select Local printer then click Next Note Do not select the Automatically detect and install my Plug and Play printer check box 5 Select the CreateanewportcheckboxandselectStanda...

Page 197: ...ning on your Mac OS before installing the printer driver For Mac OS X users Note Make sure that Print Fax is not open 1 Insert the printer Software Disc into your CD DVD drive 2 Double click the CD DVD drive icon 3 Double click PostScript in the Driver folder then double click PS Installer 4 TheInstallEPSONPostScriptSoftwarescreenappears clickContinue thenfollowtheon screen instructions 5 Easy Ins...

Page 198: ...up list Note for AppleTalk users Make sure to select AppleTalk Do not select EPSONAppleTalk because it cannot be used with the PostScript 3 printer driver Note for IP Printing users Make sure to select IPPrinting Do not select EPSONTCP IP because it cannot be used with the PostScript 3 printer driver After selecting IPPrinting enter the IP address for the printer then make sure to select the Use d...

Page 199: ...s menu The Printer Info dialog box appears Select Installable Options from the pop up list then make the necessary settings 6 Confirm that your printer s name is added to the Printer List Then quit Print Fax Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver Changing the printer setup settings You can change or update the ...

Page 200: ... will have to install the printer driver Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems AL C500 Series User s Guide About the Printer Software 200 ...

Page 201: ...pletely with no gaps between labels Semi thick paper Weight 81 to 105 g m2 Thick paper Weight 106 to 163 g m2 Extra thick paper Weight 164 to 216 g m2 Coated paper Weight up to 105 g m2 Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause paper jams an...

Page 202: ...ly Special surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn...

Page 203: ... tray plain paper Up to a 16 2 mm thick stack or up to 150 sheets 80 g m2 envelopes Up to 16 2 mm labels Up to 16 2 mm semi thick paper Up to a 16 2 mm thick stack thick paper Up to a 16 2 mm thick stack extra thick paper Up to a 16 2 mm thick stack coated paper 1 sheet Standard lower paper cassette plain paper Up to a 54 4 mm thick stack or up to 550 sheets 80 g m2 labels Up to a 49 4 mm thick st...

Page 204: ...roprinter emulation I239X mode Adobe PostScript3 PS3 mode PCL6 PCL5 emulation PCL mode PDF 1 6 Resident fonts 84 scalable fonts and 7 bitmap fonts for ESC Page 95 scalable fonts and 5 bitmap for PCL5 80 scalable fonts and 1 bitmap for PCL6 136 scalable fonts for PostScript3 RAM 512 MB expandable up to 1024 MB by adding an optional 512 MB RAM DIMM 1 Resolution Improvement Technology 2 Printing spee...

Page 205: ...Average 549 W color mode 556 W color mode 526 W black and white mode 527 W black and white mode MAX 1300 W 1380 W During ready mode 108 W 107 W During preheat mode 67 W 70 W During sleep mode 10 59 W 13 47 W During deep sleep mode 2 81 W 4 38 W During power off mode 0 07 W 0 30 W Values represent power consumption while all operations are completely suspended Power consumption varies depending on ...

Page 206: ...nect your computer to the printer Since Hi Speed USB is fully compatible with USB USB can be used as an interface Ethernet interface You can use an IEEE 802 3 1000Base T 100BASE TX 10 BASE T straight through shielded twisted pair interface cable with an RJ45 connector Options 550 Sheet Paper Cassette Unit Product code C12C802721 Paper size A4 A5 B5 Letter LT Legal LGL Government Legal GLG Executiv...

Page 207: ...code C12C802731 Paper size A4 A5 B5 Letter LT Legal LGL Government Legal GLG Executive EXE User Defined Size CTM Paper weight 60 to 216 g m2 17 to 57 5 lb Paper feed This optional unit has two cassettes One optional paper cassette unit can be installed Automatic feed delivery system Cassette capacity up to 550 sheets Paper types Plain paper Preprinted paper Letterhead Recycled paper Color paper La...

Page 208: ...ith EC Directive 2004 108 EC CompactFlash memory Contact the Epson sales company for detail information 1000 Sheet Stapler Stacker Unit Product code C12C802741 Available paper size A4 A5 A6 B5 Letter LT Half Letter HLT Legal LGL Government Letter GLT Government Legal GLG Executive EXE F4 MON C10 DL C5 C6 IB5 User Defined Size CTM Available paper weight 60 to 216 g m2 16 to 57 5 lb Available paper ...

