Web admin interface
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VGA Broadcaster Lite User Guide
Configuring Remote Support
The VGA Broadcaster Lite device uses remote support settings to communicate with
the Epiphan maintenance server. When enabled, communicating with the
maintenance server allows Epiphan to review the device configuration, firmware
version, and other basic operating parameters. If the VGA Broadcaster Lite device is
having problems and you contact Epiphan Support, the support team can use this
maintenance information to help remotely troubleshoot the problems.
Note: The VGA Broadcaster Lite device does not send private information to the
Epiphan maintenance server, just basic operation and configuration information. The
amount of traffic sent to the Epiphan maintenance server is small and should not
affect the network or Internet throughput.
By default, communication with the Epiphan maintenance server uses TCP port 30.
The default address of the Epiphan maintenance server is epiphany.epiphan.com. The
VGA Broadcaster Lite device must be able to find a DNS server to resolve the default
address and then must be able to connect to this address on the Internet using TCP
port 30. If the VGA Broadcaster Lite network settings are set to use DHCP, it gets the
address of the DNS server from the DHCP server. If network settings are set to use a
static IP address, you must enter the IP address of the DNS server. You can get this
IP address from your network administrator.
If you have a firewall or some other device protecting the network from the Internet
and you would like to enable remote support, the configuration of this device may
have to be changed for the VGA Broadcaster Lite device to connect to the Epiphan
maintenance server. Contact your network administrator for assistance.
Use the Maintenance section in the Web admin interface to access the Remote
support settings:
