Drucker Diagnostics QBC STAR, System Operator'S Manual

Page: 59 / 89

6000-300-000
7–9
7 – Troubleshooting
408 Internal printer hardware error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Pull the printer paper release lever towards the front of unit
(Ref. page 3-3)
4. Manually advance the paper using the manual advance wheel
(Ref. page 3-3)
5. If the paper advances, push the printer paper release lever to
lock the paper into place (Ref. page 3-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. If the error persists contact Technical Support
409 Internal printer connection error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Pull the printer paper release lever towards the front of unit
(Ref. page 3-3)
4. Manually advance the paper using the manual advance wheel
(Ref. page 3-3)
5. If the paper advances, push the printer paper release lever to
lock the paper into place (Ref. page 3-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. If the error persists contact Technical Support
410
Internal printer communication
port error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact Technical Support
411 thru 414 I/O board communication error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact Technical Support
415 Lid latch micro-switch error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. If the lid is closed, open lid manually (Ref. page 4-10)
a. If the lid opens, turn the instrument Power on (Ref. page 4-2)
b. If the error persists contact Technical Support
c. If the lid does not open, contact Technical Support
5. If the lid opens, turn the instrument Power on (Ref. page 4-2)
416
Lid latch solenoid over current
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. If the lid is closed, open lid manually (Ref. page 4-10)
a. If the lid opens, turn the instrument Power on (Ref. page 4-2)
b. If the error persists contact Technical Support
c. If the lid does not open, contact Technical Support
5. If the lid opens, turn the instrument Power on (Ref. page 4-2)