Page 209: ...r LT Up to 500 printouts when using 80 g m2 paper 1 2 or 50 sets of copies 1 2 Power supply AC 110 127V 10 50Hz 60Hz 3 supplied by the printer Power consumption 65 VA supplied by the printer Dimensions and weight Height 525 mm 20 7 in Width 490 mm 19 3 in including stacker tray except cover L unit Depth 516 mm 20 3 in Weight 15 7 kg 34 6 lb including cover L unit 1 This is only when all stacked pr...

Page 210: ...dge Magenta 0661 Standard Capacity Toner Cartridge Cyan 0662 Standard Capacity Toner Cartridge Black 0663 High Capacity Toner Cartridge Yellow 0656 High Capacity Toner Cartridge Magenta 0657 High Capacity Toner Cartridge Cyan 0658 High Capacity Toner Cartridge Black 0659 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH This product conforms to CE marking requirements in accord...

Page 211: ...king requirements in accordance with EMC Directive 2004 108 EC Waste Toner Collector Product code Waste Toner Collector 0664 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH Staple Cartridge Product code Staple Cartridge 4002 Packing 5000 pieces cartridge 3 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH Maintenance Parts Fuser Unit Product code Model 304...

Page 212: ...e with EMC Directive 2004 108 EC 2 Fuser unit part numbers vary by location Transfer Unit Product code Model 3048 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 85 RH This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC AL C500 Series User s Guide Technical Specifications 212 ...

Page 213: ...if you give themthefollowing information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help ...

Page 214: ...340688 02 32345299 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 03 2810606 03 2810707 No 413 Huannan Rd Pingzhen City Taoyuan County 324 Taiwan 03 5325077 03 5320092 1F No 9 Ln 379 Sec 1 JingguoRd NorthDist Hs...

Page 215: ...equently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web ...

Page 216: ... Dinh Street District 1 Hochiminh City Vietnam Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4...

Page 217: ...baya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Yani No 49 Makassar Phone 62 411 350147 411 350148 AL C500 Series User s Guide Where To Get H...

Page 218: ...rsions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specificatio...

Page 219: ...are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 2...

Page 220: ...ftersalesservices usersarewelcometocontacttheEpson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are a...

Page 221: ... Enquiries on repair service and warranty AL C500 Series User s Guide Where To Get Help 221 ...

Page 222: ...iew 25 Control panel menus about 60 AUX 77 bookmark 89 clock 74 confidential job 74 106 emulation 66 energy saver 87 ESCP2 80 FX 83 how to access 60 I239X 85 information 62 network 77 panel settings 60 parallel 75 password config 87 PCL 77 printing 67 PS3 79 quick print job 74 105 reserve job data 105 reset 73 setup 69 support 89 system information 64 tray 65 USB 76 D Duplex printing 45 E Emulatio...

Page 223: ...indows 196 Installing the PostScript printer driver for the USB interface Windows 195 Interface cards how to install 140 how to remove 142 Interfaces ethernet 206 USB 206 M Maintenance printer 148 Printer exposure window 150 Printer pickup roller 148 Maintenance Parts specification fuser unit 211 specification transfer unit 212 Maintenance parts Replacing 146 Memory module how to install 136 how t...

Page 224: ...150 cleaning pickup roller 148 consumable products 27 electrical 205 environmental 204 general 203 maintenance parts 28 mechanical 205 optional products 26 parts front view 22 parts inside 23 parts rear view 23 standard and approvals 205 transporting 15 transporting long distance 152 transporting short distance 153 Printer driver Accessing the printer driver Windows 184 Uninstalling the Printer so...

Page 225: ...e Windows 54 Support menu 89 System information menu 64 T Toner Toner Save mode 44 Toner cartridge Specifications 210 Toner Save mode 44 Transfer unit Specifications 212 Transporting the printer long distance 152 Transporting the printer short distance 153 Tray menu 65 Troubleshooting 90 106 155 166 180 color printing problems 171 memory problems 176 operational problems 167 options 177 paper hand...

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