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Emdeon Vx570 User’s Guide

Contents

© 2011 Emdeon Business Services LLC. All rights reserved.

Page ii

This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.

Chapter 7: Terminal Error Messages ........................................................................................................... 38

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Summary of Contents for VeriFone Vx570

Page 1: ...OS VeriFone Vx570 User s Guide 11 15 2011 Pub 61999 Fax on Demand Ordering Information Call 800 760 2804 For these chapters Order Title Page Contents Chapter 1 6995 Chapter 2 6996 Chapter 3 6997 Chapt...

Page 2: ...he terms of such license agreement This document may not be used except as permitted by such license agreement or changed copied photocopied reproduced translated or reduced to any electronic medium o...

Page 3: ...ce 9 Keyboard 100 10 Terminal Displays 11 Terminal Main Menu 11 Emdeon Flash Screen 11 Emdeon Welcome Screen 12 Emdeon Menu 12 Terminal Security 12 Chapter 3 Customize Your Terminal Setup 13 Overview...

Page 4: ...s 2011 Emdeon Business Services LLC All rights reserved Page ii This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Cha...

Page 5: ...nter affixed to terminal body Roll of thermal printer paper Power pack Power cord Phone cord Welcome letter Installation guide Quick Reference Guide CD containing all user documentation Connect to the...

Page 6: ...ace the Vx570 where it could easily fall such as near the edge of a desk Insert Paper in the Printer 1 To open the printer press down on the lever located on the side of the terminal to unlatch the pa...

Page 7: ...terminal that is identified by a telephone icon 2 Connect the other end of the phone line to the phone jack wall outlet 3 Connect the other end of the phone line to the to the phone jack wall outlet 4...

Page 8: ...f the cable to the terminal 10BaseT outlet as illustrated below Testing the Connection 1 Press the asterisk key until the Terminal Main Menu displays 2 Press F2 to select CommServer 3 If Connected ind...

Page 9: ...the default Administrator passcode See Chapter 3 Customize Your Terminal Setup beginning on page 13 for instructions Documentation Emdeon provides a suite of documentation to assist you The following...

Page 10: ...ailable using Emdeon Business Services free Fax on Demand service This service allows you to request documents over a toll free automated telephone call Requested documents are faxed to your fax machi...

Page 11: ...ould be on an electrical protective device such as a UPS uninterruptible power supply or a surge protection strip Do not plug a Vx570 into a PoE Power over Ethernet switch Refrain from frequently disc...

Page 12: ...s you have an optional keyboard attachment you will use the numeric keypad in combination with the Alpha key to enter your transaction input data Also each digit on the numeric keypad can be set up as...

Page 13: ...played on the key For example pressing 2 once jumps to the first item on the list beginning with A pressing 2 again jumps to the first item beginning with B and so on Alpha During data entry converts...

Page 14: ...ight up one line Scroll Line i i or F8 When a list is displayed moves the highlight down one line F4 F4 Prints a response or message displayed on the terminal screen N A Home When a list is displayed...

Page 15: ...l be listed on this menu Press F4 to start the Credit Card program Press asterisk from the Emdeon menu to return to the terminal Main Menu Emdeon Flash Screen The Emdeon Logo and customer message flas...

Page 16: ...ss F4 to run Financial transactions Charity Care Medicaid Predictor and Payment Predictor through your credit source If you are the terminal Administrator press Scroll Page i then F1 to display the Se...

Page 17: ...ions that prompt for a state The Communications option also on the Setup Menu should not be used except as directed by your Emdeon Business Services representative Manage Users Your Emdeon Vx570 termi...

Page 18: ...e begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD YY HH...

Page 19: ...u type 5 Setup Manage Users Manage Providers i Communications Press F2 to select Manage Users 6 Manage Users Add User Remove User Change Passcode Press F4 to select Change Passcode 7 Change Passcode E...

Page 20: ...press again type the provider s provider ID then press Provider ID Error Messages You may receive a terminal error message when adding or editing providers on the QuickCode list or when selecting a pr...

Page 21: ...EON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD YY HH MM Medical Address Verify Financial Press Scroll Page i to page down 3 h Setup Press F1 to select Setup 4 Config Enter Admin PassCo...

