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Communicator Troubleshooting

3G Alarm Communicator Installation Manual

26

Communicator Troubleshooting

The status code for the radio signal strength, its typical troubles, possible causes and troubleshooting instructions is displayed in the table below.

Table 16: 

Radio Signal Strength

The table below displays the Network indicator codes and meaning of each code.

Table 17: 

Network indicator - Digit 3

Signal 

Strength

CSQ Level

Signal 

Indicator 1

Signal 

Indicator 2

Signal Level 

[dBm]

Signal Level 

Status

Action Required

No Signal

0

0

0

-108.8

bad

Check all antenna connections.
Confirm 3G service is active in area.
Relocate Panel.

1 Bar

1 - 4

0

2

-108 ~ -103

weak

Relocate Panel if signal strength shows less than 
3 bars.

2 Bars

5 - 6

0

1

-102 ~ -99

weak

3 Bars

7 - 10

2

1

-98 ~ -91

strong

Location is OK. 

3G Signal Strength is greater 

than CSQ 7.

4 Bars

11 - 13

2

1

-90 ~ -85

strong

5 Bars

14 +

1

1

-84 and 

higher

excellent

Network indicator Value

Means

OFF

No Network Trouble

ON

Ethernet Cable disconnected
Ethernet DHCP failed
Radio connection has been rest
Radio IP failed

Flashing

Incoming transmission
Connect 24 programming
Outgoing transmission
Incoming transmission

Summary of Contents for 3G2075

Page 1: ...LARM COMMUNICATOR Warning This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer Installation Manual...

Page 2: ......

Page 3: ...s Sections Ethernet Cellular Programming Options 11 System Options 11 Programming Options 13 Communications Reporting Codes 16 Ethernet Receiver 1 Options 18 Ethernet Receiver 2 Options 18 Ethernet Op...

Page 4: ...response may not occur in time to protect the occupants or their belongings Motion Detectors Motion detectors can only detect motion within the designated areas as shown in their respective installati...

Page 5: ...and return to normal entry NOTE Authorized access to Connect24 3G2075 TL2753G is required to modify any Ethernet Cellular Programming Section Spe cific panel Sections must be configured for proper op...

Page 6: ...ULC INSTALLATION REQUIREMENTS For ULC Residential fire and burglary applications the 3G2075 TL2753G can be used as primary communication channel via either Cellular or Ethernet as applicable or as a b...

Page 7: ...ber Installer ID Number and an Installer Password Perform the following pre installation 1 Retrieve the installer account and password from the Aurora Technical Services ATS group 2 Call VRU number 1...

Page 8: ...des shall be observed and respected during installation INSTALLING CAT 5 CABLE TL2753G ONLY A Category 5 CAT 5 ethernet cable must be run from a source with Ethernet Internet connectivity to the Commu...

Page 9: ...g on to the next number cycling through each of the 4 numbers for a total of 5 times each If all 4 numbers fail the 5 attempts an FTC trouble is displayed on the keypad 4 Panel Sections 301 302 303 an...

Page 10: ...e location is BAD move the SCW9055 SCW9057 to various suitable locations until 3 or more bars are obtained NOTE The communicator is capable of indicating signal strength even without an active SIM but...

Page 11: ...heartbeats to Ethernet Receiver 1 or Cel lular Receiver 1 to test the communications path Use this Section to set the interval time in seconds when heartbeats will be sent to the receivers Valid rang...

Page 12: ...be sent to the programmed receivers based on the settings of the periodic test transmission reporting codes 8 Cellular Low Signal Trouble Default OFF This option masks the Low Signal trouble from the...

Page 13: ...0000 FFFF 013 DLS Outgoing Port Default 0BFA 3066 The DLS Outgoing Port is used for outgoing session to DLS IV after an SMS request has been sent to the Communicator Use this Sec tion to set the value...

