eero eero 6, Manual

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EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
18
Leaf Node Stability Issues
If a leaf node is falling offline intermittently, it’s often due to placement or environmental
factors.
1. Confirm that the node is within the recommended distance (12-13 meters, 40-45 ft.
max)
2. Gather topology information
a. Every network is different, therefore we cannot make any assumptions about what
type of setup a given customer has. We will need to know how everything is
connected in the customer’s network.
3. Check the environment of the eero (is it out in the open; flat surface; are there any
appliances nearby, etc.)
a. If there are nearby electronics that may be causing interference, have the customer
move their eero or power off electronics close by.
4. Soft reset the unit
a. Hold the reset button for 7 seconds or until the LED flashes yellow
5. Monitor the performance and follow-up if needed.
Troubleshooting Steps