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XDI200 Manual Version 0.1
- Page 6 -
©2017 Electromotive, Inc.
1 Terms and Conditions
1.1 ELECTROMOTIVE, INC. PRODUCT WARRANTY
Products manufactured by Electromotive (XDi Ignitions and TEC ECUs) are built to last. Many of
our products have been in service for multiple decades. Products sold, but not manufactured, by
Electromotive are warranted as described under
Other Products and Parts We Sell
.
Should your product not be functioning properly during the warranty period, please first check
Tech Support
information available at
www.electromotive-inc.com
under the
Support
tab. You
may find that the issue is due to something other than unit malfunction.
Our warranty period is 1 year as of January 1, 2017.
New Product Warranty:
With a
1 year limited warranty
, Electromotive offers, by far, one of the best warranties in the
business on all new XDi and TEC units, for the original purchaser only, from the original purchase
date. We warrant our products to free of defects in materials and workmanship during the
warranty period. The replacement product will, in turn, be warranted for
1
year from the date of
replacement. Electromotive will pay for standard shipping to return the repaired/replacement unit
to the customer, if a defect covered under warranty is found.
Note: At Electromotive’s discretion, products that show evidence of tampering, abuse, accident
damage, or other unusual wear and tear conditions may not be eligible for warranty coverage.
See details under
Warranty Exclusions
.
If You Need Warranty Service:
Notify us at
or 703/ 331-0100 M-F 8:30 to 5:00 EST. Then, send
(1) a note with a summary of the issues you are experiencing, (2) a copy of your sales receipt,
and (3) the XDi or TEC unit. Ship to: Electromotive Repairs, 9131 Centreville Road, Manassas,
VA 20110
. You must include the purchase receipt and it must clearly show name of the
seller, date of purchase and purchase amount.
Our policy is to provide a new or factory refurbished replacement unit rather than repair units
under warranty, at our discretion. If the issue is something very minor, we may opt to repair
rather than replace. Replacement products may include remanufactured or refurbished products
or components.
If your product is shown to be in complete working order when we receive it, you may be
charged a small fee for handling and return shipping.
Out-of-Warranty Product Repair
Should your product be out of warranty, we offer factory diagnosis and repair services. There is a
small fee for diagnosis and estimation of repair costs. Check with us for the current diagnosis
fee. You will have options including (1) repair, (2) (if available) purchasing a refurbished unit, or
(3) trading your old unit for a discount off a new unit. We strive to keep our repair times to within
5 business days, plus shipping days.
Other Products And Parts We Sell:
We make every attempt to source products that live up to our quality standards. In the rare
occasion that one of these products/parts fails within 90 days of purchase, return it to us along
with a copy of your sales receipt and we will replace it if, at our discretion, the malfunction is not
due to the same exclusions listed under
Warranty Exclusions
.
