Trouble Shooting Guide
31
Symptom
Possible Cause
Solution
Console cable is not connected?
Verify that the console cable is connected properly.
The console is faulty?
Call the Endurance
®
service number.
Check that the sensor magnet is correctly
fitted and passes in front of the sensor.
Check that all the computer plugs and sockets
are correctly and firmly connected.
If all above checks are O.K., then replace sensor.
Call the Endurance
®
service number.
Check to make sure that the batteries in
the chest strap are installed correctly.
Replace the chest strap batteries.
Check to see if the receiver is properly installed.
Check to see if the chest strap is being properly worn by
the user - if skin is extremely dry, then moisten contact
points on chest with water and try again.
If the problem still exists then call the
Endurance
®
service number.
Check and tighten hardware
Console has no power.
Strides/Min
or Speed shows 0
No HR signal
or incorrect HR signal
Noise from Bike
Computer isn’t receiving a
signal from the sensor?
The sensor is faulty?
The computer is faulty?
Computer is receiving a faint or
intermittent pulse signal.
Loose hardware or dirt build up.
Any Questions?
Call the Customer Tech Hotline at:
1 (800) 556-3113
Dirt build up.
Clean up the dirt
The Problem still exists.
Call the Endurance
®
service number.
