S u p p o r t S e r vi c e s
3
Support Services
The goal of Eaton is to ensure your greatest possible satisfaction with the operation of
our products. We are dedicated to providing fast, friendly and accurate assistance. That
is why we offer you so many ways to get the support you need. Whether it's by phone,
fax or e-mail, you can access Eaton’s support information 24 hours a day, seven days a
week. Our wide range of services is listed below.
You should contact your local distributor for product pricing, availability, ordering,
expediting and repairs.
Website
Use the Eaton Electrical website to find product information. You can also find
information on local distributors or Eaton’s Cutler-Hammer sales offices.
Website Address
e-COM Support Center
Call the e-COM Support Center if you need assistance with placing an order, stock
availability or proof of shipment, expediting an existing order, emergency shipments,
product price information, returns other than warranty returns, and information on local
distributors or sales offices.
e-COM Support Center
Voice: 800-356-1243 (8a.m.–6p.m. EST)
FAX: 800-752-8602
After-Hours Emergency: 800-543-7038
(6p.m.–8a.m. EST)
e-TRC Technical Resource Center
If you are in the US or Canada, and have OI or PLC questions, you can take advantage
of our toll-free line for technical assistance with hardware and software product
selection, system design and installation, and system debugging and diagnostics.
Technical support engineers are available for calls during regular business hours.
e-TRC
Technical Resource Center
(support for OI and PLC)
Voice:
•
800-809-2772 (8a.m.–5p.m. EST)
•
414-449-7100 (8a.m.–5p.m. EST)
FAX: 614-882-0417
e-mail:
After-Hours Emergency (Plant Down Only):
•
800-809-2772 (5p.m.–8a.m. EST)
•
414-449-7100 (5p.m.–8a.m. EST)
