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For the warranty on products supplied by Embraco, refer to what is indicated in the sales conditions.
The validity of the warranty (if applicable) is subject to the results of the analysis carried out in Embraco on
the returned compressors. A technical report of the analysis will be send to the customer.
Customer may participate in the analysis.
The return (and delivery terms) of compressors to Embraco for technical analysis has to be agreed between
Embraco Sales Department and the Customer. The delivery conditions and documents shall be according to
the Embraco Sales Department instructions.
To ensure a timely analysis and the correct definition of the root causes of the problem, Embraco request
to observe the following rules:
• Disassembly the compressor from the system, following the instruction of Chapter
12.
• Disconnect the supply wirings from the compressor terminals without remove the electrical components.
• Cut the line tubes at least 50 mm away from the compressor ports (do not unsolder) and close them with
the specific rubber taps or by brazing.
• Do not carry out potential destructive tests (i.e. Dielectric strength test) and do not remove the oil from
the compressor.
• Do not abrade or eliminate the nameplate.
• Indicate on the compressor top with a marker (or on an adhesive label) the reasons of the replacement;
it is sufficient macro-indication like:
- noisy
- leakages on tube/shell (evidencing the leak point)
- does not start (specify in which conditions)
- does not cool the system
- OPL trips
- grounded
- short circuit
- motor winding interrupted
• Handle with care, to avoid damages of the compressor and its electrical components.
• All materials must be properly packaged according to the type of shipment and in order to avoid damages
during transport. Consult the shipping agency before delivery.
• Do not return defective compressors as a consequence of mishandling.
• Do not return open compressors or tampered components; (to avoid erroneous diagnosis, the compressor
must be opened with suitable tools, available at Embraco factories).
The material that does not correspond to the above requirements may be considered not valid for analysis
and may void the warranty.
All the materials that, after analysis, appear to be working and are free of quality problems, can neither be
returned nor replaced (the complete analysis involves the opening of the compressor and its disassembling).
The analyzed product, before its disposal, remains available for the customer for a maximum period of
30 days starting from the date of the Technical Report issued by the Sales and delivered to the customer.
13. HOW TO RETURN SUPPLIED PRODUCTS TO
EMBRACO EUROPE
