Troubleshooting
If the troubleshooting steps described here do not resolve the issue, collect the related information and contact
technical support.
Perform basic troubleshooting
These troubleshooting steps can help to resolve the most common issues.
1
Confirm that all the cables required for the PS-17 are intact and firmly seated in the correct ports.
The most common cause of an issue is a faulty or loose cable.
DANGER
Do not remove the covers or otherwise open the PS-17 hardware. The parts inside the chassis and
internal cables are intended to be serviced by authorized service technicians only.
2
If the PS-17 cannot power on, confirm that the power cord is intact and adequate power is available at the power
outlet.
3
If the PS-17 is not visible on the network, confirm that the correct type of Ethernet cable is connected to the
correct network port.
4
Confirm that the Fiery logo is showing on the printer control panel. If not, check the status of the PS-17 and the
cable connection to the printer.
5
Review any messages showing on the printer control panel.
6
If one or more client computers cannot print to the PS-17, confirm that the client computers have the correct
version of the PS-17 printer driver and utilities installed.
For information about installing the printer driver, see
Printing
. For information about installing the utilities, see
Utilities
.
7
If the PS-17 is printing slowly or is not managing jobs as expected, review the PS-17 configuration to confirm the
settings are optimal for your network and print environment.
Any changes to your network environment or workflow may require changes to the PS-17 configuration.
8
Confirm that the operating system settings on the PS-17 are not modified and the operating system is not
upgraded (unless approved by technical support).
Changes to the operating system settings or version can cause system problems.
9
Confirm that the Windows firewall has not been disabled.
10
Review any error messages showing in the Command WorkStation Servers list.
11
Take a screenshot of the Command WorkStation display and any error messages, then close and reopen
Command WorkStation. If any error messages display when it restarts, contact technical support.
Configuration and Setup
Troubleshooting
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