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38

Chapter 3 • Using the Web UI

H65874 Revision C

3.6.3

Cellular Diagnostics

This subpage provides access to information related to the cellular connection that may be useful to

aid in troubleshooting. Follow the instructions of technical support personnel to obtain diagnostics

information (if required).

Note:

It is useful to provide a screenshot of this page in case there is a problem.

Figure 25: Cellular Diagnostics page

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Summary of Contents for Hughes 4510

Page 1: ...Hughes 4510 User Guide H65874 Revision C May 18 2021 ...

Page 2: ... has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability ...

Page 3: ...sing the Hughes 4510 13 2 1 Before getting started 13 2 2 Quick start 13 2 3 Connecting the terminal to the computer 13 2 3 1 Connecting via Ethernet 13 2 3 2 Connecting via USB 13 Chapter 3 Using the Web UI 15 3 1 Accessing the Web UI 15 3 2 Home page 15 3 3 Connections page 17 3 3 1 Cellular Connections 17 3 3 2 Satellite Connections 18 3 3 3 WAN Interfaces 19 3 3 4 APN Profiles 21 3 3 5 Connect...

Page 4: ...4 Revision C 3 6 2 Troubleshooting 37 3 6 3 Cellular Diagnostics 38 3 6 4 Satellite Diagnostics 39 3 6 5 Update Software 40 Chapter 4 Troubleshooting 42 Chapter 5 Technical specifications 45 5 1 Features 45 Acronyms 46 ...

Page 5: ... not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardous situation which if not avoided could result in minor or moderate injury Messages concerning property damage A NOTICE concerns property damage only NOTICE is used for advisory messages concernin...

Page 6: ... radio frequency energy To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain half meter distance or more from the terminal while the warning is active General Handle your satellite terminal with care The unit is weather resistant per IEC 60529 IP67 however do not submerge the unit Avoid exposing your satellite terminal to extre...

Page 7: ...approved accessories may result in loss of performance damage to the satellite terminal fire electric shock or injury Connecting Devices Never connect incompatible devices to the satellite terminal When connecting the satellite terminal to any other device read the device s user manual for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit...

Page 8: ... susceptible to interference making it very difficult to use them near a terminal Should interference be experienced maintain additional separation between you and the satellite terminal Electrical Storms Operation of the satellite terminal during electrical storms may result in severe personal injury or death Equipment users User must be a skilled person Designated users should not be exposed to ...

Page 9: ...n the guide was generated It focuses on the specific information required to operate the Hughes 4510 Terminal and connect to the EchoStar Mobile satellite network If you are a first time user you will be guided through the procedure for powering up your terminal obtaining a GPS fix connecting your computer to the terminal and registering with the network After you have completed these steps you ar...

Page 10: ...cket 3501366 0001 High quality corrosion resistant angle bracket for mounting the terminal to a vertical flat surface Pole mounting can be accomplished by adding U clamps which can be sourced separately Magnetic Mounting Kit 3501365 0001 Custom designed kit for mounting the terminal to a horizontal magnetic flat surface The kit contains all the parts needed to add magnetic mounting to the terminal...

Page 11: ...ons Custom Power and Data Cable 8 5 mm OD 100 m 9509897 0001 The bulk cable and solder ready barrel connector allow for custom cable installations SIM Tray 9510093 0001 SIM tray for insertable cellular SIM with the 4510 terminal Two SIM trays will be provided in the kit box ...

Page 12: ...12 Chapter 1 Introduction H65874 Revision C ...

Page 13: ...er details on the installation Figure 2 Hughes 4510 SIM slots 2 2 Quick start The Hughes 4510 terminal must first obtain a GPS fix In order to do this terminal must be positioned with an open view of the sky The GPS fix is acquired by the time the terminal is fully booted up This time is typically specified at 30 seconds 2 3 Connecting the terminal to the computer You can connect your computer to ...

Page 14: ...14 Chapter 2 Using the Hughes 4510 H65874 Revision C The USB port can be only used for configuration It cannot be used for user data connections over the satellite link ...

Page 15: ...tatus of any item changes 1 Network This field indicates the status of the cellular and satellite connections Once connected to the network the Terminal Status page will show that the UT is registered with the network It also shows the signal strength See Table 2 for additional information 2 Position This field displays the current position status If the terminal acquired a GPS fix it will display...

Page 16: ...is connected and ready but not active Active WAN is connected and ready and active for passing traffic Disabled WAN is disabled WAN interfaces configuration Upgrading Upgrading terminal software service mode Rebooting Terminal is rebooting Resetting Terminal is resetting to defaults For basic satellite connectivity the terminal functions with one signal bar For more details the user can reference ...

