112
Installation and Service Guide
Troubleshooting
Network (continued)
System starts up slowly
then displays one or
more DHCP error
messages on the control
panel.
Possibly one of the following:
•
Network cable is connected to the
wrong RJ-45 port
•
No cable/wrong type of cable is
connected to the network port
•
Network cable or connection is
faulty
•
Network is faulty
•
System searches for a nonexistent
DHCP server because DHCP is
enabled by default on the E-35A,
but the customer’s network is not
using DHCP
•
Ethernet interface on the E-35A
motherboard is faulty
•
System software is corrupted
1 If the problem persists, ask the network administrator
to check Network Setup. To configure a static IP address
(if applicable for the customer site, as in a non-DHCP
environment), work with the network administrator as
described on
.
2 If the problem persists, ask the network administrator
to check other devices on the network.
If other devices are not functioning, the problem may
be with the network.
3 If the problem persists, restore the backup, or reinstall
).
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly
and the problem persists, replace the motherboard (see
Printing
Note:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test
Page to make sure that the printer does not need servicing or adjusting.
Test Page fails to print.
The printer is not ready to print.
Make sure that the printer is turned on and ready to
print.
A problem exists with the connection
between the E-35A and the printer.
1 If the problem persists:
•
Recycle power on the printer.
•
Recycle power on the E-35A by shutting down
through the Functions menu, waiting 10 seconds, and
then powering the E-35A back on.
2 If the problem persists, replace the printer interface
cables and board (see
3 If the problem persists, you may need to service the
printer.
The E-35A appears in
the list of printers on
the customer’s
workstation, but certain
jobs do not print.
A PostScript error
1 Make sure that Print to PostScript Error in Setup is set
to Yes.
2 Check for error messages on the E-35A output.
An application problem
1 Print a job from a different application to determine if
the problem is associated with a particular application.
2 Make sure that the connection between the E-35A and
the workstation is working by downloading a Test Page
from the workstation, or by printing a simple file such as
a text file.
3 Resend the problem file.
Table 5:
E-35A error messages and conditions (Continued)
Symptom
Possible cause
Suggested action
