EFI E-35A Installation And Service Manual Download Page 107

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107

Installation and Service Guide

Troubleshooting

Fan is:

•

Properly positioned (not backwards)

•

Installed in the correct connector

•

Not visibly damaged (fan, fan cable, cable connector,
and motherboard connector)

Fans,

page 74

The power supply is:

•

Present

•

Correctly installed

•

Not visibly damaged

Cable connectors are:

•

Firmly connected

•

Not visibly damaged

•

Installed in the correct devices

Power supply,

page 76

The hard disk drive is:

•

Present

•

Correctly installed

•

Not visibly damaged

Hard disk drive data cables are:

•

Present

•

Firmly connected to the correct SATA connectors on the motherboard
(see

page 57

)

•

Not visibly damaged

Hard disk drive power cables are:

•

Present

•

Firmly connected to the SATA power connectors on the hard disk
drives.

•

Not visibly damaged

Hard disk drive (3),

page 78

Each cable required is:

•

Present

•

Installed in the correct connector

•

Well-seated

•

Not visibly damaged (cable or connector)

HDD data cable,

page 78

Power supply cable,

page 76

If included in the system, the required mouse, monitor, and keyboard are
present and appear undamaged. The mouse and keyboard are connected
to the correct ports on the E-35A connector panel.

The cables required are:

•

Present

•

Installed in the correct connector

•

Well-seated

•

Not visibly damaged (cable or connectors)

For the following items, see the documentation that
accompanies the package.

•

Mouse,

page 21

•

Monitor,

page 21

•

Keyboard,

page 21

•

Monitor power cord.

Conditions to verify

Part and additional page references

Summary of Contents for E-35A

Page 1: ...ntroller E 35A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change For a current parts list contact your authorized service suppor...

Page 2: ...is subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be...

Page 3: ...etting customer expectations 17 Unpacking the E 35A 18 Connecting the E 35A 19 Optional Connecting the monitor keyboard mouse and power 21 Connecting to the printer and the network 21 Starting the E 3...

Page 4: ...ernal components 49 Shutting down the system 49 Opening the E 35A 49 Fiery QuickTouch display module 52 Removing and replacing E 35A internal components 55 Printer interface board 56 Motherboard 57 Mo...

Page 5: ...e system software 98 Prepare the USB flash drive 99 Install the system software using the prepared USB flash drive 99 Prepare the SATA HDD for replacement 100 Install the system software using the pre...

Page 6: ...6 Installation and Service Guide Contents Safety and emissions compliance 116 Safety approvals 117 EMI EMC approvals 117 Servicing the System with Furniture 118 Procedures 118 Index 120...

Page 7: ...Ticker status bar 29 Figure 11 Fiery QuickTouch panel 32 Figure 12 Fiery QuickTouch home screen 32 Figure 13 Queue Jobs window 34 Figure 14 Printed Jobs window 34 Figure 15 Quick launch menu 35 Figure...

Page 8: ...the E 35A motherboard 59 Figure 32 Releasing a DIMM 67 Figure 33 CPU cooling assembly 68 Figure 34 Removing the CPU cooling assembly 69 Figure 35 Removing replacing the CPU 70 Figure 36 Motherboard ba...

Page 9: ...a custom board and allows the E 35A to communicate with the printer The CPU controls the transfer of image data to and from the motherboard and runs the PostScript interpreter DIMM holds image data du...

Page 10: ...vice the E 35A and how to avoid damage to components Report shipping damage If there is evidence of shipping damage save the shipping boxes and damaged parts Call the shipper immediately to file a cla...

Page 11: ...reuses Veuillez le maintenir l cart des pales de ventilateur lors de sa maintenance Attenzione questo prodotto include parti mobili pericolose Mantenere la distanza dalle pale della ventola quando son...

Page 12: ...e Leave electronic components in antistatic bags until you are ready to use them Do not walk on carpet or vinyl while carrying an electronic component unless it is in an antistatic bag If you remove a...

Page 13: ...ant The power supply cord is used as the main disconnect device Ensure that the power outlet is located installed near the equipment and is easily accessible Caution There is a danger of explosion if...

