Dukane SCR+ Operation Manual Download

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SECTION 4—USING THE SYSTEM

Calling a Speaker Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Answering Speaker Station Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Auto Answering a Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Manually Answering a Call-In (Auto Answer Disabled) . . . . . . . . . . . . . . . . . . . . . . 28

Answering the Highest Priority System Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Canceling All Normal Call-Ins in the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Transferring Intercom Calls Between Room Speakers and Associated System Phones . . . . . . . . . . 30

Transferring from Speaker to Associated System Phone . . . . . . . . . . . . . . . . . . . . . . 30

Transferring from System Phone to Associated Speaker . . . . . . . . . . . . . . . . . . . . . . 31

Calling a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Calling a System Telephone Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Busy Station Intercom (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . 33

Call Back (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Calling a PBX/KSU Telephone Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Outside Line Access (Fusion feature set) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Calling an Outside Line Connected Directly to STARCall . . . . . . . . . . . . . . . . . 34

Calling an Outside Line Connected via a PBX . . . . . . . . . . . . . . . . . . . . . . . 36

Placing an Outside Call Connected via a PBX on Hold . . . . . . . . . . . . . . . . . . . 37

Transferring an Outside Call Connected via a PBX to Another Outside Extension . . . . . 37

Answering Telephone or Outside Line Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Answering a Call From Another Telephone or Outside Line . . . . . . . . . . . . . . . . . . . . 38

Using Call Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Telephone Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Call Holding (Telephone and Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Removing a Call From Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Outside Line Call Park (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Line Pick-Up (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Outside Line Camp On (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SCR+ Telephone Operation Manual

iii

Table

Contents

Summary of Contents for SCR+

Page 1: ...Model SCR Document No 427 07 00017 04 Telephone Operation Manual PREVIOUS NEXT MUSIC SCROLL REDIAL MUTE FLASH ANSWER STARCall STARCall Plus STARCall Fusion and StarCare Systems...

Page 2: ......

Page 3: ...ological changes and updates Therefore the model number suffixes A B C etc listed in the manual or in the drawings may not always match the model you are using Unless specifically noted this will not...

Page 4: ......

Page 5: ...________ Address __________________________________________________________________________________ City______________________________________________ State __________ Zip ____________________ IMPORTA...

Page 6: ...on Page _____ Description Page _____ Description Page _____ Description Please FAX 630 836 3800 or mail this form tri folded so the address below is visible Dukane Communication Systems Technical Writ...

Page 7: ...unt Groups 5 Voice Mail Hunt Group 5 DIL Direct Inward Line Extension 5 Dial Tone 5 Account Codes 6 Interactive Voice Response IVR System 7 System Speed Dial Numbers 7 Toll Restriction 7 SECTION 2 ATE...

Page 8: ...are Version 15 Verifying a Key s Function 15 Programming the Dedicated Function Keys 15 Programming the F1 through F8 Function Keys 16 Adjusting the Ringer Type and Volume 17 Adjusting the Voice and M...

Page 9: ...ature set only 33 Calling a PBX KSU Telephone Extension 33 Outside Line Access Fusion feature set 34 Calling an Outside Line Connected Directly to STARCall 34 Calling an Outside Line Connected via a P...

Page 10: ...r 45 Canceling Call Forwarding 45 Audible Forwarding Indicators 46 Forwarding Conditions in a Hunt Group 46 Message Waiting Indicator 47 Manually Setting the Message Waiting Indicator 47 Automatic Mes...

Page 11: ...ms 62 Distributing an Audio Program to All But Excluded Rooms 63 Adding Rooms to Audio Program Distribution in Progress 63 Removing Rooms from Audio Program Distribution in Progress 64 Canceling Audio...

Page 12: ...g a Normal Call In to Emergency 73 Canceling a Call In 74 Call Confirmation 74 Message Waiting 74 Privacy Indication 74 SECTION A 700 CODES QUICK REFERENCE SECTION B PROGRAMMABLE FUNCTION KEYS REFEREN...

