eero eero 6, Manual

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EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
6
Gateway Setup Issues
If you run into any error messages , try each of these steps and re-attempt setup.
1. Power cycle the modem / MRC with the eero connected
a. Power off for at least 2 full minutes
b. Power on the modem first and make sure it’s online prior to plugging in the Gateway
eero
2. Hard reset the gateway
a. press & hold the reset button until LED blinks red
3. Swap ethernet ports
4. Swap units (if possible)
5. Try setting up behind existing router (if possible)
6. Add unit manually via RNM / Admin
a. You will likely need to create a network for the user as well
b. Steps to accomplish this are covered on the next slides
Troubleshooting Error Messages