TROUBLESHOOTING
EATON
BladeUPS
®
(12 kVA) User's Guide
S
164201649 Rev 4
www.eaton.com/powerquality
106
Action
Possible Cause
Alarm or Condition
Battery Connection
LED is on.
1 beep every 3 seconds.
The UPS does not recognize the internal
batteries.
If the condition persists, contact your service representative.
Two or more battery trays are
disconnected.
Verify that all battery trays are fully seated and locked in place. If
the condition persists, contact your service representative.
Overload
LED is on.
1 beep every 3 seconds.
Power requirements exceed the UPS
capacity (greater than 100% of nominal;
see page 101 for specific output overload
ranges).
Remove some of the equipment from the UPS. The UPS continues
to operate, but may switch to Bypass mode if the load increases.
The alarm resets when the condition becomes inactive.
Overtemperature
LED is on.
1 beep every 3 seconds.
The UPS internal temperature is too high
or a fan has failed.
Shut down the UPS. Clear vents and remove any heat sources.
Allow the UPS to cool. Ensure that the airflow around the UPS is
not restricted. Restart the UPS. If the condition persists, contact
your service representative.
Site Wiring Fault
LED is on.
1 beep every 3 seconds.
Ground wire connection does not exist, or
the line and neutral wires are reversed in
the wall outlet.
Have a qualified electrician correct the wiring.
The UPS does not provide the
expected backup time.
The batteries need charging or service.
Apply utility power for 48 hours to charge the batteries. If the
condition persists, contact your service representative.
Battery circuit breakers are in the OFF (O)
position.
Switch all battery circuit breakers to the ON (|) position.
Power is not available at the UPS
output receptacle.
The UPS is in Standby mode.
Supply power to the connected equipment: Press any button to
display the menu options. Select TURN UPS ON/OFF, TURN UPS
ON, and OK to confirm. Press and hold OK for 3 seconds, until the
UPS stops beeping.
The REPO switch is active or the NC REPO
jumper is missing.
Reset the REPO switch and restart the UPS. Verify that the NC
REPO jumper is present if an NC REPO switch is not installed.
The UPS does not start.
The main utility breaker is off.
Verify that the main utility breaker is on.
The power cord is not connected
correctly.
Have a licensed electrician check the power cord connections.
The batteries or electronics module is
being replaced.
Complete the replacement procedure before starting the UPS.
The REPO switch is active or the NC REPO
jumper is missing.
Reset the REPO switch and restart the UPS. Verify that the NC
REPO jumper is present if an NC REPO switch is not installed.
The UPS does not turn off.
The batteries or electronics module is
being replaced.
Complete the replacement procedure before shutting down the
UPS.
The UPS operates normally, but some
or all of the protected equipment is
not on.
The equipment is not connected to the
UPS correctly.
Verify that the equipment is plugged into the UPS receptacles.
Output circuit breaker is in the OFF (O)
position.
Switch output circuit breaker to the ON (|) position.
Battery test pending.
A battery test is in progress.
Wait until the battery test completes. To cancel a test in progress,
see “Testing New Batteries” on page 93.
Battery test failed.
The batteries need service.
Contact your service representative.
Clear the alarm by opening the battery breaker.
Summary of Contents for Powerware Series
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