Page 17: ... WAN Interfaces APN Profiles Connection Profiles 3 3 1 Cellular Connections This page allows the user to manage the cellular connections Cellular Shared Connection This section displays the connection status the global IP address and an action button to disconnect or connect Local Devices Using the Cellular Shared Connection This section displays the local IP addresses of all devices connected to ...

Page 18: ... devices are using the satellite connection Dedicated Satellite Connection 1 and Dedicated Satellite Connection 2 This section displays the status of the custom dedicated connections the local IP the APN profile the global IP and an action button to disconnect or connect The dedicated connection is specific to the Terminal Equipment TE which is configured to use the connection This makes the TE di...

Page 19: ...g the active period defined by the user If the ping test fails the terminal will switch WAN interfaces or reboot to re establish the link Connection Watchdog Options This section allows the user to enable the Connection Watchdog feature for both WLAN interfaces cellular and satellite The user can also configure the following options Active Monitoring Do not monitor Monitor only incoming Monitor on...

Page 20: ...20 Chapter 3 Using the Web UI H65874 Revision C Figure 6 WAN Interfaces page Figure 7 Functional diagram of Connection Watchdog and backup pings ...

Page 21: ...atellite or cellular connections Enter values for the following fields to define a new APN profile Profile Label Profile APN APN Username APN Password The APN Username and APN Password fields are mandatory After clicking Apply Changes an APN profile will be created and will appear on the APN Profile table The profile can be configured to prompt for a password when selected Note The Cellular Defaul...

Page 22: ...lular default user profile configured for EM SYNERGY Connection Profile Satellite Shared Connection This section allows the user to define the APN profile of the satellite shared connection and how the shared connection is established The user can select the options available from each of the dropdown menus and confirm them by clicking Save Connection Profile Dedicated Satellite Connection 1 and D...

Page 23: ...ows a user with the administration password to lock the settings that can be used when activating dedicated connections 3 4 Settings page The Settings page provides a set of subpages for the configuration of the following various terminal parameters General Setup IP Address DHCP Ethernet Security Security Outbound Filters Port Forwarding Concurrent Routing Remote Management 3 4 1 General Setup Thi...

Page 24: ... the user to change the local IP address of the terminal from the default Ethernet IP address of 192 168 128 100 All four octets are available to change Once the local IP address is changed on this page and applied the first three octets of the DHCP address range will change automatically Changing the terminal s local IP address requires an immediate reboot Note When updating the local IP address ...

Page 25: ...reboot The following IP addresses are reserved by the UT IP address of the terminal e g 192 168 128 100 IP address just below e g 192 168 128 099 IP address ending in xxx xxx xxx 255 Note When updating the DHCP address range the following settings will be updated or reset and may need to be revisited DHCP Address Range DHCP Reservations Port Forwarding Port Triggering Outbound Filters DHCP Reserva...

Page 26: ...curity This page allows the user to set up and enable disable various passwords for the terminal Satellite SIM PIN This is a four digit field that can be enabled and configured by the user to secure the SIM against unwanted use The SIM PIN is stored on the SIM itself Once enabled the terminal will require the SIM PIN at startup Note After three incorrect attempts to enter the PIN the user will hav...

Page 27: ...ck Terminal button that appears on this page when the Local Access Password feature is enabled This feature is designed to prevent physical tampering reconfiguration of the terminal when it is installed for remote operation Locking the terminal does not affect user data traffic Note If the local access password is lost the terminal can only be recovered through remote access or by resetting to fac...

Page 28: ...r allow specific types of outgoing data access The rules can be based on the address and port numbers of the source or destination based on the protocol Note If you have configured the advanced firewall configuration rules you cannot make any changes on the Outbound Filters page Go to the Advanced Firewall Configuration page at the bottom of the page to disable the feature Outbound Filters This se...

Page 29: ...urce Address Destination Address Destination Port Low Destination Port High Rule Protocol TCP or UDP or TCP UDP Advanced Firewall Configuration In this section the user can configure advanced firewall rules by typing or by loading a file Click the Advanced Configuration button to access the page dedicated to the configuration Note For the Advanced Rules settings a Concurrent Dual WAN Configuration...

Page 30: ...igured the advanced NAT configuration rules you cannot make any changes on the Port Forwarding page Click the Advanced Configuration button to go to the Advanced NAT Configuration page and make your changes DMZ Settings This section allows the user to enable and configure the DMZ IP address When enabled all incoming traffic is forwarded to that address Port Forwarding This section allows the user ...

Page 31: ...d X3 for a period of 120 seconds Figure 18 Port forwarding concept Advanced NAT Configuration Rules In this section the user can configure advanced NAT rules by typing or by loading a file Click the Advanced Configuration button at the bottom of the page to access the page dedicated to the configuration Note For the Advanced Rules settings a Concurrent Dual WAN Configuration User Manual document w...