Page 14: ...5A carefully Lift the E 35A by holding the handling grip available at rear side of the E 35A Figure 1 E 35A Caution Never lift the E 35A by grasping the top panel The top panel does not support the we...

Page 15: ...2 Unpack the E 35A see page 18 3 If applicable connect the monitor keyboard mouse and furniture to the E 35A For more information on setting up the furniture see the documentation that comes with the...

Page 16: ...is Fiery 1 3 In the Language drop down list select a language 4 Save the settings and then reboot the E 35A Wait until the E 35A reboots and becomes Idle It may take up to 15 minutes to complete the...

Page 17: ...surge suppressor for the E 35A Network Make sure that the network is available at the time set for installation Verify with the network administrator that the network is functioning before you attach...

Page 18: ...ed that you save all packing materials in case you need them later for example if you discover something is damaged and need to return it Do not immediately discard packing materials 1 Open the box an...

Page 19: ...page 10 to avoid injury or damage to the E 35A You must connect the following to the E 35A Optional keyboard monitor and mouse Optional Fiery NX Station furniture Note The Fiery NX Station furniture...

Page 20: ...Type A USB2 0 ports x2 Note Do not use the USB ports on the Fiery QuickTouch for keyboard mouse connections for the service purpose Note Unlabeled connectors ports are not used 9 Type A USB3 0 ports x...

Page 21: ...r power cable to an outlet of the power strip inside the furniture or an outlet power on the wall 4 Place the keyboard and mouse on the furniture table top 5 Connect the wireless adapter for the keybo...

Page 22: ...he system Image quality problems or E 35A shutdowns could result Important The crossover Ethernet cable and the straight through network cable included with the E 35A look similar but are not intercha...

Page 23: ...o an Ethernet network When the network cable is connected the Ethernet interface automatically detects the speed of the network environment Depending on your network speed the following unshielded twi...

Page 24: ...he back of the E 35A is in the ON position Figure 7 E 35A power switch 2 Power on the E 35A using the power button on the side of the Fiery QuickTouch display panel Press once and release the button t...

Page 25: ...Setup screen do the following Press WINS If enabled yellow press Use WINS to disable this feature Press Save Press DNS If enabled yellow press Get DNS address automatically to disable this feature Pre...

Page 26: ...rface board and automatically starts the shutdown process If the E 35A receives the startup signals from the printer the E 35A automatically powers on and begins the startup sequence To enable the pow...

Page 27: ...Make sure that the power switch on the connector panel of the E 35A is OFF position 3 Set the switch on the printer interface board to the OFF position Important Do not change the switch position when...

Page 28: ...le the system is starting Wait for the E 35A to power on 5 Power on the printer using the main power switch on the front Wait until the E 35A becomes Idle 6 Print the Test Page and Configuration page...

Page 29: ...Fiery Ticker Help click icon at the upper left corner of the screen and select Help Printing E 35A pages from the monitor keyboard and mouse This section describes how to print the Test Page Server Co...

Page 30: ...100 to 0 Poor image or color quality may indicate a need to calibrate the system or service the printer Information on the Test Page includes the date and time of the last calibration so the Test Page...

Page 31: ...dialog box displays click Configure Fiery QuickTouch The Fiery QuickTouch on the front of the E 35A allows you to do the following View print job status and alerts Use Fiery System Restore to back up...

Page 32: ...s The following options are available from the Fiery QuickTouch main menu Figure 12 Fiery QuickTouch home screen The Home screen is the main interface for job status and displays various screen elemen...

Page 33: ...2 Icon of the print job type If there are no print jobs being processed an Idle status displays 7 Queued jobs list Tapping the Queue icon shows a list of jobs that are queued 3 Printing progress of th...

Page 34: ...5A Figure 13 Queue Jobs window The Printed jobs list provides job status and details about the jobs that have been printed Figure 14 Printed Jobs window In either the Queue jobs or Printed jobs screen...

Page 35: ...ck launch menu Tapping the Home icon takes you back to the Home screen Before accessing Fiery System Restore or Settings you must log in as an administrator For more information on backing up and rest...