Page 14: ...e Time BWST Brazil Western Standard Time PST Philippine Standard Time SLT San Luis Time PIT Pratas Islands PYT Paraguay Time PIT Parcel Island Time JFST Juan Fernandez Island Standard Time MYT Malaysi...

Page 15: ...ca Standard Time PONT Phonpei Standard Time IST Israel Standard Time MAGT Magadan Island Time 3D 3 MSK Moscow Standard Time 5F 11 5 NFT Norfolk Island Time EAT Eastern Africa Time 61 12 NZST New Zeala...

Page 16: ...ent will occur when communications with the panel have been lost for more than 60 seconds 024 Panel Absent Trouble Restore Default FF Program 00 to disable this event or FF to enable This event will o...

Page 17: ...r details on settings NOTE The time interval in minutes between periodic tests is programmed in Section 125 Ethernet and Section 225 Cellular 030 FTC Restore Default FF Program 00 to disable this even...

Page 18: ...ver To configure the device to operate using this Common Receiver Mode functionality program Ethernet Receiver 1 and Cellular Receiver 1 IP address and port number with identical values NOTE When oper...

Page 19: ...lation is located behind a firewall and must be assigned a particular port number as determined by your network administrator Valid range 0000 FFFF NOTE Do not program Ethernet Receiver 1 and Ethernet...

Page 20: ...s all 0 or F will cause a Module Configuration Trouble yellow LED 12 flashes 212 Cellular Receiver 2 DNIS Default 000000 The DNIS is used in addition to the Account Code to identify the Communicator m...

Page 21: ...f minutes See Sec tions 026 029 NOTE Minimum value is 000005 minutes Programming an interval that is less than 5 minutes will disable test transmission 226 Cellular Trouble Delay Default 00 This optio...

Page 22: ...n 008 or assigned by DHCP 990 Boot Loader Version This Section will display the current Boot Loader version of the Communicator 991 Firmware Version This Section will display the current firmware vers...

Page 23: ...ss This Section will display the unique12 digit hexadecimal number assigned as the Media Access Control MAC address of the device SYSTEM RESET DEFAULTS 999 Software Default Default 99 The Software def...

Page 24: ...cate the signal levels with digit 1 and 2 a network status with digit 3 and the trouble status with digit 4 and 5 as indicated in table above For example status code 11000F would display following sta...

Page 25: ...t 06 Ethernet Trouble Check with your ISP to confirm Internet service is active in your area Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communicator and the Hub Router S...

Page 26: ...evel dBm Signal Level Status Action Required No Signal 0 0 0 108 8 bad Check all antenna connections Confirm 3G service is active in area Relocate Panel 1 Bar 1 4 0 2 108 103 weak Relocate Panel if si...

Page 27: ...range 0000 FFFF ____ ____ ____ ____ 011 Installer Code Default CAFE Valid range 0000 FFFF ____ ____ ____ ____ 012 DLS Incoming Port Default 0BF6 3062 Valid range 0000 FFFF ____ ____ ____ ____ 013 DLS...

Page 28: ...Valid range 000000 999999 minutes ____ ____ ____ ____ ____ ____ CELLULAR RECEIVER 1 OPTIONS 201 Cellular Receiver 1 Account Code Default 0000000000 Valid range 0000000001 FFFFFFFFFE ____ ____ ____ ___...

Page 29: ...____ ____ ____ ____ ____ 989 DNS 2 IP Address ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ 991 Firmware Version ____ ____ ____ ____ ____ ____ ____ ____ 992 Ethernet IP Address ____ ___...

Page 30: ...d materials any upgrades and this EULA and provided the recipient agrees to the terms of this EULA If the SOFT WARE PRODUCT is an upgrade any transfer must also include all prior versions of the SOFTW...

Page 31: ...ed or repaired in such a manner as to adversely affect performance or prevent adequate inspection or testing to verify any warranty claim Access cards or tags returned for replacement under warranty w...

Page 32: ...ada technical specifications were met Certification Number IC 160A 3G255SM This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following tow conditions...

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