Page 13: ...trative Telephone ATEL 9 Figure 2 Model 7A1111 Standard Telephone STEL 20 TABLES Table 1 Programmable Tone Types 53 STARCall is a registered trademark and STARCall Plus StarCall Fusion and StarCare ar...

Page 14: ...viii SCR Telephone Operation Manual Notes...

Page 15: ...ke advantage of the Dukane Model 110 3889 Network Interface Card NIC which can network together up to 16 systems using one NIC per system One system is configured as the primary all others as secondar...

Page 16: ...from Dukane Communi cation Systems Warrenville Illinois Some of these documents are also available through our web site to registered Dukane distributors at www dukane com csd and go to For Distribut...

Page 17: ...Priority Event Tone 9 Audio Program Distribution 5 All Call and Zone Page A higher priority function is never interrupted by a lower priority function Interrupted functions are automatically restored...

Page 18: ...affect outside telephone line access are explained below Class of Service Class of Service is a group of attributes that control the operation of each extension in the System It governs such things a...

Page 19: ...x of that extension if the caller so wishes or another extension can be called DIL Direct Inward Line Extension When a call from an outside telephone line is routed to a DIL Direct Inward Line exten s...

Page 20: ...ve emergency priority speaker station call ins Normal Ring Access Extension can receive normal priority speaker station call ins Telephone Ring Access Extension can receive calls from other extensions...

Page 21: ...720 These numbers can also be used to access an outbound line and dial an outside telephone number For example 02 could dial 91234567 in which the 9 would seize an outside line and dial the telephone...

Page 22: ...8 SCR Telephone Operation Manual Notes...

Page 23: ...t programmable general purpose and four programmable special function keys Two way intercom communication to a room speaker can be conducted privately through the handset using a voice activated switc...

Page 24: ...ll in queue appear on the display When an emergency priority call in is received the display flashes and a distinc tive tone sounds When a call from an STEL or CTEL is received Call from X appears X i...

Page 25: ...o program See Setting the ATEL Background Music on page 18 Manually Answering a Call In Auto Answer Disabled page 28 and Monitoring Audio Program Sources page 65 for additional information Volume The...

Page 26: ...rent state of the ATEL Programmable Dedicated Function Keys The dedicated function keys provide easy one button access to common System functions They are programmed at the factory to the default sett...

Page 27: ...t can be modified by turning over the sheet While settings can be changed at any time this manual assumes that these default settings have not been changed If they have the keys will operate different...

Page 28: ...e press or the function key programmed as NEXT to scroll forward through the call in waiting queue Press or the function key pro grammed as PREVIOUS to scroll backward When the desired calling room nu...

Page 29: ...want to verify The key s function appears on the ATEL display and the feedback tone sounds 3 Press MENU for 1 1 2 seconds to exit the Local Diagnostic Programming Mode Programming the Dedicated Functi...

Page 30: ...F1 through F8 Function Keys The F1 through F8 function keys can be reprogrammed to dial a different sequence Operation of these function keys will differ from what is described in this manual if the d...

Page 31: ...2 seconds to exit the Local Diagnostic Programming Mode Adjusting the Ringer Type and Volume 1 Press MENU for 1 1 2 seconds to enter the Local Diagnostic Programming Mode 2 Press the VOL up and down...

Page 32: ...source is selected as described under Selecting a Source for Mu sic on Hold and ATEL Background Music on page and is the same as the System wide music on hold source Background music continues to be...

Page 33: ...evant to STELs CTELs and DTMF tele phones Information that pertains to all three will be referred to as the phone Notes The phone operations described in this section require the optional Model 437 00...

Page 34: ...n Manual STEL Description and Features 1 2 3 4 5 6 7 8 9 0 TONE OPER TUV JKL MNO WX YZ PQ RS GHI ABC DEF MEM DIAL FLASH REDIAL STORE C B A 9 8 7 6 5 4 3 2 1 AREA CODE PHONE NUMBER Figure 2 Model 7A111...