Page 36: ...ide access to many of the same options available from Command WorkStation Figure 17 The printer touch panel To access the Fiery screen on the printer touch panel 1 Press the Home button on the printer...

Page 37: ...utton to Print Print and Hold Delete or display the Properties of the job On the Properties tab you can change the number of copies but not any other job properties Tools tab The Tools tab allows you...

Page 38: ...current calibration the IP address of the E 35A and a log of system updates Color Charts Prints samples of the RGB CMY and PANTONE colors available from the E 35A Custom Paper Instructions Provides th...

Page 39: ...table Info menu 1 If it is not powered on already power on the printer and allow it to warm up 2 If it is not powered on already power on the E 35A using the power button on the front panel and allow...

Page 40: ...s the color lightens from 100 to 0 Poor image or color quality may indicate a need to calibrate the system or service the printer Information on the Test Page includes the date and time of the last ca...

Page 41: ...all the time Restarting the E 35A resets the E 35A system software but does not reboot the entire system Network access to the E 35A is temporarily interrupted and all currently processing jobs are t...

Page 42: ...shut down restart or reboot from the monitor Note The Fiery NX Station monitor mouse and keyboard is provided as an optional feature 1 Make sure that the E 35A is not receiving processing or printing...

Page 43: ...for the server software to restart Before accessing internal components make sure that all cables are disconnected from the back of the E 35A To shut down restart or reboot from the printer touch pan...

Page 44: ...n all E 35A server software and powers off the system You should always select this option when you want to power off the system Network access to the E 35A is terminated and all currently processing...

Page 45: ...y Fan Power supply Hard disk drive Replacement parts are available from your authorized service support center The terms replace and replacing are used throughout this document to refer the re install...

Page 46: ...button 7 Display port 4 Power button 8 Type A USB2 0 ports x2 Note Do not use the USB ports on the Fiery QuickTouch for keyboard mouse connections for the service purpose Note Unlabeled connectors po...

Page 47: ...cable 8 DIMM x2 14 Chassis 3 Fiery QuickTouch USB cable 9 CPU 15 HDD 4 Fiery QuickTouch power cable 10 Battery 16 HDD bracket 5 CPU cooling assembly 11 Front cover 17 Chassis fan 6 Printer interface b...

Page 48: ...Chassis fan FRONT FAN connector on motherboard J30 2 Fiery QuickTouch USB cable Fiery QuickTouch USB USB 3 0 HDR connector on motherboard J14 3 CPU fan cable CPU fan CPU FAN connector on motherboard...

Page 49: ...nel power off by pressing the power button on the side of the Fiery QuickTouch for up to eight seconds For more information on how to shut down the E 35A see page 41 Opening the E 35A Before you open...

Page 50: ...mpany a given component Note When removing multiple panels from the E 35A use the following order Chassis cover see page 50 Front panel see page 51 Fiery QuickTouch see page 53 5 Place the E 35A on a...

Page 51: ...rews on the rear side of the chassis Figure 25 Replacing the chassis cover To remove and replace the front panel 1 From inside the chassis bend outward the four tabs on the front panel and then lift t...

Page 52: ...me until all four tabs have engaged the chassis Fiery QuickTouch display module Fiery QuickTouch is attached to the top side of the chassis You will need to remove the chassis cover and the front pane...

Page 53: ...o connectors attached to the Fiery QuickTouch Figure 27 Removing Fiery QuickTouch connectors a Remove the power harness by unplugging it b Remove the tie wrap that bundles the USB connector to the sup...

Page 54: ...o rear screws holding the rear side of the Fiery QuickTouch 6 Lift the Fiery QuickTouch away from the chassis Replace the Fiery QuickTouch 1 Align the power harness and USB connectors located under th...

Page 55: ...nnections between the printer and the E 35A Also verify the connections of each replaceable E 35A component For more information about troubleshooting see Troubleshooting on page 103 The following sec...

Page 56: ...e Figure 21 Set aside the screw so that you can replace it later 3 Remove the cover 4 Remove all internal cables attached to the board 5 Remove the screws that secures the board s mounting bracket to...

