Warranty Claim Process
IMPORTANT:
The wooden components in your Eastern Jungle Gym will have imperfections. We
would like to remind you that seasonal checking, surface cracks, knots, knot holes are
natural characteristics of all wooden swing sets. These imperfections that are not
resulting in structural failure are NOT covered under this warranty.
After You have completed building your Eastern Jungle Gym completely and correctly ,
you may have a warranty claim. Please take the following step to insure a fast claim.
1) Write a brief letter describing any issues. With your name address and contact
number.
2) Attach a copy of your sales receipt or other means of proof of purchase.
3) Provide a photo of the part or parts for your warranty claim and a photo of the
complete set.
NOTE: Failure to follow these step may result in a delay of your claim.
Mail all information to:
Customer Service
Eastern Jungle Gym
30 Commerce Dr.
Carmel, NY 10512
Or email - [email protected]
An Eastern Jungle Gym customer service rep will contact you by phone or email after
reviewing the claim approximately 24 - 48 hours. If a part is covered under warranty,
you the customer will be responsible for shipping and handling.
“Creating Childhood Memories”
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Customer Service available 9-5pm EST Mon-Fri call 877-543-4969
