ControlWave Instruction Manual (CI-ControlWave)
Revised Nov-2010
Service & Troubleshooting
5-1
Chapter 5 – Service and Troubleshooting
This chapter provides general diagnostic and test information for the
ControlWave.
In This Chapter
........................................................................5-2
..............................................5-5
Removing or Replacing Components
5.2.1
............................................5-5
............................................5-5
.................................5-6
Removing/Replacing the CPU Module
...........................................5-6
Removing/Replacing an I/O Module (Hot Swapping)
..........................5-12
Removing/Replacing the Backup Battery
...........................................5-12
General Troubleshooting Procedures
5.3.1
...................................................................5-13
....................................................5-21
........................................................5-22
......................................................................5-25
...........................................................5-25
WINDIAG Diagnostic Utility
5.4.1
.........................................................5-28
................................................................................5-32
Equipment
You need the following equipment to perform the procedures described
in this chapter:
To run diagnostics software:
PC with WINDIAG software, and either OpenBSI LocalView,
NetView, or TechView for communications.
Null modem interface cable
Loop-back plug for RS-232 port (see
Loop-back plug for RS-485 port (see
Loop-back plug, 8-pin RJ-45 male (for twisted pair Ethernet) (see
To perform firmware upgrades:
Null modem interface cable
PC with the following software:
o OpenBSI System Firmware Downloader and either NetView,
LocalView, or TechView for communications.
o HyperTerminal (included in Windows® XP)
Note
:
When you service a ControlWave on site, we recommend that
you close down (or place under manual control) any associated
processes. This precaution prevents any processes from
accidentally running out of control when you conduct tests.