Page 57: ...connector J11 on motherboard to the J103 connector on the printer interface board see Figure 29 on page 56 4 Replace the cover mounted at rear side of the chassis 5 Reassemble the E 35A and verify its...

Page 58: ...disk drive Replace the motherboard Connect the motherboard replacement dongle Enter Service Mode and verify the new motherboard installation Reinstall the old motherboard Return the new motherboard an...

Page 59: ...ctor PWRCONN1 8 Type A USB2 0 connector x2 14 HDD data connector SATA0 3 CPU FAN connector J16 9 CPU and cooling assembly 15 FP HDR power button pins J11 4 Display port J7 10 24 pin power connector J2...

Page 60: ...nd open the E 35A see page 49 2 Remove the printer interface board see page 56 3 Remove the following cables attached to the motherboard Fiery QuickTouch USB cable Hard disk drive HDD data cable SATA...

Page 61: ...that the connectors on the motherboard clear the cutouts in the chassis as you remove the board Avoid handling contacts or using excessive force 3 If you are replacing the motherboard with a new mothe...

Page 62: ...on if applicable from the hard disk drive to the new motherboard enter Service Mode see page 65 and make sure that the new motherboard solves the problem that you are troubleshooting The E 35A can rem...

Page 63: ...ring the cooling assembly to the new motherboard 2 Install the motherboard in the chassis Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of...

Page 64: ...o minutes to allow the motherboard electrical components to fully discharge Reinstall the battery see page 73 Reassemble the E 35A and verify its functionality see page 82 Reset the time and date in S...

Page 65: ...cted to the printer 2 Locate the motherboard replacement dongle provided with the new motherboard and connect it to a USB port 3 Remove all USB devices except for the keyboard and mouse wireless adapt...

Page 66: ...therboard After you verify that the new motherboard solves the problem that you are troubleshooting you must use the motherboard replacement dongle to transfer options to the new motherboard To transf...

Page 67: ...rs on each side of the DIMM see Figure 32 Figure 32 Releasing a DIMM 4 Pull the DIMM straight out of the slot 5 To replace a DIMM insert the DIMM in the DIMM slot and press the DIMM straight down into...

Page 68: ...herboard from the chassis see page 61 disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket see page 69 The CPU cooling assembly consists of a fan and a...

Page 69: ...screws that secure the cooling assembly to the motherboard Partially loosen all the screws before loosening any one screw all the way Lift the cooling assembly off the CPU socket and set it aside Figu...

Page 70: ...otect the circuitry To replace a CPU 1 Do one of the following If you are installing a new CPU cooling assembly on an existing CPU clean the contact surface of the CPU to remove any old thermal compou...

Page 71: ...dded antistatic work surface Apply the fresh thermal compound square as described in step 1 on page 70 Align the cooling assembly so that when it is installed the fan cable easily reaches the CPU fan...

Page 72: ...teritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner VARNING Explosionsfara vid felaktigt batteribyte Anv nd samma batte...

Page 73: ...e E 35A open a Web browser window 2 In the URL field of the browser type the IP address or DNS name of the E 35A and press Enter The IP address is listed under the Network Setup section of the E 35A C...

Page 74: ...ONT FAN connector J30 on motherboard 3 Remove the four plastic rivets from the connector panel while holding the fan assembly from the inside To remove a rivet use a flathead screwdriver to pry loose...

Page 75: ...ystem is reassembled and powered on see Figure 37 When correctly positioned the fan cable should reach FRONT FAN connector J30 on the motherboard 2 Align the four holes on the fan with the four holes...

Page 76: ...rom the motherboard see page 48 3 Remove the 4 pin power cable from the motherboard see page 48 4 Remove the power cable from the power connector on the HDD see page 48 5 Remove the power supply cable...

Page 77: ...unting holes in the power supply with the holes in the chassis 2 Using the four screws that you removed earlier secure the power supply to the chassis 3 Connect the HDD power cable to the SATA power c...

