•
Whether the error has occurred with more than one file
•
Whether the file selected for the report is the same file that had the error
•
Operating system version, if the print job was sent from a client computer
•
Version of PS-17 user software installed
•
Description of any other actions performed on the PS-17 during the same time period
b)
Optional: If the job includes raster data, you can include it in the report by selecting
Rasters
.
The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed
size of the report. In this case, it may be useful to provide it separately.
c)
Optional: If the job includes color profiles in the report, you can include them in the report by selecting
Color
Profiles
.
Color profiles can be useful to include if they are custom profiles and the printed colors are incorrect.
d)
Optional: To include the email log in the report, select
Email log
.
The email log can be useful to include if the file was submitted by email.
e)
Optional: To include the native source file in the report, click
Add +
.
The native source file can be useful to include if the job does not process or print. However, it may exceed the
allowed size of the report. In this case, it may be useful to provide it separately.
5
Attach any additional related files to the report.
The job error report has a maximum file size of 2GB. If the selections and attachments result in a report larger
than 2GB, the report must be reduced in order to be completed.
6
Optionally, if any print jobs are considered confidential, remove the job files before sending the zip file to
technical support.
To remove the confidential job files from the Job Error Report, follow the steps:
1
Extract the content from the Job Error Report zip file.
2
Open the extracted folder.
3
Delete the confidential job file.
4
Compress the folder and send it to the technical support.
7
Save the job error report.
Configuration and Setup
Troubleshooting
64