Page 32: ... the Advanced Configuration button at the bottom of the page to go to the Advanced Routing Configuration page to disable the feature Concurrent Routing This section allows the user to route specified traffic over the backup WAN Interface by enabling this feature To enable or disable the feature check the box and click the Apply Changes button Advanced WAN Routing Rules In this section the user can...

Page 33: ... 3 4 8 Remote Management This page allows the user to manage the Remote Management feature by applying the changes in the sections below Remote Management This function allows the terminal to be managed remotely over the satellite and the cellular connection Click the Change Settings button to enable the function There are no default remote management settings When configuring the terminal for the...

Page 34: ...r the satellite remote management connection An APN username and password are required for operation Management Addresses This section shows the list of IP addresses allowed to send remote commands The user can remove an IP address from the list by selecting it and then clicking the Remove Address button Add Management Address This section allows the user to configure a list of IP addresses that c...

Page 35: ...ted and received in megabytes for each data connection cellular and satellite Figure 22 Usage Statistics page The Trip Statistics can be reset but the Lifetime Statistics cannot be reset similar to the odometer of a car The Usage Statistics are only an estimate and do not reflect the actual billing system ...

Page 36: ... section provides detailed information about the terminal hardware and software Cellular Modem Information This section provides detailed information about the cellular modem and eSIM Detailed information about the insertable cellular SIM card will be available if one has been inserted in the CELL SIM slot Satellite Modem Information This section provides detailed information about the satellite m...

Page 37: ...or malfunction this information can be useful for troubleshooting the problem There are two steps necessary to obtain the logging information Collect the logs by clicking the Collect Logs button This process will package all logging information in an archive This may take a few minutes Download the log archive from the terminal to the connected PC by clicking the Not Collected button Reboot Termin...

Page 38: ...nformation related to the cellular connection that may be useful to aid in troubleshooting Follow the instructions of technical support personnel to obtain diagnostics information if required Note It is useful to provide a screenshot of this page in case there is a problem Figure 25 Cellular Diagnostics page ...

Page 39: ...t is useful to provide a screenshot of this page in case there is a problem See the latest statistics definitions in Table 3 Table 3 Modem diagnostics technical specifications Acronym Term Definition Connection Status Beam ID Spot beam identifier Camp ARFCN Camped beam s control channel number CCCH ARFCN Current control channel number Gateway ID Gateway identification Pkt DL ARFCN Downlink traffic...

Page 40: ...Physical layer internal VGA Code Word 3 6 5 Update Software This subpage provides a convenient method to upgrade the terminal software Before beginning the process please make sure to obtain the latest terminal software package This package can be found under the file name of em_4510_5 x x x hif where x x x correspond to the software release number The EM terminal software package contains all nec...

Page 41: ...eb UI will present the components ready to be installed Click the Install button to start the installation process This will deactivate all active connections and calls and place the terminal into service mode After the software installation is complete the terminal will automatically reboot Installation progress is communicated to the user with a series of updates on the Web UI After the reboot t...

Page 42: ...the terminal and computer Check the IP configuration settings on your computer Enable DHCP or use a static IP address in the same subnet as the terminal s local IP address The default terminal IP address is 192 168 128 100 The Web UI will not connect to the terminal There is no interface connection between the terminal and computer Your computer is configured with a static IP address in the wrong ...

Page 43: ...rminal to a location where there are few obstructions such as trees or tall buildings so that there is as much visibility of the sky as possible Point the antenna toward the most open area of sky normally straight up None of the above solutions resolve the problem The terminal may have a hardware or software fault and needs to be rebooted Remove power Wait 30 seconds Reconnect the DC power and tur...

Page 44: ......

Page 45: ...ion with data rates up to 200 kbps forward and 150 kbps return The omnidirectional satellite antenna allows for mobile communications with no moving parts Global LTE CAT 1 operation enabled by either an eSIM or a replaceable 2FF SIM Integrated cellular antenna Integrated connection watchdog to ensure always on network connectivity No manual intervention is required to recover from an outage Suppor...

Page 46: ...em H HW Hardware I ICCID Integrated Circuit Card ID ID Identifier IGMP Internet Group Management Protocol IMEI International Mobile Equipment Identity IMPI IP Multimedia Private Identity IMPU IP Multimedia Public Identity IMSI International Mobile Subscriber Identity ISIM IMS Subscriber Identity Module N NAT Network Address Translation O OS Operating System ...

Page 47: ...ubscriber Identity Module SIM PIN USIM Personal Identification Number located on the USIM card T TCP Transmission Control Protocol TE Terminal Equipment TX Transmit U UDP User Datagram Protocol UI User Interface UMTS Universal Mobile Telecommunications System URI Uniform Resource Identifier USIM UMTS Subscriber Identity Module UT User Terminal W WAN Wide Area Network WLAN Wireless Local Area Netwo...

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