PlasmaQuant 9100 (Elite)
Troubleshooting
49
6
Troubleshooting
6.1
Fault messages in the software
NOTICE
Risk of device damage
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Contact Analytik Jena AG customer service in the following cases:
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The fault cannot be remedied with the measures described.
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The fault occurs often.
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The fault is not included in the following list or the list refers to customer service.
A system monitoring process is initiated as soon as the device is switched on. After the
start of the control software, device faults are displayed via fault messages. These fault
messages consist of a fault code and a fault message.
The following describes a list of possible faults the operator can, in part, remedy alone.
Confirm the fault message with
[OK]
and perform the measures for remedying the fault.
Fault code/fault message
3762: Wavelength correction error!
3765: No neon correction peak found!
3766: Correction range exceeded!
3782: No neon peaks found!
3783: Too many neon peaks found!
3783: No prim peak available!
Cause
Remedy
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Faulty neon or prism correction
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Switch the device off and on again
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In the event of repeated occurrence,
determine which correction is faulty
in the Spectrometer |Parameters
window in the Ne correction area.
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Inform customer service
3811: No factory data found in instrument storage (FINFO)!
Cause
Remedy
¡
There is no production data for line
offset present in the device memory
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Faulty RAM memory
¡
Contact customer service for line off-
sets
¡
Inform customer service
3870: No purge gas available!
Cause
Remedy
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No Argon gas pressure
¡
Check the gas pressure
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Check the fit of the cone of the axial
observation window
3871: No cooling water available (detector cooling)!
Cause
Remedy
¡
Recirculating chiller not switched on
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Coolant flow too low
¡
Switch on the recirculating chiller