Page 35: ...the call in is answered the response is routed to the speaker associated with the calling telephone Note A speaker with the same architectural number as the telephone must exist in the System for the...

Page 36: ...ou may speak while listening 4 Hang up the handset to end the call Off Hook Intercom Option A System telephone port can be programmed to initiate a direct telephone call to a particular remote speaker...

Page 37: ...m extensions or outside lines 1 Lift handset 2 After hearing connection tone speak into handset 3 Hang up the handset to end the page Error Codes If there are no ATELs in the system error codes are di...

Page 38: ...24 SCR Telephone Operation Manual Notes...

Page 39: ...ne push to talk conversation STEL DTMF telephone or CTEL Lift the handset 2 ATEL Press and release then dial the extension number STEL DTMF telephone or CTEL Same as ATEL 3 ATEL ONLY The display shows...

Page 40: ...s a normal call priority 5 call in switch 2 is programmed as emergency 2 priority 2 and call in switch 3 is programmed as call can cel priority 7 When a call in switch assigned a priority from 1 to 6...

Page 41: ...For both manually and automati cally answering call ins the extension must have the intercom access class of service attribute enabled If more than one call is in the queue the calls are automaticall...

Page 42: ...omatically triggers the talk mode to the calling room STEL DTMF telephone or CTEL Speak clearly into the handset 4 ATEL Stop speaking into the handset or release the TALK key and listen for the reply...

Page 43: ...Stop speaking into the handset or release the TALK key to listen for the reply from the calling room STEL DTMF telephone or CTEL Stop speaking to listen for the reply from the calling room 5 ATEL ONL...

Page 44: ...with a speaker when both have the same extension number Notes Transferring from speaker to an associated ATEL is a standard option Transferring from speaker to STEL DTMF telephone or CTEL requires th...

Page 45: ...dard DTMF telephones have a three four or five alphanumeric dial number that can be either a room number or an extension number The terms room number and extension number are used interchangeably thro...

Page 46: ...EL After hearing the called party answer speak normally into the handset 4 ATEL ONLY If you are using the speaker phone function stop speaking to listen for a reply from the other extension 5 ATEL ONL...

Page 47: ...Telephone Extension A PBX KSU extension is a phone connected to a phone switch Calling a PBX KSU tele phone extension requires the optional Model 437 00127 Call Management Feature Package 1 This func...

Page 48: ...mes from the central office directly into a build ing These lines can be accessed either directly from the STARCall system through a COC Central Office Card within the system or via a PBX system conne...

Page 49: ...the called party answers speak normally into the handset 7 ATEL ONLY Stop speaking to listen for a reply 9 ATEL ONLY Pressing the MUTE function F6 factory default will alternately mute and unmute bot...

Page 50: ...Pressing the MUTE function F6 factory default will alternately mute and unmute both the transmitter and receiver in handset operation or mute and unmute the panel microphone in speaker microphone ope...

Page 51: ...rom hold dial the pickup code of the PBX following the outside line equipment manufacturer s instructions Transferring an Outside Call Connected via a PBX to Another Outside Extension 1 ATEL Press and...

Page 52: ...ne or CTEL Lift the handset 2 ATEL To pick up a telephone call by group dial 761 followed by the group number 01 32 and the key Note Call groups are defined during System programming using RAPID or MD...

Page 53: ...nother function e g call another extension 3 If the call on hold is not retrieved by another party or the party which placed the call on hold within a programmed time the call rings back to the extens...

Page 54: ...an outside line is selected under various conditions Line State Results Idle Telephone receives dial tone and line can be used for outbound dialing Ringing Outside line is connected to the telephone a...

Page 55: ...ing extension is busy when the recall timer expires the call state is maintained until the call is picked up by another extension or the originating ex tension is idle Call Park Timeout The call park...

