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Chapter 5 Troubleshooting
Problem
Possible cause and remedy
7. Forgot username and password.
• The information of usernames and passwords can be
returned to default settings by pressing a combination
of buttons on the remote control (see “4-7. Setting User
Information” (page 39)).
8. Cannot communicate with the camera.
• Check the settings of the network camera and the monitor
system. For details, contact your system administrator.
9. Cannot save log data to a USB storage
device.
• Check the data format of the USB storage device. This
product supports only FAT32 format.
10. The date and time are not displayed
correctly.
•
If the main power switch is turned off or the power cord
is unplugged for one week or longer, the monitor’s date
and time display will become inaccurate. In such a case,
set the date and time again (see “4-6. Configuring System
Settings” (page 32)).
5-4. Other problems
Problem
Possible cause and remedy
1. Operation buttons on the front of the
monitor do not work.
• Check whether the operation lock function is active (see
“Other” (page 35)).
2. Buttons on the remote control do not work.
• Check whether the remote control is pointed to the signal
receiving part.
• Check for obstacles between the remote control and the
signal receiving part.
• Batteries are dead.
• Check whether batteries are inserted correctly.
3. The mouse does not work.
• Check whether the USB cable is connected properly.
•
Pull out the USB cable and connect it again.
• Check whether the mouse is directly connected to the
monitor.
4. Remote control or mouse responses lag.
• Reduce the resolution and/or bit rate set for the network
camera (see “H.264” (page 27)).
5. Network camera cannot be operated.
• The system is not logged in by a user with a camera
operable level (see “4-7. Setting User Information” (page
39)).
• Network camera is inoperable during sequential display
(see “Changing pages automatically (Sequential display)”
(page 17)).
6.
USB flash drive is not recognized.
•
Check whether the USB flash drive is inserted properly.
•
Take out the USB flash drive and insert it again.
•
Check whether the USB flash drive is directly connected
to the monitor.
Summary of Contents for FDF2304W-IP
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