Troubleshooting
Page 75
Indicator Lights
If an error occurs, the scanner stops operating. The READY
and ERROR lights indicate the type of error.
ERROR
light
READY
light
Error
type
Solution
On
On
Command
error
The scanner has received incorrect commands from your
scanning software. Try rescanning the document. If the error still
occurs, try restarting the scanner.
Flashing Off
Interface
error
The interface setup is wrong or the scanner is not properly
connected to the computer. Check the interface connection.
Then push the RESET button or turn the scanner off and on.
Flashing Flashing
Fatal error The problem could be:
◗
The transportation lock screw has not been released.
◗
The optional TPU or the optional ADF is not set up correctly.
◗
The fluorescent lamp may need to be replaced.
◗
The scanner is inoperative.
Check that the transportation lock screw is released, check any
installed options, then push the RESET button. If the scanner
still does not operate properly, turn the scanner off and on. If the
problem persists or it occurs repeatedly, consult your dealer.
Off
Off
Option
error
There’s a problem with an installed option. Check the option and
remove any jammed paper, if necessary.
