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Chapter 3 • Using the Web UI
H65874 Revision C
3.6
Support
The
Support
page allows the user to obtain technical and support information about the terminal.
The following is a list of the available subpages:
Information
Troubleshooting
Cellular Diagnostics
Satellite Diagnostics
Update Software
3.6.1
Information
This subpage allows the user to view the following information:
Terminal Information:
This section provides detailed information about the terminal
hardware and software.
Cellular Modem Information:
This section provides detailed information about the cellular
modem and eSIM. Detailed information about the insertable cellular SIM card will be
available if one has been inserted in the CELL SIM slot.
Satellite Modem Information:
This section provides detailed information about the satellite
modem and the SIM card. The
Satellite IMEI
acts as the serial number of the terminal.
Note:
Please provide the terminal information when requested by support technicians.
Figure 23: Terminal Information page