Page 22: ...cedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD Y...

Page 23: ...Hot Keys 7 SELECT HOTKEY 1 UNASSIGNED 2 UNASSIGNED 3 UNASSIGNED 4 UNASSIGNED 5 UNASSIGNED i 6 UNASSIGNED The first six existing hotkey assignments display Highlight the listing for the key to which yo...

Page 24: ...s procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM...

Page 25: ...to select Setup 4 Config Enter Admin Passcode Enter your Administrator passcode and press Your password will display as asterisks as you type 5 Setup Manage Users Manage Providers i Communications Pr...

Page 26: ...tup Press F1 to select Setup 4 Config Enter Admin Passcode Enter your Administrator passcode and press Your password will display as asterisks as you type 5 Setup Manage Users Manage Providers i Commu...

Page 27: ...ou can set a default state that will display in response to the State prompt The user can then just press to accept the state or can type a new state if necessary To change the default state Step Term...

Page 28: ...tep Terminal Display Action 9 SETUP Prev DEFAULT STATE Next Edit New Exit Type the two letter postal code for the desired default state see table below and press Use the Alpha key to convert numbers t...

Page 29: ...SAS KS KENTUCKY KY LOUISIANA LA MAINE ME MARSHALL ISLANDS MH MARYLAND MD MASSACHUSETTS MA MICHIGAN MI MINNESOTA MN MISSISSIPPI MS MISSOURI MO MONTANA MT NEBRASKA NE NEVADA NV NEW HAMPSHIRE NH NEW JERS...

Page 30: ...played see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD YY HH MM Medical Address Verify i Financial Press Scroll Page i to page down 3 h...

Page 31: ...ty Log Security Log 11 15 06 11 59 36 Date Time Event 09 19 2006 12 49 User 1234 Invalid Logon 10 31 2006 15 48 User Admn Invalid Logon 11 15 2006 09 15 User 3213 Invalid Logon Provider List Provider...

Page 32: ...tup 2011 Emdeon Business Services LLC All rights reserved Page 28 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited U...

Page 33: ...ation on page 5 for instructions on obtaining copies of Transaction Guides Step Terminal Display Action You will start from one of these screens 1 Emdeon If the Logo screen is displayed press any key...

Page 34: ...h SSN Name Name Date of Birth Note search types vary per payer Press Scroll Line i or Scroll Line h to highlight the search type you wish to use Press Follow the prompts to enter data 12 Aetna Please...

Page 35: ...creen is displayed press any key except Scroll Line i The Main Menu displays see below 2 11 17 06 13 30 CommServer Emdeon If the Main Menu is displayed press F3 to select Emdeon The Welcome screen dis...

Page 36: ...ll Line i or Scroll Line h to scroll line by line To move to the first payer beginning with a specific letter press the number key which displays the letter Press one two or three times depending on t...

Page 37: ...s the Alpha key once twice three or four times until the desired character displays Use the following chart as a quick reference to entering letters Key Alpha x 1 Alpha x 2 Alpha x 3 Alpha x 4 1 Q Z 2...

Page 38: ...is invalid for example you entered the wrong number of characters or you tried to skip a prompt for required data the terminal will beep and display a message below your input line indicating the nat...

Page 39: ...vider ID 123456789 Member ID 87654321 Begin DOS 11 15 06 End DOS 11 15 06 ABC Insurance Eligibility Submit ID Time Benefit Ind Medicare Ind Other Payer Ind Information Source Primary ID 12345 Name ABC...

Page 40: ...1 Emdeon Business Services LLC All rights reserved Page 36 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited 05 05 20...

Page 41: ...message either on the terminal display or on your printout from Emdeon describing the nature of the update 5 If the message is on the screen press Scroll Page i or Scroll Page h to scroll through the...

Page 42: ...Rules None of the stored provider IDs are valid for the current transaction for example this payer requires a nine character provider ID and there are no nine character provider IDs in your Provider...

Page 43: ...provider of revenue and payment cycle solutions that connect payers providers and patients to improve the healthcare business processes To learn more about our company our services and our commitment...

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