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Chapter 5 Troubleshooting
Problem
Possible cause and remedy
10. The settings set on the setting screen are
not reflected on the camera images.
• Check whether the setting details are within the setting
range of the network camera.
11. A communication error message “E**-**”
is displayed at the camera image display
area.
•
When “E00-00” is displayed:
-Check whether a network cable is connected properly.
-Check whether the network camera is turned on.
•
When “E00-01” is displayed:
-
A number of devices exceeding the allowable number of
devices for simultaneous connection may be connected
to the network camera. Disconnect other network
devices accessing the camera or reduce the resolution
of the camera (see “H.264” (page 27)).
-
The network camera may not be transmitting H.264
images. Check the settings of the camera.
•
When “E00-02” is displayed:
-Network bandwidth may be overwhelmed or the display
capability of this product may have been exceeded.
Reduce the resolution and/or bit rate set for the network
camera (see “H.264” (page 27)).
12. A “** Camera Control Error” message is
displayed at the message display area.
• The network camera may not be equipped with the
function operated. Check the specifications of the camera.
13. The screen is whitish or blackish (for HDMI
input).
• Change the “Color Space” setting (see “Specifying color
space” (page 48)).
5-3. Setting Problems
Problem
Possible cause and remedy
1. Network camera is not detected automati-
cally.
•
In some cases, automatic discovery and camera IP
address setting become inoperable when 20 or more
minutes have passed since the network camera was
started up. Restart the camera or register manually (see
“To manually register network cameras” (page 24)).
• Network cameras installed in subnets other than the
monitor subnet cannot be discovered automatically.
Register the camera manually.
2. An IP address of an automatically
discovered network camera cannot be
changed.
•
In some cases, automatic discovery and camera IP
address setting become inoperable when 20 or more
minutes have passed since the network camera was
started up. Restart the camera or register manually (see
“To manually register network cameras” (page 24)).
3. A communication error message is
displayed when “Apply” is selected for
network camera manual registration.
• There may be a problem with network camera
communication. Check the network connection status and
camera registration details.
4. Network camera does not respond to pan/
tilt/zoom operations.
•
The network camera may not support pan/tilt/zoom
functions. Check the specifications of the camera.
5. Cannot register a new user.
• Duplicate usernames cannot be registered.
•
Only up to 10 users can be registered. Check whether 10
users have already been registered (see “4-7. Setting User
Information” (page 39)).
6. Cannot delete a user.
•
There must be at least one user with a level of ADMIN.
A user cannot be deleted if the user is the only one
registered with a level of ADMIN. Check the registered
user information (see “4-7. Setting User Information” (page
39)).
Summary of Contents for FDF2304W-IP
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