Page 78: ...the motherboard are defective Avoid replacing both to solve one problem If troubleshooting strategies such as checking cables and connections see page 103 do not solve the problem and you suspect eit...

Page 79: ...llowing Configuration pages Provide records of any installed options and the customer s current Setup configuration Font List Lists the fonts currently on the HDD Along with the fonts provided the cus...

Page 80: ...hat secure the HDD to the HDD bracket see Figure 39 Remove the HDD bracket and set it aside so that you can replace it later Do not touch the HDD with magnetic objects such as magnetic screwdrivers an...

Page 81: ...e bracket Position the HDD inside the HDD bracket as shown in Figure 40 3 Replace the four screws that attach the bracket to the HDD Make sure that you use the same screws that you removed earlier 4 P...

Page 82: ...element Cables do not interfere with removing or replacing components Cables do not interfere with opening or closing E 35A panels Cables are not tangled Cable slack is secured with tie wraps 2 Restor...

Page 83: ...figuration page see page 29 If the Test Page does not print verify that the printer interface cables are securely connected and on the correct ports verify that the printer interface board is securely...

Page 84: ...ngs as described in Backing up the system configuration on page 86 Table 4 Details of the backup and restore using Fiery System Restore Backup method Description of backup image Bootable option Possib...

Page 85: ...n If a backup image does not exist create a new one after installing all available software updates The backup image may be saved to or found in any of the following locations Local Disk USB flash dri...

Page 86: ...re that configuration after reinstalling or upgrading system software When you back up the system configuration you save a configuration file that includes one or more of the following Fiery System Se...

Page 87: ...nd location specify if you want to add the date to the file name and then click Backup 8 Click OK Restoring the system configuration You can restore the system configuration of the E 35A to its previo...

Page 88: ...s You can restore the E 35A either from images stored on the local HDD USB HDD network location or from a bootable USB drive Fiery System Restore also provides the feature of creating the scheduled ba...

Page 89: ...e Color Controller E 35A Refer to the following tasks if you are using Fiery System Restore on Fiery QuickTouch To setup automatic scheduled backup Note When you set up the scheduled backup only the l...

Page 90: ...e bootable image is OFF Internal hard drive Select this option when you create a backup on the internal HDD of the E 35A You must specify the file name of the backup image The default image name is th...

Page 91: ...Note The E 35A must remain powered ON during the backup or restore process To restore from WebTools when E 35A system software is not responding 1 From a client computer start a web browser and enter...

Page 92: ...media follow these instructions You can use this procedure to install the system software after you replaced the new hard disk drive 1 Shut down the E 35A 2 Attach the bootable USB backup media to the...

Page 93: ...Save or restore backup history files Search for backup images created on a replaced system to be applied to the current one Launch Windows Task Manager Starts the Windows Task Manager Windows Task Man...

Page 94: ...are deleted Resident fonts are reinstalled when you reinstall system software Any customer supplied fonts must be reinstalled by the site administrator see Command WorkStation Help To determine which...

Page 95: ...re you want to save the profile and click Select Folder To export the calibration measurement data 1 Launch Command WorkStation and log into the E 35A as administrator 2 From the Server menu select De...

Page 96: ...n external hard drive USB storage device or network folder any custom simulation profiles and custom spot color settings if possible 2 If you are installing system software back up the system configur...

Page 97: ...Fiery Installer Builder You can download the Fiery Installer Builder from the EFI Sales Portal Using the Fiery Installer Builder you can perform the following tasks Download the system software files...

Page 98: ...roduct in the storage folder If the Add button is displayed at the center of the window no product is copied to this device yet 4 Click Add 5 At the Login the EFI Portal window enter your EFI Sales Po...

Page 99: ...SB devices are displayed make sure to select the USB flash drive that you attached for loading the system software A warning message This USB flash drive will be formatted and all the data in this USB...

Page 100: ...ownloaded window select Color Controller E 35A 1 0 5 From the Prepare action pull down menu select Prepare SATA HDD 6 Click Next 7 At the Select a SATA HDD window click the replacement SATA HDD that y...

