Troubleshooting
174
Operating Instructions 550-12-33/34 - 00.0 - 08/2017
2382 Error
Stepper motor
current error
• Remove the blockage
• Check the encoder cable
and replace, if necessary
• Replace step motor
2383 Error
Stepper motor
overcurrent
• Replace the sewing motor
cable
• Replace step motor
• Replace control
2384 Error
Software error
• Perform reset
• Perform a software update
• Contact Customer Service
2385 Error
Stepper motor
insulation error
• Check motor phase and
PE for low-impedance
connection
• Replace encoder
• Replace step motor
2386 Error
Software error
• Perform reset
• Perform a software update
• Contact Customer Service
2387 Error
Software error
• Perform reset
• Perform a software update
• Contact Customer Service
2388 Error
Software error
• Perform reset
• Perform a software update
• Contact Customer Service
2402 Error
U-axis stepper motor:
• Stepper motor not
moving freely or
blocked
• Encoder cable not
connected or
defective
• Stepper motor cable
is not connected or
faulty
• Encoder defective
• Stepper motor faulty
• Remove the cause of the
stiff movement or
blockage
• Check the encoder cable
and replace, if necessary
• Replace encoder
If the stepper motor is not
supplied with current:
• Check the stepper motor
cable and replace, if
necessary
• Replace step motor
Code Type
Possible causes
Remedial action
Summary of Contents for 550-12-33
Page 1: ...550 12 33 34 Operating Instructions...
Page 6: ...Table of Contents 4 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 16: ...Safety 14 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 20: ...Machine description 18 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 126: ...Programming Operating Instructions 550 12 33 34 00 0 08 2017 124...
Page 140: ...Maintenance 138 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 158: ...Setup 156 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 160: ...Decommissioning 158 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 162: ...Disposal 160 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 184: ...Troubleshooting 182 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 188: ...Technical data 186 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 190: ...Appendix 188 Operating Instructions 550 12 33 34 00 0 08 2017 Fig 97 Wiring diagram...
Page 191: ...Appendix Operating Instructions 550 12 33 34 00 0 08 2017 189 Fig 98 Wiring diagram...
Page 192: ...Appendix 190 Operating Instructions 550 12 33 34 00 0 08 2017 Fig 99 Wiring diagram...
Page 193: ...Appendix Operating Instructions 550 12 33 34 00 0 08 2017 191 Fig 100 Wiring diagram...
Page 194: ...Appendix 192 Operating Instructions 550 12 33 34 00 0 08 2017 Fig 101 Wiring diagram...
Page 198: ...Appendix 196 Operating Instructions 550 12 33 34 00 0 08 2017...
Page 199: ......