Viewing EMC Secure Remote Support (ESRS) information
You can verify your VxRail Appliance ESRS "heartbeat" (the last time your system communicated with the
remote support service). You can also review the configuration data that was sent to ESRS.
Before you begin
ESRS must be installed and enabled on your VxRail Appliance. You must have an support account
before you activate ESRS.
Enabling EMC Secure Remote Support (ESRS)
(see page 45).
Procedure
1
Click
SUPPORT
in VxRail Manager to navigate to the
Support
tab.
2
Observe the date and time of the last ESRS communication in the
Last Heartbeat
section.
3
Click
View the Last Configuration Sent
to display the configuration data that was most recently
sent to ESRS.
Using Support eServices
Access Support eServices directly from VxRail Manager.
Before you begin
To use Support eServices, you must have created an account. To create an account visit
.
About this task
The VxRail Manager lets you access the following Support eServices:
•
Chat with Support:
Opens a chat session with a support representative.
•
Open a Service Request:
Opens a Web form where you can open a service request.
•
VxRail Community:
Displays the most recent activity from the VxRail Series community forums.
Click a title to view the discussion.
Chat with Support
Open a live chat session with support personnel.
Procedure
1
Click
SUPPORT
in VxRail Manager to navigate to the
Support
tab.
2
Click
Chat with Support
to start a live chat session with a support representative. The chat
session opens. VxRail Manager transmits your appliance ID to the support representative.
VCE VxRail
™
Appliance 3.5 Product Guide
Administration
30
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2016 VCE Company, LLC.
All Rights Reserved.
