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www.ehs-heating.com
13.
WARRANTY INFORMATION
All EHS products are supplied in accordance with standard Terms & Conditions (available on request or via our
website). This Policy also applies in addition to our terms and conditions to any EHS electric Boilers and by fitting this
product you are agreeing to be bound by these Terms & Conditions and this Policy. This Policy sets out the Warranty
Period and exclusions which apply to Electric Boilers, for other products please see our website or their
corresponding manuals. This Policy is subject to our Standard Terms and Conditions and should be read in
conjunction with those terms. We reserve the right to amend this policy at any time.
Warranty Details:
Warranty and Liabilities
19. The installer must be suitably qualified to install products and all Commissioning Sheets & Annual Servicing
Sheets require to be made available to us when requested.
20. The product must be installed as per the installation instructions.
21. The Warranty must be registered with EHS by either the Installer or the Householder, within 30 days of the Boiler
being installed. Failure to do so will reset the Warranty Period to 1 Years for Parts and Labour only.
22. For products registered within the stated time frame, the 5 Year Warranty will compromise of 2 Years Parts and
Labour with a further 3 years Parts only.
23. To comply with our Warranty Terms the product must be serviced each year as outlined in the product
installation manual. The service must be carried out by a suitably qualified engineer and a record of that service kept
by the owner. The service can be within a 30 day period of the anniversary of the last service, without invalidating
the Warranty.
24. If the service is not carried out in accordance with the guidelines within the product installation manual, the
Warranty cover will become void.
25. During the Warranty period, we will replace parts which were faulty from the date of purchase, at our discretion
free of charge. Reasonable Labour costs will only be paid where the value has been pre-agreed and authorised by
EHS prior to the repair.
26. This Warranty is limited to the purchased product only and does not include any connected products or systems.
27. If the product breaks down or is showing a fault and requires an engineer to visit, we may ask you to pay a
deposit prior to the repair visit. We will return the deposit in full if we find a fault that is covered by the Warranty.
We may keep the deposit if we cannot access your property at the agreed visit time or conditions mentioned in
point 23 above of this Warranty have not been met. A responsible adult must be at the property to provide access to
the Engineer.
28. Any repair carried out under the terms of this Warranty does not extend the Warranty beyond its original period.
29. The Warranty only applies to products bought and used in the United Kingdom.
30. For products installed in the Channel Islands and Isle of Man the only a 2 Year Parts & Labour Warranty is
applicable.
31. Engineers will not carry out repairs if they think accessing the product would be a risk to Health and Safety. We
will not be liable for any costs if there is a health and safety issue
32. There must be sufficient room for the Engineer to work (the minimum area is set out in the installation
instructions). We will not accept responsibility for removing cupboards, kitchen units, trims etc to gain access for
repairs.
33. This Warranty does not in any way affect your Statutory or Legal Rights.