Page 56: ...elephone or CTEL Press and release the hookswitch or press and release FLASH if present 2 Listen for the dial tone then dial the extension to which you want the call transferred 3 Hang up the handset...

Page 57: ...sent 2 Dial the third extension or trunk when you hear the dial tone 3 ATEL When the third party answers press and release the function key programmed as FLASH default is F7 CONFERENCE or press and re...

Page 58: ...led The destination extension is in a hunt group that has extension s which are al ready forwarded The System maximum of 32 extensions is already forwarded Forwarding a Call 1 ATEL Lift the handset or...

Page 59: ...is busy 3 forward when there is no answer 4 forward when this phone is busy and when there is no answer 4 Dial the extension from which calls are to be forwarded to this extension then press An interr...

Page 60: ...arded from another extension system software v 5 00 or newer If an extension is part of a hunt group that is a destination for forwarded calls the normal dial tone is heard since this extension may no...

Page 61: ...DTMF telephone or CTEL Same as ATEL 3 ATEL To deactivate the message waiting indicator in a room dial 7600 followed by the room number and the key Note After the message is received the indicator must...

Page 62: ...act your system administrator for details Emergency Paging All Rooms and Zones To make an emergency page to all rooms and zones follow the steps below If your Sys tem has been networked to other Syste...

Page 63: ...through 9 must be preceded by a 0 entered as 01 through 09 In networked Systems only speakers assigned to zones 17 through 32 can receive selective emergency pages from other Systems in a network Spea...

Page 64: ...akers assigned to zones 1 through 16 CANNOT receive exclusionary pages from other Systems in a net work All 32 zones in a local System can receive exclusionary emergency pages originating in their own...

Page 65: ...TEL DTMF telephone and CTEL Lift the handset 2 ATEL Press PAGE then press or dial 72 STEL DTMF telephone and CTEL Dial 72 Notes A double tone burst after pressing indicates restricted access to this f...

Page 66: ...through 16 CANNOT receive any pages from other Systems in a network All 32 zones in a local System receive pages originating in their own system A double tone burst after pressing indicates restricted...

Page 67: ...nes 1 through 16 CANNOT receive any pages from other Systems in a network All 32 zones in a local System receive pages originating in their own system A double tone burst after pressing indicates rest...

Page 68: ...nnouncement STEL DTMF telephone and CTEL Speak clearly into the handset to make a page announcement 5 ATEL ONLY If muting is also desired while using the microphone press TALK to change from hands fre...

Page 69: ...Hang up the handset or press SPKR PHONE to end the page STEL DTMF telephone and CTEL Hang up the handset to end the page Distributing Tones The ATEL can be used to manually distribute tones to selecte...

Page 70: ...ution page 59 or until the tone duration expires STEL DTMF telephone or CTEL Same as ATEL 5 ATEL Hang up the handset or press SPKR PHONE STEL DTMF telephone or CTEL Hang up the handset 56 SCR Telephon...

Page 71: ...sing indicates restricted access to this feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The selected tone...

Page 72: ...ne to selected rooms follow the steps below Even if your System is net worked you can only distribute tones in your own System 1 ATEL Lift the handset or press SPKR PHONE STEL DTMF telephone or CTEL L...

Page 73: ...feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The selected tone sounds until you cancel it see Canceling...

Page 74: ...pressing indicates restricted access to this feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The audio prog...

Page 75: ...But Excluded Zones To distribute an audio program to all zones excluding those selected follow the steps below Even if your System is networked you can only distribute audio programs in your own Syste...

Page 76: ...GRAM then press 3 or dial 733 STEL DTMF telephone or CTEL Dial 733 3 ATEL Select the audio program source 01 or 02 then enter the room numbers and press STEL DTMF telephone or CTEL Same as ATEL Notes...

