Dukane SCR+, Operation Manual

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Interactive Voice Response (IVR) System
Outside telephone calls routed to the IVR are greeted by the auto-attendant. The caller
may then enter the extension they wish to reach, or they may access other IVR features.
If a called extension is busy or does not answer, the IVR offers the appropriate options,
including leaving a voice mail message or calling another extension.
For detailed information on IVR operations, please refer to the latest revision of docu-
ment number 3100663, the STARCall Fusion SW-4000 IVR Operation Manual.
System Speed Dial Numbers
The Fusion feature set supports up to 20 System-wide speed dial numbers which are as-
signed during system configuration. These numbers can be dialed from any telephone
connected to the System. For example, *01 can be configured to initiate an All Call page
(normally 720#).
These numbers can also be used to access an outbound line and dial an outside telephone
number. For example, *02 could dial 91234567 in which the 9 would seize an outside
line and dial the telephone number 1234567.
Contact the System Administrator for details on implementation in your System. Note
that operations initiated by speed dial may be restricted by the class of service assigned to
the extension used to speed dial.
Toll Restriction
The Fusion feature set supports eight toll restriction levels and eight toll permit levels
which assigned during System configuration. This function can be used to prevent any
number of System telephones from calling outside area and/or country codes, local
exchanges, or even particular outside telephone numbers.
The 911 emergency number is not toll restricted and will not be restricted even if placed
in the toll restrict table.
Contact the System Administrator for details on implementation in your System.
SCR+ Telephone Operation Manual 7
STARCall Fusion Feature Set