eero eero 6, Manual

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EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
16
One or more leaf eeros offline
If the customer reports an issue with one or more leaf nodes offline, you will see an error in
RNM on the Network details page. The following troubleshooting steps should be taken to
address the issue.
1. Power cycle the leaf eero(s).
2. Place leaf eero(s) in the same room as the gateway eero and power on.
a. Wait 2-3 minutes and check if eero comes online
3. Connect leaf eero(s) to the gateway eero via Ethernet.
a. Wait 2-3 minutes and check if eero comes online
4. Swap leaf eero(s) with gateway eero and power cycle the modem.
a. Please note to customer that their WiFi will go down while performing this step
5. Hard reset leaf eero(s), remove in RNM if necessary, and re-add eero(s) to network
again through RNM/Admin.
a. You can perform a hard reset by holding the reset button down for 20 seconds, or
until the LED blinks red.
b. Do not hard reset the Gateway eero. If a hard reset is performed on the Gateway, the
network will be deleted and required re-setup.
Troubleshooting Steps