Page 77: ...icates restricted access to this feature from this phone You must enter a four digit password after the tone to complete this operation See Password Control on page 3 4 ATEL The audio program continue...

Page 78: ...from an audio program currently being distributed follow the steps below Even if your System is networked you can only distribute audio programs in your own System 1 ATEL Lift the handset or press SPK...

Page 79: ...p the handset or press SPKR PHONE STEL DTMF telephone or CTEL Hang up the handset Monitoring Audio Program Sources To monitor an audio program from a System phone follow the steps below 1 ATEL Lift th...

Page 80: ...no source 01 source 1 02 source 2 STEL DTMF telephone or CTEL Same as ATEL 4 ATEL Hang up the handset or press SPKR PHONE STEL DTMF telephone or CTEL Hang up the handset Temporarily Excluding Rooms T...

Page 81: ...TMF telephone or CTEL Same as ATEL Note If you are only restoring the speaker associated with the phone you are calling from do not enter a room number 3 ATEL Hang up the handset or press SPKR PHONE S...

Page 82: ...1 for p m and press STEL DTMF telephone or CTEL Same as ATEL Note A double tone burst after pressing indicates restricted access to this feature You must enter a four digit password after the tone to...

Page 83: ...be configured with up to 16 time event schedules that determine what time tone events occur These schedules are programmable and can be changed through System programming Contact your system administ...

Page 84: ...or CTEL Hang up the handset Controlling OCC System Outputs This feature lets you control OCC System outputs connected to external devices such as lights bells or door locks Output assignments are pro...

Page 85: ...r selection 0 for night mode off After the next midnight the System returns to its original night mode start time programming For example if the night mode normally begins at 9 00 p m and you cancel i...

Page 86: ...72 SCR Telephone Operation Manual Notes...

Page 87: ...ow Priority LP 7 Cancel Placing a Call In Placing a Normal Call In Press and release the CALL button on a non emergency priority call in switch Placing an Emergency Call In Press and release the CALL...

Page 88: ...ssurance LED on the speaker station can be used as a message waiting indicator This requires the Model 437 00127 Call Management Feature Package 1 The message waiting flash pattern three rapid flashes...

Page 89: ...72 PAGE Zone Page Including Zones 721 zone nos PAGE 1 zone nos Zone Page Excluding Zones 722 zone nos PAGE 2 zone nos Room Page Including Rooms 723 room nos PAGE 3 room nos Room Page Excluding Rooms 7...

Page 90: ...745 Call In for Associated Speaker 743 switch no See ATEL at right for switch definitions 743 switch no see below 1 call in switch 1 default normal 2 call in switch 2 default emergency 3 call in switc...

Page 91: ...te Temporary room exclusion prevents a room from receiving all audio events except emergency pages audio programs and tone activities for the remainder of the day Normal settings are restored at midni...

Page 92: ...ntary one second 3 cycle one second on one second off continuous 4 toggle switch states Clear Error Codes 753 password 753 password Notes Zone numbers 1 or more zones 01 32 Room numbers 1 or more room...

Page 93: ...ecord any changes to the default function key settings in the table below for future reference Appendix Programmable Function Keys Reference 79 Appendix KEY NAME NEW FUNCTION SPEED DIAL NUMBER F1 F2 F...

Page 94: ...80 Appendix Programmable Function Keys Reference Notes...

Page 95: ...75A BTC E Models 110 3823 and 110 3823A ICC Models 110 3824 110 3824A and 110 3824B OCC Models 110 3889 and 110 3889A NIC Models 110 3851 and 110 3851A main and secondary nodes Models 110 3852 and 110...

Page 96: ...82 Appendix Software Versions Notes...

Page 97: ......

Page 98: ...DUKANE COMMUNICATION SYSTEMS A DIVISION OF EST INC 27545 Diehl Rd Suite 200 Warrenville IL 60555 1999 2004 Printed in USA All specifications subject to change without notice...

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