
Reference Manual
00809-0100-4075, Rev BA
October 2010
Smart Wireless THUM Adapter
6-2
Table 6-1. Troubleshooting
Recommended Actions
Symptom
Recommended Action
Wired Troubleshooting
Wired device does not turn on when THUM
Adapter is added to loop
Check the wiring and connections between THUM Adapter and wired device
Verify that enough voltage is being supplied to power both the THUM Adapter and wired
device
Wired Device does not function properly
through loop check
Determine total voltage drop of system assume 2.5 volts for THUM Adapter
Verify that enough voltage is on the loop
Can not communicate with wired device or
THUM Adapter
Verify that wiring is correct
Verify that enough voltage is being supplied to power both THUM Adapter and wired device
Verify that between 250 and 1100 Ohms resistance is present
Can not communicate with THUM Adapter
Verify that wiring is correct
Verify that enough voltage is being supplied to power both THUM Adapter and wired device
Verify that between 250 and 1100 Ohms resistance is present
Verify that Field communicator or AMS is set to poll for THUM Adapter address
Power Cycle device to try again
Configuration Troubleshooting
Can not configure THUM Adapter with 375 or
AMS
Make sure that the correct DD is loaded into the 375 or AMS
THUM Adapter does not communicate with
wired device
Run the “Configure Discovery Mode” method to connect the THUM Adapter to wired device
Check the wiring and connections between THUM Adapter and wired device
Verify that between 250 and 1100 Ohms resistance is present for HART communications
Verify that the wired device is functioning properly
Power Cycle device to try again
Duplicate HART Master Detected
Verify that two primary masters are on the loop
Then set the THUM Adapter into secondary master mode
Power Cycle device to try again
If THUM Adapter is in secondary master mode and 375 or AMS is connected to loop this error
will occur
The error will disappear after the 375 or AMS is removed from the loop.
Wireless Network Troubleshooting
THUM Adapter not joining network
Verify network ID and join key
Wait longer (30 min.)
Verify THUM Adapter is within range of at least one other device
Verify network is in active network advertise
Power Cycle device to try again
Verify device is configured to join. Send the “Force Join” command to the device
See troubleshooting section of Smart Wireless Gateway for more information
Limited Bandwidth Error
Reduce the Update Rate on THUM Adapter and wired device
Increase communication paths by adding more wireless points
Check that THUM Adapter has been online for at least an hour
Check that THUM Adapter is not routing through a “limited” routing node
Create a new network with an additional Smart Wireless Gateway
Summary of Contents for Rosemount Smart Wireless THUM
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