Rev.B
Troubleshooting
4-3
Advanced Printer Driver Installation Manual
If your problem is not listed here and you have any question, contact your dealer.
26
Upgraded from APD
Ver.2.xx to APD Ver.3.xx but
cannot test print correctly
The computer has not been rebooted after the APD Ver.2.xx
uninstallation:
Uninstall APD Ver.3.xx then install again.
Page
1-12
27
The computer has not been rebooted after the APD installation:
Reboot the computer.
Page
1-12
28
Performed a silent
installation but installation
did not work.
The command line has not been input correctly:
Re-enter the command and execute again.
Page
3-5
29
The package file is corrupt:
Create the package file anew.
Page
3-2
30
The computer environment in the package file is not consistent with
that in the destination computer.
Check the package file settings as well as the source and
destination computers' environment.
Page
3-2
31
Need to check whether
the TM printer USB driver is
installed correctly as the
USB interface printer is not
working correctly.
Connect the TM printer using USB and turn on its power to make
"EPSON USB Controller for TM Printer Series" driver to be displayed
under [Device Manager] - [Universal Serial Bus controllers].
To check whether the USB driver has been installed correctly or not,
perform the following steps.
1) Right click the [My Computer] icon and open the Properties
screen.
2) Select the [Hardware] tab, click [Device Manager], and open the
[Device Manager] screen.
Check the following in the [Universal Serial Bus controllers] entry.
- If the TM printer is connected using USB and its power is turned
on, the "EPSON USB Controller for TM Printer Series" line
appears.
- Disconnect the TM printer.Or turn off its power, the "EPSON USB
Controller for TM Printer Series" line disappears.
If the above behavior can be confirmed, the TM printer USB driver is
installed correctly.
-
If the above behavior cannot be confirmed, perform a printer driver
recovery.
Page
2-26
If the USB driver is not installed correctly, uninstall the APD then try to
install again.
Page
2-29
32
Tried to add a USB model
driver but failed.
When adding the USB model printer driver, the printer was
connected before the printer driver was added:
Perform a printer driver recovery.
Page
2-26
33
A USB model port
reassignment occurred.
When adding the USB model printer driver, the printer was
connected before the printer driver was added:
Perform a printer driver recovery.
Page
2-26
34
Connected a customer
display to a USB model TM
printer and turned on the
TM printer power again but
nothing is displayed on the
customer display.
The power on order is incorrect:
When turning on the power, turn on the customer display first and
then the TM printer.
-
35
The settings of the DIP switch on the customer display are incorrect:
The DIP switch on the customer display must be configured as
follows.
Bits per second: 19200bps/Data bits: 8Bit/Parity: none/Stop bits: 1
-
No.
Trouble
Cause and action
Refere
nce
Summary of Contents for Advanced Printer Driver for TM Series Ver.3.04
Page 2: ......
Page 56: ...3 8 Silent Installation Rev B ...
Page 60: ...4 4 Troubleshooting Rev B ...
Page 61: ......
Page 62: ...SEIKO EPSON CORPORATION Printed in English EPSON ...