Page 101: ...re attached to the E 35A For more information on setting up proxy configuration see Configuration and Setup which is part of the user documentation Verify the E 35A operation 1 Print the Test Page and...

Page 102: ...ort center A log or error message may help to solve the problem Provide as much specific information as possible System updates Advise the site administrator that the System Updates feature available...

Page 103: ...th the E 35A are caused by loose board or cable connections This section describes the quick checks you can do to locate and fix obvious problems It describes how to eliminate any problems with connec...

Page 104: ...rd will not function properly 3 Reassemble the E 35A and verify its functionality see page 82 Inspecting the system If the system you are servicing does not meet a condition listed in Table 5 and it i...

Page 105: ...type the following URL http 10 10 100 2 8080 getlog Note You may need to either add the URL to your trusted sites list or set the URL to bypass proxy depending on your network security settings 3 Sav...

Page 106: ...and appears undamaged Boards required on the motherboard are present well seated and in the correct slots Battery is installed Motherboard with motherboard replacement dongle page 57 Important When re...

Page 107: ...drive power cables are Present Firmly connected to the SATA power connectors on the hard disk drives Not visibly damaged Hard disk drive 3 page 78 Each cable required is Present Installed in the corre...

Page 108: ...install system software Always replace a faulty hard disk drive with a new hard disk drive Transferring a hard disk drive from one E 35A to another is incorrect and strongly discouraged 2 If the prob...

Page 109: ...is not coming out of the connector panel fan vent the motherboard may be faulty You may need to replace the motherboard see page 63 Review the jumper section on page 75 and ensure that the jumper is i...

Page 110: ...nction Possibly one of the following Problem with the Fiery application Faulty Fiery QuickTouch display module 1 Recheck all cables and connections 2 Reboot the E 35A 3 If the problem persists restore...

Page 111: ...printing errors may be caused by missing or incorrectly placed printer description files System software may be corrupted For additional information see Configuration and Setup which is part of the u...

Page 112: ...erboard see page 63 Printing Note Intermittent print quality problems are difficult to trace Before you try to troubleshoot print quality problems print a Test Page to make sure that the printer does...

Page 113: ...e the service documentation that accompanies the printer Print quality is poor Possibly one of the following A file or application problem A missing or outdated printer description file The applicatio...

Page 114: ...he relevant information create the job error report as soon as possible after the error is observed Create the job error report before rebooting the E 35A and if possible before any additional print j...

Page 115: ...e Optional To include the native source file in the report click Add The native source file can be useful to include if the job does not process or print However it may exceed the allowed size of the...

Page 116: ...standard Physical specifications Operating environment Temperature 10 C to 40 C Relative Humidity 10 85 non condensing Power supply voltage input 100 240V 50 60Hz Rated Power Consumption 150W Dimensi...

Page 117: ...C22 2 60950 1 2007 Ed 2 A1 CENELEC EN 60950 1 2006 A11 A1 A12 C1 A2 EAC Russia BSMI Taiwan EMI EMC approvals FCC Title 47 Part 15 Subpart B Class A NA Industry Canada ICES 003 Class A NA EN55032 2012...

Page 118: ...on provided with Fiery NX Station kit Procedures If the E 35A is installed in the optional furniture you need to remove it from the furniture before performing most service procedures Figure 1 E 35A i...

Page 119: ...uch panel 3 Pull the E 35A out of the NX Station stand To replace the E 35A in the furniture 1 Make sure that all the chassis panels are attached 2 Lift the E 35A using the handle grip available at th...

Page 120: ...storing 87 88 saving 86 87 Configuration page 38 39 printing 38 Configure 30 browser access 30 changing language 15 from Command WorkStation 31 saving system configuration 86 87 configuring a static I...

Page 121: ...sk drive HDD bracket 79 capacity 116 caution about replacing 108 description 78 hard disk drives precautions 11 proper handling 11 heatsink CPU 69 I installation sequence 15 installing user software o...

Page 122: ...ns recording 94 shutting down 43 44 49 side panel removing 50 replacing 50 software system 62 user 62 95 116 speaker 59 specifications 116 startup first time 24 problems 109 procedure 42 static IP add...

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