eero eero 6, Manual

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EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
10
Leaf Node Issues
The most common issues that arise when setting up leaf nodes are “No eero device found” and
“Hmm, let’s try moving it.” These issues are typically attributed to a bluetooth connectivity issue,
or placement of the leaf nodes. This public-facing help center article addresses these issues.
1. Ensure bluetooth is enabled on the smartphone/tablet.
2. Attempt to set up using a different smartphone/tablet.
3. Have the user attempt to add the eero in-app by entering in the serial number
4. Attempt to add the eero manually via RNM.
5. Perform hard reset on eero and try again.
a. To perform a hard reset, hold the reset button down for 20 seconds or until the LED
is flashing red
Troubleshooting “No eero device found”